American Freight Furniture and Mattress

I bought a queen size mattress at this business in SeptemberBy October I had issues with the mattress sagging in the middleI contacted American Freight because I was told there is a year warranty on the product I boughtI took the required picture they asked me to and emailed to the address they gave meThey told me it would take 6-weeks to hear back from the warranty companyI have yet to hear anything from anybody on this matter and it is now December 10thI have contacted American Freight on several different occasions and inquired about my warranty status only to be told that they would check on it with the warranty company and they would give me a call either that night or first thing in the morningI have yet to receive a return call and am getting very frustrated by the lack of response and the further decline of the product I was sold

Nothing is acceptable coming from SusanYou're still not making sense and in actuality, you really did nothing for me but confirmed the drivers were on their wayMy contact to you was for a complaint, nothing moreI thought you would have wanted to know how your managers were handling a situation but you really didn't careYou are as incompetent as your staffYou have continued to lie without looking into all of the facts and you are a disgrace to customer serviceThis is my absolute last message to you because you're not worth anymore of my time and I will take my complaints a step further with how you guys run businessYou have lied about your attempted deliveriesIt was once again three times! The first times were incorrect and they finally brought the correct piece after my calls...THE THIRD TIMEBullying, ma'am stop it...Never am I a bully, you just dont know how to conduct businessYou're mad because I wanted information on the whereabouts of a product that I spent MY money onIts sad I had to call more than once...shame on you guysWith practices like this, you Won't be in business long...and my attachments are a FYI...next time, talk with the customer and hear the issue before you let garbage, that holds no value, come out of your mouthI originally had a discount of to get me to purchase from your sorry storeI was also to have my delivery on 11/15...wrong item, again on 11/16...wrong item and finally received the product on 11/17...in which was not in the timeframe promised! You should have pulled up my information initially so you could have had this before you had diarrhea of the mouthI will still make a complaint to the attorney general's office as they have already been involved with you guys before and everywhere else I can make a complaint due to your poor business tacticsThanks for absolutely NOTHING!

I purchased what American Freight advertised as a quality mattress from American Freight A few months after the purchase the mattress began to slope severely I sleep by myself and weigh 165lbs, when I lay in the bed the other side of the bed is almost or inches higher than the side I am laying on The pillow top completely failed, and all you can feel is the spring I contacted the manager of the store, went through the process of filing a claim (sent pictures, gave a disposition, etc) I checked back with the manager a week and a half later, he said it could take up to a month on a warranty claim I check back at about the day mark, the email went return to sender because the managers email address is no longer valid I am sick of these people screwing me around, I just want my money back or a fully functional mattress I have developed back pain, I lose sleep, and I wake up feeling hung over every day

I purchased a box spring for my son on December 21, from American Freight, Front Street Vestal, NY At no time did any salesperson say the box spring could not be taken out of the plastic covering in order to be returned They also did not say anything to my son when he picked it up My son got it home, unwrapped it and it was too high for the bed He took it off the bed and returned it to the plastic covering Now American Freight is refusing to exchange the box spring as it was taken out of the plastic We were never told not to remove the plastic to try it on the bed I have never had any issue with any other store in the area such as Raymour and Flannigan or Metro Mattress They come and replace whatever needs to be replaced with any of my bedding

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me I have spoken to the local manager Tolisa here in St Louis MoTolisa despite me being a disgruntled customer, ended up being
very helpful in resolving my issue in a pleasant manner despite the situationI am pleased all has turned out fine and my sofa will be replaced on 3/3/

Bought L shape couch sat on one corner peice broke & lean all the way over contacted them, they came out and said I needed new cough took pictures said I would get oneSaid they were on back order give them wks been waiting months nowWhen I call they tell me the same thing over and overWe have some coming but then they tell me next time there on back orderAsk if I can exchangeThey tell me the store manager will call back, never doesEvery two weeks the same thingThere coming on b/o. 

I asked the salesman about the refund policy before I purchase my items because I was going out of town the next dayThe salesman told me as long as I had my receipt there would be no problemWell a few weeks later I found out that my job was moving me to CANADA so I asked for a refund and was told I had to wait weeks to receive my refund by mailwhich at the time was NO problem at the time until I notice my time was getting close to me moving and the entire time NO CALLS NO NOTHING from this companyI almost lost my job waiting on a refund that I am still waiting onThis company is very misleading when it comes to getting a refund and I think there policy needs to be changed

This sofa has been IN YOUR HOME FOR OVER A YEAR....ANYTHING CAN TRANSPIRE WITHIN THAT TIME. Professionally identify the bugs and call the manufacturer. Our furniture stays packaged from manufacturer to customer, all warehouses are sprayed.There will be no refund, TOO MUCH time has expired. We would be happy to give a discount on a replacement if this customer wishes to replace

Please advise customer we will call her and arrange to pick it up and refund her

These two DOCUMENTS DOES NOT say anything about pay in full before this comes in the warehouse This ***, he was a ball headed , tall He told us that when it comes in that we need to pay in full, we said fine after we look at itWe all agreed ! Now the second document states the same thingWhen we talked to the so called other *** that said he was the manager told us on the phone and in person that he said first come first serviceWhat lol what is the law-a-way forI'm asking, these people are ignores what the mistakes they make and their losing customersTheir not taking their own actions in accountI been in the retail field for +YEARS This is NOT customer service when someone makes a mistake, says something to the customer and then when you talk to the warehouse manager, he has a demeanor about him that he doesn't care what was saidPersonally, I want someone to think of their actions and they don'tIt's a shame ! Their out for money, not for the customersperiod ! I want this furniture but not doing business with them anymore I will however make sure my friends doesn't go thereThere ripping off people ! I'm not the kind of person to lie to anyone but I'm pretty smart when I think people are trying to pull something over on me and I see it I hope the warehouse closes but in time I believe it willThey keep on doing what they did to us, there'll be out of business
Regards,
Carrie Murphy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this
response because: I don't want anything they haveI am selling my mattress.
Regards,
*** ***

1.AMERICAN FREIGHT DOES NOT SELL USED FURNITURE
2.WE DONT ASK FOR SIGNATURES ONLY ON SPECIAL ORDERS
3.OUR SALES ARE FINAL...this is stated on all our receipts and signs over the counter
OPTIONS:
REPLACE, RESELECT OR STORE CREDIT
THERE WILL BE NO REFUND....SEE BELOW FOR
EXPLANAION:
While the customer did initially conduct a self-pick up of the merchandise, we have offered to exchange it at no cost to them
We have attempted to exchange this furniture as a courtesy to them several times, during which the customer has either been unavailable or rescheduled the exchange
The last time we called them to attempt delivery they outright refused the exchange
--The customer had purchased the Fabric Protection, and as it was still damp, we explained it may appear slightly darker than intended until it dries, as does any fabric
We also verified our inventory on the other color that the merchandise comes in, and our inventory is accurate, suggesting that the customer did in fact receive the correct merchandise
I have already spoken with the store manager and advised him to continue attempting the exchange at the customer's convenience
CUSTOMER WILL NOT BE REFUNDED...SEE OPTIONS

purchased a mattress on 11/5/ for $and the price was advertised as eachbox spring and mattress for Salesperson said it was for Queen only and we needed King Mattress onlyOn 11/6/we went on website and price was each for kingWe contacted J.T who said he was a manager and ask for refund since it WAS for kingHe said it was for each piece pricing box spring at since it has separate parts to itThis is very deceptive because you cant use half of a box spring for a mattressMark said 1/of box spring is and the other half is then and only then is the mattress That's like selling mattress for price but saying stuffing and springs to make mattress is additional priceThey should not be able to advertise falsely or bait and switch I should be refunded $because and is I paid

My husband and I desired to purchase a sectionalWe found one that we liked at the Burnsville, MN storeWe were told by the individual at check-out on 5/8/that they were currently out of stock, but the item would be in by May 9th and we would receive a call shortly thereafter to come and pick it upAfter not receiving a call by the 13th, the day the receipt stated the item would be in, I called to find out the individual who checked us out was not accurate what-so-ever in the dateThe sectional was not expected on a shipment and there was no definite time it was expectedWhen I explained we were renting a moving truck on 6/2/and that was the "drop-dead" date we needed the item by, I was assured it would most certainly be in by then even if it meant they have it shipped from another storeNeedless to say my phone number and name was requested so that an update could be providedFor three weeks I called in twice a week and was told by the various company representatives that the item would be in by the date I notedToday after my final call I was told there was no end in sight when the item would be inEvidently the individual they kept requesting updates never returned their call, so they never provided me the updates noting each time (twice a week) I called in I was assured the item would be inAlthough the company policy is NO REFUNDS and only store credit, I was provided a full refund for my item upon requestI expressed my extreme frustration with the smoke blown up my XXX for the month that the item would be inWhen I went to the Revdex.com site to submit my review I was relieved to see unfortunately that I am not the only one who had zero customer service, integrity, and honesty with my situationI would have appreciated having a heads up immediately that the item was not going to be in (a month after I was promised it was) but was strung alongFortunately *** at *** *** provided me with outstanding customer serviceWe received a full refund from American Freight and purchased a much higher quality item for just a few dollars moreBewareIt is not worth your time and effort to consider a purchase from this companyRead the reviews and complaintsThey are realMine is realGo somewhere else!

Our store manager has spoke to this customerHe has received two chair totaling $and is keeping the piece (sectional) the way it is

I reviewed the response made by the business in reference to complaint ID 1***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for helping us with this customer! Please have this customer send more information so better to investigate and help give satisfaction: 1. Actual name on the receipt2. City and State of the store they purchased at3. SALE #

The customer didn't like the options we had for the priceThe customer wants different options for 398, our stores only have so many and are not interchangeable. Customer can not customize, packages advertised are the exact and cannot be interchanged

This customer has had her furniture for years and monthsThere has been wear and tare after this length of time! Customer did a claim on this fact and it was denied by the warranty company (PLEASE HAVE HER READ THE GUIDELINES ON HER WARRANTY)
American Freight will be happy to try
another claim through the manufacturer this tine with ONLY THE SOFA AND LOVESEAT, THERE IS NO WARRANTY ON THE DINNETE SET WITH ITS MANUFACTURER
Please have this customer send in pictures of the defects in the loveseat and sofa to: Kevin O*** our Regional Manager and he will send to the manufacturer to see if the sofa and loveseat can be replacedAF cant promise a replacement but we will be happy to try!!

My husband and I purchased $in living room furniture on Saturday, August 6, We paid cash and were told that it would be delivered the next day (Sunday) The salesman told us that we would hear from the delivery people around 8am to set up an ETAWe went home called a friend of ours to help remove the old furniture, he came over at 8:to helpHeard from the delivery driver at noon asking if we still wanted it delivered today, we told him absolutelyHe called again at 1:and said the truck was loaded and that our furniture would be hereAt 4pm I called American Freight to find out where my furniture was and the man I spoke to told me on the truck and that we were the last delivery of the dayWhen I attempted to tell him that Dewayne told us we would be contacted at 8am he pretty much told me there was no way we were told thatHere I sit at 7:with no furniture and no phone call as to what happened to it!!! I run a business out of my home and have to use lawn chair