American Freight Furniture and Mattress

Put furniture in the layaway and paid the furniture off, I was guaranteed that the furniture would be in by September 21, 2016, as of October 3, furniture not in, I have called several times and the only excuse they can give me is I'm sorry the furniture is not in the warehouse we and we can offer you $toward another set on the floor, I don't want another set off the floor that someone has sat on, and this is nothing but a gimmick, I see another set that is over the amount of the furniture I have paid for and then the extra $offered, then I would still have to pay more money, and plus delivery charge, I recommend that NO ONE shop at this store ever again

I bought a couch and had the ability to take it home that dayI bought a warranty plan that included a protective spray on the couch and the manager suggested we wait a day and pick it up the next day so it would be dryWe do not have the means to transport a couch so we made plans for a friend to help usWe showed up to pick up the couch and after waiting an hour the manager said their system showed they had six couches but didn’t have any in the back and must have sold the couch earlier in the dayHe said they didn’t have any of the couches I boughtHe found another couch at a different location further away but he would not ship it to me for a discounted rateI tried calling the regional manager and have not been contacted backI did not receive a call from them during the day saying they didn’t have any couches in stockI asked why I didn’t receive a message during the day that they sold my couch and he said “because he just found out they didn’t have anymore.” I want the

Me and my husband walked into American Freight looking for a dining room set an associate name Wesley came up to us asking if we needed any help and we asked if our first choice of a dining room was availableHe said he would go check and let us know when he returned he came back and said that they didn't have that model available so we picked out another model and he stated again that he would go and check if there was any more models availableHe came back and said that yes there was one more available so we went ahead and said we would purchase that modelHe seemed super nice and kept saying how he was going to look out for us and give us a discount and also said that he was giving us a year replacement planAnd gave us a delivery date and what seemed was a great purchase turned out to be a huge scamWhen we got our delivery the table and chair were all scratched and one of the legs of the chairs was pretty much about to break and they delivered chairs of our chair setSo I went ahead and called American Freight and spoke to who said was the manager and he stated that there was nothing he could do that we bought the floor model and the floor models are sold as isMind you why would I buy an incomplete dining set it just makes no senseAnd we were never told we were buying a floor model because if that was the case I would of never of spent that much money for a floor modelI know for a fact that it wasn't a floor model because the sale associate Wesley said that he himself would be building the chairs so he was going to make sure they were built rightSo tell me if that was the case then why did I receive the floor modelNow to go on about the chairs, the manager stated that the floor model came with chairs but our receipt it clearly says chairs and I have picture proof that the floor model included chairsThis company is a complete rip off and the associate Wesley is a scam artist please whatever you do dont buy from this company unless your looking for lies and a big head acheI am contacting the corporate office as well as the Revdex.com so they are aware of this store that scams people for their money with their lies and tricksIf I could give them no stars I would because this place does not deserve any ratings

Called before I visited store was informed by Steve that company does same day deliveryWent to store on 03/03/Purchased a dining room table, coffee table, end tables, and a sofa and love seat that cost about $1,Was informed that they will deliver items on that day but they did not give us an exact time per their protocolThe items ended up never being delivered on Saturday 03/03/My husband *** *** called and Steve offered a $store credit because he forgot to put us on the delivery listThe next day on 03/04, we used the credit and purchased a piece King bedroom set for $The items ended up being delivered at 9:30PM that nightI am currently months pregnant but I helped my husband put the bed together and upon building the bed we realized they had delivered a queen bed frameWe had to take the bed apart and sleep on the floor for the nightThe next morning my husband called Steve again and he informed us it was a mistake and he was going t

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** *** I would like to
add that the item they picked up in Pittsburgh was in worse condition than the floor modelI settled for the floor model and repaired it myselfI will NEVER purchase another item, or recomend this business to anyone

I purchased a bedroom set and have not received the drawer yetI keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do

Purchased bedroom suite and paid cashFurniture delivered was damagedFurniture has been picked up/replaced times and is still broken and unusableRequesting refund for damaged supplies and wanted damaged items picked upManager is refusing to refund moneyTried to contact regional manager and corporate office with no success

Worst customer service everI bought a mattress from American Freight on January 7, I was to have it delivered later that dayWhen the delivery drivers delivered the mattress it was the incorrect oneI called back into the store immediately only to be told the drivers must have grabbed the wrong mattress from the warehouse, and they would call me right back once they spoke with the driversI waited hours for a call back, and did not receive oneI had to call back as the store was closing soon, and I( had not received a callI called back and the gentleman seem annoyed I called back and told me I needed to be patientHe then proceeded to tell me that he in fact was wrong, and they didn't even have the mattress I purchased in store and would have to get one from a neighboring storeHe said it would be here in the next few days and they would call when it was being deliveredI wasn't happy at this point, but little did I know this was only the beginningI waited an entire week from the purchase date to call again to see what was going on with the mattress I still had not receivedI was told that they hadn't heard back from the neighboring store, and should hear back in a few daysAgain I wait a week, and get the same response of "Please be patient we are trying to figure something out." A month later I called in again, and finally she said they were getting the correct mattress in, and it would be delivered the following dayFast forward three days to today where I had to call in again because they still hadn't delivered my mattressFinally they said it was on the truck and was getting delivered todayThe movers got here took the old mattress out and delivered the "correct one"It was not the correct mattressOnce again they delivered the incorrect mattress! I could not believe it! I called in and had to read ever single tag on the mattress just to prove I got the incorrect mattress againI was then told to just send pictures of the tags to their email to prove it was the incorrect mattressI am so fed up with their customer service at this pointI have been paying for a mattress for a month now that I do not haveThey also never once reached out to meThe only contact that has been had was forced by myselfI will never purchase anything from this company again

Please have customer call the store to relay his option.......*** *** ***. Please refer to our last response. There will be no refund.....a replacement, reselect or store creditCUSTOMER MUST CALL THE STORE TO SCHEDULE A DELIVERY....SEE LAST RESPONSE.....IF THE CUSTOMER DOES NOT WANT IT DELIVERY THEN THIS CUSTOMER MUST PICK IT UP.CUSTOMER MUST CALL THE STORE TO SHEDULE THIS DELIVERY!!

I went into the Augusta,Ga location and placed a living room set on layawayI advise the representative I was moving and that I would need to have the items delivered to me once paid offI paid every two weeks on the itemsOn February I decided to go ahead and pay off the item and schedule for deliveryWhen I spoke to a representative they advise me they no longer have the item and that I can get a refund or get something insteadThey also advise that I can have the credits transfer to the closet store which would be in Columbia,SC because they are not setup to deliver and they no longer have the item I spoke with a woman who stated she was the manager at the Augusta, GA location who advise that the credit will be transferred and it will take 2-business daysI waited two weeks and the credit was never sent at the time I went ahead and purchased worth of items and purchase another living room set from another company with cash and still never received the credit trans

all furniture is damaged
September 25,
To Whom It May Concern:
I *** *** ** *** purchased and financed a bedroom set for $1,and paid $cash
for the other two pieces, and every single piece is damagedI called them, and they do not resolve my
needsI have asked for a Manager to come look at this furniture and they told me that they do not do
thatThis furniture was delivered in boxes, put in my bedroom up-side downI removed the packaging
and it was damaged, scratched, drawers nickand they do not line-up, some are harder to shut
then others and they are non-compliant with me
This is not good for business by any meansI do not want to pay for the bedroom set but something
needs to be addressed
The resolution would be for me to pay half of what I own and live with it, because I will never deal with
this company againI do not want them to exchange new furniture for this because I do not know that
it would look like, it possibly

My husband and I went into American freight on east black stock Rd unit Spartanburg SC We bought a bed and value plan in fullWe were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another weekWhen we did get the bed it was just delivered and not put togetherWe had to go back to the store and have him call someone to set up the bedIt appears that who set up the bed did not set it up correctlyIt wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his backThe plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insuredThe store said they would not refunded my money and gave me a number to the manager Randy liebler I was told that once the bed leaves the s

I just bought a couch from American Freight months agoThe sales man told us that the couch we picked was puncture resistant, and that we could purchase a protection plan that covers and stains, holes and tears caused by animal or human bodily fluids and even cat scratches, etcWell, its only been months and the fabric on the cushions are splitting in multiple areas!!! I called the protection plan company and tried to file a claim since our salesperson assured us that it would cover this sort of thingMy claim was denied immediately!!! The plan only covers holes/tears if it was an "accident" and since I "did not know how the tears got there, it is not an accident"!!! I don't know who I am more upset with, our salesperson that sold us an $couch with a protection plan that we were told would cover everything, or the protection plan people who cover virtually nothing!!! I am so frustrated that I just spent almost $on a couch that is falling apart after only months!!

We purchased bedroom furniture and mattress/boxspring in By we noticed the mattress had a lump we called furniture store who stated it was still under warranty so they would call me back, never didI continuously called, I sent pictures via email, in was told to resubmit pictures to another person because that manager was not there so forwarded to a D B***, I have been the one calling 4-times a month and all I would be told is they had to call there main office
The mattress is worse We chose this mattress because we thought it would be good for my husband who has a back injury from the military
It is bad customer service not to at least return call and giving the person a status of the request I believe they are not contacting me waiting for the warranty date to run out

Hi ***, this is what my Regional Manager has advised:
I have spoken to Mr*** I have already placed an order to replace his sofaI will be in contact with him weekly until it arrivesHe also understands that it will take a few weeks to arrive and he is fine with itAs soon as we swap his
sofa he will receive a $refund back to his card for the inconvenience of waiting for a replacementWhen I spoke to him his biggest problem was the lack of communication which I have resolved
*** ***
American Freight
Tennessee Regional Manager
Cell: ###-###-####

I went to this business on Thursday 4/26/and put $1,down on a bedroom set to place it on layawayI continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for daysThis policy is not stated on my receipt nor in store

This customer is being replaced today 4/12/

Purchased 2/coffie table endtable , lamps , couch and love seat
After delivery the next day I notived holes under the pillow cushionsI called and was told to take a picture and send an email, which I did a few days laterThe next day I called and was told they did not receive the emailI had called several times and eventually went to the location with picturesThe lady said the holes looked like cigerate hole burnsThe furnitre comes with a warratyI was given the number for a manager DanI called

I purchased a large sectional a couple of months agoThis was my first purchase from this companyA couple of weeks after my sectional was delivered it fell apart at the connector siteMy husband then re-positioned the connectorsThe sofa fell apart again, and again and againIt appears that there are not enough supports on the couch to hold the weight of itOn top of this, the cushions are not large enough for the couch and there are large gaps between cushions
I contacted the store and submitted photos, they stated that someone would contact me in - weeksI then contacted the store to follow up and the representative told me that they do not give refunds and that I needed to call corporate, I was provided the number
I then contacted the corporate representative who reported to me that they never received the report email from the store and that my complaint would take 30-days to addressI stated that I am just looking for a refund, I can make arrangements to

I purchased a mattress from this store at March 2017, and paid in fullThey told me there is no mattress in stock, and they will order and deliver to store next week But they never call me, I have to call in to check, finally, two weeks later, I was able to pick it up, it was a very dirty open box mattress, so I refused to take thatAnd they said they will re-order it for meAfter that, I have to call and check all the time, finally one day, they let me pick it upI take it home, and soon found it wasn't the mattress I ordered, they intended to give me a wrong mattress because I was checking all the timeSo my father helped me bring the mattress back at April 15, 2017, and store manager Jeff signed to say they received the return And he also promised me he will reorder and get me a mattress next week, it took me a lot of time in person check and callBut I never get my mattressOne day, I met the regional manager Michael (phone***), he looks nice and promised me