American Freight Furniture and Mattress

Upon purchasing the dining room table set the split in the underside of the table was not noticable until several days laterHowever, when I contacted the store and left messages for both *** and *** I haven't received a call back as of yet from either of them

I purchased a mattress from this store at March 2017, and paid in fullThey told me there is no mattress in stock, and they will order and deliver to store next week But they never call me, I have to call in to check, finally, two weeks later, I was able to pick it up, it was a very dirty open box mattress, so I refused to take thatAnd they said they will re-order it for meAfter that, I have to call and check all the time, finally one day, they let me pick it upI take it home, and soon found it wasn't the mattress I ordered, they intended to give me a wrong mattress because I was checking all the timeSo my father helped me bring the mattress back at April 15, 2017, and store manager Jeff signed to say they received the return And he also promised me he will reorder and get me a mattress next week, it took me a lot of time in person check and callBut I never get my mattressOne day, I met the regional manager Michael (phone***), he looks nice and promised me

I purchased a kitchen table and chairs on 2/14/The delivery was hours late with no contact from anyoneOnce delivered the chairs were not the chairs that I wantedThe table is pub style and the chairs and low chairsI called to have the chairs replaced with the ones I ordered and was told that they only had and that they would deliver them the next dayNo one came the next dayI called and was told they did not have the chairs and would have to order themI was told it would take weeksI called to check if the chairs had arrived and when would they be delivered and was told they were never orderedThe man on the phone cursed several times while never taking responsibility for the store's errorI called today 3/15/at 11:30amThe man that answered told me that he had no idea about my order and that I would have to call back yet again after 1pmI am not calling backI have been trying to get merchandise that I paid in full for and am getting no whereI woul

I ordered a piece bedroom set form American Freight in Metairie LouisianaI had to pay a hundred dollar shipping fee because a third party company does delivery for themThe furniture was packaged nicely with padding and everything.When the delivery crew left I checked the boxes and four out of the five pieces were scratched and dented.I immediately called the company and they told me that they can send me out some more furniture but I would still have to pay a delivery fee of $this timeI was confused as to why I had to pay a $delivery fee when it was their mess upThen the supervisor asked if he could refund me $dollars to keep the damaged furniture.I told him no then asked for the corperate numberI asked if I could get a refund and store supervisor told me that they dont give out refundsCorperate ask me why I called them and not the storeI told them that I did call the store and they gave me your number cause they said it was nothing that they could doHe rushe

Purchased bedroom suite and paid cashFurniture delivered was damagedFurniture has been picked up/replaced times and is still broken and unusableRequesting refund for damaged supplies and wanted damaged items picked upManager is refusing to refund moneyTried to contact regional manager and corporate office with no success

I bought the table set in I paid for a five year extended warranty witch was $when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected] text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month

American Freight advertises great sales on television but the furniture they are selling at the great price is low qualityThey have better furniture that they place in other rooms that they don't show youI found mine by walking into the dining setsAfter choosing a set at a reasonable price they offered to finance including days of free interestThat sounded great until I signed the paperwork and realized that if I did not completely pay it off within those days then I would end up paying over doubleMy total was approximately $and I would end up paying more than $if it was not taken care ofThe interest they charge is absolutely ridiculous and should be illegalThey have to have a credit or debit card to submit the paperwork to financeThey did not say until afterward that they would automatically take a payment from itThey did a down payment on mine which they did not submit as a credit charge it was done as a cash advance which my credit card charges a fee forI called the finance company they use and they changed my card to a bank account so that does not happen again but did not offer an apology or a creditThey also could not tell me where my down payment went to because it did not go toward my purchaseTheir advertising is very misleading and the sales associates are not very knowledgeable of the finance policyOnce you sign you are stuck with this and it should not be allowed or toleratedThey also offered me free cleaner before I left but it was not cleaner...it was furniture polish for wood and leather and I did not purchase either so it did not help me

all furniture is damaged
September 25,
To Whom It May Concern:
I *** *** ** *** purchased and financed a bedroom set for $1,and paid $cash
for the other two pieces, and every single piece is damagedI called them, and they do not resolve my
needsI have asked for a Manager to come look at this furniture and they told me that they do not do
thatThis furniture was delivered in boxes, put in my bedroom up-side downI removed the packaging
and it was damaged, scratched, drawers nickand they do not line-up, some are harder to shut
then others and they are non-compliant with me
This is not good for business by any meansI do not want to pay for the bedroom set but something
needs to be addressed
The resolution would be for me to pay half of what I own and live with it, because I will never deal with
this company againI do not want them to exchange new furniture for this because I do not know that
it would look like, it possibly

This customer is being replaced today 4/12/

Purchased an $Simmons mattress in 8/Why is it already having a butt indentation in February? I talked to the mgr by the name of Zack in 3/and he told me to send him picsI did thatSo when I call back in 4/they give me the round about and tell me that John is the mgr now and why can't management give me an email that Simmons denied the credit? The mattress shouldn't be dipping already when it's just person sleeping in the bedI just want a decent mattress

Hi ***, this is what my Regional Manager has advised:
I have spoken to Mr*** I have already placed an order to replace his sofaI will be in contact with him weekly until it arrivesHe also understands that it will take a few weeks to arrive and he is fine with itAs soon as we swap his
sofa he will receive a $refund back to his card for the inconvenience of waiting for a replacementWhen I spoke to him his biggest problem was the lack of communication which I have resolved
*** ***
American Freight
Tennessee Regional Manager
Cell: ###-###-####

My husband and I purchased $in living room furniture on Saturday, August 6, We paid cash and were told that it would be delivered the next day (Sunday) The salesman told us that we would hear from the delivery people around 8am to set up an ETAWe went home called a friend of ours to help remove the old furniture, he came over at 8:to helpHeard from the delivery driver at noon asking if we still wanted it delivered today, we told him absolutelyHe called again at 1:and said the truck was loaded and that our furniture would be hereAt 4pm I called American Freight to find out where my furniture was and the man I spoke to told me on the truck and that we were the last delivery of the dayWhen I attempted to tell him that Dewayne told us we would be contacted at 8am he pretty much told me there was no way we were told thatHere I sit at 7:with no furniture and no phone call as to what happened to it!!! I run a business out of my home and have to use lawn chair

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** *** I would like to
add that the item they picked up in Pittsburgh was in worse condition than the floor modelI settled for the floor model and repaired it myselfI will NEVER purchase another item, or recomend this business to anyone

'Ms*** has been told our policy over and over again...OUR SALES ARE FINALOur employees must let go of her calls because she demands a cash refund and we explain that it is NOT AN OPTION our sales our final, her option ONLY ARE REPLACEMENT, RESELECTION OR STORE CREDITMs***'s replacement is in please have her call the store for pick-up
A CUSTOMER CAN NOT HAVE FURNITURE IN THEIR HOME FOR MONTHS AND EXPECT IT TO BE RETURNED FOR A CASH REFUND
MS*** WILL NOT BE REFUNDED!

Purchased 2/coffie table endtable , lamps , couch and love seat
After delivery the next day I notived holes under the pillow cushionsI called and was told to take a picture and send an email, which I did a few days laterThe next day I called and was told they did not receive the emailI had called several times and eventually went to the location with picturesThe lady said the holes looked like cigerate hole burnsThe furnitre comes with a warratyI was given the number for a manager DanI called

I purchased a large sectional a couple of months agoThis was my first purchase from this companyA couple of weeks after my sectional was delivered it fell apart at the connector siteMy husband then re-positioned the connectorsThe sofa fell apart again, and again and againIt appears that there are not enough supports on the couch to hold the weight of itOn top of this, the cushions are not large enough for the couch and there are large gaps between cushions
I contacted the store and submitted photos, they stated that someone would contact me in - weeksI then contacted the store to follow up and the representative told me that they do not give refunds and that I needed to call corporate, I was provided the number
I then contacted the corporate representative who reported to me that they never received the report email from the store and that my complaint would take 30-days to addressI stated that I am just looking for a refund, I can make arrangements to

Purchased bedroom suite and paid cashFurniture delivered was damagedFurniture has been picked up/replaced times and is still broken and unusableRequesting refund for damaged supplies and wanted damaged items picked upManager is refusing to refund moneyTried to contact regional manager and corporate office with no success

This company offers "Same Day Delivery!" which is a load of crapWe went in on Sunday, January 29th and purchased a sectional and a lampWe were told that delivery would be the next day which was perfectly fineMy significant other TOOK THE DAY OFF WORK to be home for the delivery*** was our sales personWe called the next morning at opening time and they stated *** was not working that day and that we were never put on the delivery schedule so it would have to be the following dayDay number two that work will have to be missedI was extremely unhappy considering that we already removed our old furniture from the house and I am pregnant with no furniture to sit on because of promisesI called and asked them to please deliver today, it was still early in the day so why couldn't someone add us to the listThe manager literally REFUSED to get on the phone with meAfter being placed on hold for LITERALLY times while the rep went back and forth with me and the m

Please have customer identify what he means by the "things" because maybe we have the tools or the parts available for him

My husband and I went into American freight on east black stock Rd unit Spartanburg SC We bought a bed and value plan in fullWe were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another weekWhen we did get the bed it was just delivered and not put togetherWe had to go back to the store and have him call someone to set up the bedIt appears that who set up the bed did not set it up correctlyIt wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his backThe plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insuredThe store said they would not refunded my money and gave me a number to the manager Randy liebler I was told that once the bed leaves the s