American Freight Furniture and Mattress

We purchased a Mattress and wanted to have an official document outlining the warranty that accompanied the purchaseWe were never given the warranty
We contacted the *** *** location and were forced to buy a $mattress cover and were told that if we did not have this mattress cover the bed would not be warrantiedWe visited the store to get the warranty in writing and were told the receipt was the warrantyHowever the verbiage of the receipt is generic and not related to the manufacture of the mattressWe asked for them to take back the mattress cover since we were bullied into purchasing this cover and that we were told that the manufacture holds the warrantyWe tried to get them to help us make contact with the manufacture of the mattress to get the warranty and we were just handed a pamphlet about the mattress and a possible warrantyHowever, this handout had not contact information or an area that had a place to put the serial number or customer information on it so

Poor Customer ServiceThiefsWas interested in recliners and a love seatThey only had one recliner and said they should have the other one in daysOrder was placed on June 2016, today is July and I have not merchandise.They charged my credit card on June 5th so I have been paying for furniture I never receivedI called the store numerious times for an update on the 2nd reclinerI was advised each time it would be in next week Went to the store today for a full refund and they out right refused to credit back the chargeTold me I was not entitled to a refund So I called the credit card company right from the store and now I am disputing the charge The sales person was RUDE and a *** When I asked him his name, he said to me, "Who are you, I dont know you from Adam" and you are no longer welcome in the storeHe said his name was Ryan but his name tag said Mijka

I laid away a couch & two recliners at american freight furniture in newport news vaI was told by the sales lady it would stay there until payed offI went to pay it off Feb & they did not have my set any longerThey sold itI was then told that it was discontinued & another set would have to be made & orderedI was guaranteed it could take up to weeks but no longerIt is now March & I still do not have my living room suite or my money I paid which was $I have not received the 1st call from them what so everI called so many times and get the same answer no refunds & there waiting on it to be shipped

• I purchased $3,worth of furniture from the Northfield office in February, 2017;
• I contacted *** *** which had an advertisement in the American Freight store for his delivery and set up businessHe is a uninsured subcontractor for American Freight - wasn't aware of this until I spoke with his insurance agent to file a claim;
• He was supposed to be at my apartment to deliver and setup all furniture between & PM
• He then called me @ and told me he was behind and would give me $off my delivery fee
• He then called me back @ 5:and told me he’d give me $and that that was the best he could do and that would be the most his “superior” would offerI told him he had no superior, this is his businessHe then told me he’d be at my home by 6:
• 7:he arrives delivers the furniture
• The table I purchased for $442:
o *** used the wrong nuts, bolts and screws and stripped the bolts and screws
o The table was completely dinged and nicked up (pic

I purchased a dresser and mirror for the amount of I had this merchandise for less than hoursIt did not come with the proper screws to be able to put this product togetherWe returned this merchandise back to the store to receive a full refundThe store manager Stephen C*** refused to give my credit back to my credit card
The sign in the store said returns are given in daysWhen I questioned him about the days he responded by saying "Oh that is for layaways " The sign did not say Layaway at allI did take a picture of the signI asked him for my refund again he refused to return my money and he forced me take the store creditHe also did not even offer to give us additional screwsThe dresser was defective and he offered no assistant in satisfying my problem

All the facts have not been exposed hereThis customer's claim has bee deniedCustomer knows thisNONETHELESS......American Freight will authorize a replacementPlease have her call the our V-Pres...Kevin O*** at *** *** *** to work out the details

When going into the store on Erie Blvd we asked to see the sofa!s advertised on line starting at $ We were told that they do not carry theseThat the advertising online is only for bigger cities like New York cityI feel that that is advertisingWe drove minutes to come to the storeThere are no sets of couches and loveseats for $

I purchased a mattress set February and after a few days I noticed it slumps in the middle and sticks out on the sideI called and was told to send pictures, which I didEach time I call someone says they will call back, but no one does

I purchased a set of couches from their store in Sanford, FLThe long couch had a broken frameIt is almost ripping through the back of the couchWhen I contacted the Sanford store, they told me I would have to wait at least weeks for the corporate office to contact themI was also told that I would have to pay the delivery feeI waited over weeksAfter many calls, I was told that they finally heard from the corporate office They said it was ok to replace my couchAll of this has been going on since November....and STILL NO COUCH!! I contacted the corporate office to tell them how I did not agree with having to pay a delivery feeThe manager of the Sanford store called meAfter much discussion, he agreed that I would not have to pay a delivery feeWeeks later, I am STILL waiting for the new couch to be delivered

I personally had an indecent with the store managerHis phone etiquette was VERY rudeI called to inquire about my delivery since I was told someone would call me with a time windowI know the store closed at 5pm and it was 2:30pm with still no callWhen speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before)I told him how this was incorrect and he proceeded to say how he would correct itTwo more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain timeSo now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang upSo then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up againMy boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs upMy boyfriend calls two more times for the phone to be picked up and hung up once more and then no answerAt this point it's 4:45pm and I have no idea what's going on with my purchaseI hop in my car and head to the storeOnce I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says meI then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the otherI said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund"In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on himCal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there)In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you wanta refund"Never in my life have I had such HORRIBLE HORRIBLE customer serviceThis man who calls himself a manager and no regard for human to human respect and defiantly doesn't deserve the position he is inI should have know better because after reading the reviews for this store I should have stayed awayI felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scaredThis is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight

I purchased the Bingo Brown loveseat and sofa combo on 2/04/and on 2/10/one of the main wooden support bars is beginning to push through the back of the couchOn 2/10/I called the store and asked to speak with someone that can help me, told them about the issueHe then said to take some pictures of it and send them to the store's email at ***@americanfreight.us
I did this as soon as I hung up the phone and did not hear a responseafter waiting a week I called the store again and asked what was going on with the complaintThe same person I talked to before answered the call and said he had not herd back from the factory about weather they were going to issue a replacement or not, but they should be calling tomorrowthat was weeks ago
My receipt says all sales are final but it also says there is a limited warranty from the manufacturer, and the person I talked to said it was days

On June 1, 2016, I placed a dining table and chair on layawayI went into the store and requested my refund on or around June 14, The young lady informed me that unfortunately, their layaway policy does not allow a refund after daysShe stated that I could either receive a store credit or simply get the chairs only if I did not want the table anymoreOn June 26, 2016, I called and spoke with the store manager and asked if I decided to only get the chairs what would happen to the rest of my money as it would be an overpayment? He told me that I could only get a store credit
This policy is absolutely unacceptableI was even willing to purchase something from the company for the sake of good businessHowever, I find it hard to believe that keeping an overpayment from a customer (layaway or not) is acceptableEven if I decided to purchase something from them to compromise, they refuse to give me my overpaymentAlso, I asked if he would make a one-time exception to the

I bought a bunkbed on 30, MarchI was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order itI paid in full that dayI was told they put it on order and it would take about daysIt's been days so far and they still don't have it or know when they are going to get itTheir customer service skills are poor and their managers don't careThey keep passing the fault aroundNever do business with them

I am rejecting this response because:
Regards,
*** ***

I purchased a leather reclining sofa set from American Freight some time agoWe also purchased the lifetime guaranteeMonths ago, the left side reclining cable broke on the loveseatNow the chair will no longer reclineMy husband contacted American Freight on October 25th and explained the situation and we were told they would order the replacement cable in order to repair the chairA few weeks went by and we heard nothing, so my husband called...apparently no one at the store remembered the problemMore weeks went by and we were told the part is on orderdays passed and someone told us they were going to look in their inventory for the partMy husband now calls every Monday like clockwork and is told another story repeatedlyThey have no idea where the part is or how long it is going to be until it is fixed Now....more than days have passed and still we have seen absolutely no resolution whatsoeverWhen my husband approached the customer service rep regarding eithe

I put a layaway in on 7/17/15.After the intial $deposit The total was $The original delivery date was set for 10/11/I called and cancelled the delivery on the morning of 10/11/,but I went into the store and I made a payment of $1,My new Balance was $1,
On Thursday 5/19/I called to find out my balance and set up a new delivery dateI was told my items had been delivered on 12/16/Furious, I asked where the items had been delivered.  The associate then says ,"Oh ,I see you took the money off the bedroom, living room and dinette and put it on mattresses and you picked them up 12/16/I said sir, you've obviously given my things to the wrong person, how did you allow someone to make account changes AND "pick it up" without them showing proper identification? He nonchalantly told me to come in the next day and the Store manager Damon B*** would be able to show me the tape,and the signature abd resolve the issueI asked for the regional

Great prices overallBut the catch is if you finance, after 101days they charge you an additional $Most people that finance might not be able to afford these prices .If you buy, buy outright

American Freight is going to go fourth to give this customer her furniture. Because it has been more than a year this customer will not be refunded but will be able to receive her furniture or a store credit or to reselect to other furniture. Please have customer call into the store and speak to the store manager

Customer has been replaced with the kind bed set. Customer has received store credit of $ea...one has been used. We apologized for this inconvenience!

I purchased furniture on April 21, for a credit of $I picked the furniture out and it all came to $I paid + tax, which equaled to After the transaction, I was given a copy of the so-called contract which stated all I owe was $Now payments later of 1,paid, I am still paying off one thousand dollars off for furniture,I called and sent two emails one month ago and never got a call back or emailI finally talked to one of the Reps in Oct31, (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off dateI was never told that after that date the payments are stretched another $and according to the Rep: I still owe which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I