American Freight Furniture and Mattress

This customer has had in her possession/her home her furniture for almost months. This furniture has been exposed to all elements at this point in time. Too much time has elapsed. All our stores warehouses are professionally sprayed every month. No
inconvenience fees of any kind will be provided

I bought a queen size mattress at this business in SeptemberBy October I had issues with the mattress sagging in the middleI contacted American Freight because I was told there is a year warranty on the product I boughtI took the required picture they asked me to and emailed to the address they gave meThey told me it would take 6-weeks to hear back from the warranty companyI have yet to hear anything from anybody on this matter and it is now December 10thI have contacted American Freight on several different occasions and inquired about my warranty status only to be told that they would check on it with the warranty company and they would give me a call either that night or first thing in the morningI have yet to receive a return call and am getting very frustrated by the lack of response and the further decline of the product I was sold

we bought a mattress set and got the product home and it didn't work with our sons bedI looked online that night to see their return policyit stated that if we returned the complete set in original packaging we would get a refundI called to verify with the store manager the next morning because the receipt had two different things listedhe claimed I did not see that listed on the website and I told him exactly where it was listedit was under frequently asked questions under returns/refundsI then proceeded to read him word for word what it stated on the websitehe then told me that what it meant to say was that only lay away items can be returnedI continued to argue and tell him that because the website did not say what he was telling me that I want my money backI was getting no where and ended the phone call frustrated and not happy with how the manager handled my situationwe will NEVER be purchasing anything from this company again

On April 1, I visited the Norfolk, VA store to purchase a twin size mattress and box spring for my teenage daughter The set I chose was not in stock, but I was told it would be in within - weeks I made payment in full and was told I would be contacted On April 15, a employee from the store called to inform me that my mattress/box spring set had arrived and I could come in at anytime to pick it up I told him to expect me either that afternoon or the next day I live a hour round trip drive away from the store, plus a $toll and gas The next day my daughter and I discarded of her old mattress/box spring set and traveled to the store to piher new set Once I arrived at the store I was informed that the new set I had paid in full for and was informed the day before had arrived, was in fact NOT THERE at all I spoke to manager concerning the problem, explaining that my daughter now had no bed to sleep on because of his store's mix-up I could not let my c

Bought furniture in DecemberFurniture paid in full in FebruaryDelivery date on 02/13/no deliverydelivered furniture at 10pm that MondayGot a call Monday morning stating that dresser was damagedThey delivered the rest of the furniture on MondayCalled several times about missing dresser and was told that they didn't receive itlast call female on the phone told me that they have no record of my dresser I paid $for the dresserI would like either my dresser or a refundIt seems as though I am getting the run around for something that I bought

Started off buying a larger bed set, once realizing it was too big for our room we downsizedOnce going to pick up bed they failed to tell us that the France wasn't included and was charged an additional $50+ to buy one that we had thought was in the whole priceAlso, once setting the bed up me and my husband can't fit on the tiny bed comfortably!! We need to return and get refundNeed a bed we can both fit in!!

I purchased a new bed on the 16th of December I called the store on the 21st of December I told the person my mattress has a sink in the bed manager was not in called later manager told me to email pictures to I did as he asked four different times I emailed again and reminded him that I had sent pictures to him four times he emailed me back that he had not gotten them he asked me to bring my phone to him to get the pictures off of my phone he said he would be back in touch me by Friday I called today because he did not call one of the said manager was busy but could he help I told him I wanted a refund he said once the bed leaves the store there can not be a refund even if the bed was sinking I bought the bed home I have most all of my emails my bed is not in good condition help please

In August we purchased a recliner for our year old son for his birthdayIn less than three months the chair fell apart to the point it was garbageWe had purchased a yr Warranty, but even if we had not, I was determined that they should replace the recliner since it didn't even last three monthsIt was cheaply made! So I contacted the store manager and she was very nice and agreed to put in the claim to get a new chairAnd on November 15, she e-mailed me and said we could come back and pick up the new chair/ reclinerShe said to donate the old chair as they did NOT want it backHowever, it was GARBAGE and we had to pay our trash man to haul it awayIt was useless So anyway, we picked up the new recliner sometime in the days after November 15th
Today that "new" recliner fell apart! I immediately told my son to call the local American Freight and ask to speak to the manager (Katelyn P***Because after all, we purchased this chair for like $plus the $

On Monday, March 20, 2017, I purchased a dinette set from American Freight and Furniture located at Page BlvdStLouis, MO My sales representative's name is Stephen Stephen checked inventory for the "set" and informed me he had the table in stock and asked if "I would mind having the chairs from the display?" I agreed to accept those I paid for my furniture and waited for the loading process While loading, I noticed of the chairs were missing parts at the bottom Stephen came out, called a manager, and explained to me they would "order the parts." I followed his instruction and emailed the information he requested
Today, Thursday, March 23, 2017, I called the store to inquire about the information I sent Stephen to ensure he received it and to acquire and anticipated date of resolution to no avail
Upon asking for a manager, I was advised:
"The item is as is."
"You purchased a floor model."
"That set has been discontinued."
I then stated, "I really n

We bought a couch and love seat in February will it started to bow in the middle so they came and replaced it then a few weeks later it happened again so they replaced them again and when we opened the wrapping off of them there all skuffed up and holes in places and I just over this we purchased a warranty for this and now there telling us they cant do anything about it this is the sets of furniture from them and have always been please until now

I purchased a bedroom suite with night stands, when I purchased it the sales clerk told me that they only had one in so he had to order the second one and when it came in, I just had to come and pick it upI gave them weeks, I called to see was it in, the first person that I talked to looked it up and told me that it hadn’t came inHe told me that it should be in later that week when the truck cameI called that Saturday and they told me a different story, that it was delivered to meI told them that they didn’t have it in stock when I purchased it and I haven’t been able to resolve this issueThe salesman knew that he didn’t have it but he said that they had to follow proceduresI want what I paid for or I want my money back

Bought a Stewart and Hamilton Mattress from American Freight in Nov Took it home myself and put queen size mattress and box spring on my bedAbout 2-months later, noticed the mattress was beginning to sink were I sleep(I weigh pds) so I turned mattressother side began doing the same thingCalled American Freight and was told to send on pics for manufac warranty and that someone would get back in touch with me in about a monthHeard nothingcalled again AF said they didn't receive any picsresentno answer againcalled againpictures were not good enoughsent more picsno answer from AF againwent to storeManager says that he sent pics but when I went behind counter and looked at computer, the manufacturer had a notice on computer that pics were not good enough againAll I want is a different mattress or my money backmy goodnessI've even asked fro the Stewart and Hamilton customer service number and no one will give it to me or they claim that don't have

My daughter and I purchased and paid with a debit card over $1,worth of furniture bed room sets and sofa and loveseat on 1/6/to be delivered on 1/13/I received a call on the morning of the 13th stating my love seat was not at that location and delivery was going to be late because they had to go to another store to get itLater that night I received a call from the delivery guys saying they were getting stopped by the police and would have to call me back, they called me back to say they could not deliver because their truck tabs had expired and the police was making them go back to the store and would not make my delivery until the next day they said they had another truck but one of them had to go home to his baby because his wife had to go to work, they said they would be there at 10am I was very upset I had just lost my husband unexpectedly and had to move into an apartment and people from out of town with babies that was staying the night to help me it was our fir

IN April of I went to American Freight in Louisville hoping to get a nice love seat and sofaI found one of eachAbout months later, I was downstairs cleaning, when I happen to notice a bunch of fuzz on the floorI wondered where it was coming from and traced it the the back of the sofaI opened the velcro part up and there was a large tear in itI called the store and was told to take some pictures and send them by e mail to a certain person, which I did We went back to American Freight and picked out a love seat to take place of the one that had the ripWe ended up having to pay out $more because of the price differenceWe went home to see if the other piece of furniture we had gotten from them was defectedSure enough, it was! I was told once again to send a picture by e mail to a certain personWhich I didWe waited over a month to hear if we were getting a credit for the 2nd pieceWe called several times to checkWe first voiced our concern on the 2nd piec

I purchased a faux leather loveseat on 2/29/and was told that it would be in within days, after days I started calling the store and was given a delivery date different times and after nearly months I finally get one delivered that was defective, so called the sore and was told to text them picture which they say they did not get, thus I printed pictures and delivered them myself on a Friday and was told by the manager that he would call me by Sunday with the new delivery date, which did not happen, so I called him Tuesday and was told May 6th, when May 6th came around and nothing not even a phone call I called them back and then was told June 26th which was not acceptable so I asked for my money back and was told they did not do that, so I stayed on them and on Friday June 16th the store manager Anthony called and we were told it would be delivered Sunday the 18th Fathers day between and PMAfter sitting around all afternoon and missing the fathers day celebration with my family no show or even a phone callI went to the store today June st and confronted the manager and was told that it was on the truck and they tried to call but, got no answerI sat at home waiting for their call all afternoon and no calls except from my wife to see if it had arrivedWell it is now 4:PM and I am waiting, but would recommend if some one is considering using this business to totally avoid it

I had purchased a bedroom suite from American FrieghtThe bedroom suite was supposed to come in weeks and they were to call me when it arrivedmonths later they finally called me and given my situation of having no place to live and no money I requested a refund on the furnitureThe furniture has never left the store I have not gotten the furniture and when I called the corporate office to nicely ask for a refund the director of customer service was hateful and told me it wasn't my business why other customers have received a refund but I was not getting a refund and refused to speak with me and hung up the phoneRefusing to discuss anything more with me the manager, District manager and the corporate office have been extremely hateful to me and this is extremely upsetting considering a director of customer service is allowed to speak to customers with so much hateful regards and inconsiderationIt is not ok that she can hang up the phone and refuse to speak to me when in no w

We lasted months as clients of *** *** *** ***The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the propertyThese matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** *** *** with regard to these matters to attempt to resolve them amicablyAt a March 16, meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property,

I am very disappointed with my last purchase with American freightI purchased a set of Simmons furniture on 11/20/from the Fort Shawnee DrIn Lima, Ohio locationWhen we put furniture in our home the cushioning in couch and love seat was not evenly distributed, so we figured that it was because of how it was stored in there warehouse on it's sideBut when you sat on both couch and loveseat you could feel the wood, and was not comfortable at allSo my husband and I decided to give it a couple months to see if the cushioning would eventually spread out, but never didSo I called American freight in February and was advised by the manager Dave to email pictures and he would get back to me to fix issue, but every time I would call he was either busy and would not get back to meSo we called Simmons furniture to inquire warranty information and they told me that there furniture was warrantied for a yearRebecca the corporate manager for Simmons furniture advised me to contact American freight to resolve my issueSo I continued calling Dave for over a month, and he said he hadn't heard back from corporate but to call him back if I hadn't heard from him in a dayBut doesn't take my callSo I called and talked with Rick and he said he would take care and that corporate had been calling me but I have caller Id and voice mail and had absolutely no call or messages from either American freight or corporateSo I called Kanya from corporate left messages with pictures and she has not respondedSo I am now stuck with junk furniture that is uncomfortable and can feel the wood, that I paid over a thousand for But and looking to seek some legal advice to see if there is anything else I can doAmerican freight along with there corporate manager is very unprofessional, and am a very unhappy customerI am just trying to make sure other people don't have this same issue when purchasing furniture from American freight

I paid $for a couch , they explained it would be 2-weeks before they could deliverWhen that date came they called and said that couch was no longer available I went to pick out a different couch,and was told that the couch was still in stock,and the information was an errorAgain 2-weeks, with no couchI asked for a refund and was told it takes days to receive a full refund

I would like to close my complaint against American FreightI just received my replacement loveseat the same day I filed this complaint against themThank you for your help