American Freight Furniture and Mattress

Horrible service! They advertise same day delivery, but then it's not in stockExpected me to wait 2-weeks for deliveryEnd tables and coffee tables were damaged so them they wanted me to wait additional time for thoseI threatened to cancel the order and was promised delivery last nightNo one showed upPromised first thing today still nothingCalled up and with no regards that people are waiting for this furniture delivery, he says it will be there someone todayNot first thing in the morning, not same day deliveryI was hung up on 2x's before even bring able to speak to anyoneAvoid this place if at all possibleHorrible horrible follow thru on promisesHave yet to even see the quality of this orderI'm beyond upsetStay away!!!!!!!

On May 15,2016, I put the Emily Bedroom set on layaway.I paid the remaining balance on June 3,2016.They couldn't do same day delivery due to the time I arrived which was no problem.Adam the store manager promised us to be expecting a delivery on Saturday June 4,after 2pmWe sat and waited for hours,didn't get a phone call,no update,nothing.They ended up NOT showing up at allSunday June 5,I called twice and was put on hold then got hung up on twice.I finally got in touch with Adam and he said they were working on delivering it Sunday and still NO CALL BACK NO SHOWMonday my fiance and I had enough and went to the store to speak with Adam and it turned out the furniture got damaged and they had to put in a new order.My first question to him was why didn't I get a phone call about this? He then wrote a contract with his signature promising us the whole bedroom set would be delivered today June 9,and gave us a credit towards a couch we have on layaway.Yesterday June 8,

In May, I purchased a sofa and loveseat set and a bedroom set from American Freight in *** *** NY and paid for delivery services Within two weeks, the seam started splitting on the loveseat I promptly contacted the store and was provided with instructions to file a warranty claim which I did It took over the expected time to receive approval to exchange the loveseat via the warranty claim The loveseat was exchanged and I was not charged a delivery fee for this exchange I filed another claim regarding the sofa as the same thing occurred in which the seam split After waiting four weeks which was the expectation set from my previous claim, I was told that it could take up to six weeks, which this was not previously explained I followed up again and received approval on my warranty claim to exchange the sofa I was instructed to call the store to arrange for the exchange When I did, the employees I spoke with said that I would be charged a delivery fee even though

American Freight did not tell me that they didn't set furniture up on deliveryCompany that delivered which American Freight contracts, dropped dissasembled furniture into apartment and leftThey state that is in their contract that they don't do set upThis is not stated in contractGave me a queen size head board for full size bedA mirror that has to be welded to wall

On Monday, March 20, 2017, I purchased a dinette set from American Freight and Furniture located at Page BlvdStLouis, MO My sales representative's name is Stephen Stephen checked inventory for the "set" and informed me he had the table in stock and asked if "I would mind having the chairs from the display?" I agreed to accept those I paid for my furniture and waited for the loading process While loading, I noticed of the chairs were missing parts at the bottom Stephen came out, called a manager, and explained to me they would "order the parts." I followed his instruction and emailed the information he requested
Today, Thursday, March 23, 2017, I called the store to inquire about the information I sent Stephen to ensure he received it and to acquire and anticipated date of resolution to no avail
Upon asking for a manager, I was advised:
"The item is as is."
"You purchased a floor model."
"That set has been discontinued."
I then stated, "I really n

I purchased a couch and picked it up on 4/06/It was all wrapped in plasticThere were supposed to be legs for the couch and only four were includedI have called three times and each time they said they were going to mail the four legs that were missing and it is now 4/30/and I have not received themI drove minutes to pick up the couch and they forgot to put the four included legs in the enclosed packageI advised each time that I am not driving minutes there and minutes back to resolve an issue that they causedEach time they said that it would not be a problem and that they would mail it

Posted: 8/17/10:17:PM about *** *** ***
My experience with this company occurred after we purchased some furniture from the American Freight Furniture company *** *** *** location)Do not let them talk you into using their furniture delivery serviceIf you cannot pick up the furniture your self PLEASE GO SOMEWHERE ELSEthe company that they contract to deliver for them are Con Artists!!!! I have had such a terrible experience with this delivery company and the furniture company that I will never purchase anything from them againThey give you the run around and lie directly to your faceNone of them can be trusted!! I expected my furniture to be delivered between and 4pm I was told at the furniture store by the lady behind the counter that that is the typical delivery time but I will be notified by the delivery company when they are enroute approxmins prior to their arrivaltimes the delivery driver told me that they didn't have my furniture & gave me three different locations on its whearabouts (north side, south side , and out of stock) before saying they will be here in minsIt's now going on 10pm and I am still waitingThe furniture store was no helpWhen I expressed my concern I was told well we are closed nowThis company also gave me the run around , they told me that the furniture I purchased was damaged and that they needed to give me something else or I would have to wait for an unforeseen amount of time for them to provide a replacement when I inquired about refunding my payment they said that process is forfeited when you purchase an item through layaway! Then all of sudden they found my furniture and it was an order discrepancy***!!!
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I want to take it back

I purchased a sofa and love seat.on Friday, November 10th, and was promised that it would be delivered between 2pm and 8pmThe furniture was delivered at 7:15pm by an untrained moving services who were not able to get it into my home, being dark outsideThey informed me that they would return Saturday morning first thing at 10am I phoned American Freight and informed them about my situation I was told they don't handle the movers I needed to call themI told them they took my money and I have no furnitureThey stated it wasn't their problem an have a good lifeAs of today 11:35amNo furniture for the dollars I spentI would like my money returned right away

On Saturday, I had a bedroom set deliveredOnce it was delivered, I discovered that the dresser was cracked on the cornerI called what I thought was the Marietta store ( but was actually the Stone Mountain store) and spoke to a manager name DelmonHe advised me to send a picture and email it to him and he will call back by the end of the business dayHe never called back so I called the same number back on sunday and spoke with DelmonHe said he called me back, however I never saw a missed call nor a voicemailAfter going back and forth, I asked what is the solutionHe said that he will send the email to corporate and call me back between 12-on monday to discuss time for a swapSo monday came and no phone call, so I called at Spoke to Delmon and he said that someone will pick up my furniture tomorrowHe said that they would call me mins ahead of time and I said okSo after no call again, I called back on Tuesday around 4:and spoke to DelmonHe was very nonchalent and sounded kinda irritatedHe called me by the wrong name and when I corrected him, he said hold onHe came back to the phone and said, you ordered your furniture in the Marietta office so you need to call them and schedule a pick upI reminded him that I have been speaking to him since Saturday and you are just now telling me that I have been calling the wrong officeHe never apologized and rudely said you need to call them, I can just see your account, I can't helpI told him that I did not like his tone and his disregard to assistI disconnected the call and found the correct number to the Marietta officeI finally called the right office and spoke to MannyHe was very apologetic and offered to have the drivers swap out my furniture the same dayToday I spoke to MrR*** after leaving a message about my concerns of my treatment and he became quite defensive by saying, but you called the incorrect officeI informed him that I did not know that I was until TuesdayHow Delmon treated me is my complaintHe did not have to dismiss me and become so combative with me from Saturday to TuesdayI makes me feel as though my hard earned money isnt ***reciated from this companyI have been a long time customer however I do not believer I will continueI ***reciate Manny for his stellar customer service, which should be trained across this company

I purchased mattress and only rec'd now feel whole thing was a setup
at time of purchase was in my car, unable to take deliverytold them I would be back tomorrow, holiday was next day
went back days after purchase and was told none in stockflipped me on one mattress that I needed that day2nd mattress, I didn't get for months, not in stock told3rd mattress till haven't got, told couple of times not in stock
about a month ago got a new manager and he tells me a paper work problem, that's why I never got a call it was in
seems someone signed for my mattresstried working with manager for past month, nothing resolved, just excuses
like waiting on president, waiting on fraud, reviewing security tape, comparing signaturesand onso they have not contacted me on this at allI have always have to go themits time something is done!

MOTHER PURCHASED MATTRESS AND SPLIT BOX SPRING SET FROM AMERICAN Freight Furniture and did not received items specifically purchased
called manger and manger stated he would provide items that my mother purchase on 07/10/ Have not received items and still getting the run around

I purchased a full bedroom set from the company nearly months agoAt the time of purchase they told me they had all the products there and so I paid and they began loading the carAfter a few minutes they tell me they cannot locate the chest that went with the set and that they would pick it up from Tampa the next day and deliver it to my house for me I never even heard from themI called them and they said a truck would be coming in the following weekend and I could call to confirm it arrivedThis happened several times, with them always saying the same thing, "we'll bring it next Sunday." This went on for about weeks following the purchaseFinally I called and asked them for a refund for the chest because I was tired of waiting and would purchase furniture elsewhere if neededThe man I spoke to said he would check on that and call me backSince then I have called several times but the man who was helping me is never available and no one ever calls me backAll I want is

This customer called up to American Freight Corporate office not only being disrespectful but began yelling and would not listen to any reasoning! Our store tried to explain multiple times but the store could not get through to her either
The picture she saw had a set price that belonged to a
mattress that was of foam, customer was shown this mattress when she came inThey did not want that mattress because it was of "just foam"They selected an upgrade of this mattress which had coils and foam which was of more moneyThis customer was explained that it was more money but choose to buy it and take it home anyway
***Both mattress look alike but they are differentCustomer bought the upgraded one because it had coils

Problem number -On April 21, I made a $down payment on a sectional sofa at the Antioch, TN office of American Freight I returned to the store on June 02, to pay the remaining balance of $and to let them know I was moving out of town and needed to pick my merchandise up on SatJune 04, I was informed that my sofa was no longer in the store because I wasn't making weekly payments I was not informed by the salesman that I needed to make weekly payments I made $down payment and if I had known making weekly payments would not have been an issue This was a major issue because I had rented a U-Haul for hours and people to help move The manager on duty on Sat June 02, called the Clarksville store and arranged for me to pick up the same kind of sofa at that location
Problem number 2- When I picked the sofa up and brought it home there was a severe damage to the arm of the sofa The Clarksville store agreed to order me another sofa in

I purchased the "New York Trundle Black" bed on 07/15/for $The railings fell apartThe wood split in two and cracked in half.....I haven't had the bed for daysI had it for daysOn the 19th day it fell apartCalledThe store and theyTold me that because IDidn't purchased their warranty that I would have to deal with the manufacturer....I read the receipt out to the sales person....It states that, American Freight does not extendWarranties other than specified by manufacturersSo I asked what they were? I was told that thereIs noWarranty.....I felt that that statement was very misleading to me as a consumerThey should information the consumers who will be making a purchase from them that the purchase will be buy at your own risk.....As isFurniture....I just want my money back.....I was sold a bag of goods that areDefective had I was told that theCompany is aAs is company....I would have gone elsewhere

On Sept 22, I bought the LSF Corner Sofa Cover Flannel Seal, RSF Cuddler Cover Flannel Seal and Armless Loveseat Cover Flannel SealThis Sectional couch comes with a year warranty from their companyThe couch completely broke (the wood framing inside of it completely collapsed)We called their company and they stated that we needed to submit a claim thru the retailerNote that this happened less than month from the purchase dateThe retailer claims that the warranty claim was submitted to them at the time that I sent it to them (which was on 11/12/Still to this date, the retailer states that the company has not responded

The manufacturer never sent us an answer on this claim for that we apologizeAF is going to replace today...OUR APOLOGIES!!

I purchased a mattress from this store at March 2017, and paid in fullThey told me there is no mattress in stock, and they will order and deliver to store next week But they never call me, I have to call in to check, finally, two weeks later, I was able to pick it up, it was a very dirty open box mattress, so I refused to take thatAnd they said they will re-order it for meAfter that, I have to call and check all the time, finally one day, they let me pick it upI take it home, and soon found it wasn't the mattress I ordered, they intended to give me a wrong mattress because I was checking all the timeSo my father helped me bring the mattress back at April 15, 2017, and store manager Jeff signed to say they received the return And he also promised me he will reorder and get me a mattress next week, it took me a lot of time in person check and callBut I never get my mattressOne day, I met the regional manager Michael (phone***), he looks nice and promised me

I purchased a kitchen table and chairs on 2/14/The delivery was hours late with no contact from anyoneOnce delivered the chairs were not the chairs that I wantedThe table is pub style and the chairs and low chairsI called to have the chairs replaced with the ones I ordered and was told that they only had and that they would deliver them the next dayNo one came the next dayI called and was told they did not have the chairs and would have to order themI was told it would take weeksI called to check if the chairs had arrived and when would they be delivered and was told they were never orderedThe man on the phone cursed several times while never taking responsibility for the store's errorI called today 3/15/at 11:30amThe man that answered told me that he had no idea about my order and that I would have to call back yet again after 1pmI am not calling backI have been trying to get merchandise that I paid in full for and am getting no whereI woul

I purchased a living room sectional on 5-20-2015, I was very clear about what I was looking for & concerns of quality.so the manager who sold me this item assured me it had an limited 1yr warranty...& if there were any breakage or defects in it just give them a call & they would replaced the items with no hassal..so I purchased it & he.assured me it was brand new.,but after months of having it the hardware gave in ,& broke on the inside of both section of the sectionalsI contacted the store ask for the manager who sold me the items & I begin getting the run around.he would dodge taken the calls, or put me on hold for 30+mins,& I was directed to speak with another manager who then told me there where no warranty on the furniture,it wasn't new ,it was use off the floor...so I just waited & tried to get their Corp.office contact info.& was told they are the Corp.location.so I just got very aggravated & left it alone On Jan.19,I contacted