American Freight Furniture and Mattress

The manager has been trained to tell customers 14-business daysWe also have a sign behind the front desk that states this policy
CUSTOMER PICKED UP HIS REFUND CHECK

we are going to swap the customer out for their damaged sofa, we are just trying to set up a swap out dateThanks

After purchasing our first home, my husband and I spent the day with his parents searching for a full living room set as an AMAZING housewarming giftWe've never owned "brand new furniture" like this before and even suggested using the many resale apps to help save money on quality gently used furnitureHis parents had saved up for this and insisted on buying it brand new- Especially with the holidays coming up and anticipations of hosting our first Christmas gift exchange! We went to bigbox stores and outletLeft feeling like we'd have to settle for something we didn't LOVE I Googled furniture stores near meAmerican Freight in Orlando, FL popped up with good reviews! Walking in we were immediately impressed with their prices and met a VERY NICE AND HELPFUL Gentlemen (who later stated was the manager)He asked us what we were looking for, how we'd invision our living room to look, layout, color schemes everything...HE WAS GREAT! But after looking over all the floor models nothing actually fit our layout or color schemeThe helpful gentleman even pulled out sofas and love seats so we could invision different optionsAfter feeling overwhelmed with furniture shopping all day and now deflated in defeat the gentleman instantly perked up and stated he remembered seeing the sectional we LOVED in Grey (after thinking it only came in brown tones)!! He worked up a deal matching the big box retailers with including end tables, coffee table and warranty for just under $1,800!! We were soooo excited and could NOT wait to get it and finish setting up our new home! Unfortunately, he stated since it was a new color we'd have to order it from the warehouse and possibly wait up to days to receive it...But after submitting our order he saw the Ocala store had it in stock and maybe able to pick it up next week- no guaranteeWe submitted our order November 11, and here we are today January 3, WITH NO FURNITURE, NO COMMUNICATIONS AND NOW FIND OUT THEYRE CLOSED UNTIL THE 5TH!! The holidays have come and gone, our living room is still bare- unable to hang or decorate anything without having our furniture to layout the design...It's been beyond upsetting to not only cancle our first gift exchange and housewarming party but that our home still seems like the vacant house we walked through before purchasingIt's been days (and counting), phone calls and ZERO guarantee or insight of when we can expect our brand new $living room setPLEASE HELP!! Our experience with American Freight has been a rollercoaster of emotions and have grown very bitter towards the whole situationMy hopes are to get answers and our furniture ASAP before leaving bitter reviews on all possible websites warning others of our (growing) unpleasant experience

October 27,I ordered the Lila bedroom set at the Newport News, VA locationI advised employees that I would need furniture by December 8,at the time I was guaranteed that my furniture would be in by desired dateA week before I went into the same location lookin for a sectional couch and was advised that bedroom set still have not come in but should be in by December Vincent also advised me if bedset was not in by desired date I could choose from something else in inventory Only problem is I didn’t want anything elseI ordered the nightstand additional as wellHe had advised me of the Windsor set I asked about the price and was advised that pricing was more but if it came down to it we could work something outI wasn’t too concerned about it because I was giving the benefit of the doubt that furniture would be in by my move in dateDecember comes I get a phone call from Vincent he advised me that bedset was not in and it didn’t look like his regional manager eve

We purchased a Mattress and wanted to have an official document outlining the warranty that accompanied the purchaseWe were never given the warranty
We contacted the *** *** location and were forced to buy a $mattress cover and were told that if we did not have this mattress cover the bed would not be warrantiedWe visited the store to get the warranty in writing and were told the receipt was the warrantyHowever the verbiage of the receipt is generic and not related to the manufacture of the mattressWe asked for them to take back the mattress cover since we were bullied into purchasing this cover and that we were told that the manufacture holds the warrantyWe tried to get them to help us make contact with the manufacture of the mattress to get the warranty and we were just handed a pamphlet about the mattress and a possible warrantyHowever, this handout had not contact information or an area that had a place to put the serial number or customer information on it so

American Freight will be happy to refund this customer on the dissatisfaction of his purchase. Please have customer call the store for details to obtain

It seems as though they are willing to give me the mattress that I wanted, dispite them previously saying no returns or exchanges.If it is possible to close or remove this complaint that would be awesome.Sorry for wasting your time,Thank you,***

Customer will be refunded and a Corporate check will be sent to the store for pick up by customer and signed for by customerAllow to business days for this check

This customers furniture has been set up and also received the money back requested

This was the worst shopping experience I've ever had on multiple levelsOn May 17, I went to American Freight in GoodlettsvilleThe mattress I needed was not in stock as it was advertised on the locations website The store manager then told me that they could order it but that it would take up to a month to receive After a month I contacted the store and was told the item I purchased and was waiting for was "discontinued" This had not been communicated to me what-so-ever until I called them wondering where my mattress was that I had already paid for I then went to the store's location and requested a refund The store manager told me that since I had paid in cash that a corporate check would have to be issued and that it could take up to weeks After weeks, I contacted the store manager again, was put on hold numerous times and was finally told that they "don't know what happened" to the check and was hung up on I then contacted the American Freight corporate office, left messages over a week time span and never received a call backIn the meantime, I contacted the store location and had them re-issue another corporate check and was told it would be another weeks After yet another weeks and no refund check, we contacted the general manager for the 3rd time and he was finally able to give us some kind of resolution It is now August 3rd and we are just now getting the refund check The shopping experience and customer service was horrible in the store as well as the corporate office I will never, ever again even consider purchasing anything from this company in the future

I went to the *** store #on March 11th and me and my husband picked out a loveseat and sofa set that was not in stock at the timeThey said it was a special order and could take from 6-weeks to arriveWe agreed and did all the paperwork and gave our credit card information to have the weekly payment deductedThe store manager *** said we won’t withdraw from your account until you actually have possession of the furnitureI said ok that works and that was itOn March 16th at 12:49pm I received a call that my furniture was already in and we could pick it up or have it delivered for $dollarsWe opted to pick it up and told the lady on the phone that o would do soShe said to come after so that there would be people in the warehouse to help load the furnitureOn Saturday March 17th we borrowed a trailer and loaded my children into my truck and went to go pickup the furnitureI arrived there and was told that they were understaffed and we had to waitAfte

Yes my name is *** *** writing a complaint on American freight furniture fuon on the 9-2-I purchased two bedroom sets of the same ones bedroom sets that I haven't received the long dresses that you put your mirror on I have called numerous of times talking to the store manager and corporate about getting my money back and letting me pick something else from the floor of the same price but they didn't want to work it out that way I ask them for the inconvenience can I just pick something that was already in the store because from my point of view they told me that the furniture that I paid for and for that they had it in the store but still waiting 3month for my dresser that I paid for and I still haven't receive my furniture them I know that I had to send back furniture that don't be long to what paid for something wrong with it or it didn't match up so I feel that they got over on me on my furniture and my money and I'm asking for help on this case and resolving it

On Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in *** *** ** and our salesman was RandyWe purchased the a Flannel Espresso sectional couch (pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409) I paid in cash for my purchase (a total of $1,785)During the last year of owning the furniture, we've experienced several issues The recliner's stuffing has fallen out and a wooden beam from the sectional is now clearly visible When I purchased the furniture, I purchased it with the intent to get several years of use out of both sets...I've been allotted one year I've maintained my furniture and it is upsetting to see the hard earned cashed I paid for, I have essentially wasted The sectional sofa is the third sofa I've owned The other sets I owned lasted a good years or so, including several military moves! I am active duty military station

Started off buying a larger bed set, once realizing it was too big for our room we downsizedOnce going to pick up bed they failed to tell us that the France wasn't included and was charged an additional $50+ to buy one that we had thought was in the whole priceAlso, once setting the bed up me and my husband can't fit on the tiny bed comfortably!! We need to return and get refundNeed a bed we can both fit in!!

First and foremost, I would like to thank you for taking thisopportunity to acknowledge my letterPlease be advised that, Iwould like to file a complaint or requesting some assistance inhelping me to get my money back ($600.00) from the American FreightFurniture - Mattress, West Broad Street, Richmond, Virginia- Tel(804) 346-4444.Here is my complaint is all about, I am years old, I livein *** Court the Eastend area of Richmond, VirginiaI do notdrive and have to depend upon others to get around from point Ato point B or to go to this store or to this companyI been payingFurniture stores all my life outstanding prices for furnitures billson a monthly basis.On March 14, 2016, my dausther *** who also don't driveanother young lady name *** who drove us to the AmericanFreight store*** have had some dealing with that furniturestore before in the pastThis was my first time ever being inside

So here we go again with this company I had to do this a few months ago for my couch and this time is for the love seat I contacted them in august for it broken in the back I still have a year warranty that they do seem to want to honor I can't tell you I will ever recommend this company to a friend or purchase from them again

I purchased a couch and love-seat set in August and also purchased the warrantyShortly after, my couch started coming apartI called the store and they requested that I send an email with pictures documenting the issuesI sent the email in April and was told by the store manager it would take four weeks to get a responseI sent follow up emails to the store manager a month later and never received a replyI went into the store where the employee called the store manager and told me that he would call or email me to resolve thisI never received a responseI contacted the district manager and never received a responseI contacted the corporate customer service and continue to get rerouted back to the district and store managersFour months have now passed and no one has answered, responded, or contacted me

On July 2nd, my husband and I visited the Montgomery, AL location of American Freight Furniture WarehouseWe picked out a couch and loveseat and told the salesman, Chris, that we would like to purchase bothChris informed us that the pair of couches would need to be ordered, but would arrive within two weeksWe paid for the couches that date, and the money was withdrawn from our debit account within the hourMy husband and I were buying a new home and closing on July 25th and decided we would be okay with waiting for the shipment to arriveWe arranged with Chris to pick up the couches on this date and had a signed receipt for proof of thisAs July 25th approached, I called the store to arrange a time on the 25th to pick up out couchesThe salesman told me that the couches had not arrivedThis was almost a month after the date of purchase, and two weeks later than the guaranteed arrival dateHowever, my husband and I still wanted the couches so we decided we would continue to w

I purchased the Bingo Brown loveseat and sofa combo on 2/04/and on 2/10/one of the main wooden support bars is beginning to push through the back of the couchOn 2/10/I called the store and asked to speak with someone that can help me, told them about the issueHe then said to take some pictures of it and send them to the store's email at ***@americanfreight.us
I did this as soon as I hung up the phone and did not hear a responseafter waiting a week I called the store again and asked what was going on with the complaintThe same person I talked to before answered the call and said he had not herd back from the factory about weather they were going to issue a replacement or not, but they should be calling tomorrowthat was weeks ago
My receipt says all sales are final but it also says there is a limited warranty from the manufacturer, and the person I talked to said it was days

My daughter bought me this couch back in February I started to notice it was ripping at the seems and the cushions were starting to flatten outShe also bought the extra year warrantyI contacted the store on 2/08/and they set up a claimI was told it could take up to day'smonth later I returned to the store and was told it would be a couple more weeks..After the couple weeks I returned again and was told more weeks topsI returned again to find the manager I was speaking with is no longer there, and talked to the district manager and he ordered the cushions again and said will be in within a few days, the most weeksWent back in weeks and there was a new managerHe called corporate and told me there going to over night them..I waited more day and went back and he told me they never ordered themTold me he would call me in a couple hours and let me know whats going onHe never called so I went back days later and the district manager was there aga