American Freight Furniture and Mattress

We first purchased a sectional from American Freight in We paid an extra $to have it delivered to us Upon delivery, we noticed that there was a tear at the back of the sectional We went back to have it exchanged but the one we purchased wasn't in stock We chose a different sectional that was in stock, and cheaper We decided to purchase the warranty that comes with it Manager informed us that it covers all accidents (pets, etc.) We were told that WE had to pay for delivery for the first one to be returned and the new one to be brought to us We thought it was pretty stupid, but agreed because we desperately needed the couch
The first time we put in a claim was just replacing a couple of the cushions as the material had been coming apart LESS than a year later It took two weeks before we decided to call and get an update They told us that it was approved and we could come in to get the cushions If we hadn't called, I don't think anyone would have informe

Where do I start? I guess first with the manager Alex, he is the one that sealed the dealWe were first hesitant on going back to the store because of a bad experience regarding bed frames that we purchased and didn't needBut upon the GREAT sales game Alex GOT we fell for the okie dokeWe were told that the store had replaced everyone and under new managementHe even so called put a so call great deal together for us because of our situationWe had an apartment fire and lost everythingSo besides the stress of trying to start over with everything, this business has made it INCREASINGLY stressfulNext we have Hunter the asst manager who has hung up in my face, displayed very bad customer service.We had paid for our furniture a month in advance ahead of time because we had a place, but the owner changed his mind, so we had to find another living spacewe have paid over in this store only to be treated like a nothingMoney talks in this place, NO CUSTOMER SERVICE AND A GREAT HUSTLE GAMEIf you're looking for QUALITY furniture and Customer service skills DONT GO THEREWe had to pay 245, $ of that was for delivery fee and the rest was to put furniture togetherwhich was an independent companyThe furniture was wet and frame on chaise was broken and the ottoman zipper was stuck so we couldn't get legs out to put onI contacted the store and had to argue with HUNTER that we had furniture for a while and broke itI told HUNTER if I did per Alex The store manager I have a lifetime warranty on all the piecesSo after getting a decent response from Alex the chaise was picked up and another one was delivered but different color it was than asked that we can change to that color we didn't want that color so than the display was bought to our home wrapped in plastic but all torn on the cornersSo after several attempts and a lot of stressful conversations with the employees and managers Alex called and said we can replace itChoose something else for equal value, it was delivered the next day The Big Watson SectionalWe paid for sectional and something for ottoman so it was considered an even swapWell the delivery would of been great if we had all of the pieces So when the swap was delivered all couches but no ottoman, sooooooo they picked up bad furniture the other sectional but left the ottoman, So again having to call and get this resolved became a issueMy husband was hung up on by CLUELESS CAROL who don't need to be in any customer service position and than to HUNTER who in his own little disrespectful way tried to resolveMy husband than asked for a district manager or regional manager contact info and was given Jason info and we were told that he would deliver the ottoman that was around 4pmIt is now 8:and Jason has been coming per Hunter for at least a hour and a halfOver $to be treated like a worthless nothingThe saying is TRUE YOU GET WHAT YOU PAY FORLord I wish we would of went somewhere else

This is the worst store everFirst off, this store bribes their customers with a free lamp if you will write them a good review on either google or Facebook, so take all good reviews with a big grain of saltWe just got a new house and decided to check out American Freight in Washington, IL after receiving one of their flyersWe ended up making a $purchase from this god-awful place and they rewarded us by treating us like dirtWe went in to American Freight and picked out furniture 3-weeks ahead of our move in dateWe then scheduled the delivery for the day of our move in and paid in fullThe store told us that they’d pull all of our items for us and store all of our pieces for free, until the delivery dayWe had no contact from this store after thenWe called the store on the delivery day and they fed us some lie about how some of our items were backordered! How in the world is this the case when they told us that they were storing it for us weeks ago? The lady “Nikki” also wanted to charge us an additional $delivery fee at a later date, when it finally came in… Total scam! When they told us that the driver was finally headed out with the items they did have in stock for us, they said his phone was not working so they couldn’t give us any further updatesWe heard nothing from the driver and we called the store just before closing, only to find out that he hadn’t even left yet! They told us that the couches we paid for were somehow damaged, which I believe was an excuse or why wouldn’t they have called us? The worker we spoke to “Nikki” was so very rude and unapologetic that it is amazing this place still does businessShe even hung up on us at one point because she said we were keeping her there too late! When the driver did finally come out with only about half our stuff, it contained a damaged set of box springs, which had to be sent backNeedless to say, I had to call the corporate office and get the regional manager involved in order to sort this all outA couple days later, they made another attempt and finally delivered our couches, only for them to be damaged anyway! And…there was still a piece of furniture missing after this delivery! I will say that the regional manager did finally get all of our items to us and gave us a partial refund for the damaged couches and the trouble, so there is a small silver lining to this storyHowever, it did take about phone calls to the store and the regional manager, two failed delivery attempts, and a trip to the store to physical pick up the final piece in order to get all of our itemsMy advice to you is that you shouldn’t be fooled by their flyers and advertisements with deals that sound too good to be true, because they won’t be available when you goInstead, I believe that they hope you make the same mistake as we did and end up settling for some furniture pieces that are priced good, but not greatThen, they will likely proceed to make you go through heck to get itThis store has a terrible problem with communication and lying to customersThere are even more examples I could give, but this review is long enough alreadyAccording to their delivery drivers, this store constantly has to have management from the corporate office at the Washington store, trying to clean up the Washington store’s messesDo yourself a favor and avoid the headache of dealing with this placeThis place is one big scam

IN DECEMBER 2014, I PURCHASED A KING SIZE MATTRESS AND BOX SPRING FROM THE STORELESS THAN YEAR MATTRESS BEGAN SINKING FROM PILLOW TOP AND SIDES OF THE MATTRESSI CONTACTED THE STORE AND EXPLAINED THE ISSUE THAT I WAS HAVING WITH A LESS THAN YEARS MATTRESS TO MRB***MRB*** RELATED TO ME THAT IF DID NOT PURCHASED THE STORE EXTENDED WARRANTY MY PURCHASE WAS NULL AND VOIDI WAS NOT SATISFIED WITH THE ANSWER THAT MRB*** GAVE MEI CONTACTED THE MANUFACTURE (Solstice Sleep Products) LOCATED AT S Falkenburg Rd, Tampa, FL Phone: (813) 438-AND WAS FORTUNATE TO SPEAK MSANGIE WHO RELATED MRB***'S MASSAGE TOMSANGIE TOLD ME TO DISREGARD MY CONVERSATION WITH MRB*** AND SENT ME A CLAIM FORM TO FILL OUT TO SUBMIT IT TO AMERICAN FREIGHTI FILLED OUT THE CLAIM FORM,, TOOK PICTURE,AND BROUGHT IT TO THE STOREUPON ARRIVAL, I MADE CONTACT WITH MRB*** (STORE MANAGER) WHO ACKNOWLEDGED AND CONFIRM THAT THE MATTRESS WAS IN FACT PURCHASED AT THE STORE BUT DECLI

I ordered a living room set and a Bedroom set and a Kitchen set from you and they were suppose to replace the end table to the living room over months ago and the table and other end tables are scratched and the mattress are not comfortable and they keep telling me days they are coming to replaces the items and never show up are called and I spent my money well over thousands of dollars for everything to be right and keep getting the run around

all furniture is damaged
September 25,
To Whom It May Concern:
I *** *** ** *** purchased and financed a bedroom set for $1,and paid $cash
for the other two pieces, and every single piece is damagedI called them, and they do not resolve my
needsI have asked for a Manager to come look at this furniture and they told me that they do not do
thatThis furniture was delivered in boxes, put in my bedroom up-side downI removed the packaging
and it was damaged, scratched, drawers nickand they do not line-up, some are harder to shut
then others and they are non-compliant with me
This is not good for business by any meansI do not want to pay for the bedroom set but something
needs to be addressed
The resolution would be for me to pay half of what I own and live with it, because I will never deal with
this company againI do not want them to exchange new furniture for this because I do not know that
it would look like, it possibly

I purchased a mattress set and headboard from American freightThe day of my scheduled delivery the delivery company notified me that I would not be receiving the headboard due to the fact that it was damagedI then called the store whom never reached out to me about the issue and was told that I would be notified when the merchandise came inI then asked would I have to pay for delivery all over again ans waa told no at that timeOver a month later and multiple phone calls all of which were initiated by me, I still don't have my merchandise.The last phone conversation I spoke with a manager that said he would get back with me about the issue, that phone call nevwr cameFinally I did speak with the original salesperson who said they were getting the merchandise in and would call me to set up delivery and that never happenedI no longer want the merchandise or a store credit and won't be doing business with said company again

I purchased a kitchen table set from American Freight, in November of At that time I also purchased a extended warranty in were I was told that ANY damage that occurs to my table or the chairs would be coveredWith that in mind I called to place a claim because one of my chair legs completly broke offAt that time I was told that my warranty would not cover the damage and the store manager at the Waukesha, WI location began speaking very negative and unwilling to help resolve the issueI then contacted corporate which they declined to return my callSo this is my last hope I can't have a table with only chairsFurthermore I was constantly having to tighten the screws under the table and chairs which was surprising to me because I never have to do this with any other product I purchased

On Sept 22, I bought the LSF Corner Sofa Cover Flannel Seal, RSF Cuddler Cover Flannel Seal and Armless Loveseat Cover Flannel SealThis Sectional couch comes with a year warranty from their companyThe couch completely broke (the wood framing inside of it completely collapsed)We called their company and they stated that we needed to submit a claim thru the retailerNote that this happened less than month from the purchase dateThe retailer claims that the warranty claim was submitted to them at the time that I sent it to them (which was on 11/12/Still to this date, the retailer states that the company has not responded

I've been to American Freight a few times and never had a problem with receiving my furnitureThis time I order paid for in full for (two) mattresses, 1(one) foundation, and a dinning room table a week agoI was suppose to receive my product on Wednesday of that week because they didn't have a truck available until Wednesday which I agreed toNow everyday since Wednesday I been receiving a call stating that I wouldn't get my product until the next day and a mess up excuse saying the truck wasn't available or the manufacturer hasn't delivered the productI would think that customer should know rather you have product in stock or not before they pay for it, or make a commitment you can't keepI've call the regional vice president and still haven't received a call back yetThey are advertising this company because there is no such thing as same day or next day delivery

Terrible company, very poorly organizedThey sell things which they don’t have stock and then don’t want to respond at allDon’t buy here ever!!!!

I bought a Hamilton Stewart king size mattress from American Freight in after about eight or nine months my mattress started to slump a little bit I called and they said it had to be inches deep and so I waited and called them again in because it got worse and they kept saying that I have a year warranty but then American Freight customer service personnel would call me back and say they cannot do anything that was in after that I called again in because my mattresses started to buckle on the side my box springs are made of cardboard my foot went through the cardboard while I was trying to change and move the mattress overeverything is poorly made and they have a very bad attitude as far as dealing with youthey are respectful in the beginning of the conversation but after that they tell you that they have a warranty but you but cant get a new mattressI spoke to a customer service rep named Susan in Columbus on January 4th and she was not helpfulShe

I had order a living room sofa set back in October of 2017, the first set of sofa the arms fell of and it took them while over two months to even respond to me and let me know if they were going to replace the set, then I get an email letting me know they would replace the set with a new set when next shipping came in, I agreed to thatI get home the set is not anything like the one I ordered and I reached out to Javier (store Manager) who states this is set that is up grade from what I had but again I let him know I nothing like I bought, and that the recliner chair does not match now, he then stated we will exchange that as well he could not give me the same set I had, so with no other choice I agreed, I also asked if recliner would be over sixed as I paid more for an over sized chair he stated yesI again I go to work have my inlaw sit to receive the order and I get home it is nothing like the over sized chair at allI sit in the chair two time and it also breaks and now can not

New furniture purchased at Altoona location
Furniture defective
Sam says he will honor warranty and that corporate approved the replacement
Promised replacement furniture by Christmas, Furniture did not arrive
Erica says not sure if corporate took care of thisSays we might see furniture by March

I have never been so frustrated with a a company in my lifeI ordered furniture on July which included a bed set, sectional, chest and night stand to be delivered on my move in day July I was told by the sales manager there was a chance the chest and night stand would not be in which I did agree toWhen it was delivered I was notified I was receiving the floor model which was never discussed with me and I was told from corporate that they never sell floor modelsI called immediately letting them know the issue at hand and they let me know if would have to hold onto it and they would have to get it ordered which could take a few weeksLater that night I also found a hole in the sectionalI called the following Monday to let them know I would need a new sectional as well which they told me it would take a few weeks but they would call me back asap once they had a better estimated timeI never got a callThey finally delivered a second set of the bed set and sectional as well as the first round of dressers on August 2...every single piece damagedI called the store as soon as they opened aND later that day contacted corporate where I was talked over numerous times and in the end was hung up onI got my third set of bedroom furniture and second set of dressers that were individually inspected by the workers and delivered on Aug and when it was delivered I still found holes and scratches on everythingThey refuse to give me a refundI am now being offered to take time out of my schedule to go pick out new furniture which I will pay any different or if less receive a store creditI have voiced numerous times I work a very demanding job and get very little free time other than for a quick email or callI have been dealing with this for over a month and continue to be delivered damaged furnitureYes I have been rude and short with them which I would think is expected from someone dealing with this situationI moved to this town for a new manager position and am unable to fully unpackI partially blame myself for not having enough time with my schedule to read reviewsIt also makes me sick as a Manger seeing them continue to make me jump through hoops when I have expressed numerous times that I understand sales are final but I did not pay full price for damaged furnitureI have even been told by a worker he agrees and feels it would be best if I get my money back and be done with itI am so unhappy with this company if it wasn't $I would just walk away all together and throw everything awayPlease save yourself the time and stress and avoid this company any way possible

Since we got the mattress in Deztwo weeks after having it, started to sag where we sleep significantly and created a humph in the middle of the mattressWe tried several times to contact them sending pictures to have the mattress exchange or the refund without successThey are not accepting that the mattress is damaged and for $dollars is a very uncomfortable bed

American Freight needs more information please:
What store purchased at
Sale Order Number
Name on the receipt
PICTURE ATTACHMENTS WAS NOT SENT WITH COMPLAINT, PLEASE RESUBMITT

American Freight apologizes for the troubles the customer has had We have delivered and assembled the customers new bed, as well as returned and refunded her for the dinetteWe have given the customer an additional $refund for the inconvenience

I paid off my recliner and went to store to pick it up and they didn't have it in stockThey told me I had to wait to wks, they attach a paper to your lay-away, after you give them your money and you are locked in they have no description of there lay away policy any where so you can see what they do, they take your money and then staple the policy to your receiptI am calling the Attorney Genoffice to report this

I bought items one was missing upon deliveryIt been about months they still have not resolved that issueI contacted them numberous times still have not resolvedEven the manager lied to me several times still waiting