American Freight Furniture and Mattress

It is unacceptable for me to drive over an hour to make an exchange of furniture. There is a location closer to my home that I would l prefer to go to because the store managers was very rude and confrontational while I
trying to gain an understanding of my sale. I do not feel comfortable nor safe while interacting with the staff at the Page Avenue location. There is one located at Veterans Memorial Parkway, StPeters, MO. This is my preferred location. In addition, there is a supplemental "cost" that they are asking me to pay. This is an issue that the sales rep Stephen L*** assured me would be taken care of when I made my purchase. I would like for the business to either come out and deliver the new chairs or allow me to go to a different location to resolve this matter

When you walk into American Freight there is a big sign that says "same day delivery", there's signs all over that says thatThe bedroom furniture I have I only brought it because the salesmen claimed he went to go check and see if they had it in the backHe comes back and tells me he has the whole set and once we paid they would load it up and deliver it to my houseWhen pay then another salesman says that two pieces weren't in the store and they had to go to NashvilleSo we called everyday for over a week asking about the furnitureSome days they didn't answer then some days they told us they had the pieces they were going to be delivered but they never came or called to let us know! My experience was horrible and I will not be shopping there againWe relieved out pieces July 30,around 9:40pm after a week of being lied about where the furniture was and when we would get it! They should not advertise same day delivery and we have to wait weeks to get it! I'm still missing

This customer will be receiving a $refund to cover the difference between the $and the $the customer is happy with that solution

They took my money and never delivered the things I ordered!

Me and my husband walked into American Freight looking for a dining room set an associate name Wesley came up to us asking if we needed any help and we asked if our first choice of a dining room was availableHe said he would go check and let us know when he returned he came back and said that they didn't have that model available so we picked out another model and he stated again that he would go and check if there was any more models availableHe came back and said that yes there was one more available so we went ahead and said we would purchase that modelHe seemed super nice and kept saying how he was going to look out for us and give us a discount and also said that he was giving us a year replacement planAnd gave us a delivery date and what seemed was a great purchase turned out to be a huge scamWhen we got our delivery the table and chair were all scratched and one of the legs of the chairs was pretty much about to break and they delivered chairs of our chair setSo I went ahead and called American Freight and spoke to who said was the manager and he stated that there was nothing he could do that we bought the floor model and the floor models are sold as isMind you why would I buy an incomplete dining set it just makes no senseAnd we were never told we were buying a floor model because if that was the case I would of never of spent that much money for a floor modelI know for a fact that it wasn't a floor model because the sale associate Wesley said that he himself would be building the chairs so he was going to make sure they were built rightSo tell me if that was the case then why did I receive the floor modelNow to go on about the chairs, the manager stated that the floor model came with chairs but our receipt it clearly says chairs and I have picture proof that the floor model included chairsThis company is a complete rip off and the associate Wesley is a scam artist please whatever you do dont buy from this company unless your looking for lies and a big head acheI am contacting the corporate office as well as the Revdex.com so they are aware of this store that scams people for their money with their lies and tricksIf I could give them no stars I would because this place does not deserve any ratings

My husband and I purchased a home in May, closing wasn't until August due to paperwork issues so we went hunting for new furniture as the home we had been renting was found with Black Mold (they cleaned it up right away but why risk it?) We Found American Freight Furniture by accident and thought why not check them out? We ordered living room sets, coffee and end tables and a night stand We elected to use the layaway option since we would not need the furniture delivered until August anyway We were told upfront it could take up to days from pay off to get our furniture so I made sure we paid the order in full before we needed it Our original Sales person was great zero complaints with him We get our updated closing date on our house and I call to arrange delivery..still good Delivery day comes no furniture I call and they tell me I am on the list and they will call as soon as the furniture is loaded on the truck Business is closed still no delivery and no phone call I call again the following day and was told there was an oops in the system and my delivery day was accidentally set for the following day so it will 100% be delivered that day Delivery was not until almost 5pm, "delivery company" was a guy in a pick up truck with a *** trailer He brought in the living room furniture no problem, delivered the night stand as well Box the coffee and end tables in were damaged so my husband made him open them and sure enough one of the tables was broken so we refused it, 2nd set for our basement would not fit through the one door the delivery person wanted to use, instead of trying the other entrance which I am 100% sure it would have fit through he took it back to the store I called the store the next day to arrange for the broken tables to be replaced (which they did, took almost a month but I got them) and to select a different furniture set for the downstairs since the sectional we ordered "wouldn't fit" I did not want a different set wanted the original set and brought a measuring tape, however they the replacement set they offered my husband really liked so I let it go and we accepted it We did NOT want delivery since I refuse to pay another $to have furniture delivered when if he had done it correct the first time he would not have had to take back to the store Took approx weeks for replacement set to come into the store, took me a while to get a truck to pick it up, it is right where we wanted it and fine so far This was August 6,the original living room furniture was delivered Today is 1/3/and it is falling apart already Cushions have gone completely flat and I am pretty sure if not both frames have literally snapped I sent pictures as requested and have more to send My issue is I do not want a replacement set of the same furniture as the same issue will continue to happen I am even ok with not being able to get a refund, I would simply like the option to choose another set and get it delivered to me at no charge Seems very difficult to work with this company I had intended to purchase several other pieces from them in the future but have opted to go a different route based on my current experience

I purchased furniture on the 8th of March and I was told that my things would be delivered in two weeks from that date which would have been the 22nd of MarchI called the business to see what the delay was and they told me that the furniture I chose wasn't on stock and they do t know when they will have it! I asked to receive my money back and they told me no I can't and that I would be able to choose something else instead of the furniture I purchasedThere is nothing that I would like and I would like to get my money back!

I went to this business on Thursday 4/26/and put $1,down on a bedroom set to place it on layawayI continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for daysThis policy is not stated on my receipt nor in store

Purchased items on 2/20/Told by salesperson items were in stock and could be delivered next day 2/21/Received call o/a 8:PM 2/20/advising store did not have a truck or driver for 2/21/deliveryReceived another call 2/21/stating still no truck or drive for 2/22/deliveryReceived 2nd call 2/22/stating items would be delivered on 2/23/before 11:AMThree men showed morning of 2/23/with partial itemsDid not have master bedroom dresser and mirrorScrews to attach headboard to bed frame were left at storeDid not attach handles to drawersDid not have screws to attach headboard to bed frame for guest bedroom were left a storeDelivery person damaged headboard by drilling six holes in headboardDid not attach handles to drawersDid not have table tops for living room coffee and two end tablesDid not have coffee and two end tables for family room furnitureThere was a small chip on Timber Creek headboardCalled the store and spoke with sales per

Took the money and ranNo goods or services receivedI paid in full and they immediately withdrew fundsI asked for a refund ONE DAY LATER, but havent received anything except scripted responses from the branch office ("it should be in the mail" and my favorite deferred "call corporate in Ohio"Nothing but telephone run around from "corporate" after multiple messages left with order #, transaction, etcA MONTH without any resolution and unfortunately I just now see all the other customers having to involve court or the Revdex.com

Worst customer service everI bought a mattress from American Freight on January 7, I was to have it delivered later that dayWhen the delivery drivers delivered the mattress it was the incorrect oneI called back into the store immediately only to be told the drivers must have grabbed the wrong mattress from the warehouse, and they would call me right back once they spoke with the driversI waited hours for a call back, and did not receive oneI had to call back as the store was closing soon, and I( had not received a callI called back and the gentleman seem annoyed I called back and told me I needed to be patientHe then proceeded to tell me that he in fact was wrong, and they didn't even have the mattress I purchased in store and would have to get one from a neighboring storeHe said it would be here in the next few days and they would call when it was being deliveredI wasn't happy at this point, but little did I know this was only the beginningI waited an entire week from the purchase date to call again to see what was going on with the mattress I still had not receivedI was told that they hadn't heard back from the neighboring store, and should hear back in a few daysAgain I wait a week, and get the same response of "Please be patient we are trying to figure something out." A month later I called in again, and finally she said they were getting the correct mattress in, and it would be delivered the following dayFast forward three days to today where I had to call in again because they still hadn't delivered my mattressFinally they said it was on the truck and was getting delivered todayThe movers got here took the old mattress out and delivered the "correct one"It was not the correct mattressOnce again they delivered the incorrect mattress! I could not believe it! I called in and had to read ever single tag on the mattress just to prove I got the incorrect mattress againI was then told to just send pictures of the tags to their email to prove it was the incorrect mattressI am so fed up with their customer service at this pointI have been paying for a mattress for a month now that I do not haveThey also never once reached out to meThe only contact that has been had was forced by myselfI will never purchase anything from this company again

Sofa was delivered damaged twiceThe second time they delivered the sofa it was damaged alsoThey wanted me to keep the damaged sofa and if I kept the damaged sofa the company told me that would reimburse me a hundred dollars in a checkThis would be payable in two weeksI called the company numerous times and they keep telling me the check isn't available yet.I had to wait weeks for the second replacement sofa to come in only to have that sofa damaged also..Everytime I call or go to the store they keep telling me the manager is unavailable

I purchased a bedroom set and have not received the drawer yetI keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do

On Tuesday January 3, 2017, I bought a sofa for $and lamps for $eachThe total was $The sofa was on clearance because it had a little defect on the front of the sofa, where the left inside arm and the inside back joined togetherThe manager Richard W*** that was the only damage, and he even offered us another addition for the sofa with the same $discountHe offered us that they will send it right that day if we bought it right thenRichard said we will pay directly to the delivery people a total of $dollars, and they will deliver the sofa that same day before 10:pmThey gave us the two lamps right there in the store
When we arrived home and opened the lamps, one was brokenThe delivery people arrived at 10:pm and they involuntarily broke something on the back of the sofa while going up the stairsThey themselves decided to take it back because they considered it unprofessional to leave a sofa in that condition, you can see (on one of the

Put furniture in the layaway and paid the furniture off, I was guaranteed that the furniture would be in by September 21, 2016, as of October 3, furniture not in, I have called several times and the only excuse they can give me is I'm sorry the furniture is not in the warehouse we and we can offer you $toward another set on the floor, I don't want another set off the floor that someone has sat on, and this is nothing but a gimmick, I see another set that is over the amount of the furniture I have paid for and then the extra $offered, then I would still have to pay more money, and plus delivery charge, I recommend that NO ONE shop at this store ever again

I bought a couch and had the ability to take it home that dayI bought a warranty plan that included a protective spray on the couch and the manager suggested we wait a day and pick it up the next day so it would be dryWe do not have the means to transport a couch so we made plans for a friend to help usWe showed up to pick up the couch and after waiting an hour the manager said their system showed they had six couches but didn’t have any in the back and must have sold the couch earlier in the dayHe said they didn’t have any of the couches I boughtHe found another couch at a different location further away but he would not ship it to me for a discounted rateI tried calling the regional manager and have not been contacted backI did not receive a call from them during the day saying they didn’t have any couches in stockI asked why I didn’t receive a message during the day that they sold my couch and he said “because he just found out they didn’t have anymore.” I want the

I just bought a couch from American Freight months agoThe sales man told us that the couch we picked was puncture resistant, and that we could purchase a protection plan that covers and stains, holes and tears caused by animal or human bodily fluids and even cat scratches, etcWell, its only been months and the fabric on the cushions are splitting in multiple areas!!! I called the protection plan company and tried to file a claim since our salesperson assured us that it would cover this sort of thingMy claim was denied immediately!!! The plan only covers holes/tears if it was an "accident" and since I "did not know how the tears got there, it is not an accident"!!! I don't know who I am more upset with, our salesperson that sold us an $couch with a protection plan that we were told would cover everything, or the protection plan people who cover virtually nothing!!! I am so frustrated that I just spent almost $on a couch that is falling apart after only months!!

I went into the Augusta,Ga location and placed a living room set on layawayI advise the representative I was moving and that I would need to have the items delivered to me once paid offI paid every two weeks on the itemsOn February I decided to go ahead and pay off the item and schedule for deliveryWhen I spoke to a representative they advise me they no longer have the item and that I can get a refund or get something insteadThey also advise that I can have the credits transfer to the closet store which would be in Columbia,SC because they are not setup to deliver and they no longer have the item I spoke with a woman who stated she was the manager at the Augusta, GA location who advise that the credit will be transferred and it will take 2-business daysI waited two weeks and the credit was never sent at the time I went ahead and purchased worth of items and purchase another living room set from another company with cash and still never received the credit trans

In May I went in to the business and purchased almost $worth of furnitureI am a very large woman so I made them check weight ratings on everything that I would be sitting onEverything was supposed to have a weight rating of lbsI purchased a couch, kitchen dining room suite and some other minor piecesThe kitchen table and chairs could not be sit in because they wobbledThey delivered another set the following week and that's when I showed them that the couch was broken, within a week of purchasing it Within a week of getting the second kitchen set one of the chairs collapsed with me in it! I was stuck on the ground for two hours before someone came to help Within another week a second, of four, chairs collapsed under my lb husband, cutting his legI called weekly trying to get everything repaired and it wasn't until September when someone came to look at the couchHe said it would have to be replaced but warranty would cover it and said that my new couch

We purchased bedroom furniture and mattress/boxspring in By we noticed the mattress had a lump we called furniture store who stated it was still under warranty so they would call me back, never didI continuously called, I sent pictures via email, in was told to resubmit pictures to another person because that manager was not there so forwarded to a D B***, I have been the one calling 4-times a month and all I would be told is they had to call there main office
The mattress is worse We chose this mattress because we thought it would be good for my husband who has a back injury from the military
It is bad customer service not to at least return call and giving the person a status of the request I believe they are not contacting me waiting for the warranty date to run out