American Airlines

Passenger has been contacted under case number [redacted] on January 13, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because:My Issue was not resolved. American Airlines offered me travel vouchers, however, I vowed to never fly American Airlines again. I am still very upset about the way my husband and I were treated. If the airlines had offered me a reimbursement from what we had actually spent I would have taken their apology more seriously and considered giving them another chance.  
Regards,
[redacted]

The customer has been contacted under and a resolution has been met

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 21, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: I only received canned responses from them,  and my issues/concerns have not been addressed nor resolved.  I’m offended they have the nerve to make this claim.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on August 15, 2017. See attached.

Complaint: [redacted]
I am rejecting this response because:This company does NOTHING to rectify THEIR mistakes.  Customer service is ALWAYS less than professional and I lost over $1,000 using their airlines.  Please, please, please NEVER fly with AA. Horrific experience,  horrific people
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:  They really never addressed several of the core issues with me.1.  They never told me as a Consumer the following:   The Website [redacted] is a booking company (Not and Airline Company), Book other airlines seats in association with agreements unknown to Consumers.  When purchasing Tickets from AA.COM You are purchasing booked seats on other airline flights of which AA.COM has no control over "CHECK IN" "SEATS" and "AIRPORT CHECK-IN" as stated a "PASS THROUGH BOOKING COMPANY" of which is "NOT" stated Prior to Purchasing an Airfare at AA.COM to the Consumer.  All other sites such as Travel.com[redacted], and all others mention all of these key Notations to the Consumer that they would have no control once booked as to the Control of seating and all other aspects of the travel and have a Valid Refund Policy that allows consumers to receive refunds for not receiving what they paid for in validity.  American takes "NO RESPONSIBILITY" as to Booking to A PARTNER Airline through agreements that they think the consumer should not have knowledge of What American is booking and takes No Responsibility for the Refund, the Seats, the Check-in of that other airline, and does NOT Take the responsibility of Informing the Consumer they are entering into this Agreement with American prior to Purchase of this Ticket.  This is a violation of Consumer Rights, and the Airline Transportation Association for Consumers, I have validly complained to them as well and American responded only by "NOT ACKNOWLEDGING" their Violation, and By Updating their Website to show now Airline Responsible but has not mentioned that they are not in control of Seating and Check-In and Refunding or combination of those services is out of their control.  And NOT By offering a Refund for their Obvious sneaky BOOKING robbing the Consumer of Choices prior to Paying so deception of Purchase to the Consumer tricking them into Purchase by not offering the information prior to purchase, nor Offering a refund Prior, during, or Post Activity !!!  American Airlines has recently been FINED for Various Refund Violations for Delays or Ignoring Refund Requests and this is one of them.  American Needs to address their Request for Refunds as well as pay their fines !  Not just wait for fines and avoid paying back Customers for their own Violations and lack of Responsibility in this industry that other airlines such as [redacted] Follow regularly and daily..!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is the response they gave which is a generic response. Very impersonal company...

..customer is obviously a number...and not a priority...would like an EXCEPTION to be put in for $100.38 so that the credot can be applied to my current ticket. Every time I call its for a different credit amt
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the response did not address my complaint at all. AA was aware of runway issue that happened in the morning that day that affected our late afternoon flight. They failed to alert us until we arrived at the airport. The delayed response should demonstrate AA lack of concern. The complaint was June 2017; their response is January 2018.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I sent a response to AA on July 14th 2017 and I am still awaiting their response.  It has been 12 days.  I asked [redacted] if she listened to the recorded conversation I had with their Rep Nicole the morning of April 25th, when Nicole told me AA would reimburse my rental car costs.  I also asked to her to explain why AA had not responded to the Revdex.com. I will attach the email (sent July 14) for your reference. Regards,
[redacted]

Passenger has been contacted under case number [redacted] on May 8, 2015. See attached.

Passenger has been contacted under case number [redacted]
on September 28, 2015. See attached.

Passenger has been contacted under case number [redacted]
on October 26, 2015. See attached.

Passenger has been contacted under case number [redacted]
on May 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:American Airlines is fully aware that the practice of selling insurance by a third party is fraud and should be stopped by them.  Any site that sells their tickets should carefully be vetted...

by any airline as to the fraudulent business practice. They claim no responsibility for any practice by a third party that sells their tickets. This is unacceptable. Millions of dollars are spent by unsuspecting travelers that only fly every few years or less on trip insurance that does nothing but make you feel good.  There should be more information put out by the airlines that describes how this system of fraud works.  I now have to use a ticket within a year, now less than a year, or American Airlines keeps my money.  I have no recourse to collect my money. I have not cost them in any way by cancelling my flight due to a hurricane. I'm sure they sold my seat to someone else at a higher cost.  How many people are in the same situation that I'm in? How many will loose their money due to this "third party" excuse? I have until May 2018 to use the ticket and I'm sure that seat will cost me more to go to the same place so they win no matter what.  It has been a few months since they contacted me and now I get this letter.  I'm not satisfied with them. 
Regards,
[redacted]

Customer was contacted on April 6, 2018 under case # [redacted]  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]