American Airlines

Complaint: [redacted]
I am rejecting this response because:
I believe they know exactly why my bag was not put on the plane but because it would give their company a negative outlook, they choose to say I don't know. The airline has literally kicked people off the flight because they consider other people more important, so I feel my bag got the treatment of being kicked off. I just don't believe their answer is genuine. I will pay extra in the future to not be treated in the manner as which I've been treated over the years by this airline. This case can be closed.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because it fails to recognize the core problem, which is a lack of available information from American Airlines.  My specific problem arose...

because I was able to reserve seats well in advance of the flight date, when I had many seat options available, but was unaware there could even potentially be an oxygen mask availability problem with specific seats.  (ie, like the ones that are in place for an exit row)When I booked my tickets, there were no warnings, pop-ups, or mention of seating restrictions that may be in place for lap seated infants.  [redacted]  There is a mention, that infants must be included in the reservation by calling AA but no mention of timing for placing that call, or once again, no mention that seating options may not be available.This entire complaint is centered around a lack of sufficient information for a family to properly plan a trip on American Airlines without knowing the risk of choosing invalid seats, which leads to last minute stress at final check-in before travelling.  American Airlines should refund me the amount I had to pay to change my seats because of a problem caused by them and they should also make the commitment to update their website which requires very little effort. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no one has contacted me from American Airlines. I want someone from American to contact me as to any resolution. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 9, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because the reimbursement amount noted in American Airline's response is less than what my replacement bag cost. Please see the attached PDFs:1....

The first attachment is the form I was given by AA and asked to fill out, it notes the value of the bag at $130.2. The second attachment is the receipt from the replacement bag I purchased with the $130 price.When speaking with the gate agent following the incident that resulted in a ruined bag, as well at the phone representative on one of the several calls I had to make, they noted that any reasonable bag cost would be covered. The piece of luggage that was ruined was not sold on Amazon and looks to be discontinued as of last year, so I purchased a bag that was slightly less than what I paid for the original. I expect to be reimbursed for the full amount I paid for the replacement.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is simply a letter stating they are offering no compensation.   Once I received this response, I contacted Revdex.com.  They have provided no additional response or compensation.  I appreciate your continued assistance with this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received no resolution or response.
Regards,
[redacted]

Passenger has been contacted under case number 1-25995566831 and explanation has been provided.

Passenger was responded to in case [redacted] on March 21, 2018.  Please see attached.

Passenger has been contacted under case number [redacted]
on July 28, 2015. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  American never took responsibility for the actions and never addressed the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted regarding a resolution 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never was given a good respond.
Regards,
[redacted]

Complaint: 12729568
I am rejecting this response because: The only acceptable solution to this complaint is that they make a policy that they do not overbook first-class cabins. This is a...

serious customer service issue,  first class customers that pay a premium for that seat should not run the risk of losing their seats or being downgraded. This is why we pay a premium for those seats.  If they have a policy that they do over book 1st class cabins which is what they have told me unofficially, then this information needs to be distributed to the public on your website.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I received a refund for my ticket only  after going through mediation in small claims court.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on September 1, 2015. See attached.

Passenger was contacted under case [redacted] 1/5/2018.  See attached.

Complaint: [redacted]
I am rejecting this response because:  I was told by counter manager she could not refund but her manger could called in fkr refund and they have denied my refund after claiming upper management could.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] and [redacted] on May 18, 2015. See attached.