American Airlines

Passenger has been contacted under case number [redacted] on January 9, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because the reimbursement amount noted in American Airline's response is less than what my replacement bag cost. Please see the attached PDFs:1....

The first attachment is the form I was given by AA and asked to fill out, it notes the value of the bag at $130.2. The second attachment is the receipt from the replacement bag I purchased with the $130 price.When speaking with the gate agent following the incident that resulted in a ruined bag, as well at the phone representative on one of the several calls I had to make, they noted that any reasonable bag cost would be covered. The piece of luggage that was ruined was not sold on Amazon and looks to be discontinued as of last year, so I purchased a bag that was slightly less than what I paid for the original. I expect to be reimbursed for the full amount I paid for the replacement.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is simply a letter stating they are offering no compensation.   Once I received this response, I contacted Revdex.com.  They have provided no additional response or compensation.  I appreciate your continued assistance with this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received no resolution or response.
Regards,
[redacted]

Passenger has been contacted under case number 1-25995566831 and explanation has been provided.

Passenger was responded to in case [redacted] on March 21, 2018.  Please see attached.

Passenger has been contacted under case number [redacted]
on July 28, 2015. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  American never took responsibility for the actions and never addressed the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted regarding a resolution 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never was given a good respond.
Regards,
[redacted]

Complaint: 12729568
I am rejecting this response because: The only acceptable solution to this complaint is that they make a policy that they do not overbook first-class cabins. This is a...

serious customer service issue,  first class customers that pay a premium for that seat should not run the risk of losing their seats or being downgraded. This is why we pay a premium for those seats.  If they have a policy that they do over book 1st class cabins which is what they have told me unofficially, then this information needs to be distributed to the public on your website.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I received a refund for my ticket only  after going through mediation in small claims court.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on September 1, 2015. See attached.

Passenger was contacted under case [redacted] 1/5/2018.  See attached.

Complaint: [redacted]
I am rejecting this response because:  I was told by counter manager she could not refund but her manger could called in fkr refund and they have denied my refund after claiming upper management could.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] and [redacted] on May 18, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:
The company did not do what the person told me they were going to do, which was pay for my hotel. They were very rude and never reimbursed me for the hotel they said they would pay for.
Regards,
[redacted]

Complaint[redacted]
I am...

rejecting this response because:-Firstly it took over a year and a half for this case response? Wow must be really busy over at American making those 100's of billions in profits last year.-Secondly the explanation (below) sent was untrue, I watched this whole event happen from the airport gate windows with my own eyes, overheard their employees talking and still feel I was taken advantage of.....no pun intended. (American Aadvantage Program not good at all...lol) See below response from American Customer Service:February  10, 2016 Dear M[redacted] We received your additional correspondence. I'm sorry to hear that you believe we used the aircraft that was scheduled for your flight for another flight resulting in a delay for you. However, we can assure you that we would never mislead our customers about the reason for a flight delay, cancellation or diversion. Our records show that your flight was delayed 38 minutes for mechanical reasons and this is not something we take lightly. Safety is our first priority in these situations along with making repairs as quickly as possible. Accordingly, in evaluating your request, we carefully reviewed our policies and procedures as they relate to this matter. While I am sorry for the situation you encountered, we must respectfully decline compensation. I am sorry. While we aren't prepared to comply with your request on this occasion, I hope you will give us another chance to serve you better. It would be a privilege to welcome you aboard very soon. Sincerely, [redacted]Customer Relations  American Airlines
[redacted]
Regards,
[redacted]

A response under case number [redacted] was sent to the
customer on January 9, 2018. See attached