American Freight Furniture and Mattress

On April 20, my husband and I purchased over $worth of furniture from American Freight in Mobile, ALSome pieces arrived that Saturday (although, despite multiple calls to the company, no one could give us an estimate on a time)Movers put a hole in our couchThis was replaced the next day luckilyWe were told some more pieces would be coming in the next week from Pensacola (an hrs away)No one called and no furniture cameWe placed multiple phone calls with no success, and despite multiple requests for a store manager to call, no one didWe finally physically went into the store (Saturday, 5/13), where they told us some pieces were finally on a truck and should arrive last week (delivery on Saturday, 5/20)The dresser was damaged - movers stated they should have never put it on the truckDuring all this time, no one could tell us where our master bed wasI finally as able to contact the store manager today (who told me that he has hundreds of complaints and he is bu

I went in and paid cash for two queen and one kind bedroom suits, kitchen table and chairs, and a living room setNot only did “someone” disclose my personal purchase information, leaving my children and I in danger, but I was not notified prior to paying that the couch, kitchen table and chairs were on back order until AFTER I paid Then one of the dressers delivered was damaged, and here it is almost TWO months later and I still don’t have my couch or kitchen table and chairs and they still haven’t replaced my dresserI have received three phone calls of information saying they would deliever on such date and the never called or showed up

I went into the Boardman location on 5-2-18, to purchase a furniture setI was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-I went back into the store on 5-15-to order the set, I explained that I wanted to use the financing option to pay for the purchase I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the orderThey told me when the order came in we would complete the financing optionThey also called another Co-worker, Keilan over to confirm what they had told meTim told me to put $down, and told Terry to add in the comments that the $would be refundable at any timeI called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrec

american freight furniture and mattress is running an ad that is very deceptivethe mattress ad says for a full mattress.I drove miles to purchase and the price almost doubledthey stated you have to click on the ad again and it says in very small writing sold in sets only.so the mattress separate is so I guess the box spring is only worth if they are each putting a set at this is a very deceiving way to get you come inI guess some people go ahead and buy it out of shear conveniencethis a shady way to run a businessthe manager refused to do anything about it and acted like he didnt care either waythen he walked out behind us out front and lit a cigerette and just kinda starred at us terrible customer service .rude managerssee ya at the going out of business sale

On 5/11/I paid off a layway on a piece sectional which was delivered in June I had to send it back due to holes in the fabric.it was replaced with no issuesFast forward to 2/4/while sitting on the couchildren I hwarda Crack and immediately sank in my seatOn Sunday 2/5/I went I to the store to complain the ,anger told me to email a pic which I did the same dayI called nearly daily for the next week seeing get no one called me, and was told they were waiting for approval from corporateSo I waited until 2/18/to call seeing once again no one contacted me I was told corporate approved and they had the piece in stockI asked for delivery for 2/before pm I was informed I had to pay $for deliveryOn Sunday 2/@ 3pm no delivery I called and was told the delivery people were over booked, I called back on Mao day to ask for delivery I was told it would be no problem from managementAt pm no delivery I called and was told the piece was being loaded

Customer will be refundedAF will come and get her merchandise/purchaseHave customer call store to arrangeAF MUST HAVE FURNITURE IN STORE BEFORE REFUNDS CAN BE MADE
This customer paid with cash and cardPlease have customer come into the store to have her card swiped for the amount originally paid on purchaseAF will send a corporate check in to business days for the cash paid on purchase

…customer had a layaway with us that included a black chair. Our records indicate that the person on the receipt *** *** cancelled the chair….anyone other than the customer would not have access to this customer account and certainly not be allowed to change anything at all.
None the less in good faith, we gave this customer a very good deal on a black chair and delivered it out to her free

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meLast items were delivered as promised, but this should never have taken so long to be resolved

American Freight must have more information to process this complaint
Name on receipt
Sale Number
City and State of store

I am contacting my attorney to pursue legal action against American Freight due to undelivered furnitureI will stress that this is an example bait and switch business practices on a senior citizenFirst he says that the item was not on the bill when the salesperson said they were having computer problems and I she go ahead and pay $2,for all the furniture items and don't worry we'll let the sofa and loveseatNow he's stating that we no longer wanted the sofa and loveseatHis story keeps changing and I will not allow my mother to be intimidated and threats of giving the furniture back or legal actionFrom the beginning I have wanted to resolve this amicably but it's either his terms or no termsI am in the process of consulting my lawyer in Orlando, FL regarding my next stepsI agree that I have to pay something but not the entire bill because the sofa and loveseat were not deliveredI am building my case with my receipts, AMEX investigation, and now Revdex.com

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
Jill ***

This customer has been explained several times, that the replacement shows from the manufacturer coming into inventory this Friday the 11thMs*** will be notified when they come in and will be delivered free as explained to her also
AMERICAN FREIGHT APOLOGIES FOR BACKORDERS BUT THEY ARE
APART OF RETRAIL AND WE HAVE NO CONTROL OVER THAT

I put in layaway a Versailles Mattress (king size) around December or earlier not sureI made the final payment on March 20, and they told me it will take up to weeks to get the productI waited almost weeks and never got a call from them so I went to the store to see what the problem wasWhen I got there, I told them I had been waiting on my mattress that was paid for weeks agoThe crew went searching for mattress and could not find it so I waited around and finally the manager got involved and said that she told the crew that the mattress was no longer availableShe said she could offer me a better one at same price, I asked her to refund my money she said it will take weeks to get a refundSo I took her up on the offer, which was a Sea Glass Plush MattressWe took the mattress home and about a week later sleeping on it, I notice that the mattress begin puckering or where we lay at, it did not go back to its shapeSo I called the store back to complain and they told

I ordered a queen bed and received a king size frame, queen mattress set and full size frame spannersHow?!

I purchased two couches among other furniture from American Freight back in April by June the stitching had come out of the couch and exposed the stuffing of the cushions I called immediately and was told this was definitely a manufacturer defect and they would put in for the replacement of my couch Since that time I have called and spoke to multiple people including the assitant manager Diana, manager Melvin and regional manager Grace who have all told me "I'll send another email but can't promise anything" The regional manager told me that she would try to call during the day tomorrow for an update but wasn't going to say she would call me back as she is a very busy person and doesn't want to be added to the list of people that told me they would call me back and then didn't I still have no replacement couch that has exposed stuffing with toddlers in my home and no hope of any type of replacement

Terrible! Paid for merchandise with a check they would not allow us to take the product till we showed them a bank statementSeems like they are not on the up and up

I've been waiting on this issue to be resolved for about four monthsI received the wrong merchandise and defective merchandise I've been lied to and disrespectedAll I want is a refund so I can part ways and forget about this horrible experience

....PLEASE TAKE THE TRUNDLE BED BACK TO THE STORE AND AMERICAN FREIGHT WILL BE HAPPY TO REPLACE IT...AS WE HAVE STATED BEFORE!

Please have this customer come into the store to RECEIVE CASH OF $instead of waiting for the refund check though the mailOur apologies!

I am writing over a situation that has become one of the biggest nightmare's anyone could imagine - all from buying furniture at American Freight located in Altoona, PA I had purchased a living room suit that included a sofa, couch and chair for $2062.76, which was delivered to my home on Dec 23, On Dec25, I reclined the sofa and the part where your legs were to go had the stiching all unravelingOn Dec27, I waited for all the salespeople to return and then informed them of my situation with the couch - I was then told not to worry about it - they will take care of it and gave me an email addto send pictures and I sent pictures showing the damage and was told over the phone - I told the manager Eric M*** the tags are still on the sofa and it was never used - I reclined it on Christmas Day and seen all the stiching unravelingEvery one kept telling me I would be receiving a new sofa and I continued to inform them that it hasn't been used - tags