American Freight Furniture and Mattress

First, they advertised same day delivery and financing for their furnitureI selected a set I hoped to receive the same day and was told near checkout time that a bed rail and side panel to a particular bed set were missing/damaged and that they would have to send those missing parts up to thirty days afterI told him I didn’t want that set if I couldn’t have it that night as they offered same day deliveryI chose another set, to find out they didn’t have it at that store but would send it out the next dayI agreed to receive it the next day even though it was a inconvenience as I needed a bed set ASAPI changed my whole work schedule so that I would be home earlier to receive my bed set and mattressI told them I would be home after 4pm and they promised I would receive itThey called me @5:30pm to tell me the furniture I out of stock and they would deliver it two days laterI said no this can not happen, I NEED the furniture before thanksgiving as I am having company over

If you go to their website and type into the search engine queen size mattress scroll down to the ones that say at this time they were $ POSTURE PLUS QUEEN MATTRESS there's a picture there that looks like a regular real mattress but when I went into the store to find this fabulous mattress and box springs for $each piece I find a mattress that looks like it belongs on a cot not in my bedroom It's faults advertisement plan and simpleOf course if they put a picture of the real cot mattress on their website no one would come in and buy anything Thank you for your timeI appreciate itI really can't see with things like this how they could have an A+ from the Revdex.com

Dont but simmons couches from themThe stuffing is not sturdy and the springs are badU will keep having to pay delivery costs from carnegie, pa to whereeverThis will be the 2nd deluvery cost I paidIll be delivered the same brand name but an upgrade versions todayLets c if it holds up monthsMy manufactures warranty is one year and I have spent plus delivery so far on crap furnitureHmmmm was not told I could get a refund either

Purchased a set of bunk beds from this establishment, had the items picked up only to wait for hours just for the items to be foundTook the items home and stored them in the storage until the room was finishedGot the beds down in an attempt to assemble themRealize we only had enough material for ONE bunk Called the store the following day on 05/30/place on hold several times, hung up on several times was told a manager would call me back but didn't I then proceeded to the store to see the manager Thomas standing behind the register eatingI explained my situation Thomas was very unprofessional, unwillingly to assist, he gave me attitude and spoke to me very poorlyThe situation began to escalate I was ask to leave the store but advised I will leave out of the store and wait in my car until my father arrivesDuane came to the car apologized for Thomas behavior and assured me he would rectify my situationI received an call later and was advised to bring back the it

Bought Mattress 11/19/2009, was told it has a year warrantyEmailed corporate, they said yes it has a warranty, gave me a sales order number and told me to call the store I purchased it from and file a warranty claimI called and the manager said "you got the PPC Excelsior, we don't deal with that manufacturer anymore, you will have to contact them" I said how do I do thatHe replied "Google it and start from there." I went and double checked my bed and it says "Stewart and Hamilton Excelsior" so I called back and said "the bed is Stewart and Hamilton Excelsior which is what you still sell today according to your website." He said "yea it's different, you gotta get ahold of PPC"I can't get ahold of PPC and shouldn't have toIt should be up to the retailer that sold it to me under the claim that it was a year warranty that they would handle

April 14th or 15th me and my wife went to American Freight located in Pensacola FL( mobile Hwy) and spent over dollars cash on new furniture for our new homeWe purchased furniture protection plans on all the items we purchasedWe less than a month later the living room chair was coming apart at the seamsWe called and reported this issue the beginning of MayThey made us send in photos and told us it would be about weeks before it was replacedIt's now August 1st and nothing has happenedWe have called home over and over and where told they could do nothing at the momentWe asked for a refund or a replaced chair because we have had family here for the 4th of July and my wife's birthday gathering is Aug5thIt's very embarrassing We called the home office and where given a regional manager number in which we have called and left over messagesNobody has returned one! We are tired of the run around and want either a new chair or our money!

I purchased a reclining sofa with fold out table on 2/21/The frame is broken on two ends and padding wore out the foot rests all readyWe take care of our furniture, we do not have small childrenThe sofa is not good quality like we were informed it was at time of purchaseWe were told if we purchased an insurance policy through their insurance company "Guardian" that everything would be covered, we were handed a paper stated what it covered and it seemed legitNow that we have an issue the insurance company is finding all kinds of loop wholes to not help and American Freight just tells us to call the insurance companyWe paid $on 2/21/for what is now junk not do to anything we have done

I went on to American Freight's website to look for a mattress for my sonWhen I looked I saw a mattress for $It stated you had to buy them in sets (Mattress & Boxspring)I called stores till I found that the Northfield Oh store had in stockAfter work I drove up there with my children only to see a mattress that was NOT what was pictured onlineThe pictures of this mattress online looked just like a mattress in thickness but when I got to the store, it was about inches thick at mostIt was like one of those mattresses you roll up and take campingI then asked to see the one they advertised online for $each which was also pictured as a looking mattressWhen they showed me that one, it was the same inch thick roll up mattressI live in Mentor and drove minutes to this store to purchase this mattress set only to find out that it's not what they had picturedIt's the old Bait & SwitchI had already drove all the way there and I needed to b

I purchased a warranty on my dining room table Was told it covered breakage scratches rips tears etcPretty much anything Warranty was expensive as was dining room setContacted store and was told to email pictures to corporate officeI did on May 29th and have heard nothing Called store today and now am being told it tskes 4-weeks I am being given the run around and have a broken chair as well as chairs with rips and a table with a white mark on it looks like from heat but only a pizza was put there

I purchased an extended warranty though the store to cover any accidental damage to the furnitureWhen I filed a a claim it was deniedWhen I called the store to ask about the warranties they sell the salesperson I first spoke with was not helpful and told me to call the next day to speak with the managerThe manager (Brock) was rude and disrespectful to me as a customer with a legitimate problem He in no way tried to help me resolve the issueI believe that the warranties this company sells are fraudulent and are never paid due to some technicality not named in the contract

I HAD A LAWAWAY FOR COUPLE OF WEEKS WITH THE GAINESVILLE, FL STORE AND I SUBSEQUENTLY CANCELLED BUT THEY REFUSED TO REFUND ME WITH MY MONEY US$

I bought a bed from them for my vacation home on the third time sleeping on it with be and my husband it fell in on us while we was sleeping in the middle of the night the supports broke holding the mattress up ( we are not heavy people ) , I took pictures and showed them what happen they said that the bed had been discontinued so they would fix it with the parts they had because they had a lot of them they send they third party person out who took the bed a part and the left saying he'd be back never Heard from them so finally call they said the guy said we jumped up and down on the bed why would adults jump up and down on a $bed now they say there's nothing they will do and keep giving us the run around this is clearly a low quilality bed or was put together wrong by them we had to pay $only in cash for them to put it together , this is dangerous and we could of been seriously hurt I'm in my 50's and have never had something like this happen

We bought furniture from this store on 7/31/our credit card was charged for the entire amountHowever only part of the furniture has been deliveredRest of the furniture has not been delivered and in spite of calling several times to get an update on delivery of rest of items no one from the store returns our calls

On March 17, I purchased $worth of furniture from this companyI payed for sets of twin mattresses, sets bed railings, and dresser chestAt the time of purchase, they were advertising a month layaway, even though my things were paid in full.....I asked that it stayed there until I moved in my new place At the time of purchase Applicant Information was received such as: name, phone number, and address, so I did have an address on file, which was the last address I was living atAbout or months later I started to receive phone calls from men asking where was I and they were trying to deliver my furnitureI've called them several times and I also stopped by a couple of times to make sure my things were still there.....each and every time I was told "Yes" Well that I've finally got things together in my life and was ready to pick my things up on June 10, I called and was told that my things were ok to pick up Once I get there on June 11th the manager Thom

Bought a couch, dining table and mattress from American Freight as a bulk purchaseWhen they delivered, I noticed that damages in the couch and parts were missing for the table I mentioned the same in the delivery receipt for the couch and declined the purchaseNext day I called to the store manager and informed the sameHe promised that he will replace my table and couch and asked me to wait to get the items from his supplierHe mentioned the same in the receipt for replacement and emailed it to meWaited for two weeks but didnt get any reply from himThen I called and went to store for couple of times, but he was telling the sameSo far I didnt get any action item on thisCould you help me on this to resolve my issue? Regards, 

My wife and I purchased a new *** Glendora x-firm king mattress set after comparing their showroom mattress with the *** Del Aire plush King We were seeking a mattress with firmer support than the pillow top we have had for years The showroom Glendora provided a firmer feel but still had a Gel Touch foam for comfort The mattress that we received was hard as a rock and compared nothing to the showroom floor sample I inquired several times with the store and regional manager I went back to the showroom to compare their mattress to the one we received There is significant presentation of the product in the showroom versus the received product I escalated my complaint to the website Customer Service number, again negative results They offered my a torn Del Aire if I would pay their cost of $ So on top of paying $for a full set, they wanted me to pay an additional $for a new mattress Their showroom mattress misrepresents the true product a

Called before I visited store was informed by Steve that company does same day deliveryWent to store on 03/03/Purchased a dining room table, coffee table, end tables, and a sofa and love seat that cost about $1,Was informed that they will deliver items on that day but they did not give us an exact time per their protocolThe items ended up never being delivered on Saturday 03/03/My husband *** *** called and Steve offered a $store credit because he forgot to put us on the delivery listThe next day on 03/04, we used the credit and purchased a piece King bedroom set for $The items ended up being delivered at 9:30PM that nightI am currently months pregnant but I helped my husband put the bed together and upon building the bed we realized they had delivered a queen bed frameWe had to take the bed apart and sleep on the floor for the nightThe next morning my husband called Steve again and he informed us it was a mistake and he was going t

I purchased a living room suit 12/22/I paid for a warranty because The sales guy talked me into it(MICHAEL M***) AUGUST 2,2016, I put in a warranty claimMy chair arm was coming apartI was told to weeks we would have a new chaiI have been in the store numerous times since thenI have yet to receive my replacementI'm still hearing the same storyI contacted the regional mgrOctober 24, Who is the same person to make the sale a year ago (MICHAEL M***)He told me again " weeks" I called him 12,5,He says to days
How long is this legal to keep going?

Purchased a sofa, loveseat and table from American FreightThey had a sub contractor who I can't find any information or get any information from American Freight, to file a claim, about the contractor who delivered itemsThe contractor is refusing to repair damage to front door that he and his partner damaged when leaving taking the new couch that was brought to my house damaged back to the store and damaged my door I want my door repaired back to the way it was prior to the contractor delivering the furniture!

On January 8, I stopped in American Freight to see if they still had a living room set that was there this past summer and they did So I finance the living room set and was told it could be delivered at the cost of $I went for that deal...The furniture was delivered on Friday 1/11/I was called and told the $had to be paid at the door by credit card so I paid it...One of the sofas would not fit in my doorway, I was told it could be hoisted to my top porch for an additional $that I didn't have at the time, I was told the furniture could go back to the store but no refund of the $
I was being held hostage in my own homeI told the delivery guy I was not going to pay $and he lowered the price to $but it had to be cash that was not in my house at the time so I had to go to someone and make a loan this was the first time I had any interaction with this delivery company and I was not ready for this type of transaction I was very upset wi