American Airlines

Complaint: [redacted]
I am rejecting this response because:All I received was an excuse, no resolution.  It has been over a year so I gave up.  It is obvious they do not care. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been contacted regarding a resolution 
Regards,
[redacted]

Passenger has been contacted under case [redacted] and information has been provided.

A response under case number [redacted] was sent to the
customer on January 9, 2018. See attached

Complaint[redacted]
I am...

rejecting this response because:-Firstly it took over a year and a half for this case response? Wow must be really busy over at American making those 100's of billions in profits last year.-Secondly the explanation (below) sent was untrue, I watched this whole event happen from the airport gate windows with my own eyes, overheard their employees talking and still feel I was taken advantage of.....no pun intended. (American Aadvantage Program not good at all...lol) See below response from American Customer Service:February  10, 2016 Dear M[redacted] We received your additional correspondence. I'm sorry to hear that you believe we used the aircraft that was scheduled for your flight for another flight resulting in a delay for you. However, we can assure you that we would never mislead our customers about the reason for a flight delay, cancellation or diversion. Our records show that your flight was delayed 38 minutes for mechanical reasons and this is not something we take lightly. Safety is our first priority in these situations along with making repairs as quickly as possible. Accordingly, in evaluating your request, we carefully reviewed our policies and procedures as they relate to this matter. While I am sorry for the situation you encountered, we must respectfully decline compensation. I am sorry. While we aren't prepared to comply with your request on this occasion, I hope you will give us another chance to serve you better. It would be a privilege to welcome you aboard very soon. Sincerely, [redacted]Customer Relations  American Airlines
[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I received NO response from American Airlines about this.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and resolution has been met.

Passenger has been contacted under case number 1-25995566831 and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because: I received no resolution or response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I received a refund for my ticket only  after going through mediation in small claims court.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company did not do what the person told me they were going to do, which was pay for my hotel. They were very rude and never reimbursed me for the hotel they said they would pay for.
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on September 1, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:  American never took responsibility for the actions and never addressed the issue.
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did refund the airfare after months of fighting. They then only compensated a small portion of the damages caused by their issues. I am also wondering why it took almost 1 year to reply to this complaint?
Regards,
[redacted]

Passenger was contacted by phone on March 15, 2018. Suggestion on policy has been noted.

Passenger was contacted under cases [redacted] and [redacted] and a resolution was offered.

A response under case numbe[redacted] was sent to the customer on January 9, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: I would like it documented that while American Airlines never found my bag, and did minimally compensate me for this, this complaint was larger than just the lost baggage. ...

On this flight to and from my destination, they had to cancel my direct flights and put me on connecting flights which made me miss a portion of my event that I was attending. I spent an extra 10 hours in airports during this trip, and was not compensated for this at all. I had to continually reach out to customer service in the 2.5 months in which this case was open while they were still locating my bag because I was not contacted by AA regarding the matter.  I even had one individual call me letting me know there was "good news, they had located the bag," and gave me a number to call back.  When I returned the call, the individual on the line stated the bag had not been located.  I had to wait on hold every time I called for at least 30 minutes just to speak to someone, and even had a representative hang up on me.  I've never had a worse experience with an airline, and I fly at least 12+ times per year.  American Airlines should be investigated for their bad practices with canceling flights as well as their customer service procedures.
Regards,
[redacted]

Passenger was responded to in case [redacted] on March 1, 2018.  Please see attached