American Airlines

A response under case numbe[redacted] was sent to the customer on January 9, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because American Airlines has yet to refund us $641.70  for the returning ticket and additional expenses we incurred for both my child and I.  American Airlines has taken ZERO responsibility or accountability in regards to their under-staffing that ultimately caused an 11 hour standby for us in not just one airport but two.  We were there early (only second flight of the day), waiting in line when their employee disappeared to another part of the airport to attend to another position because there obviously weren't enough people working in order for them to complete checking in luggage for all customers.  None of this would have happened had American Airlines been sufficiently staffed in the first place.  Although American has tried blaming it on me, the time of the year as well as [redacted] (neither of which are true), they failed to do THEIR job which was to check in just as many bags as tickets they sold so that their customers are able to make their flight and not be left stranded in an airport for hours on end.  If waiting in line for over an hour and a half (which their website clearly states is a sufficient amount of time prior to departure) is not enough time to check in luggage, then clearly they are understaffed.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like it documented that while American Airlines never found my bag, and did minimally compensate me for this, this complaint was larger than just the lost baggage. ...

On this flight to and from my destination, they had to cancel my direct flights and put me on connecting flights which made me miss a portion of my event that I was attending. I spent an extra 10 hours in airports during this trip, and was not compensated for this at all. I had to continually reach out to customer service in the 2.5 months in which this case was open while they were still locating my bag because I was not contacted by AA regarding the matter.  I even had one individual call me letting me know there was "good news, they had located the bag," and gave me a number to call back.  When I returned the call, the individual on the line stated the bag had not been located.  I had to wait on hold every time I called for at least 30 minutes just to speak to someone, and even had a representative hang up on me.  I've never had a worse experience with an airline, and I fly at least 12+ times per year.  American Airlines should be investigated for their bad practices with canceling flights as well as their customer service procedures.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received any feedback from american airline.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: it is not true - the response says that they have "responded accordingly" when they have done no such thing.  I have never received any response from AA customer service and they have done absolutely nothing to address my complaint.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on September 2, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:They still have not answered why we were told (screen popped up) that because of the people travelling we would be charged an extra $50. This was after completing all the passenger information. I think they believe that due to their size they are not accountable to customers. Disappointing but thank you for trying. American is now not our number one choice of airlines but may have to use them on flights to Manchester UK.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I NEVER received a response from American Airlines. There were multiple problems costing us over a thousand dollars due to their negligence. I was told management would contact me and that NEVER happened. These giant companies can say and do whatever they please and leave their PAYING CUSTOMERS literally out in the cold! They physically removed us from the airport out into -20 degree weather while they put our bags on an airplane that was NEVER our destination and left us without proper clothing, toiletries, and necessities for 48 hours. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  No one contacted me to resolve the issue.  That is false information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
To Whom it may concern:  I am...

satisfied with the result of this case.  American Airlines representative Kelly Vann was very professional and sympathetic about the situation that I experienced and I am satisfied. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never contacted by American Airlines and no resolution was achieved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no offer for any kind of compensation for the lost time. We could have gotten on our connecting flight in Chicago had American Airlines not locked the door for boarding and had someone at the desk to assist us. We stood in the window and watched our plane sit at the gate for 25 minutes before it even attempted to leave the gate. There was absolutely no reason why we shouldn't have been allowed to get on that plane if it wasn't for the airline not making employees available at that gate. We lost an entire day of a long overdue and very rare vacation for us. I don't care what the airline policy is regarding these matters, all policies can be adjusted based on circumstances. I'm tired of going around and around on this. They screwed up, they take zero responsibility or accountability, and have a very low regard for their customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
However, in response to the letter from American Airlines. I...

did call her back and left a voice mail message. I also never received the vouchers she speaks about.  I told her about it in the voice mail.  Please follow up with them to make sure that they do give me those vouchers.  Thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thanks so much for helping me with this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They are saying the same thing over and over. I did not elect to pay for preferred seats, I simply secured seats for my fiancee and I because seats were not assigned to us at the time, and we did not want to miss our flight because my fiancee had to be at work the next morning. AA did not specify in their policy that passengers will be provided seats regardless at the gates. they did not have any info in their website that addressed the issues we had. I need a refund for paying extra for seats that were already paid for. I did not seat in the business or first class. The seats we selected were the same exact seats that we had already paid for. thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address my compensation request.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]