American Freight Furniture and Mattress

I purchased some furniture on 4/22/Order #***We have a one years manufacturers warranty, well the frame on the love seat stating coming apart in the back of the seating areaWe filed a claim on 11/19/onlineNow the frame has gotten worse and is completely falling down, so we are unable to sit on the love seat, and the arm on the couch is now coming apart from the couch
I called the store #*** which is the store that I purchased this from and asked to speak to the manager on Friday 11/30/at 5:pm, I asked to speak to the manager and he said that he was with a customer and will be about minutes, so I asked if I could hold for himI was placed on hold then after a couple of minutes I was hung up on possibly by accidentI called back at 5:and Jerry answered the phone so I explained that I was waiting for the managerHe stated that he was the manager, so I explained what was going on with my furniture, so he checked in the back and said that they has this

I purchased a mattress and box springs along with a king size bed frame on 2/19/16, I was told because I was paying with a check they would need two weeks before they could deliver but that they would use that two weeks to get the merchandise in stock In March 1, they were supposed to deliver the merchandise I called around am to see what time because I needed to get my car fixed, Mike said someone would call when they were on their way I called two more times about hours apart and was told the same thing I called at 6:and was told again, by Mike that the delivery crew was there loading up again and that someone should be calling back any minute He told me they closed at At 8:after I put my kids to bed I called back to discover they closed at The next morning they didn't open until 10, I called at 10:01, talked to Mike again and was told we would be the first delivery About 12, Rodney calls I was thinking they were about to bring our bed Only to find ou

Poor Customer ServiceThiefsWas interested in recliners and a love seatThey only had one recliner and said they should have the other one in daysOrder was placed on June 2016, today is July and I have not merchandise.They charged my credit card on June 5th so I have been paying for furniture I never receivedI called the store numerious times for an update on the 2nd reclinerI was advised each time it would be in next week Went to the store today for a full refund and they out right refused to credit back the chargeTold me I was not entitled to a refund So I called the credit card company right from the store and now I am disputing the charge The sales person was RUDE and a *** When I asked him his name, he said to me, "Who are you, I dont know you from Adam" and you are no longer welcome in the storeHe said his name was Ryan but his name tag said Mijka

whatever you do, DO NOT, DO NOT, DO NOT use their rinky-dink "delivery service" in Moraine OHI purchased a couch from American Freight and Mattress in Moraine OH and requested their so called "delivery service" I believe they are called *** *** Delivery run by "Brian", phone number ###-###-#### They brought the couch to my home, requested payment of $65, then after not ATTEMPTING to bring it inside my apartment bldg., told me it wouldn't fit!! They said to go back and pick out another one that would fit There was not another one in my price range This piece of crap delivery service refused to return my money!!

I purchased a mattress - and the mattress that I received was not the sameThey did a bait and switchI called, complained, and requested a returnI got to the store, and the store clerk only offered me an “exchange.” I explained that I did not want to exchange because I was deceived and lied to by them - yet they insisted that I exchange the mattress or I lose my money A store associate showed me mattresses, and he said there was a similar priced mattress on sale (more than I paid) for the floor model I agree on this mattres, and take it home, and find ou it is FILTHY I just paid for A FILTHY bedI feel so tricked and deceivedI just wanted my money backI did not want to deal anymore with this shady businessI have a mother who is immune suppressedI cannot deal with thisI am going to sue them for fraud if they do not refund meThey CAN refund me because they’re so sketchy in there, they constantly lower pricesI feel like this place is illegal busi

I went in on 3/8/and ordered a queen bed with platform and a twin trundle with mattress They repeatedly screwed up the delivery and fulfillment and refused to respond to my request at the corporate level for resolution I have attachrd screenshots

I purchased a reclining couch on 2/25/ On 9/25/16, I noticed that the stitching was coming undone and a hole was forming on the top cushion I called the store because I purchased the year warranty An employee by the name of Trey advised me that this will fall under the one year warranty because it was a quality issue He advised me that I needed to email Ryan R*** and submit him some pictures showing the issue I did so and also spoke to MrR*** to explain where the issue was He advised me that a claim would be submitted on my behalf and I would receive a new couch I emailed MrR*** again on 11/7/to get an update on my claim and to advise him that the tear had gotten worse He advised that he verified the claim was sent and would follow up with me once he received an update On 12/12/another email was sent because I haven't not received an update in almost a month MrR*** advised that they received a credit and are waiting on my couc

I purchased a warranty on my dining room table Was told it covered breakage scratches rips tears etcPretty much anything Warranty was expensive as was dining room setContacted store and was told to email pictures to corporate officeI did on May 29th and have heard nothing Called store today and now am being told it tskes 4-weeks I am being given the run around and have a broken chair as well as chairs with rips and a table with a white mark on it looks like from heat but only a pizza was put there

On March 20, my husband and I went to American Freight in Montgomery, Alabama to purchase a mattress set We looked at the American Freight website and decided on a mattress set that was listed as $each piece(full size) on saleWhen we arrived we asked to see the set that we had seen onlineWe were shown a yellow piece of foam that we declinedWe were then shown other mattresses When I told the salesman the one we were looking at was the one online, I was informed that this was not the same item, the first foam pad was the sale itemWe purchased the mattress setWhile my husband paid for the items, I excused myself and waited for him to sign off on the piWhen we got home I looked at the itemized receipt and to my surprise...we had purchased the mattress set that was online for $each piece (same item number as the set online) but we were charged $for the mattress and $for the foundation (and were given a "courtesy" adjustment of $25)All total we paid

I received my couch and one of the leg anchors was broken, there is a tear in the favric from where the delivery guys tore it and the main seat spring is brokenI called them right away and it took them two months to get me a new couchWhen they came to deliver it it was the wrong color After that I informed them I was moving soon and instead of delivering to a second story apartment I told them I would be okay if they would want to wait until I moved into a one story houseAfter I moved I called and they said my couch is discontinued and I could have one similar, it was less expensive the the one I have and they never actually sent me the email to look at itWhen I called back again they told me my couch issues were resolved so I asked them why I still have a broken couch They then wanted me all by myself to take pictures of the damage and I expressed to them I couldn’t lift up the couch on my ownThen insisted they couldn’t proceed with out pictures of the broken couch after

On Thursday, March 3, 2016, my husband and I bought $worth of product to be delivered Friday, March 4, On FridayThe couch, love seat, recliner, matteress, and box springs arrived The love seat has a cut in the fabric ama the dose tables and coffee table were not delivered We were told to contact our sales person, Joe, to replace the love seat and get our tables Joe told my husband that everything would be delivered on Saturday, March 5, at no additional delivery charge Joe caked my husband later in the day to say that the delivery would be on Sunday, March No one contacted us to deliver the furniture and we were home all day on Sunday On Monday, March 7, I went to the store and told Joe and his manager that I wanted my tables and the replacement love seat today The manager tried to tell need that I would need to pay an additional delivery charge I immediately told him that I would not since this was not my fault They finally told m

saturday august 5th my husband and I purchased a sectional from american freighton sunday august 6th we notice two holes in the lounge chair sofa and also the recliner was not workingon monday august 7th took pictures and went to american freightI spoke with chris he said I couldn't order unless I had pictures which I did, so right there I text the pictures to his computer/cash register and he put in a order for sofaI ask him about the recliner that was not working he said he would send someone out, no one never came outon august17th I call the corporate office and left a message about my concerns, called back on the 18th left message again on august 18th american freght return my call, spoke with susan, she was very short with me, we had words with one another, she basically said it would take weeks before furniture would come in, she said regarding the recliner she would send some one out on friday around pm NO ONE NEVER SHOWED UP my husband called susan right away

I bought a bed frame eight months agoI didn't open it because I got the mattress
and box spring five months laterWhen I open it the things I needed to put it
together was not thereI went to get them they didn't have any, they said that
they order them for meThey said they would call me and a week but they did not
I called them and they said they would call me right back, they nota month later
I called backI was told I could not get the I the parts I needed because the warrenty
had expiredI can pay for them

I ordered a mattress from American Freight on 5-13-The bill was paid in full at that timeIt was scheduled to be delivered on 5-17-At Three o'clock of that day the delivery had not been made I called and they said that their delivery truck had "flaked out" on themthey promised delivery later that night with an alternate delivery methodTwo hours later they showed up with the wrong size mattress tied to the top of a Toyota, Corolla in the pouring rainAs they angrily backed out of our drive way the queen size mattress folded in halfWe ordered a king size mattress I would like a refund because I am afraid of receiving a damaged mattress due to the improper handling of the previous mattress

To whom it may concern;
I recently purchased one sectional couch for $and a bed for $from American freight in Vestal Ny
I have had so many issues with the furniture that I purchased that I am very upset and asked to return the items
The couch that I spent almost $on has a broken leg and big rip in the bottom of it! The bed was a complete FAIL! Purchased February 19th did not receive until late February 20th
Had a funeral to go to as my Grandfather passed away and I had to fly to FLAfter I came back, my husband and I decided to out the bed and couch togetherFirst thing was the couch and noticing the big rip in the lower bottom then the wobbly broken legThe couch was able to be pushed against the wall to be held upNow the bedWhat a waste of money! My husband opened one of the boxes and saw a smashed in corner on the drawer, so I called American Freight to tell them about the damage, right after I hung up the phone, my husband spotted the frame piece

On 6/20/I purchased a bedroom set from American Freight, *** location, over the phoneThe Manager Mike E*** ensured me that the furniture would be delivered on 6/21/and that the delivery crew would set up the furniture and take the trash awayNot only was the delivery driver Benson C***, rude and disrespectful in my home, but they scratched up my walls and stairwell rails, and put a 2xfoot stain in my carpet from thier dirty boxesThe boxes should not have even been brought into my homeThe sales manager Mike also ensured me that the price of the delivery was going to be $However the delivery driver, Benson, charged me $75, and I had to pay him another $so he would take the trash with himWe live in a HOA community that fines residents for boxes and bulk trashThe manager was rude and cursed on the phone when I called him to explain what his delivery driver had doneNot only did the driver overcharge me, they didn't assemble any furniture, they scratch

We spent a LOT of money with this companyWe purchased living room furniture sets, tables, beds, and chairsWe also purchased the warranties with all of the furniture we boughtWe wound up spending over $hereWhen we picked up the second set of furniture, we were given the wrong couchWhen we finally got the correct couch, it was brokenWe called as soon as we found the issue and reported itThis company told us that the warranty would replace it, and since we reported it within the first days, it would be replaced anywayI have begged them for months to get me my new couchI called today and they told me my claim was deniedToday I was told that I had hours to report the damage and the warranty only covers spills and tears to the fabricI was also told that if I wanted my couch replaced I needed to purchase another oneThis company is ripping people off by lying to them to get them to buy furniture from hereI purchased something that was broken when I

I purchased a mattress on 9-6- it has tears in it I took it back 9-14- was told that I need to send pictures I said the mattress is right here why can't you do something I was told the would send in my complaint her would call when he heard back I feel if this product has torn up after days he should replace right away not have me wait

I was in the American Freight store in Knoxville, TN yesterday I feel like the business is ran a little shady though First of all, we waited over an hour to have the couch and loveseat I purchased to be brought from the storeroom, in the same bldg The guy bringing it to us, kept banging it into the wall and the plastic was barely covering itI had just spent $1200, you would think they would take care of thingsI looked over what I could see and it looked ok when we got it to the truck I was NEVER asked to inspect or sign anything about the condition of itI guess all sales are final, so you don't require your staff to take care of things
Then, when we got home and brought it into the house, we went to put the legs on the couch and one would not go in, as the metal bracket in the loveseat seemed too small for the leg I called the store and the person on the phone was Very rudehe laughed and told me the holes were hard to find I informed him that if he would listen t

On 3/7/I received delivery of several items of furniture that I had purchased The condition of several pieces was unsatisfactoryScrews were falling out if the recliner, both recliners on the couch are not level with the rest of the couch and the recliners will not recline properlyI refused delivery and called the store manager to complainHe offered to replace the items and re-deliver on 3/8/I agreed to thisOn 3/8/delve occurred again with the items in the same conditionI tried to refuse delivery but, ultimately I had to acceptI called the corporate office and spoke with the General Manager to refuse the deliveryThe GM transfered me to the accounting department who hung up on me twice! I called one more time and spoke with the GM againHe indicted he would try to resolve my issueHowever, I have not received any communication at allI really want this furniture out if my home and my money returned