American Airlines

Passenger has been contacted under case #1-25891891012 and resolution has been offered

Passenger has been contacted under case numbers [redacted] on September 2, 2015. See attached.

Passenger has been contacted under case number [redacted] on February 5, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:it's not a response and does not address my complaint.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on January 28, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: I have never received any feedback from american airline.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 12, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because the response has been generated by their automatic email system and does not satisfy or explain the questions I addressed the company.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]7 on March 8, 2017 and case number [redacted] on June 2, 2017. Please see attached.

Passenger has been contacted under case number [redacted] on Jul7 17, 2015. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines NEVER addressed my issue
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
However, in response to the letter from American Airlines. I...

did call her back and left a voice mail message. I also never received the vouchers she speaks about.  I told her about it in the voice mail.  Please follow up with them to make sure that they do give me those vouchers.  Thanks
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no offer for any kind of compensation for the lost time. We could have gotten on our connecting flight in Chicago had American Airlines not locked the door for boarding and had someone at the desk to assist us. We stood in the window and watched our plane sit at the gate for 25 minutes before it even attempted to leave the gate. There was absolutely no reason why we shouldn't have been allowed to get on that plane if it wasn't for the airline not making employees available at that gate. We lost an entire day of a long overdue and very rare vacation for us. I don't care what the airline policy is regarding these matters, all policies can be adjusted based on circumstances. I'm tired of going around and around on this. They screwed up, they take zero responsibility or accountability, and have a very low regard for their customers. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
All they have done is give excuses. They have done nothing to compensate me for my inconvenience that was caused by their incompetence. 
Regards,
[redacted]

Passenger was contacted under case [redacted] on March 8, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
To Whom it may concern:  I am...

satisfied with the result of this case.  American Airlines representative Kelly Vann was very professional and sympathetic about the situation that I experienced and I am satisfied. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

contacted passenger and resolution met

Complaint: [redacted]
I am rejecting this response because:They still have not answered why we were told (screen popped up) that because of the people travelling we would be charged an extra $50. This was after completing all the passenger information. I think they believe that due to their size they are not accountable to customers. Disappointing but thank you for trying. American is now not our number one choice of airlines but may have to use them on flights to Manchester UK.
Regards,
[redacted]