American Freight Furniture and Mattress

I have had this couch for about a year nowSince I got it I have been getting bitten upKept thinking it was fleasKept bombing for fleasWell it is infested with bed bugsI haven't found any in my bedroom just on this couchWhen I called the store they said, we haven't had any other complaints and the bugs did not come from here and he hung up on me

I purchased a mattress set February and after a few days I noticed it slumps in the middle and sticks out on the sideI called and was told to send pictures, which I didEach time I call someone says they will call back, but no one does

We purchased a Mattress and wanted to have an official document outlining the warranty that accompanied the purchaseWe were never given the warranty
We contacted the *** *** location and were forced to buy a $mattress cover and were told that if we did not have this mattress cover the bed would not be warrantiedWe visited the store to get the warranty in writing and were told the receipt was the warrantyHowever the verbiage of the receipt is generic and not related to the manufacture of the mattressWe asked for them to take back the mattress cover since we were bullied into purchasing this cover and that we were told that the manufacture holds the warrantyWe tried to get them to help us make contact with the manufacture of the mattress to get the warranty and we were just handed a pamphlet about the mattress and a possible warrantyHowever, this handout had not contact information or an area that had a place to put the serial number or customer information on it so

I asked the salesman about the refund policy before I purchase my items because I was going out of town the next dayThe salesman told me as long as I had my receipt there would be no problemWell a few weeks later I found out that my job was moving me to CANADA so I asked for a refund and was told I had to wait weeks to receive my refund by mailwhich at the time was NO problem at the time until I notice my time was getting close to me moving and the entire time NO CALLS NO NOTHING from this companyI almost lost my job waiting on a refund that I am still waiting onThis company is very misleading when it comes to getting a refund and I think there policy needs to be changed

I purchased furniture on April 21, for a credit of $I picked the furniture out and it all came to $I paid + tax, which equaled to After the transaction, I was given a copy of the so-called contract which stated all I owe was $Now payments later of 1,paid, I am still paying off one thousand dollars off for furniture,I called and sent two emails one month ago and never got a call back or emailI finally talked to one of the Reps in Oct31, (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off dateI was never told that after that date the payments are stretched another $and according to the Rep: I still owe which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I

I've been to American Freight a few times and never had a problem with receiving my furnitureThis time I order paid for in full for (two) mattresses, 1(one) foundation, and a dinning room table a week agoI was suppose to receive my product on Wednesday of that week because they didn't have a truck available until Wednesday which I agreed toNow everyday since Wednesday I been receiving a call stating that I wouldn't get my product until the next day and a mess up excuse saying the truck wasn't available or the manufacturer hasn't delivered the productI would think that customer should know rather you have product in stock or not before they pay for it, or make a commitment you can't keepI've call the regional vice president and still haven't received a call back yetThey are advertising this company because there is no such thing as same day or next day delivery

I know the phone calls are recordedSince you've been listening to them, then you heard the guardian reptell me that my first phone call was late AprilYou also heard on the first phone call that guardian couldn't register me that only the store I purchased the warranty from could and it should only take 45min to fax the paperworkSo what's your point with all this? It doesn't change the fact that it took almost two months to get registeredIt doesn't change the fact that American freight customer service did not responded to any of my phone calls for over a month and half about getting registered, nor did they bother to notify me when they finally got around to it. Nor does it change the fact that when I did get a hold of customer rep for American freight they were completely inappropriate, hanging up on me at least times, not listening, constantly interrupting me, correcting my languageThose phone calls are recorded too. I'm glad Guardian is taking the insinuative to solve this problemEven thou American freight being the source of the problem can't seem to do their job and are relying on someone else to do it for them. why would I want to keep a warranty that would force me to maintain contact with an verbal abusive company such as American freight has beenI want a refund so I don't have to keep doing this every time I make a claim. really I seem to be repeating myself over and over with my responsesI can't dumb it down any further for American freightSo will no longer be responding past this pointIf American freight would like to make amends and save facethey have my credit card info to refund me if not, well all this is public record for everyone to seeits not my job on the line

I am rejecting this response because:
Regards,
*** ***

American Freight is going to go fourth to give this customer her furniture. Because it has been more than a year this customer will not be refunded but will be able to receive her furniture or a store credit or to reselect to other furniture. Please have customer call into the store and speak to the store manager

Great prices overallBut the catch is if you finance, after 101days they charge you an additional $Most people that finance might not be able to afford these prices .If you buy, buy outright

I called the Carnegie office and explained to them that the furniture I purchased was sagging on the end of the couch and a little bit of the same on the love seat, The person on the phone said no problem just send us a picture of the problem and since you purchased the warranty that you will receive new furniture I did what he asked and e-mailed a few picturesI waited about three weeks and called the store again because I did not hear anythingThey said please send them again that the manager di not see themI waited for a few more weeks and still no phone callSo I called again and the person on the phone said come to the store on Saturday and pick out what furniture you want because what I purchased was no longer available, so on Saturday Me and my husband want down and picked out what we wanted , then the manger said we had to call the warranty company first, but don't worry you have the warranty it will not be a problem we have to go through them firstThey said call toda

On 3/7/I received delivery of several items of furniture that I had purchased The condition of several pieces was unsatisfactoryScrews were falling out if the recliner, both recliners on the couch are not level with the rest of the couch and the recliners will not recline properlyI refused delivery and called the store manager to complainHe offered to replace the items and re-deliver on 3/8/I agreed to thisOn 3/8/delve occurred again with the items in the same conditionI tried to refuse delivery but, ultimately I had to acceptI called the corporate office and spoke with the General Manager to refuse the deliveryThe GM transfered me to the accounting department who hung up on me twice! I called one more time and spoke with the GM againHe indicted he would try to resolve my issueHowever, I have not received any communication at allI really want this furniture out if my home and my money returned

I purchased a bed from american freight aprilfor including delivery and it keeps falling apart.I cannot sleep on it

Product- decent furniture, serving its purpose for my motherCustomer service- SUCKS TO THE HIGHEST, professionalism is in the bottom of the barreltrying to get an issue resolved due to miscommunication and misunderstanding understandings and/or deliberately falsified informationUpon getting approved for credit for purchase I specifically asked the sales associate if that was a monthly payment , he confirmed several times in fact even showing me the paper work stating that it was to going to be my MONTHLY payment, however week later I received a call from financial department stating my payments are weekly and was requested another payment outside the scheduled payment date After trying numerous times to explain and ask for understanding I kept being passed around as well as shuffled as someone they really didn't care to help or show any concern forDealing with my mother in hospital fighting cancer and having to leave to deal with this foolishnessEven from leadership , the quality of service was not at all present or represented from a company who prides themselves on customer service , is extremely horribleI have spread and recommended all my family and friends as well as future potential customer to RUN to another source for furniture, DO NOT come to american freight, ESPECIALLY do not get anything financed, bunch of liars

I personally had an indecent with the store managerHis phone etiquette was VERY rudeI called to inquire about my delivery since I was told someone would call me with a time windowI know the store closed at 5pm and it was 2:30pm with still no callWhen speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before)I told him how this was incorrect and he proceeded to say how he would correct itTwo more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain timeSo now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang upSo then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up againMy boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs upMy boyfriend calls two more times for the phone to be picked up and hung up once more and then no answerAt this point it's 4:45pm and I have no idea what's going on with my purchaseI hop in my car and head to the storeOnce I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says meI then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the otherI said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund"In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on himCal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there)In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you wanta refund"Never in my life have I had such HORRIBLE HORRIBLE customer serviceThis man who calls himself a manager and no regard for human to human respect and defiantly doesn't deserve the position he is inI should have know better because after reading the reviews for this store I should have stayed awayI felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scaredThis is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight

All the facts have not been exposed hereThis customer's claim has bee deniedCustomer knows thisNONETHELESS......American Freight will authorize a replacementPlease have her call the our V-Pres...Kevin O*** at *** *** *** to work out the details

Customer has been replaced with the kind bed set. Customer has received store credit of $ea...one has been used. We apologized for this inconvenience!

We have tried to contact this customer but with no avail. Mr*** can have a store credit of the amount on his receipt or can replace this piece with the amount on his receipt and for his convenience he can receive a $free upgrade on his choice to replace his piece. If
he has any questions

AF has called the customer and left him a voicemail to call me back. AF has the piece that we are missing to the replacement bed being mailed from ***, it will be here By Wednesday of next week at the latestonce it is in, AF has already set up with my drivers to go to the
customer's house on a day of his choosing to replace the broken bedI will let you know when this has been completed

When going into the store on Erie Blvd we asked to see the sofa!s advertised on line starting at $ We were told that they do not carry theseThat the advertising online is only for bigger cities like New York cityI feel that that is advertisingWe drove minutes to come to the storeThere are no sets of couches and loveseats for $