American Freight Furniture and Mattress

Please stay away from this companyMy experience was horrible from start to finishThe sales personnel lied about their pricesI was given incorrect information about what was in stockI was given bad information and the run around when I tried to return an itemI was lied to about the return policy and finally their tried to keep my moneyVery dishonest company and employeesPlease stay away from these people!!!

I purchased a leather reclining sofa set from American Freight some time agoWe also purchased the lifetime guaranteeMonths ago, the left side reclining cable broke on the loveseatNow the chair will no longer reclineMy husband contacted American Freight on October 25th and explained the situation and we were told they would order the replacement cable in order to repair the chairA few weeks went by and we heard nothing, so my husband called...apparently no one at the store remembered the problemMore weeks went by and we were told the part is on orderdays passed and someone told us they were going to look in their inventory for the partMy husband now calls every Monday like clockwork and is told another story repeatedlyThey have no idea where the part is or how long it is going to be until it is fixed Now....more than days have passed and still we have seen absolutely no resolution whatsoeverWhen my husband approached the customer service rep regarding eithe

I bought a bunkbed on 30, MarchI was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order itI paid in full that dayI was told they put it on order and it would take about daysIt's been days so far and they still don't have it or know when they are going to get itTheir customer service skills are poor and their managers don't careThey keep passing the fault aroundNever do business with them

Purchased warranty not honoredContacted store since August 5th, about furniture collapsing on sideHad furniture less than a yearContacted location as per stated on form twiceEmail has been sent to employees with pictures to follow complaintEmails were to: *** and ***My furniture is quickly falling apart and no one seems to follow the warranty that was paid forCustomer Service is terrible and follow up and rectification is even worseI'd like for matters to be resolved as soon as possibleOr- replace furniture that collapsing or respectfully request refund for services not rendered
Thank you for your time and prompt attention to this matter

I purchased the Bingo Brown loveseat and sofa combo on 2/04/and on 2/10/one of the main wooden support bars is beginning to push through the back of the couchOn 2/10/I called the store and asked to speak with someone that can help me, told them about the issueHe then said to take some pictures of it and send them to the store's email at ***@americanfreight.us
I did this as soon as I hung up the phone and did not hear a responseafter waiting a week I called the store again and asked what was going on with the complaintThe same person I talked to before answered the call and said he had not herd back from the factory about weather they were going to issue a replacement or not, but they should be calling tomorrowthat was weeks ago
My receipt says all sales are final but it also says there is a limited warranty from the manufacturer, and the person I talked to said it was days

On June 1, 2016, I placed a dining table and chair on layawayI went into the store and requested my refund on or around June 14, The young lady informed me that unfortunately, their layaway policy does not allow a refund after daysShe stated that I could either receive a store credit or simply get the chairs only if I did not want the table anymoreOn June 26, 2016, I called and spoke with the store manager and asked if I decided to only get the chairs what would happen to the rest of my money as it would be an overpayment? He told me that I could only get a store credit
This policy is absolutely unacceptableI was even willing to purchase something from the company for the sake of good businessHowever, I find it hard to believe that keeping an overpayment from a customer (layaway or not) is acceptableEven if I decided to purchase something from them to compromise, they refuse to give me my overpaymentAlso, I asked if he would make a one-time exception to the

Poor Customer ServiceThiefsWas interested in recliners and a love seatThey only had one recliner and said they should have the other one in daysOrder was placed on June 2016, today is July and I have not merchandise.They charged my credit card on June 5th so I have been paying for furniture I never receivedI called the store numerious times for an update on the 2nd reclinerI was advised each time it would be in next week Went to the store today for a full refund and they out right refused to credit back the chargeTold me I was not entitled to a refund So I called the credit card company right from the store and now I am disputing the charge The sales person was RUDE and a *** When I asked him his name, he said to me, "Who are you, I dont know you from Adam" and you are no longer welcome in the storeHe said his name was Ryan but his name tag said Mijka

We bought sofas that fell apartSo American Freight said I have a pair that is much better qualitySo they exchanged the sofasThen those fell apartSo I complained to the corporate office and they exchanged for what he said was excellent qualityTheses two sofas have caved in inside the seatingLike the last sofas all didI am very upset because I offered to get a more expensive set and pay the difference for bettter qualityThan the sofas we had been gettingHe guaranteed me they wouldn't fall apart and so they didWe don't hardly use the sofasI expect to use the $credit for this last pair and pay $for a more dependable set

On April we expected the delivery of the ABILENE Tabacco Reclining Sofa between 3:00- 9:00pmUpon calling the Erie Blvd store numerous times we were informed that the couch was in the truck and was in transit for deliveryAt 9:pm we received a call from someone stating he was the delivery driver and the truck was broken down in Watertown NY which is approximately 1/hrs north of were we liveAlso when he checked the mercahandise he had in the truck it was Not the couch we had orderedOn April I contacted the Erie Blvd store andspike to Nathan who is the store manager to explain the situationHe informed me that the couch we ordered has not even been ordered yet and he was unaware of the situation that occurred the pervious dayI informed him that his employees stated to be that they had the right couch on the truck which was not the caseAlso he informed it would be another 3-weeks to receive the correct couch since it was never ordered in the first placeI

I ordered furniture from this company over months agoWithin an hour of bringing it home we discovered both the love seat and couch were brokeWe called to have them exchange it out where they said they wouldWe set up different times for them to exchange it and it never happenedI then contacted the VP of the company and he switched the couch but not the love seatWe called and they said they would switch the love seat but instead brought another couchI got the furniture 2/27/and on 4/13/they brought the couchon 4/17/they brought the other couch instead of the love seat

I laid away a couch & two recliners at american freight furniture in newport news vaI was told by the sales lady it would stay there until payed offI went to pay it off Feb & they did not have my set any longerThey sold itI was then told that it was discontinued & another set would have to be made & orderedI was guaranteed it could take up to weeks but no longerIt is now March & I still do not have my living room suite or my money I paid which was $I have not received the 1st call from them what so everI called so many times and get the same answer no refunds & there waiting on it to be shipped

The salespeople would not give any assistance as to when our furniture would be delivered after the contracted delivery service picked up the furniture They advised us they were not responsible anymoreWe called the business back to get the driver's cell to contact the driver but was disconnected three times After finally getting the driver's cell we made arrangements to get delivery the next day When the furniture arrived the driver told us he would have to go Akron for the love seat as they didn't have it at the store The driver delivered the loveseat days later

I put a layaway in on 7/17/15.After the intial $deposit The total was $The original delivery date was set for 10/11/I called and cancelled the delivery on the morning of 10/11/,but I went into the store and I made a payment of $1,My new Balance was $1,
On Thursday 5/19/I called to find out my balance and set up a new delivery dateI was told my items had been delivered on 12/16/Furious, I asked where the items had been delivered.  The associate then says ,"Oh ,I see you took the money off the bedroom, living room and dinette and put it on mattresses and you picked them up 12/16/I said sir, you've obviously given my things to the wrong person, how did you allow someone to make account changes AND "pick it up" without them showing proper identification? He nonchalantly told me to come in the next day and the Store manager Damon B*** would be able to show me the tape,and the signature abd resolve the issueI asked for the regional

I purchased a set of couches from their store in Sanford, FLThe long couch had a broken frameIt is almost ripping through the back of the couchWhen I contacted the Sanford store, they told me I would have to wait at least weeks for the corporate office to contact themI was also told that I would have to pay the delivery feeI waited over weeksAfter many calls, I was told that they finally heard from the corporate office They said it was ok to replace my couchAll of this has been going on since November....and STILL NO COUCH!! I contacted the corporate office to tell them how I did not agree with having to pay a delivery feeThe manager of the Sanford store called meAfter much discussion, he agreed that I would not have to pay a delivery feeWeeks later, I am STILL waiting for the new couch to be delivered

On 1/25/we placed a couch set in layaway being put under the impression that the set would be ready for pick up once we came and paid in fullWe paid in full on 1/25/and were informed that they only had the love seat available and were very sorry they would have it in store the following Tuesday 2/11/because the worker would personally go pick it up from a store close in locationWe only had a truck for the current day and they offered to deliver it to us for freeWhen we paid with a check we were told it would take days for the check to clear and they would deliver it 2-16-That was totally understandable and we agreed2-16-16, my husband called and spoke with the store and was told that yes they were on schedule to deliver on that date, they would call when they were close byAround o'clock my husband called again and was told that they were just headed to Goodletsville to retrieve the couch (we were put under the impression they already had) and if time all

I have had this couch for about a year nowSince I got it I have been getting bitten upKept thinking it was fleasKept bombing for fleasWell it is infested with bed bugsI haven't found any in my bedroom just on this couchWhen I called the store they said, we haven't had any other complaints and the bugs did not come from here and he hung up on me

• I purchased $3,worth of furniture from the Northfield office in February, 2017;
• I contacted *** *** which had an advertisement in the American Freight store for his delivery and set up businessHe is a uninsured subcontractor for American Freight - wasn't aware of this until I spoke with his insurance agent to file a claim;
• He was supposed to be at my apartment to deliver and setup all furniture between & PM
• He then called me @ and told me he was behind and would give me $off my delivery fee
• He then called me back @ 5:and told me he’d give me $and that that was the best he could do and that would be the most his “superior” would offerI told him he had no superior, this is his businessHe then told me he’d be at my home by 6:
• 7:he arrives delivers the furniture
• The table I purchased for $442:
o *** used the wrong nuts, bolts and screws and stripped the bolts and screws
o The table was completely dinged and nicked up (pic

I purchased a King size head and foot board with railsImmediately the sales associated *** informed me that the product was not in stock, mind you I just made the purchase with her and she was claiming they had itAlso my business partner was in the store the previous evening and picked it out and had the product number and amount the store had in stockThere is a big sign behind the counter that states that the is no cash refunds, but the sales representative is suppose to make sure the item is in stock before the purchase is made*** was very rude after she realized her mistake and blamed it on lack of warehouse staffI was not asking for delivery as I was there with a truck and ample help to load the productsShe then stated that it would be delivered for free the following day*** the store manager is who I spoke to next following a hour wait to see if this would be resolvedHe apologized for his employee not doing her job properly and said he would take care of i

I purchased a dresser and mirror for the amount of I had this merchandise for less than hoursIt did not come with the proper screws to be able to put this product togetherWe returned this merchandise back to the store to receive a full refundThe store manager Stephen C*** refused to give my credit back to my credit card
The sign in the store said returns are given in daysWhen I questioned him about the days he responded by saying "Oh that is for layaways " The sign did not say Layaway at allI did take a picture of the signI asked him for my refund again he refused to return my money and he forced me take the store creditHe also did not even offer to give us additional screwsThe dresser was defective and he offered no assistant in satisfying my problem

They openly admitted that they use pictures online to bring in customersWhen I told the as manager that they did not have the same mattress as online and wanted to sell me a futone mattress he told me that I could purchase elsewhere if I can afford and corporate was very rude hung up in my face and told me they use pictures