American Freight Furniture and Mattress

American Freight went to the customers house to fix what we could. Customers twin bed is good to go only needed to be tighten better, we will be swapping her out with a brand new bunk bed as soon as we get the new bunk beds in. Customer was happy with this resolution

Purchased an $Simmons mattress in 8/Why is it already having a butt indentation in February? I talked to the mgr by the name of Zack in 3/and he told me to send him picsI did thatSo when I call back in 4/they give me the round about and tell me that John is the mgr now and why can't management give me an email that Simmons denied the credit? The mattress shouldn't be dipping already when it's just person sleeping in the bedI just want a decent mattress

Purchased bedroom suite and paid cashFurniture delivered was damagedFurniture has been picked up/replaced times and is still broken and unusableRequesting refund for damaged supplies and wanted damaged items picked upManager is refusing to refund moneyTried to contact regional manager and corporate office with no success

I purchased furniture on the 8th of March and I was told that my things would be delivered in two weeks from that date which would have been the 22nd of MarchI called the business to see what the delay was and they told me that the furniture I chose wasn't on stock and they do t know when they will have it! I asked to receive my money back and they told me no I can't and that I would be able to choose something else instead of the furniture I purchasedThere is nothing that I would like and I would like to get my money back!

In May I went in to the business and purchased almost $worth of furnitureI am a very large woman so I made them check weight ratings on everything that I would be sitting onEverything was supposed to have a weight rating of lbsI purchased a couch, kitchen dining room suite and some other minor piecesThe kitchen table and chairs could not be sit in because they wobbledThey delivered another set the following week and that's when I showed them that the couch was broken, within a week of purchasing it Within a week of getting the second kitchen set one of the chairs collapsed with me in it! I was stuck on the ground for two hours before someone came to help Within another week a second, of four, chairs collapsed under my lb husband, cutting his legI called weekly trying to get everything repaired and it wasn't until September when someone came to look at the couchHe said it would have to be replaced but warranty would cover it and said that my new couch

I paid off my recliner and went to store to pick it up and they didn't have it in stockThey told me I had to wait to wks, they attach a paper to your lay-away, after you give them your money and you are locked in they have no description of there lay away policy any where so you can see what they do, they take your money and then staple the policy to your receiptI am calling the Attorney Genoffice to report this

American Freight needs more information please:
What store purchased at
Sale Order Number
Name on the receipt
PICTURE ATTACHMENTS WAS NOT SENT WITH COMPLAINT, PLEASE RESUBMITT

I have never been so frustrated with a a company in my lifeI ordered furniture on July which included a bed set, sectional, chest and night stand to be delivered on my move in day July I was told by the sales manager there was a chance the chest and night stand would not be in which I did agree toWhen it was delivered I was notified I was receiving the floor model which was never discussed with me and I was told from corporate that they never sell floor modelsI called immediately letting them know the issue at hand and they let me know if would have to hold onto it and they would have to get it ordered which could take a few weeksLater that night I also found a hole in the sectionalI called the following Monday to let them know I would need a new sectional as well which they told me it would take a few weeks but they would call me back asap once they had a better estimated timeI never got a callThey finally delivered a second set of the bed set and sectional as well as the first round of dressers on August 2...every single piece damagedI called the store as soon as they opened aND later that day contacted corporate where I was talked over numerous times and in the end was hung up onI got my third set of bedroom furniture and second set of dressers that were individually inspected by the workers and delivered on Aug and when it was delivered I still found holes and scratches on everythingThey refuse to give me a refundI am now being offered to take time out of my schedule to go pick out new furniture which I will pay any different or if less receive a store creditI have voiced numerous times I work a very demanding job and get very little free time other than for a quick email or callI have been dealing with this for over a month and continue to be delivered damaged furnitureYes I have been rude and short with them which I would think is expected from someone dealing with this situationI moved to this town for a new manager position and am unable to fully unpackI partially blame myself for not having enough time with my schedule to read reviewsIt also makes me sick as a Manger seeing them continue to make me jump through hoops when I have expressed numerous times that I understand sales are final but I did not pay full price for damaged furnitureI have even been told by a worker he agrees and feels it would be best if I get my money back and be done with itI am so unhappy with this company if it wasn't $I would just walk away all together and throw everything awayPlease save yourself the time and stress and avoid this company any way possible

When I originally purchased my furniture I also purchased the warranty because I was told that if I get it I can replace my cushions and pillows at any time within a five year period that have been smashed or just worn down from everyday wear and tearI purchased the furniture and warranty on March October of I called to order some new cushions because I wanted to have them before the holidaysI spoke with a guy who said that he put the order in and the cushions and pillows should be in in six weeksSix weeks go by and no callI called them back after the six weeks to find out about my order and was told that the guy I spoke to never put the order in and that I had to do the process all over againThis happen two more timesI was told one of the times that it happened because they switched managers but that should not have affected and order in my opinionIt is now May 10, and I still haven't heard anything about my last order which was made two months ago in

I purchased a kitchen table set from American Freight, in November of At that time I also purchased a extended warranty in were I was told that ANY damage that occurs to my table or the chairs would be coveredWith that in mind I called to place a claim because one of my chair legs completly broke offAt that time I was told that my warranty would not cover the damage and the store manager at the Waukesha, WI location began speaking very negative and unwilling to help resolve the issueI then contacted corporate which they declined to return my callSo this is my last hope I can't have a table with only chairsFurthermore I was constantly having to tighten the screws under the table and chairs which was surprising to me because I never have to do this with any other product I purchased

I first contacted American Freight yesterday (March 16th, 2017)afternoon and some with Wesley on the phone in regards to me seeking mattress encasements for my king size bed and boxspringI specifically requested an encasement with full coverage of matress and box springs to which he responded that they indeed had them in stock and quoted the price for the king size as and two twin size (I only received king size, queen size (which I didn't ask for) and twin size mattress covers that did NOT ENCASE MY MATTRESS )eachI went to the store to purchase the items as I requested in good faith that they were the specific products I asked forUpon returning home I realized they weren't what I had asked for at all they were merely covers which were not what I had asked forI attempted to get a refund today March 17, to which I was made to wait to even speak to the manager Eric for minutes just for him to tell me all sales are final and the best he could do is give

I was looking for beds for my children and I found a couple beds that I thought will suit them perfectlyThe gentleman explained the layaway policy to me and I was okay with thatHe also explained the layaway cancellation policy toHe stated I can cancel within days of the deposit but will take to weeks to get the refund backSo I went back to the store day later and wanted to cancel cause I found a better deal somewhere elseIt's been weeks now and every time I call I get the same results; "We email her and now I'm just waiting on corporate to mail the check we'll call you when it comes in." If you think you would change your mind about a purchase/layaway I wouldn't recommend them because it will be a long delay to get your refund back

I was delivered defective products March 31, evening The movers delivered a loveseat and couch, the delivery company guy walked around with me to check for defects and we both saw defects on both of the items delivered The door opening was large enough for the product to come threw I was told to call the store in the morning I call the company this Saturday morning and asked to speak to a store manager I was never rude but the store manager was very unprofessional Her name is Tolisa, she hung up on me as if I did something to her I continued to keep my composure due to the fact I wanted to have this issue resolve with no problems I was told to send pictures to store97.americanfreight.us I am at work and couldn't send it immediately I sent it to her withinmins of getting of the phone with her I called back to make sure she receive it and she was so rude, she stated to me "It took you that long to send it to me" If anyone should be rude it should me Her

I purchased a mattress and box springs along with a king size bed frame on 2/19/16, I was told because I was paying with a check they would need two weeks before they could deliver but that they would use that two weeks to get the merchandise in stock In March 1, they were supposed to deliver the merchandise I called around am to see what time because I needed to get my car fixed, Mike said someone would call when they were on their way I called two more times about hours apart and was told the same thing I called at 6:and was told again, by Mike that the delivery crew was there loading up again and that someone should be calling back any minute He told me they closed at At 8:after I put my kids to bed I called back to discover they closed at The next morning they didn't open until 10, I called at 10:01, talked to Mike again and was told we would be the first delivery About 12, Rodney calls I was thinking they were about to bring our bed Only to find ou

I ENTERED A LAYAWAY PLAN WITH THIS STORE 2/25/FOR A SECTIONAL SOFA AND A BEDROOM SET WITH END TABLES AND A XTRA BLACK CHESTI PUT A DEPOSIT ON THIS FURNITURE.I HAVE TALKED TO THIS STORE SEVERAL TIMES, NOT AT ANYTIME DID THEY INFORM ME THAT THE SECTIONAL WAS NO LONGER AVAILABLEI SAT ON THIS SOFA AND CHOSE ITTHEY SOLD THIS SECTIONAL SOFA TO SOMEONE ELSEWHEN WE RETURNED TO THE STORE TO MAKE A PAYMENT THEY SAID THE SOFA WAS NO LONGER AVAILABLETHIS IS A SHABBY BUSINESS PRACTICEI ASK FOR MY MONEY BACK AND THE STORE MANAGER SAID THIS WAS NOT POSSIBLE AND I COULD PICK ANOTHER SOFA
I HAVE BOTH RECEIPTS

I bought items one was missing upon deliveryIt been about months they still have not resolved that issueI contacted them numberous times still have not resolvedEven the manager lied to me several times still waiting

!!!!ALERT!!!DON'T GO HERE TOTAL SCAMWent in April looking for a Sectional sofa for $and after talikng to the sales person opted to finance it thru their financing company"they said after the days free intrest it will only be a 24% intrest for the remainder)its a total SCAM!!!!!!!! we paid $with in the days of free intrest, till now we have paid $Called their after their financing company andnow charging us $on top of the $that we already paidtheir financing is a CONTRACT TO RENTAL TO LEASE!!!

We apologize the manufacturer has it on back order!! Mr*** will be refundedHe has been called....told us he would be in--in a couple days to get refunded back on his card

I had order a living room sofa set back in October of 2017, the first set of sofa the arms fell of and it took them while over two months to even respond to me and let me know if they were going to replace the set, then I get an email letting me know they would replace the set with a new set when next shipping came in, I agreed to thatI get home the set is not anything like the one I ordered and I reached out to Javier (store Manager) who states this is set that is up grade from what I had but again I let him know I nothing like I bought, and that the recliner chair does not match now, he then stated we will exchange that as well he could not give me the same set I had, so with no other choice I agreed, I also asked if recliner would be over sixed as I paid more for an over sized chair he stated yesI again I go to work have my inlaw sit to receive the order and I get home it is nothing like the over sized chair at allI sit in the chair two time and it also breaks and now can not

On Sept 22, I bought the LSF Corner Sofa Cover Flannel Seal, RSF Cuddler Cover Flannel Seal and Armless Loveseat Cover Flannel SealThis Sectional couch comes with a year warranty from their companyThe couch completely broke (the wood framing inside of it completely collapsed)We called their company and they stated that we needed to submit a claim thru the retailerNote that this happened less than month from the purchase dateThe retailer claims that the warranty claim was submitted to them at the time that I sent it to them (which was on 11/12/Still to this date, the retailer states that the company has not responded