American Freight Furniture and Mattress

I purchased the "New York Trundle Black" bed on 07/15/for $The railings fell apartThe wood split in two and cracked in half.....I haven't had the bed for daysI had it for daysOn the 19th day it fell apartCalledThe store and theyTold me that because IDidn't purchased their warranty that I would have to deal with the manufacturer....I read the receipt out to the sales person....It states that, American Freight does not extendWarranties other than specified by manufacturersSo I asked what they were? I was told that thereIs noWarranty.....I felt that that statement was very misleading to me as a consumerThey should information the consumers who will be making a purchase from them that the purchase will be buy at your own risk.....As isFurniture....I just want my money back.....I was sold a bag of goods that areDefective had I was told that theCompany is aAs is company....I would have gone elsewhere

Purchased items on 2/20/Told by salesperson items were in stock and could be delivered next day 2/21/Received call o/a 8:PM 2/20/advising store did not have a truck or driver for 2/21/deliveryReceived another call 2/21/stating still no truck or drive for 2/22/deliveryReceived 2nd call 2/22/stating items would be delivered on 2/23/before 11:AMThree men showed morning of 2/23/with partial itemsDid not have master bedroom dresser and mirrorScrews to attach headboard to bed frame were left at storeDid not attach handles to drawersDid not have screws to attach headboard to bed frame for guest bedroom were left a storeDelivery person damaged headboard by drilling six holes in headboardDid not attach handles to drawersDid not have table tops for living room coffee and two end tablesDid not have coffee and two end tables for family room furnitureThere was a small chip on Timber Creek headboardCalled the store and spoke with sales per

On April we expected the delivery of the ABILENE Tabacco Reclining Sofa between 3:00- 9:00pmUpon calling the Erie Blvd store numerous times we were informed that the couch was in the truck and was in transit for deliveryAt 9:pm we received a call from someone stating he was the delivery driver and the truck was broken down in Watertown NY which is approximately 1/hrs north of were we liveAlso when he checked the mercahandise he had in the truck it was Not the couch we had orderedOn April I contacted the Erie Blvd store andspike to Nathan who is the store manager to explain the situationHe informed me that the couch we ordered has not even been ordered yet and he was unaware of the situation that occurred the pervious dayI informed him that his employees stated to be that they had the right couch on the truck which was not the caseAlso he informed it would be another 3-weeks to receive the correct couch since it was never ordered in the first placeI

I purchased a bed from american freight aprilfor including delivery and it keeps falling apart.I cannot sleep on it

The worst customer service I have ever experienced in my life! My husband and I have been in the market for a new living room set for quite some timeMy Husband has a chronic illness, so we decided as a family that we didnt need to go to a big name store and spend thousandsSo today as we were browsing online we came across what seemed to be a great deal from American freightWhen we get there, we are led to this horrible couch and loveseat that I wouldn't even consider for my kids playroomLet alone a true family room where we entertain our guestsSo we browse for a while with our two toddlers and see a few things that peak our interestMy family and I sit down to discuss which set we like bestWe are prepared and about to make a very large purchaseThe next thing I hear is "get off my furniture kids" my husband and I immediately get up and begin to walk our kids to the car deciding not to purchase from this companyAs we walk by the manager, without provocation, he yells at me and says I don't come to your home and climb on your furniture maybe you should keep a better eye on your kids This immediately stopped me in my tracksFirst he yells at my kids then he yells at me! I turn around as my husband takes the children to the car and ask the manager if he has childrenHe avoids the question and tells me that I am a bad mother because my husband and I, in his words were not watching our boysThis is the store manager! Picking a fight with a customer! I have never felt so disrespected and angry with a company before in my lifeAs a manager of a store myself, I would never treat anyone the way this man treated my familyAnd yelling at children! I think not! This so called business will never get a dime from myself or anyone I know ever againBuyers beware!

There isn't nothing American about it! Purchased a lot of furniture from this store the the sales associate Ensure the warranty I have purchased was for any damage and that it was a yr protection plan, which was a lie and was all hear sayIt was completely bogus, and have not received any detailed documents stating the policy of guardian value planWhen I first purchased my bedroom set, I purchased a living room set with coffee tables and end tables, they had the coffee table in stock so I brought it home and put it together, it was damaged as soon as I opened the boxPaid the 70$ bogus delivery fee and had called and taken photos of the damaged goods that were purchasedSo when scheduled for delivery they were to take back the damaged table and bring a new upon deliveryThe store was unorganized with the delivery because the delivery guys had note such statement regarding the message to do soSo I wait again and they finally found the new coffee table and delivered it the same day with the rest of the goodsUpon retrieving the bedroom set, and the living room set, after they left I was excited to put together my furniture and started taking it out of the boxesEverything but the couches were damaged, I took pictures and called and showed the sales associates at the store what they sold meThey were to set another time to pick up and deliver the new replaced goodsWell, they waited forever to schedule it and turn around and gave me the run around, to the point I had enoughI finally got the number for the warranty place that is not specified on sales receipt of course you can only claim incidents that happened with in days! I've been trying to get this resolved since May 2017!

Guarantee or Warranty Issues AND Customer Service Issues
On 1/18/16, we purchased a sofa from American Freight The initial sofa we purchased was too big for our home It was brought back to the store and store credit was given We selected a new couch (Mickey Pweter pcsectional) It was delivered to our home on 1/19/ After days of having the couch in our home, we noticed a loose piece of material on the inside right arm It was making a popping sound every time it was touched I made a video documentation of the problem, contacted American Freight on Friday, 1/22/ There is a year Manufacture Warranty on the sofaWe were told to bring the couch back to the store for inspection On Saturday, 1/23/16, we delivered the couch back to American Freight in Burnsville, MN They were very uncooperative Store personnel were wondering why we brought the couch back They weren't going to let us unload the sofa to see the defect They didn't have a sofa in stock, so

I have been communicating with Jonathan O*** manager for this location, since July 5, regarding defective furnitureThe last communication I received from him was on August 8, in which he replied that he will replaced the damaged item, if the corporate office woudl not I have not had any response from him and I emailed him again on Saturday, August 27, 2016, three weeks AFTER he said he would respond to meI am asking for a refund of the item or a replacement and would appreciate a response I have not contacted the location via phone since I would like to keep a tracking of all of my communications

On Saturday, July 1st I stopped by the American Freight store as I was looking for a new couch for my living roomI was pleased by the furniture selection and low prices, as well as friendly sale associatesThe same day delivery was the deciding factor, so the couch was bought at the great price of $ I was told that I would pay the delivery driver in cash $ when the furniture arrives The couch was delivered the same day, in the evening, the only problem -it was wrong couchThe color was brown instead of greyWhen the delivery guys squeezed the couch through my door, I noticed a few light scratches on it, and when I mentioned it to the driver, he quickly denied it, saying the scratches were there beforeI was so preoccupied with the door, that I only noticed the couch was not the one I had ordered after the delivery guys already leftWhen I called the store, Demetrius was apologetic and assured me that the couch will be delivered the next day, on Sunday, between

In August we purchased a recliner for our year old son for his birthdayIn less than three months the chair fell apart to the point it was garbageWe had purchased a yr Warranty, but even if we had not, I was determined that they should replace the recliner since it didn't even last three monthsIt was cheaply made! So I contacted the store manager and she was very nice and agreed to put in the claim to get a new chairAnd on November 15, she e-mailed me and said we could come back and pick up the new chair/ reclinerShe said to donate the old chair as they did NOT want it backHowever, it was GARBAGE and we had to pay our trash man to haul it awayIt was useless So anyway, we picked up the new recliner sometime in the days after November 15th
Today that "new" recliner fell apart! I immediately told my son to call the local American Freight and ask to speak to the manager (Katelyn P***Because after all, we purchased this chair for like $plus the $

I did a lay a way at American FreightI paid the lay a way off a living room set, coffee table, end tables and lampsI paid my lay a way off on 11.11.2016, I advised the furniture company that I would like my furniture delivered to my house on Friday, November 25, The furniture was delivered on that date, however, I realized that the furniture was the floor model of the loveseat and the rocker reclinerThere is a tear on the loveseat and also a mark on it I went to the store and spoke to the manager, Sean and he advised me that he would gladly order me a new loveseat and rocker recliner I contacted the company's headquarters and Kyle called and advised me to wait until after the holidays for delivery of the furniture I contacted the Penn Hills American Freight and spoke to the manager Sean on Friday, January 13, 2017, and he advised me that the furniture had to be delivered from the furniture manufacturers and he had no idea when the new furniture would be delivered

We went to American Freight on 5/30/looking for a kitchen table & chairsSabrina helped us out & we found a great counter height square table & chairs/benchShe mentioned the protection plan that would basically cover anything; sounded perfect for usFast forward to summer 'we noticed small cuts in the fabric of the seatsI called in to American Freight on 8/& they explained the year protection plan is through GuardianI called Guardian & Carla said it would not be covered because it sounds like a defect in the fabricShe said the manufacturer or American Freight would take care of itI called back to American Freight on 9/1, spoke to Joe who transferred me to Hayden, store manager He looked up my information then the computers went downHe said he would call me back in minutesI missed a call from him minutes later & then called back but had to leave him another voicemail; no call backI called again on 9/& spoke to HaydenHe

We purchased a mattress set, including a cover that we were told we had to buy to activate the warranty through them, on 9/17/ Around Christmas time we noticed that the mattress was beginning to sagOn 2/15/my husband contacted the store in *** to start the process of filing a warranty claim, and after talking to the manager of the store to find out what was needed he emailed them both a message with our complaint, and three additional emails showing the sagging of the mattress and the tags attached to the mattress We were told that it would take 4-weeks to look into our warranty claim and get back to us By the end of April we had heard nothing despite several calls to the store, and promises that the manager would call us back with info on our claim Finally on 5/5/after several persistent calls we spoke with the manager of the store, who indicated that the claim had been filed with corporate We insisted that he provide us with the number and a name with so

We bought sofas that fell apartSo American Freight said I have a pair that is much better qualitySo they exchanged the sofasThen those fell apartSo I complained to the corporate office and they exchanged for what he said was excellent qualityTheses two sofas have caved in inside the seatingLike the last sofas all didI am very upset because I offered to get a more expensive set and pay the difference for bettter qualityThan the sofas we had been gettingHe guaranteed me they wouldn't fall apart and so they didWe don't hardly use the sofasI expect to use the $credit for this last pair and pay $for a more dependable set

Bought $worth of furniture from themGot it delivered one of the couches were rippedCalled Robert the manager said he would have a replacement delieveredA week goes by, I called again and he said he doesn’t know when he will have the right piece in and wouldn’t give us a refundWe had to change our color of the couches to chocolate and got those deliveredThose were rippedHad to wait another week for that replacementOur dresser delievered was the completely wrong dresser and style and color, called and spoke to the manager “Jack” who apparently doesnt work there, and they laughed about it and they think its funnyOnly offered a small store creditNo refund

October 27,I ordered the Lila bedroom set at the Newport News, VA locationI advised employees that I would need furniture by December 8,at the time I was guaranteed that my furniture would be in by desired dateA week before I went into the same location lookin for a sectional couch and was advised that bedroom set still have not come in but should be in by December Vincent also advised me if bedset was not in by desired date I could choose from something else in inventory Only problem is I didn’t want anything elseI ordered the nightstand additional as wellHe had advised me of the Windsor set I asked about the price and was advised that pricing was more but if it came down to it we could work something outI wasn’t too concerned about it because I was giving the benefit of the doubt that furniture would be in by my move in dateDecember comes I get a phone call from Vincent he advised me that bedset was not in and it didn’t look like his regional manager eve

I bought items one was missing upon deliveryIt been about months they still have not resolved that issueI contacted them numberous times still have not resolvedEven the manager lied to me several times still waiting

I purchased a box spring for my son on December 21, from American Freight, Front Street Vestal, NY At no time did any salesperson say the box spring could not be taken out of the plastic covering in order to be returned They also did not say anything to my son when he picked it up My son got it home, unwrapped it and it was too high for the bed He took it off the bed and returned it to the plastic covering Now American Freight is refusing to exchange the box spring as it was taken out of the plastic We were never told not to remove the plastic to try it on the bed I have never had any issue with any other store in the area such as Raymour and Flannigan or Metro Mattress They come and replace whatever needs to be replaced with any of my bedding

I bought a bunkbed on 30, MarchI was told it wasn't in stock and if I wanted it I would have to pay in full up front so they can order itI paid in full that dayI was told they put it on order and it would take about daysIt's been days so far and they still don't have it or know when they are going to get itTheir customer service skills are poor and their managers don't careThey keep passing the fault aroundNever do business with them

This customer was approved for a claim replacement in AprilWe did not have in stock at the time the mattress King Mattress to switch out so this customer picked a mattress call Buchanan which is an upgrade and she was not charge for the differenceWhen delivered free of charge to her home
she denied the delivery because said it wasn't the right one...delivery checked before leaving store showed correct mattressPlease have customer call the store for a re-delivery....plus.....please tell the customer that the king mattress are back in stock
Customer will not receive a refund because all our sales are final...please have customer read her receipt