American Freight Furniture and Mattress

Bought a Stewart and Hamilton Mattress from American Freight in Nov Took it home myself and put queen size mattress and box spring on my bedAbout 2-months later, noticed the mattress was beginning to sink were I sleep(I weigh pds) so I turned mattressother side began doing the same thingCalled American Freight and was told to send on pics for manufac warranty and that someone would get back in touch with me in about a monthHeard nothingcalled again AF said they didn't receive any picsresentno answer againcalled againpictures were not good enoughsent more picsno answer from AF againwent to storeManager says that he sent pics but when I went behind counter and looked at computer, the manufacturer had a notice on computer that pics were not good enough againAll I want is a different mattress or my money backmy goodnessI've even asked fro the Stewart and Hamilton customer service number and no one will give it to me or they claim that don't have

MY father has a landline with a answering machine to screen his calls.my father called the business and went and picked up the loveseat himself today...and told them himself that there was no message or callMy father still wants compensated for his time and inconvienceWe are requesting the amount of the loveseat plus taxesSince my father already picked it up himself we are not asking for delivery chargesMy father bought the loveseat cash on july 26th and just got it himself today months and almost weeks later

In August we purchased a recliner for our year old son for his birthdayIn less than three months the chair fell apart to the point it was garbageWe had purchased a yr Warranty, but even if we had not, I was determined that they should replace the recliner since it didn't even last three monthsIt was cheaply made! So I contacted the store manager and she was very nice and agreed to put in the claim to get a new chairAnd on November 15, she e-mailed me and said we could come back and pick up the new chair/ reclinerShe said to donate the old chair as they did NOT want it backHowever, it was GARBAGE and we had to pay our trash man to haul it awayIt was useless So anyway, we picked up the new recliner sometime in the days after November 15th
Today that "new" recliner fell apart! I immediately told my son to call the local American Freight and ask to speak to the manager (Katelyn P***Because after all, we purchased this chair for like $plus the $

I had purchased a bedroom suite from American FrieghtThe bedroom suite was supposed to come in weeks and they were to call me when it arrivedmonths later they finally called me and given my situation of having no place to live and no money I requested a refund on the furnitureThe furniture has never left the store I have not gotten the furniture and when I called the corporate office to nicely ask for a refund the director of customer service was hateful and told me it wasn't my business why other customers have received a refund but I was not getting a refund and refused to speak with me and hung up the phoneRefusing to discuss anything more with me the manager, District manager and the corporate office have been extremely hateful to me and this is extremely upsetting considering a director of customer service is allowed to speak to customers with so much hateful regards and inconsiderationIt is not ok that she can hang up the phone and refuse to speak to me when in no w

I bought a mattress and a sectional during one of their promotionsI decided to use their finance option for the first timeI originally wanted to do the layaway, but was told that they don't do that anymoreI asked how long the payments were and was told weeks which is monthsTurns out if it's not paid off in months they add fees and interest which drags it out a yearBut the payment is auto deducted from my account so I don't have control how much or how quickly it's paidI get no statements to know what my interest rates are, the fees, or what I still oweYepBy the time I'm done I'll have paid twice what I bought it forAnd they purposely kept that from me because I asked before I signed anything

I purchased a reclining sofa with fold out table on 2/21/The frame is broken on two ends and padding wore out the foot rests all readyWe take care of our furniture, we do not have small childrenThe sofa is not good quality like we were informed it was at time of purchaseWe were told if we purchased an insurance policy through their insurance company "Guardian" that everything would be covered, we were handed a paper stated what it covered and it seemed legitNow that we have an issue the insurance company is finding all kinds of loop wholes to not help and American Freight just tells us to call the insurance companyWe paid $on 2/21/for what is now junk not do to anything we have done

I purchased a new bed on the 16th of December I called the store on the 21st of December I told the person my mattress has a sink in the bed manager was not in called later manager told me to email pictures to I did as he asked four different times I emailed again and reminded him that I had sent pictures to him four times he emailed me back that he had not gotten them he asked me to bring my phone to him to get the pictures off of my phone he said he would be back in touch me by Friday I called today because he did not call one of the said manager was busy but could he help I told him I wanted a refund he said once the bed leaves the store there can not be a refund even if the bed was sinking I bought the bed home I have most all of my emails my bed is not in good condition help please

We bought a couch and love seat in February will it started to bow in the middle so they came and replaced it then a few weeks later it happened again so they replaced them again and when we opened the wrapping off of them there all skuffed up and holes in places and I just over this we purchased a warranty for this and now there telling us they cant do anything about it this is the sets of furniture from them and have always been please until now

....customer has a box spring and if she doesn't care for it she is welcome to come back into the store and exchange itIf there is a price difference on another style, customer must pay this
Please advise customer that everyone must show respect!

Complaint: ***
I am rejecting this response because:

On April 1, I visited the Norfolk, VA store to purchase a twin size mattress and box spring for my teenage daughter The set I chose was not in stock, but I was told it would be in within - weeks I made payment in full and was told I would be contacted On April 15, a employee from the store called to inform me that my mattress/box spring set had arrived and I could come in at anytime to pick it up I told him to expect me either that afternoon or the next day I live a hour round trip drive away from the store, plus a $toll and gas The next day my daughter and I discarded of her old mattress/box spring set and traveled to the store to piher new set Once I arrived at the store I was informed that the new set I had paid in full for and was informed the day before had arrived, was in fact NOT THERE at all I spoke to manager concerning the problem, explaining that my daughter now had no bed to sleep on because of his store's mix-up I could not let my c

We have explained to Ms*** that she is welcome to go to StPeters, MO location to either be refunded or to pick up the chairs!

On Monday, March 20, 2017, I purchased a dinette set from American Freight and Furniture located at Page BlvdStLouis, MO My sales representative's name is Stephen Stephen checked inventory for the "set" and informed me he had the table in stock and asked if "I would mind having the chairs from the display?" I agreed to accept those I paid for my furniture and waited for the loading process While loading, I noticed of the chairs were missing parts at the bottom Stephen came out, called a manager, and explained to me they would "order the parts." I followed his instruction and emailed the information he requested
Today, Thursday, March 23, 2017, I called the store to inquire about the information I sent Stephen to ensure he received it and to acquire and anticipated date of resolution to no avail
Upon asking for a manager, I was advised:
"The item is as is."
"You purchased a floor model."
"That set has been discontinued."
I then stated, "I really n

My daughter and I purchased and paid with a debit card over $1,worth of furniture bed room sets and sofa and loveseat on 1/6/to be delivered on 1/13/I received a call on the morning of the 13th stating my love seat was not at that location and delivery was going to be late because they had to go to another store to get itLater that night I received a call from the delivery guys saying they were getting stopped by the police and would have to call me back, they called me back to say they could not deliver because their truck tabs had expired and the police was making them go back to the store and would not make my delivery until the next day they said they had another truck but one of them had to go home to his baby because his wife had to go to work, they said they would be there at 10am I was very upset I had just lost my husband unexpectedly and had to move into an apartment and people from out of town with babies that was staying the night to help me it was our fir

The will be replaced for free today!! OUR APOLOGIES!!!

Our accounting records show this check has been cashed, with a signature of *** ***

We lasted months as clients of *** *** *** ***The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the propertyThese matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** *** *** with regard to these matters to attempt to resolve them amicablyAt a March 16, meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property,

we bought a mattress set and got the product home and it didn't work with our sons bedI looked online that night to see their return policyit stated that if we returned the complete set in original packaging we would get a refundI called to verify with the store manager the next morning because the receipt had two different things listedhe claimed I did not see that listed on the website and I told him exactly where it was listedit was under frequently asked questions under returns/refundsI then proceeded to read him word for word what it stated on the websitehe then told me that what it meant to say was that only lay away items can be returnedI continued to argue and tell him that because the website did not say what he was telling me that I want my money backI was getting no where and ended the phone call frustrated and not happy with how the manager handled my situationwe will NEVER be purchasing anything from this company again

This customer has received TWO NEW CHAIRS, FREE DELIVERY!!

I purchased a new Mattress for my grandson with a headboard footboard and rails...the mattress had bed bugs inside of them...I notice every time my grandson woke up he was scratching his back and legs at first it seem to look like mosquito bites but then they became so worst they covered the top of his year old back from shoulder to shoulderwhen his beding was changed he had blood splats from a bed bug fecal...Then I had a exterminator come review his bedIN FACT THE BED WAS THE ONLY BED IN THE WHOLE HOUSE THAT WAS INFECTED...This is the review from the exterminator: Inspected each room found live bedbug on mattress in sons roomFecal smears on sheets and mattressChecked other rooms no evidenceInspected living room furniture no evidenceTreated Sons bedroom for bedbugs, sprayed mattress and box spring with cross fire.the Charge for the exterminator was
399.00+= I WAS SOOOO disappointed and disgusted I have been shopping with them for years I even recommende