American Airlines

The customer has been contacted under and a resolution has been met

Passenger has been contacted under case number [redacted] on February 21, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me however I am exhausted from the attempts to receive a more fair settlement.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on May 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:This company does NOTHING to rectify THEIR mistakes.  Customer service is ALWAYS less than professional and I lost over $1,000 using their airlines.  Please, please, please NEVER fly with AA. Horrific experience,  horrific people
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on August 15, 2017. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger was contacted under case [redacted] 1/5/2018.  See attached.

Complaint: [redacted]
I am rejecting this response because the reimbursement amount noted in American Airline's response is less than what my replacement bag cost. Please see the attached PDFs:1....

The first attachment is the form I was given by AA and asked to fill out, it notes the value of the bag at $130.2. The second attachment is the receipt from the replacement bag I purchased with the $130 price.When speaking with the gate agent following the incident that resulted in a ruined bag, as well at the phone representative on one of the several calls I had to make, they noted that any reasonable bag cost would be covered. The piece of luggage that was ruined was not sold on Amazon and looks to be discontinued as of last year, so I purchased a bag that was slightly less than what I paid for the original. I expect to be reimbursed for the full amount I paid for the replacement.
Regards,
[redacted]

Complaint: 12729568
I am rejecting this response because: The only acceptable solution to this complaint is that they make a policy that they do not overbook first-class cabins. This is a...

serious customer service issue,  first class customers that pay a premium for that seat should not run the risk of losing their seats or being downgraded. This is why we pay a premium for those seats.  If they have a policy that they do over book 1st class cabins which is what they have told me unofficially, then this information needs to be distributed to the public on your website.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because absolutely nothing was done to recify the issue.
Regards,
[redacted]

Passenger was responded to in case [redacted] on March 21, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because:
This is simply a letter stating they are offering no compensation.   Once I received this response, I contacted Revdex.com.  They have provided no additional response or compensation.  I appreciate your continued assistance with this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was told by counter manager she could not refund but her manger could called in fkr refund and they have denied my refund after claiming upper management could.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never was given a good respond.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 9, 2018. See attached.

Passenger has been contacted under case number [redacted]
on July 28, 2015. See attached.

Passenger was responded to on March 15, 2018under case [redacted]  Please see attached.

Passenger has been contacted under case numbers [redacted] and [redacted] on May 18, 2015. See attached.