American Freight Furniture and Mattress

DO NOT GO TO THIS FURNITURE PLACE, INTEREST CHARGE IS 144%, YOU READ THAT RIGHT AND THE STORE IS FULLY AWARE OF IT THIS SHOULD BE ILLEGAL

Bought furniture in DecemberFurniture paid in full in FebruaryDelivery date on 02/13/no deliverydelivered furniture at 10pm that MondayGot a call Monday morning stating that dresser was damagedThey delivered the rest of the furniture on MondayCalled several times about missing dresser and was told that they didn't receive itlast call female on the phone told me that they have no record of my dresser I paid $for the dresserI would like either my dresser or a refundIt seems as though I am getting the run around for something that I bought

I paid $for a couch , they explained it would be 2-weeks before they could deliverWhen that date came they called and said that couch was no longer available I went to pick out a different couch,and was told that the couch was still in stock,and the information was an errorAgain 2-weeks, with no couchI asked for a refund and was told it takes days to receive a full refund

They brought us a sofa and a chair that does not matchSo as it stands now we are still waiting on the correct replacement reclinerI do not want to close this complaint until I have the correct replacement furniture in my houseThis has been going on way too long

Once we receive ALL of our furniture that has been FULLY paid then things will be resolvedWe haven't received the dresser nor mirror that's why I rejected the last message

I bought a queen size mattress at this business in SeptemberBy October I had issues with the mattress sagging in the middleI contacted American Freight because I was told there is a year warranty on the product I boughtI took the required picture they asked me to and emailed to the address they gave meThey told me it would take 6-weeks to hear back from the warranty companyI have yet to hear anything from anybody on this matter and it is now December 10thI have contacted American Freight on several different occasions and inquired about my warranty status only to be told that they would check on it with the warranty company and they would give me a call either that night or first thing in the morningI have yet to receive a return call and am getting very frustrated by the lack of response and the further decline of the product I was sold

I am very disappointed with my last purchase with American freightI purchased a set of Simmons furniture on 11/20/from the Fort Shawnee DrIn Lima, Ohio locationWhen we put furniture in our home the cushioning in couch and love seat was not evenly distributed, so we figured that it was because of how it was stored in there warehouse on it's sideBut when you sat on both couch and loveseat you could feel the wood, and was not comfortable at allSo my husband and I decided to give it a couple months to see if the cushioning would eventually spread out, but never didSo I called American freight in February and was advised by the manager Dave to email pictures and he would get back to me to fix issue, but every time I would call he was either busy and would not get back to meSo we called Simmons furniture to inquire warranty information and they told me that there furniture was warrantied for a yearRebecca the corporate manager for Simmons furniture advised me to contact American freight to resolve my issueSo I continued calling Dave for over a month, and he said he hadn't heard back from corporate but to call him back if I hadn't heard from him in a dayBut doesn't take my callSo I called and talked with Rick and he said he would take care and that corporate had been calling me but I have caller Id and voice mail and had absolutely no call or messages from either American freight or corporateSo I called Kanya from corporate left messages with pictures and she has not respondedSo I am now stuck with junk furniture that is uncomfortable and can feel the wood, that I paid over a thousand for But and looking to seek some legal advice to see if there is anything else I can doAmerican freight along with there corporate manager is very unprofessional, and am a very unhappy customerI am just trying to make sure other people don't have this same issue when purchasing furniture from American freight

I purchased a faux leather loveseat on 2/29/and was told that it would be in within days, after days I started calling the store and was given a delivery date different times and after nearly months I finally get one delivered that was defective, so called the sore and was told to text them picture which they say they did not get, thus I printed pictures and delivered them myself on a Friday and was told by the manager that he would call me by Sunday with the new delivery date, which did not happen, so I called him Tuesday and was told May 6th, when May 6th came around and nothing not even a phone call I called them back and then was told June 26th which was not acceptable so I asked for my money back and was told they did not do that, so I stayed on them and on Friday June 16th the store manager Anthony called and we were told it would be delivered Sunday the 18th Fathers day between and PMAfter sitting around all afternoon and missing the fathers day celebration with my family no show or even a phone callI went to the store today June st and confronted the manager and was told that it was on the truck and they tried to call but, got no answerI sat at home waiting for their call all afternoon and no calls except from my wife to see if it had arrivedWell it is now 4:PM and I am waiting, but would recommend if some one is considering using this business to totally avoid it

IN April of I went to American Freight in Louisville hoping to get a nice love seat and sofaI found one of eachAbout months later, I was downstairs cleaning, when I happen to notice a bunch of fuzz on the floorI wondered where it was coming from and traced it the the back of the sofaI opened the velcro part up and there was a large tear in itI called the store and was told to take some pictures and send them by e mail to a certain person, which I did We went back to American Freight and picked out a love seat to take place of the one that had the ripWe ended up having to pay out $more because of the price differenceWe went home to see if the other piece of furniture we had gotten from them was defectedSure enough, it was! I was told once again to send a picture by e mail to a certain personWhich I didWe waited over a month to hear if we were getting a credit for the 2nd pieceWe called several times to checkWe first voiced our concern on the 2nd piec

Started off buying a larger bed set, once realizing it was too big for our room we downsizedOnce going to pick up bed they failed to tell us that the France wasn't included and was charged an additional $50+ to buy one that we had thought was in the whole priceAlso, once setting the bed up me and my husband can't fit on the tiny bed comfortably!! We need to return and get refundNeed a bed we can both fit in!!

On 9/3/I went in and put this dresser on layawaySales Number: ***, Receipt Number: ***Our salesman was ArchieWe made payments to pay the dresser off and then we were told it would be $to pay a delivery company, so we elected to rent a U-haul on 3/3/which was a total of $plus gasWe go to the store and pick up our boxed dresserGet it home and left it packagedWhen we opened the dresser it was broken! Very poorly put together and nails were bent and the top drawer doesn't close and wood hangingWe called American Freight and were put on the phone with a gentleman who we told we just want our $back, because it was clear they are selling junk! We were promised a check for the full amount, which would come from their corporate office, and were told so we don't have any expenses for their mistake they would have their men come and pick up the dresserThe man asked when a good time was to pick it up and we stated any day or time would workHe upd

To begin with the first issue I encountered with this business, I picked up of the items I purchasedUpon arriving to my home and unwrapping the couches I received the love seat and one of the two pieces of bingo piece sectional instead of the sofaI called the store immediately and spoke to Wes, the manger at the time, who also was the one who I completed the purchase with, to explain what happened and he told me I could go back up to the store return the sectional piece and get the correct oneI explained that I am a women, with no family and had asked a favor from a friend to pick up these couches and I did not have him available to bring the incorrect piece back and pick up the correct oneAs a company error I asked if they could pick up the incorrect couch and deliver the correct piece I purchased, Wes stated that it wasn't possible since the delivery company is via a third party and that I would have to pay for this serviceI have been working in customer service my whole life and didn't understand how this being a company error required their customer to pay the consequences, literally come out of my pocket and payAfter several back and forth argument with many rude, negative, no concern conversation with Wes, I realized he just wasn't getting the point and I asked if there was someone higher than him I could speak to because I was sure they would understandHe proceeded to give me Gordon's number who he said was the regional manager and stated I could call him but he would say the same thingI proceeded to call Gordon, he did not answer so I left my voicemail stating I had a purchase from the Mobile, AL location I had an issue with and I requested for him to call me backTill this day, I have yet to receive a call back from GordonA couple of minutes later I received a call from Wes, that the gentlemen who packaged the wrong sofa piece was going to pick it up from my home and deliver the correct one with his own truck and that he would no longer be working there after that day because that kind of stuff cannot happenTo the packagers defense, the piece of the sectional I received was the same model as the sofa, so it was a easy mistake to be made, I was never upset that I received the wrong piece as mistakes are made, but the way that this man handled the whole situation and on top of that never getting a call back from the regional managerThe packager called me when he was on the way to my house to the time he delivered the furniture, he must have apologized timesIt says a lot when the bottom of the chain at this location has more customer service to apologize and acknowledge his error than the top of the store personnel who is labeled as the manager who not once gave me an apologySince then I was told that he was promoted to regional manager in Texas, that is absolutely mind-blowing when all of your stores personnel thinks so poorly of himMoving on to my current issue, still pending resolutionOn the same day I purchased the sofa set, I had been looking online at the inventory available and wanted the Amelia dinning room setAfter purchasing the sofa's at the checkout counter I told Wes I wanted this specific piece he explained they did not have it available at the store and would have to be orderedThat was fine with me, upon asking how long it would take he advised approximately weeksAfter calling time and time again to check on the order, on April 18th they advised that my order was in and ready for pick upI was able to get a friend's help to pick up the dinning room set, as my friend was strapping down the box that had just been loaded into the truck, I was talking to the employee about how glad I was to finally have this to complete my purchase with this company, he was aware of the previous situation I had experienced and said, "yeah the dark wood and leather will look really good together with your sofa", I looked at him confused and said "This table is a distressed white and I am pretty sure there is no leather on this table?" he said "oh yeah there is the seats are and its definitely not white"At that moment I honestly could not believe that there was a possibility that I had the wrong dinning room, I thought he was joking with me or I must be on a hidden camera TV showAfter he checked his packing slip, it was the one he was referencingAt the worst I thought they accidently loaded the wrong one and I was glad we caught it in timeI was wrongUpon going to the counter they pull up my order and see that this was the dinning room on the receipt that was ordered and no reference of the Amelia dinning room setLuckily, there was an employee who remembers me and when the order was placed he assures that I did order that one, after looking it up several times they realize the original order was voided and reentered without a note of the Amelia Dining Room setI am not sure what happened from the time the order was entered and I received the receipt attached for proof, to the time I picked up the wrong dinning room, because no one was able to tell me, as the original order receipt was no where to be foundFrom what I pick up when the voided order was reentered for whatever reason that was they did not add the note on the bottom under "instructions" so no one knew to place the Amelia on the truck instead of the pendwoodThe explanation I received from Wes of why the Pendwood was rang up instead of the Amelia on the original order was because the Amelia was such a new model it was not in their system yet, so he would ring up this one which is for sale for the same price, write Amelia under the instructions and call the warehouse to let them knowThat to begin with is so odd considering it is for sale online, but I didn't care how they did it I just wanted that dinning room setAfter leaving the store that day, with yet again another issue with my purchase, I honestly wasn't even mad anymore as I was with the sofa situation I was just in disbelief, I honestly thought it was a big jokeI never received a resolution when leaving the store that dayLT the manager who took over Wes' position told me he would call Gordon directly because this had to be dealt with by corporate, I advised him to seek someone higher because Gordon had yet to return my phone call, he said he would take care of it and call me back, I never received a callI asked an associate to write down the stores email address so that I could send them proof of the original order receiptUpon sending the receipt to the email address provided, I received an error message back that the email address was incorrect, so I call the store, speak to an associate who didn't know how to help me so he would do some research and call me back, I never got a call back.I called again to follow up with the same inquiry same story, once I received the call back from LT he tells me he has to call Gordon because this has to go through Corporate, this is was told to me weeks ago when I went to pick up the dinning room setToday is the 55th day from the purchase date that I have yet to receive what I have already paid for and the 28th day from the time I walked into the store to pick up the dining room set that was incorrect and to be corrected but have yet to receive a resolution or an action planThis information was also submitted May 4th, days ago to the [email protected] email address and the online "contact us" section on their webpage which I was told would reach headquarters and again have not been contacted onceI have proceeded to file a claim/dispute with my bank to get my money back for a product I paid for and have yet to receive

On their website they have a photo of mattresses listed for $I sent my husband to the warehouse to get the mattresses that were in the photo and he came back with 2" in thick mattress topperI took them back and asked for the large mattresses that were in the photo and he stated that was just a picture of generic mattresses that carry in the warehouseI asked why wouldn't they put a photo next to the actual mattresses they were selling for $instead of random warehouse mattresses he stated he didn't knowI advised him that was advertising

NO REFUND WILL APPLY....REPLACEMENT OR A RESELECTIONS. American Freight suggest if you feel the furniture originally bought is of poor quality than we suggest customer reselects.Heighten communications will not be dealt with by American Freight. OUR RECEIPTS SAY OUR SALES ARE FINAL. IF THIS FURNITURE IS DAMAGED THERE WILL BE NO REFUND BUT AGAIN A REPLACEMENT OR RESELECTION.**IF CUSTOMER HAS QUESTIONS OR ANY COMMENTS CONCERNING OUR SUB CONTRACTING DELIVERY, OUR STORE WILL BE HAPPY TO GIVE CUSTOMER THE DELIVERY CREW PHONE # AND CUSTOMER CAN CALL THEM.PLEASE NOTE: PICTURES PROVIDED DO NOT SHOW ANY DAMAGE.....PLUS.....THERE ARE NO PICTURE OF ANYONE WITH BED BUGS BITES.....WE SUGGEST CALLING THE MANUFACTURER AND DISCUSSING THIS ISSUE OF BED BUGS..... AND ANY SO CALLED BEDBUG BITES IDENTIFIED BY A PROFFESIONAL.NO REFUND.....OPTIONS TO REPLACE OR RESELECT!

This customer has had in her possession/her home her furniture for almost months. This furniture has been exposed to all elements at this point in time. Too much time has elapsed. All our stores warehouses are professionally sprayed every month. No
inconvenience fees of any kind will be provided

I purchased a bedroom suite with night stands, when I purchased it the sales clerk told me that they only had one in so he had to order the second one and when it came in, I just had to come and pick it upI gave them weeks, I called to see was it in, the first person that I talked to looked it up and told me that it hadn’t came inHe told me that it should be in later that week when the truck cameI called that Saturday and they told me a different story, that it was delivered to meI told them that they didn’t have it in stock when I purchased it and I haven’t been able to resolve this issueThe salesman knew that he didn’t have it but he said that they had to follow proceduresI want what I paid for or I want my money back

I would like to close my complaint against American FreightI just received my replacement loveseat the same day I filed this complaint against themThank you for your help

I have been communicating with Jonathan O*** manager for this location, since July 5, regarding defective furnitureThe last communication I received from him was on August 8, in which he replied that he will replaced the damaged item, if the corporate office woudl not I have not had any response from him and I emailed him again on Saturday, August 27, 2016, three weeks AFTER he said he would respond to meI am asking for a refund of the item or a replacement and would appreciate a response I have not contacted the location via phone since I would like to keep a tracking of all of my communications

Please advise customer we will call her and arrange to pick it up and refund her

I bought a bunkbed on 30, MarchI was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order itI paid in full that dayI was told they put it on order and it would take about daysIt's been days so far and they still don't have it or know when they are going to get itTheir customer service skills are poor and their managers don't careThey keep passing the fault aroundNever do business with them