American Freight Furniture and Mattress

MOTHER PURCHASED MATTRESS AND SPLIT BOX SPRING SET FROM AMERICAN Freight Furniture and did not received items specifically purchased
called manger and manger stated he would provide items that my mother purchase on 07/10/ Have not received items and still getting the run around

On Sept 22, I bought the LSF Corner Sofa Cover Flannel Seal, RSF Cuddler Cover Flannel Seal and Armless Loveseat Cover Flannel SealThis Sectional couch comes with a year warranty from their companyThe couch completely broke (the wood framing inside of it completely collapsed)We called their company and they stated that we needed to submit a claim thru the retailerNote that this happened less than month from the purchase dateThe retailer claims that the warranty claim was submitted to them at the time that I sent it to them (which was on 11/12/Still to this date, the retailer states that the company has not responded

I purchased a full bedroom set from the company nearly months agoAt the time of purchase they told me they had all the products there and so I paid and they began loading the carAfter a few minutes they tell me they cannot locate the chest that went with the set and that they would pick it up from Tampa the next day and deliver it to my house for me I never even heard from themI called them and they said a truck would be coming in the following weekend and I could call to confirm it arrivedThis happened several times, with them always saying the same thing, "we'll bring it next Sunday." This went on for about weeks following the purchaseFinally I called and asked them for a refund for the chest because I was tired of waiting and would purchase furniture elsewhere if neededThe man I spoke to said he would check on that and call me backSince then I have called several times but the man who was helping me is never available and no one ever calls me backAll I want is

The manager has been trained to tell customers 14-business daysWe also have a sign behind the front desk that states this policy
CUSTOMER PICKED UP HIS REFUND CHECK

My wife J*** *** and I purchased a bedroom set from American Freight in Sanford FL about months agoIt's not even a year yet and the bed is already falling apartThey sold us a defective and poor quality productThe wood on bottom of the bed is breaking awayI am not sure if the bed is made out of real woodWe are afraid to sleep on the bed because we think that we will get injured if the bed complete fell to the floor overnightWe have been sleeping in the guestroom the past few weeksWe have purchased living room and other product from them and cannot believe they are treating their customers this wayThey are refusing to take care of the problem for usIt is always a fight trying to get them to assist usPlease help with this matter

On Monday, March 20, 2017, I purchased a dinette set from American Freight and Furniture located at Page BlvdStLouis, MO My sales representative's name is Stephen Stephen checked inventory for the "set" and informed me he had the table in stock and asked if "I would mind having the chairs from the display?" I agreed to accept those I paid for my furniture and waited for the loading process While loading, I noticed of the chairs were missing parts at the bottom Stephen came out, called a manager, and explained to me they would "order the parts." I followed his instruction and emailed the information he requested
Today, Thursday, March 23, 2017, I called the store to inquire about the information I sent Stephen to ensure he received it and to acquire and anticipated date of resolution to no avail
Upon asking for a manager, I was advised:
"The item is as is."
"You purchased a floor model."
"That set has been discontinued."
I then stated, "I really n

After purchasing our first home, my husband and I spent the day with his parents searching for a full living room set as an AMAZING housewarming giftWe've never owned "brand new furniture" like this before and even suggested using the many resale apps to help save money on quality gently used furnitureHis parents had saved up for this and insisted on buying it brand new- Especially with the holidays coming up and anticipations of hosting our first Christmas gift exchange! We went to bigbox stores and outletLeft feeling like we'd have to settle for something we didn't LOVE I Googled furniture stores near meAmerican Freight in Orlando, FL popped up with good reviews! Walking in we were immediately impressed with their prices and met a VERY NICE AND HELPFUL Gentlemen (who later stated was the manager)He asked us what we were looking for, how we'd invision our living room to look, layout, color schemes everything...HE WAS GREAT! But after looking over all the floor models nothing actually fit our layout or color schemeThe helpful gentleman even pulled out sofas and love seats so we could invision different optionsAfter feeling overwhelmed with furniture shopping all day and now deflated in defeat the gentleman instantly perked up and stated he remembered seeing the sectional we LOVED in Grey (after thinking it only came in brown tones)!! He worked up a deal matching the big box retailers with including end tables, coffee table and warranty for just under $1,800!! We were soooo excited and could NOT wait to get it and finish setting up our new home! Unfortunately, he stated since it was a new color we'd have to order it from the warehouse and possibly wait up to days to receive it...But after submitting our order he saw the Ocala store had it in stock and maybe able to pick it up next week- no guaranteeWe submitted our order November 11, and here we are today January 3, WITH NO FURNITURE, NO COMMUNICATIONS AND NOW FIND OUT THEYRE CLOSED UNTIL THE 5TH!! The holidays have come and gone, our living room is still bare- unable to hang or decorate anything without having our furniture to layout the design...It's been beyond upsetting to not only cancle our first gift exchange and housewarming party but that our home still seems like the vacant house we walked through before purchasingIt's been days (and counting), phone calls and ZERO guarantee or insight of when we can expect our brand new $living room setPLEASE HELP!! Our experience with American Freight has been a rollercoaster of emotions and have grown very bitter towards the whole situationMy hopes are to get answers and our furniture ASAP before leaving bitter reviews on all possible websites warning others of our (growing) unpleasant experience

We purchased a King size bed from American Freight less than months agoI noticed at the warehouse the mattress had an odd odorThe salesman said that was and to give it 6-weeks to normalizeThat odor is still on the bed and is,keeping me from sleeping wellThe mattress is also insanely firm, I was told this would be broken in within the same timeframeWe spent over $on this bedWe want to return it and choose a better bed but they reuse to let us return itThey had a sign hung up on a poster board that said "NO RETURNS" when I asked the salespeople about that the day we came in to purchase they said they do not enforce that if the quality of the bed is the reason for needing to returnIn this case, it's got an odor as well as beyond hard to the point our body's hurt when we get out of bedThis happens every single dayCan you please help me?! I feel like we were scammed by these people

In May of 2016, we bought a living room furniture set ( Loveseat, sofa and tables), and we also bought a warrantyNo less than a month later, the sofa ripped, we contacted the store located in West Palm Beach on Military trail, and they asked us to take picturesThe pictures were sent, and they told us, they would have an answer in about 4-weeksWe called the District manager ( Tom ), and he said the exchange has been approved, and they would call us when the furniture would be ready for pick upIt has been months, and we have not received a call from the store to pick up our furniturewe contacted the manager once again, and he did not answer, we left a message, and he has not called backThe sofa has continued to rip, and at this point, we just want our money back, so we can buy a better quality setwe are very disappointed with the service, and the quality of the furniture

In the end of February beginning of March I purchased a sectional from American freightI purchased a five year full warranty with the sectionalOn 2/13/we went to the store again to look at furnitureWe explained our situation to Jared the salesman and he was very helpfulHe pulled up the previous purchase, and said that the warranty we bought should cover the sectional and there should be no reason why we would not get either the same sectional in replacement or the at we paid for it toward a new purchaseHe gave me the email address for their district Manger Rachel and said to email pictures of the couch and the damage and she would get back to us.either the evening or the following day I sent the email The response I got was it was not covered under the warranty but they will mail new cushion covers to our homeShe stated that the plan is for accidental rips burns stains and soilsThe manufacturer only covers the frame springs and quality of the textile against def

I purchased a kitchen table and chairs on 2/14/The delivery was hours late with no contact from anyoneOnce delivered the chairs were not the chairs that I wantedThe table is pub style and the chairs and low chairsI called to have the chairs replaced with the ones I ordered and was told that they only had and that they would deliver them the next dayNo one came the next dayI called and was told they did not have the chairs and would have to order themI was told it would take weeksI called to check if the chairs had arrived and when would they be delivered and was told they were never orderedThe man on the phone cursed several times while never taking responsibility for the store's errorI called today 3/15/at 11:30amThe man that answered told me that he had no idea about my order and that I would have to call back yet again after 1pmI am not calling backI have been trying to get merchandise that I paid in full for and am getting no whereI woul

On July 2nd, my husband and I visited the Montgomery, AL location of American Freight Furniture WarehouseWe picked out a couch and loveseat and told the salesman, Chris, that we would like to purchase bothChris informed us that the pair of couches would need to be ordered, but would arrive within two weeksWe paid for the couches that date, and the money was withdrawn from our debit account within the hourMy husband and I were buying a new home and closing on July 25th and decided we would be okay with waiting for the shipment to arriveWe arranged with Chris to pick up the couches on this date and had a signed receipt for proof of thisAs July 25th approached, I called the store to arrange a time on the 25th to pick up out couchesThe salesman told me that the couches had not arrivedThis was almost a month after the date of purchase, and two weeks later than the guaranteed arrival dateHowever, my husband and I still wanted the couches so we decided we would continue to w

I went into the Boardman location on 5-2-18, to purchase a furniture setI was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-I went back into the store on 5-15-to order the set, I explained that I wanted to use the financing option to pay for the purchase I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the orderThey told me when the order came in we would complete the financing optionThey also called another Co-worker, Keilan over to confirm what they had told meTim told me to put $down, and told Terry to add in the comments that the $would be refundable at any timeI called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrec

On April 20, my husband and I purchased over $worth of furniture from American Freight in Mobile, ALSome pieces arrived that Saturday (although, despite multiple calls to the company, no one could give us an estimate on a time)Movers put a hole in our couchThis was replaced the next day luckilyWe were told some more pieces would be coming in the next week from Pensacola (an hrs away)No one called and no furniture cameWe placed multiple phone calls with no success, and despite multiple requests for a store manager to call, no one didWe finally physically went into the store (Saturday, 5/13), where they told us some pieces were finally on a truck and should arrive last week (delivery on Saturday, 5/20)The dresser was damaged - movers stated they should have never put it on the truckDuring all this time, no one could tell us where our master bed wasI finally as able to contact the store manager today (who told me that he has hundreds of complaints and he is bu

On 5/11/I paid off a layway on a piece sectional which was delivered in June I had to send it back due to holes in the fabric.it was replaced with no issuesFast forward to 2/4/while sitting on the couchildren I hwarda Crack and immediately sank in my seatOn Sunday 2/5/I went I to the store to complain the ,anger told me to email a pic which I did the same dayI called nearly daily for the next week seeing get no one called me, and was told they were waiting for approval from corporateSo I waited until 2/18/to call seeing once again no one contacted me I was told corporate approved and they had the piece in stockI asked for delivery for 2/before pm I was informed I had to pay $for deliveryOn Sunday 2/@ 3pm no delivery I called and was told the delivery people were over booked, I called back on Mao day to ask for delivery I was told it would be no problem from managementAt pm no delivery I called and was told the piece was being loaded

Started off buying a larger bed set, once realizing it was too big for our room we downsizedOnce going to pick up bed they failed to tell us that the France wasn't included and was charged an additional $50+ to buy one that we had thought was in the whole priceAlso, once setting the bed up me and my husband can't fit on the tiny bed comfortably!! We need to return and get refundNeed a bed we can both fit in!!

…customer had a layaway with us that included a black chair. Our records indicate that the person on the receipt *** *** cancelled the chair….anyone other than the customer would not have access to this customer account and certainly not be allowed to change anything at all.
None the less in good faith, we gave this customer a very good deal on a black chair and delivered it out to her free

I purchased two couches among other furniture from American Freight back in April by June the stitching had come out of the couch and exposed the stuffing of the cushions I called immediately and was told this was definitely a manufacturer defect and they would put in for the replacement of my couch Since that time I have called and spoke to multiple people including the assitant manager Diana, manager Melvin and regional manager Grace who have all told me "I'll send another email but can't promise anything" The regional manager told me that she would try to call during the day tomorrow for an update but wasn't going to say she would call me back as she is a very busy person and doesn't want to be added to the list of people that told me they would call me back and then didn't I still have no replacement couch that has exposed stuffing with toddlers in my home and no hope of any type of replacement

My daughter bought me this couch back in February I started to notice it was ripping at the seems and the cushions were starting to flatten outShe also bought the extra year warrantyI contacted the store on 2/08/and they set up a claimI was told it could take up to day'smonth later I returned to the store and was told it would be a couple more weeks..After the couple weeks I returned again and was told more weeks topsI returned again to find the manager I was speaking with is no longer there, and talked to the district manager and he ordered the cushions again and said will be in within a few days, the most weeksWent back in weeks and there was a new managerHe called corporate and told me there going to over night them..I waited more day and went back and he told me they never ordered themTold me he would call me in a couple hours and let me know whats going onHe never called so I went back days later and the district manager was there aga

Customer will be refundedAF will come and get her merchandise/purchaseHave customer call store to arrangeAF MUST HAVE FURNITURE IN STORE BEFORE REFUNDS CAN BE MADE
This customer paid with cash and cardPlease have customer come into the store to have her card swiped for the amount originally paid on purchaseAF will send a corporate check in to business days for the cash paid on purchase