American Freight Furniture and Mattress

Called before I visited store was informed by Steve that company does same day deliveryWent to store on 03/03/Purchased a dining room table, coffee table, end tables, and a sofa and love seat that cost about $1,Was informed that they will deliver items on that day but they did not give us an exact time per their protocolThe items ended up never being delivered on Saturday 03/03/My husband *** *** called and Steve offered a $store credit because he forgot to put us on the delivery listThe next day on 03/04, we used the credit and purchased a piece King bedroom set for $The items ended up being delivered at 9:30PM that nightI am currently months pregnant but I helped my husband put the bed together and upon building the bed we realized they had delivered a queen bed frameWe had to take the bed apart and sleep on the floor for the nightThe next morning my husband called Steve again and he informed us it was a mistake and he was going t

American Freight went to the customers house to fix what we could. Customers twin bed is good to go only needed to be tighten better, we will be swapping her out with a brand new bunk bed as soon as we get the new bunk beds in. Customer was happy with this resolution

Please have customer call the store to relay his option.......*** *** ***. Please refer to our last response. There will be no refund.....a replacement, reselect or store creditCUSTOMER MUST CALL THE STORE TO SCHEDULE A DELIVERY....SEE LAST RESPONSE.....IF THE CUSTOMER DOES NOT WANT IT DELIVERY THEN THIS CUSTOMER MUST PICK IT UP.CUSTOMER MUST CALL THE STORE TO SHEDULE THIS DELIVERY!!

on 11/02/i purchased a bedroom set and the hardware to the bedroom set was not available so I went to the store and they made an order of the
hardware..it was hardware handles so in days I got the hardware in the mail but it was handles instead of so I went to the store and they said they would order more and I noticed they did not get on the computer to order more like the first time I was there
until this day my bedroom set is missing handles and im not getting any response from them or the handles
please help get these handles

Below is the track record of events we've had with this customer over the years We haven't recently had any communication about a mattress issue Just the issue with the foundations in which her warranty was denied due to abuse in which she admits to standing on bare foundations and
putting her foot through them If the customer would like to send pictures to us for her issues with the mattressWe will gladly go through the process of filing a warranty claim for the mattress itself3/20/--Boxes squeaking, offered to replace if she could return them to usCustomer inquired about getting heavier boxes--Let her know we could replace them with Simmons box springs at @$ea, minus the $store credit from the ones she was returning--Customer never returned foundations6/5/--Customer called in to file warranty claim on mattressAdvised to send pics to management via email9/21/--Customer called in to Belinda stating she hand sent pictures previously and had yet to hear back10/5/Spoke with Dan, Tyrell, and Zach to see if they had any record of receiving pictures of her mattressNo pictures foundAttempted to contact customer to have them re sent, was unable to reach customer10/27/Dan received pictures of the Foundations from the customer and submitted themWarranty claim was denied by *** due to showing signs of abuseCustomer confirmed she had stood on them and put a hole in them As of now we have yet to ever receive photos of the customers mattress and have been unable to reach the customer by phone, even after receiving a new phone number on 10/28/If she can send us the required photos of her mattress we will gladly process her warranty claim as quickly as possible!

We apologize the manufacturer has it on back order!! Mr*** will be refundedHe has been called....told us he would be in--in a couple days to get refunded back on his card

I ENTERED A LAYAWAY PLAN WITH THIS STORE 2/25/FOR A SECTIONAL SOFA AND A BEDROOM SET WITH END TABLES AND A XTRA BLACK CHESTI PUT A DEPOSIT ON THIS FURNITURE.I HAVE TALKED TO THIS STORE SEVERAL TIMES, NOT AT ANYTIME DID THEY INFORM ME THAT THE SECTIONAL WAS NO LONGER AVAILABLEI SAT ON THIS SOFA AND CHOSE ITTHEY SOLD THIS SECTIONAL SOFA TO SOMEONE ELSEWHEN WE RETURNED TO THE STORE TO MAKE A PAYMENT THEY SAID THE SOFA WAS NO LONGER AVAILABLETHIS IS A SHABBY BUSINESS PRACTICEI ASK FOR MY MONEY BACK AND THE STORE MANAGER SAID THIS WAS NOT POSSIBLE AND I COULD PICK ANOTHER SOFA
I HAVE BOTH RECEIPTS

BUYER BEWARE! If you purchase here, make sure ADAM IS NOT YOUR SALES PERSON! Request ANYONE else! Not only was he on his phone the entire time while I spent $1,with him, he was so rude ANDHe straight up LIED to me about the frame and headboard included in the price I paid for the bed (mattress and box spring) he straight up LIED to my face and my mom as well since she was with meALSO, I called yesterday to mention it to the manager, Leroy (I never complainI am a very calm person and understand things happen everywhere but this was completely unacceptable) and Leroy never called me backI will be making a corporate complaint as well as the Revdex.com and possibly furtherHe was absolutely terribleDO NOT BUY FROM HERE !
Also not to mention the tables I got were such low quality that they didn't even align when putting them together! Not low priceslow quality!

I was delivered defective products March 31, evening The movers delivered a loveseat and couch, the delivery company guy walked around with me to check for defects and we both saw defects on both of the items delivered The door opening was large enough for the product to come threw I was told to call the store in the morning I call the company this Saturday morning and asked to speak to a store manager I was never rude but the store manager was very unprofessional Her name is Tolisa, she hung up on me as if I did something to her I continued to keep my composure due to the fact I wanted to have this issue resolve with no problems I was told to send pictures to store97.americanfreight.us I am at work and couldn't send it immediately I sent it to her withinmins of getting of the phone with her I called back to make sure she receive it and she was so rude, she stated to me "It took you that long to send it to me" If anyone should be rude it should me Her

I bought a bed from them for my vacation home on the third time sleeping on it with be and my husband it fell in on us while we was sleeping in the middle of the night the supports broke holding the mattress up ( we are not heavy people ) , I took pictures and showed them what happen they said that the bed had been discontinued so they would fix it with the parts they had because they had a lot of them they send they third party person out who took the bed a part and the left saying he'd be back never Heard from them so finally call they said the guy said we jumped up and down on the bed why would adults jump up and down on a $bed now they say there's nothing they will do and keep giving us the run around this is clearly a low quilality bed or was put together wrong by them we had to pay $only in cash for them to put it together , this is dangerous and we could of been seriously hurt I'm in my 50's and have never had something like this happen

I first contacted American Freight yesterday (March 16th, 2017)afternoon and some with Wesley on the phone in regards to me seeking mattress encasements for my king size bed and boxspringI specifically requested an encasement with full coverage of matress and box springs to which he responded that they indeed had them in stock and quoted the price for the king size as and two twin size (I only received king size, queen size (which I didn't ask for) and twin size mattress covers that did NOT ENCASE MY MATTRESS )eachI went to the store to purchase the items as I requested in good faith that they were the specific products I asked forUpon returning home I realized they weren't what I had asked for at all they were merely covers which were not what I had asked forI attempted to get a refund today March 17, to which I was made to wait to even speak to the manager Eric for minutes just for him to tell me all sales are final and the best he could do is give

I have a mattress of poor quality I purchased from American Freight The mattress has developed a severe dip in the middle which I believe to be covered under the American Freight warrant When I called to resolve the issue they instructed I take pictures to show the wear I sent pictures but got no response for weeks I called to inquire American Freight requested more pictures I sent those pictures in on Oct and confirmed they were received I have since called and emailed multiple times but no one will respond to my claim (deny or accept)

!!!!ALERT!!!DON'T GO HERE TOTAL SCAMWent in April looking for a Sectional sofa for $and after talikng to the sales person opted to finance it thru their financing company"they said after the days free intrest it will only be a 24% intrest for the remainder)its a total SCAM!!!!!!!! we paid $with in the days of free intrest, till now we have paid $Called their after their financing company andnow charging us $on top of the $that we already paidtheir financing is a CONTRACT TO RENTAL TO LEASE!!!

I am very disappointed with my last purchase with American freightI purchased a set of Simmons furniture on 11/20/from the Fort Shawnee DrIn Lima, Ohio locationWhen we put furniture in our home the cushioning in couch and love seat was not evenly distributed, so we figured that it was because of how it was stored in there warehouse on it's sideBut when you sat on both couch and loveseat you could feel the wood, and was not comfortable at allSo my husband and I decided to give it a couple months to see if the cushioning would eventually spread out, but never didSo I called American freight in February and was advised by the manager Dave to email pictures and he would get back to me to fix issue, but every time I would call he was either busy and would not get back to meSo we called Simmons furniture to inquire warranty information and they told me that there furniture was warrantied for a yearRebecca the corporate manager for Simmons furniture advised me to contact American freight to resolve my issueSo I continued calling Dave for over a month, and he said he hadn't heard back from corporate but to call him back if I hadn't heard from him in a dayBut doesn't take my callSo I called and talked with Rick and he said he would take care and that corporate had been calling me but I have caller Id and voice mail and had absolutely no call or messages from either American freight or corporateSo I called Kanya from corporate left messages with pictures and she has not respondedSo I am now stuck with junk furniture that is uncomfortable and can feel the wood, that I paid over a thousand for But and looking to seek some legal advice to see if there is anything else I can doAmerican freight along with there corporate manager is very unprofessional, and am a very unhappy customerI am just trying to make sure other people don't have this same issue when purchasing furniture from American freight

My experience with this store was the worseAs I write this review two months after my purchase I am still a few items short of my order that I paid for in Febuary and this is now April on top of waiting on them to come get the items that were delivered damagedThis has been the most stressful experience for me and they have refused time and time again to refund me my money after two months of waiting and waiting and excuse after excuse as to why I don't have my things I purchasedI wish I had all day to note the day by day stories they gave but I don't I just want "You All" to be aware of the set up with this company they told me my things would be delivered in three days from the purchase day now two months down the line I have whole br set half of br set with broken chest and bed frame and missing mirror and night stand and whole br set that has yet to comeplease save yourself the agany and "DO PURCHASE FROM AMERICAN FREIGHT FURNITURE STORE"!!!!!

Bought Mattress 11/19/2009, was told it has a year warrantyEmailed corporate, they said yes it has a warranty, gave me a sales order number and told me to call the store I purchased it from and file a warranty claimI called and the manager said "you got the PPC Excelsior, we don't deal with that manufacturer anymore, you will have to contact them" I said how do I do thatHe replied "Google it and start from there." I went and double checked my bed and it says "Stewart and Hamilton Excelsior" so I called back and said "the bed is Stewart and Hamilton Excelsior which is what you still sell today according to your website." He said "yea it's different, you gotta get ahold of PPC"I can't get ahold of PPC and shouldn't have toIt should be up to the retailer that sold it to me under the claim that it was a year warranty that they would handle

I was in the American Freight store in Knoxville, TN yesterday I feel like the business is ran a little shady though First of all, we waited over an hour to have the couch and loveseat I purchased to be brought from the storeroom, in the same bldg The guy bringing it to us, kept banging it into the wall and the plastic was barely covering itI had just spent $1200, you would think they would take care of thingsI looked over what I could see and it looked ok when we got it to the truck I was NEVER asked to inspect or sign anything about the condition of itI guess all sales are final, so you don't require your staff to take care of things
Then, when we got home and brought it into the house, we went to put the legs on the couch and one would not go in, as the metal bracket in the loveseat seemed too small for the leg I called the store and the person on the phone was Very rudehe laughed and told me the holes were hard to find I informed him that if he would listen t

I went on to American Freight's website to look for a mattress for my sonWhen I looked I saw a mattress for $It stated you had to buy them in sets (Mattress & Boxspring)I called stores till I found that the Northfield Oh store had in stockAfter work I drove up there with my children only to see a mattress that was NOT what was pictured onlineThe pictures of this mattress online looked just like a mattress in thickness but when I got to the store, it was about inches thick at mostIt was like one of those mattresses you roll up and take campingI then asked to see the one they advertised online for $each which was also pictured as a looking mattressWhen they showed me that one, it was the same inch thick roll up mattressI live in Mentor and drove minutes to this store to purchase this mattress set only to find out that it's not what they had picturedIt's the old Bait & SwitchI had already drove all the way there and I needed to b

I was looking for beds for my children and I found a couple beds that I thought will suit them perfectlyThe gentleman explained the layaway policy to me and I was okay with thatHe also explained the layaway cancellation policy toHe stated I can cancel within days of the deposit but will take to weeks to get the refund backSo I went back to the store day later and wanted to cancel cause I found a better deal somewhere elseIt's been weeks now and every time I call I get the same results; "We email her and now I'm just waiting on corporate to mail the check we'll call you when it comes in." If you think you would change your mind about a purchase/layaway I wouldn't recommend them because it will be a long delay to get your refund back

When I originally purchased my furniture I also purchased the warranty because I was told that if I get it I can replace my cushions and pillows at any time within a five year period that have been smashed or just worn down from everyday wear and tearI purchased the furniture and warranty on March October of I called to order some new cushions because I wanted to have them before the holidaysI spoke with a guy who said that he put the order in and the cushions and pillows should be in in six weeksSix weeks go by and no callI called them back after the six weeks to find out about my order and was told that the guy I spoke to never put the order in and that I had to do the process all over againThis happen two more timesI was told one of the times that it happened because they switched managers but that should not have affected and order in my opinionIt is now May 10, and I still haven't heard anything about my last order which was made two months ago in