American Freight Furniture and Mattress

Bought L shape couch sat on one corner peice broke & lean all the way over contacted them, they came out and said I needed new cough took pictures said I would get oneSaid they were on back order give them wks been waiting months nowWhen I call they tell me the same thing over and overWe have some coming but then they tell me next time there on back orderAsk if I can exchangeThey tell me the store manager will call back, never doesEvery two weeks the same thingThere coming on b/o. 

Thank you for helping us with this customer! Please have this customer send more information so better to investigate and help give satisfaction: 1. Actual name on the receipt2. City and State of the store they purchased at3. SALE #

I asked the salesman about the refund policy before I purchase my items because I was going out of town the next dayThe salesman told me as long as I had my receipt there would be no problemWell a few weeks later I found out that my job was moving me to CANADA so I asked for a refund and was told I had to wait weeks to receive my refund by mailwhich at the time was NO problem at the time until I notice my time was getting close to me moving and the entire time NO CALLS NO NOTHING from this companyI almost lost my job waiting on a refund that I am still waiting onThis company is very misleading when it comes to getting a refund and I think there policy needs to be changed

My husband and I purchased $in living room furniture on Saturday, August 6, We paid cash and were told that it would be delivered the next day (Sunday) The salesman told us that we would hear from the delivery people around 8am to set up an ETAWe went home called a friend of ours to help remove the old furniture, he came over at 8:to helpHeard from the delivery driver at noon asking if we still wanted it delivered today, we told him absolutelyHe called again at 1:and said the truck was loaded and that our furniture would be hereAt 4pm I called American Freight to find out where my furniture was and the man I spoke to told me on the truck and that we were the last delivery of the dayWhen I attempted to tell him that Dewayne told us we would be contacted at 8am he pretty much told me there was no way we were told thatHere I sit at 7:with no furniture and no phone call as to what happened to it!!! I run a business out of my home and have to use lawn chair

October 27,I ordered the Lila bedroom set at the Newport News, VA locationI advised employees that I would need furniture by December 8,at the time I was guaranteed that my furniture would be in by desired dateA week before I went into the same location lookin for a sectional couch and was advised that bedroom set still have not come in but should be in by December Vincent also advised me if bedset was not in by desired date I could choose from something else in inventory Only problem is I didn’t want anything elseI ordered the nightstand additional as wellHe had advised me of the Windsor set I asked about the price and was advised that pricing was more but if it came down to it we could work something outI wasn’t too concerned about it because I was giving the benefit of the doubt that furniture would be in by my move in dateDecember comes I get a phone call from Vincent he advised me that bedset was not in and it didn’t look like his regional manager eve

In August we purchased a recliner for our year old son for his birthdayIn less than three months the chair fell apart to the point it was garbageWe had purchased a yr Warranty, but even if we had not, I was determined that they should replace the recliner since it didn't even last three monthsIt was cheaply made! So I contacted the store manager and she was very nice and agreed to put in the claim to get a new chairAnd on November 15, she e-mailed me and said we could come back and pick up the new chair/ reclinerShe said to donate the old chair as they did NOT want it backHowever, it was GARBAGE and we had to pay our trash man to haul it awayIt was useless So anyway, we picked up the new recliner sometime in the days after November 15th
Today that "new" recliner fell apart! I immediately told my son to call the local American Freight and ask to speak to the manager (Katelyn P***Because after all, we purchased this chair for like $plus the $

Purchased a sectional through their branch in Clarksville TennesseeWhile purchasing the couch large advertising signs stating "same day delivery" The employee stated at time of purchase that, "our delivery company is extremely busy and we are only open hours todayIs it alright if it's delivered tomorrow on 3/7/16?" I stated that this was fine Meanwhile an employee was loudly swearing and complaining that he was unable to clock in, while there was approximately other customers in line and being helpedMonday at 6:00pm came and we had not heard anything from the companyI called American Freight and was immediately put on hold for 30min after an employee stated he would find out where my couch wasWhen the employee answered, he did not even remember he had someone on hold and stated "oh yeah uh whats the phone number on the account?" He then informed me that I would not be receiving my couch that dayI asked to speak with a managerShe stated that they had increased volume

Nothing is acceptable coming from SusanYou're still not making sense and in actuality, you really did nothing for me but confirmed the drivers were on their wayMy contact to you was for a complaint, nothing moreI thought you would have wanted to know how your managers were handling a situation but you really didn't careYou are as incompetent as your staffYou have continued to lie without looking into all of the facts and you are a disgrace to customer serviceThis is my absolute last message to you because you're not worth anymore of my time and I will take my complaints a step further with how you guys run businessYou have lied about your attempted deliveriesIt was once again three times! The first times were incorrect and they finally brought the correct piece after my calls...THE THIRD TIMEBullying, ma'am stop it...Never am I a bully, you just dont know how to conduct businessYou're mad because I wanted information on the whereabouts of a product that I spent MY money onIts sad I had to call more than once...shame on you guysWith practices like this, you Won't be in business long...and my attachments are a FYI...next time, talk with the customer and hear the issue before you let garbage, that holds no value, come out of your mouthI originally had a discount of to get me to purchase from your sorry storeI was also to have my delivery on 11/15...wrong item, again on 11/16...wrong item and finally received the product on 11/17...in which was not in the timeframe promised! You should have pulled up my information initially so you could have had this before you had diarrhea of the mouthI will still make a complaint to the attorney general's office as they have already been involved with you guys before and everywhere else I can make a complaint due to your poor business tacticsThanks for absolutely NOTHING!

I bought a queen size mattress at this business in SeptemberBy October I had issues with the mattress sagging in the middleI contacted American Freight because I was told there is a year warranty on the product I boughtI took the required picture they asked me to and emailed to the address they gave meThey told me it would take 6-weeks to hear back from the warranty companyI have yet to hear anything from anybody on this matter and it is now December 10thI have contacted American Freight on several different occasions and inquired about my warranty status only to be told that they would check on it with the warranty company and they would give me a call either that night or first thing in the morningI have yet to receive a return call and am getting very frustrated by the lack of response and the further decline of the product I was sold

I purchased a box spring for my son on December 21, from American Freight, Front Street Vestal, NY At no time did any salesperson say the box spring could not be taken out of the plastic covering in order to be returned They also did not say anything to my son when he picked it up My son got it home, unwrapped it and it was too high for the bed He took it off the bed and returned it to the plastic covering Now American Freight is refusing to exchange the box spring as it was taken out of the plastic We were never told not to remove the plastic to try it on the bed I have never had any issue with any other store in the area such as Raymour and Flannigan or Metro Mattress They come and replace whatever needs to be replaced with any of my bedding

On Saturday, July 1st I stopped by the American Freight store as I was looking for a new couch for my living roomI was pleased by the furniture selection and low prices, as well as friendly sale associatesThe same day delivery was the deciding factor, so the couch was bought at the great price of $ I was told that I would pay the delivery driver in cash $ when the furniture arrives The couch was delivered the same day, in the evening, the only problem -it was wrong couchThe color was brown instead of greyWhen the delivery guys squeezed the couch through my door, I noticed a few light scratches on it, and when I mentioned it to the driver, he quickly denied it, saying the scratches were there beforeI was so preoccupied with the door, that I only noticed the couch was not the one I had ordered after the delivery guys already leftWhen I called the store, Demetrius was apologetic and assured me that the couch will be delivered the next day, on Sunday, between

I purchased a bed from american freight aprilfor including delivery and it keeps falling apart.I cannot sleep on it

This sofa has been IN YOUR HOME FOR OVER A YEAR....ANYTHING CAN TRANSPIRE WITHIN THAT TIME. Professionally identify the bugs and call the manufacturer. Our furniture stays packaged from manufacturer to customer, all warehouses are sprayed.There will be no refund, TOO MUCH time has expired. We would be happy to give a discount on a replacement if this customer wishes to replace

We purchased a mattress set, including a cover that we were told we had to buy to activate the warranty through them, on 9/17/ Around Christmas time we noticed that the mattress was beginning to sagOn 2/15/my husband contacted the store in *** to start the process of filing a warranty claim, and after talking to the manager of the store to find out what was needed he emailed them both a message with our complaint, and three additional emails showing the sagging of the mattress and the tags attached to the mattress We were told that it would take 4-weeks to look into our warranty claim and get back to us By the end of April we had heard nothing despite several calls to the store, and promises that the manager would call us back with info on our claim Finally on 5/5/after several persistent calls we spoke with the manager of the store, who indicated that the claim had been filed with corporate We insisted that he provide us with the number and a name with so

New couch delivered in November Discussed with management at time of delivery (Jeff R***l) small tears in the "cuddler" section of couch Contacted Jeff by e-mail when I was not contacted by Jan 7th No response Called American Freight and spoke to new manager, David C*** Sent e-mail with couch pictures to David, he responded on Jan 26: "I received your pictures and will send them to the manufacturerSorry for the miscommunication, I will try to expedite this process for you." After not hearing anything from him, he requested forwarding my original e-mail that went to Jeff This was sent on Feb I have not heard anything from American Freight since that time, and multiple e-mails and calls have not been answered

I purchased some furniture on 4/22/Order #***We have a one years manufacturers warranty, well the frame on the love seat stating coming apart in the back of the seating areaWe filed a claim on 11/19/onlineNow the frame has gotten worse and is completely falling down, so we are unable to sit on the love seat, and the arm on the couch is now coming apart from the couch
I called the store #*** which is the store that I purchased this from and asked to speak to the manager on Friday 11/30/at 5:pm, I asked to speak to the manager and he said that he was with a customer and will be about minutes, so I asked if I could hold for himI was placed on hold then after a couple of minutes I was hung up on possibly by accidentI called back at 5:and Jerry answered the phone so I explained that I was waiting for the managerHe stated that he was the manager, so I explained what was going on with my furniture, so he checked in the back and said that they has this

We went to American Freight on 5/30/looking for a kitchen table & chairsSabrina helped us out & we found a great counter height square table & chairs/benchShe mentioned the protection plan that would basically cover anything; sounded perfect for usFast forward to summer 'we noticed small cuts in the fabric of the seatsI called in to American Freight on 8/& they explained the year protection plan is through GuardianI called Guardian & Carla said it would not be covered because it sounds like a defect in the fabricShe said the manufacturer or American Freight would take care of itI called back to American Freight on 9/1, spoke to Joe who transferred me to Hayden, store manager He looked up my information then the computers went downHe said he would call me back in minutesI missed a call from him minutes later & then called back but had to leave him another voicemail; no call backI called again on 9/& spoke to HaydenHe

These two DOCUMENTS DOES NOT say anything about pay in full before this comes in the warehouse This ***, he was a ball headed , tall He told us that when it comes in that we need to pay in full, we said fine after we look at itWe all agreed ! Now the second document states the same thingWhen we talked to the so called other *** that said he was the manager told us on the phone and in person that he said first come first serviceWhat lol what is the law-a-way forI'm asking, these people are ignores what the mistakes they make and their losing customersTheir not taking their own actions in accountI been in the retail field for +YEARS This is NOT customer service when someone makes a mistake, says something to the customer and then when you talk to the warehouse manager, he has a demeanor about him that he doesn't care what was saidPersonally, I want someone to think of their actions and they don'tIt's a shame ! Their out for money, not for the customersperiod ! I want this furniture but not doing business with them anymore I will however make sure my friends doesn't go thereThere ripping off people ! I'm not the kind of person to lie to anyone but I'm pretty smart when I think people are trying to pull something over on me and I see it I hope the warehouse closes but in time I believe it willThey keep on doing what they did to us, there'll be out of business
Regards,
Carrie Murphy

Guarantee or Warranty Issues AND Customer Service Issues
On 1/18/16, we purchased a sofa from American Freight The initial sofa we purchased was too big for our home It was brought back to the store and store credit was given We selected a new couch (Mickey Pweter pcsectional) It was delivered to our home on 1/19/ After days of having the couch in our home, we noticed a loose piece of material on the inside right arm It was making a popping sound every time it was touched I made a video documentation of the problem, contacted American Freight on Friday, 1/22/ There is a year Manufacture Warranty on the sofaWe were told to bring the couch back to the store for inspection On Saturday, 1/23/16, we delivered the couch back to American Freight in Burnsville, MN They were very uncooperative Store personnel were wondering why we brought the couch back They weren't going to let us unload the sofa to see the defect They didn't have a sofa in stock, so

This customer was approved for a claim replacement in AprilWe did not have in stock at the time the mattress King Mattress to switch out so this customer picked a mattress call Buchanan which is an upgrade and she was not charge for the differenceWhen delivered free of charge to her home
she denied the delivery because said it wasn't the right one...delivery checked before leaving store showed correct mattressPlease have customer call the store for a re-delivery....plus.....please tell the customer that the king mattress are back in stock
Customer will not receive a refund because all our sales are final...please have customer read her receipt