American Freight Furniture and Mattress

I went into the Dallas location and purchased a queen bed on Octfrom a gentleman named (Cedric)After paying in full that day I was told “it was not in stock and it would take weeks to come in”Not once has the Dallas location reached out to me l’ve had to continually call themThe first person I talked to told me it would be in Monday of last week or this Monday(which has passed)Then I talked to another guy last week, on the phone trying to see if my queen bed would be here this Monday he said they could deliver it on Thursday which is Thanksgiving and I told him that wouldn’t work for meHe said “I’ll call you back and see what we could do”, but never did So I called back and I talked to another person who then told me that the bed hadn’t even come in....I’ve talked to three different people including someone at the Grand Prairie location who was also unhelpful (Teresa)Yesterday when talking to Teresa I was told that they would upgrade my bed to one that was in stock and it would be delivered the same day and here it is a day later and I still don’t have a bed

I purchased a couch on Nov14,2015.The day before delivery they told me my sofa was damagedThey said they would loan me a sofaI was fine with the decisionThe week of Christmas they called to deliver my sofa which they didOn Christmas day I tried the motion sofa and I did not workI called them and they said I would get another sofaOn February2,I received the new sofa...same problemI called themThe manager keeps putting me on holdI called the main office in OhioI told them the problem she said she understood and would call them to find out what's going onShe said she would call meback and she didn'tI can't afford to spend $on a non workingsofaIt needs to be replaced again with a working sofa

I purchase furniture about a year ago and put part of it on layaway,was told I had months to pay it outI go 5/14/to pay it off and pick it upI was told they would have to see if its still available,now to me and most other places that advertise layaway you put so much down and they store what u purchase until picked upNot the case at this business which I was not told about,your paying for and on the amount of money you spend in store.That is not my understanding so I ask for my money back,I'm told they would have corporate send me a check or return in credit card usedI explain to C*** regional management I no longer have that card it was a card I had with my mother who is now deceased and I no longer have that card.So today I received a partial check with info other portion will be on MasterCard after I explained I no longer have that card it is still put on someone's MasterCard they didn't even put # on the card they put it on.They are advertising layaway I hav

we purchases a reclining sofa and recliner a couple years ago from this companyWe have the furniture in our condo which we use three months out of the yearThe leather is cracking and the finish is peeling offThe company has avoided my calls and emails and finally sent an email they will not cover the product
I believe if this is what they are selling and won't stand behind their junk they need to be out of business

I have personally emailed this customers receipt up to Guardian myself....THEY NOW HAVE IT!! THIS IS NOT AN AMERICAN FREIGHT WARRANTYIN ORDER TO PLACE A CLAIM SHE MUST CALL THEM...GUARDIAN!
We apologize, we called Guardian and they were having troubles with there fax machine serviceI have
verified that now Guardian has the receipt!

Horrible!!! My sectional I purchased from them for over $didnt last two years! The springs calapsed and so did the cushionsStay away from themTheir furniture is very poorly made

The account is under *** ***......this complaint is by/from mother. We had it all in stock weeks ago but we could not get a hold of this person, the daughter, to inform her. American Freight tried the phone number given on the account and left
numerous messages with no response, our records do not show several calls from daughter nor mother. This order was delivered last Sunday the 21st

My fiancee' and I ordered a sectional on 11/28/ We paid in full and at the time were told the location was out of stock, but a truck would be arriving in roughly weeks After a month went by, I called the store and was told there was no truck and they had no idea when it would be arriving, and that they would call when it eventually showed up I called customer service and spoke with their customer service VP and she assured me that it was just the slow season and that they should know something in roughly more weeks She was actually very nice and offered to compensate us for our patience It has now been over weeks and I spoke with both the store and the VP again only to once again be told that they have no clue when one would be arriving and was offered an upgrade to a different sectional if we found one we liked that was actually in stock in their store We didn't We just want our sectional that we were promised would have been here by now Not a substitute

She was delivered yesterday, we apologize for any inconveniences!

In February of 2017, I bought two sets of full mattresses and two bed frames, costing over $ One of the bed frames was brokenThe leg came apart, from the rest of the frame, which is clearly factory defect, remind you this a metal bed frameWhen I return to exchange it it was said by representatives that there was nothing they can doMy teenage child was involved and could have been hurt, because the bed was for my child

I BOUGHT AN SECTIONAL LEATHER SOFA FROM THEM AND I LEFT TO GO TO TEXAS CAME BACK TO BED BUGS I NEVER HAD THIS PROBLEM I READ DIFFERENT REVIEWS OF THE SAME PROBLEM I WANT MY MONEY BACK I HAD A INFANT WITH BITES AND IM TALKING HER TO THE DOCTOR THINKING IT SOMETHING ELSE AND ITS BED BUGS NEVER KNEW THEY WAS REAL UNTIL I GOT THEM I GOT A WARRANTY BECAUSE CODY THE SALE PERSON SAID IT COVERS EVERYTHING BUT NOT THIS PROBLEM SO IF ME AND OTHER PPL HAVING THE SAME ISSUE SOMETHING ISNT RIGHT NOW IM REACHING OUT TO YOU ALL TO HELP

We bought a swivel chair from them and after a few days, the base part broke rendering it just a chair with no swivelWe were within the return periodThey said they'd come out and replace itNone of this happenedAnd now we're over the return periodWe called weeks straight to try and get this doneJulius who always picked up the phone at the Madison location kept telling us he was the assistant manager and that they were working on itHe would not return any promised call backsThen we got fed up one day and he told us to call the regional manager Alonso at ###-###-####I left a messageWe got nothing from these peopleOur chair is still brokenNo real attempts were made to remedy itIn fact, we were deceived into going this route so that we'd be out of the return policy window

I purchased a dresser and mirror for the amount of I had this merchandise for less than hoursIt did not come with the proper screws to be able to put this product togetherWe returned this merchandise back to the store to receive a full refundThe store manager Stephen C*** refused to give my credit back to my credit card
The sign in the store said returns are given in daysWhen I questioned him about the days he responded by saying "Oh that is for layaways " The sign did not say Layaway at allI did take a picture of the signI asked him for my refund again he refused to return my money and he forced me take the store creditHe also did not even offer to give us additional screwsThe dresser was defective and he offered no assistant in satisfying my problem

Around March/April of my husband and I purchased a living room set from American FrieghtWe also purchase insurance during the time of purchaseThe sales person explained to us that if any damage was to occur to the sofas, we would be able to replace either oneDamage did occur to both sofas and about a month ago my husband and I went into to store and Spoke to the manager who said for me to send pictures of the damage goods and he would forward them to the Furnitures manufactureNeedless to say that we did that and it’s been over a month now and no one has contacted us about the matterMy husband and I went back to the store, also called the store including corporateThey seem to be ignoring us and basically not treating us as customersThat is extremely bad for business because not only will we not purchase anything from them anymore, I will not refer anyone to their store which I did few weeks ago when a co worker asked me where she could go purchase quality furniture fo

Since we got the mattress in Deztwo weeks after having it, started to sag where we sleep significantly and created a humph in the middle of the mattressWe tried several times to contact them sending pictures to have the mattress exchange or the refund without successThey are not accepting that the mattress is damaged and for $dollars is a very uncomfortable bed

I had ordered furniture on 7/11/ but I had went in the store on 7/24/and took off the sofa and added a chair and sectionalthey said it would be here on 8/and still did not receive itI got in touch with the corporate office and they said that they would look into to it on 8/on 8/I got an email and that stated they would pass it along to managementstill nothingon 8/I told them the process was taking to long and I would be in for my money backwhen I went in to switch the furniture on 7/I had to pay a difference of 50$ which I paid on my cardwhen I went to the store to get my money back they refunded the 50$ back but said that they have to get the rest approved because it was cash and that it would be a check that will come to the store and we had to come back to the store to pick it upMatt is they person we dealt withwell I call yesterday 9/still no check the manager did not get on the phone and they said they would call back like always but never g

This company offers "Same Day Delivery!" which is a load of crapWe went in on Sunday, January 29th and purchased a sectional and a lampWe were told that delivery would be the next day which was perfectly fineMy significant other TOOK THE DAY OFF WORK to be home for the delivery*** was our sales personWe called the next morning at opening time and they stated *** was not working that day and that we were never put on the delivery schedule so it would have to be the following dayDay number two that work will have to be missedI was extremely unhappy considering that we already removed our old furniture from the house and I am pregnant with no furniture to sit on because of promisesI called and asked them to please deliver today, it was still early in the day so why couldn't someone add us to the listThe manager literally REFUSED to get on the phone with meAfter being placed on hold for LITERALLY times while the rep went back and forth with me and the m

Purchased a sofa from their Carnegie, PA store 12/17/Used the financing they offer through American First FinanceWarning.....do not fall for this scam!!! None of the terms were gone over with meI never even got paperwork regarding the finance coWas told the first days were interest freeJust checked my balance and it has only gone down $Checked my emails and did find the paperwork from the finance co in my spam folderThe finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bankAt this point, I don't care if my credit takes a hitSCAM!!

I contacted American Freight at the end of May in regards to a sectional I purchased that was fraying and seams were coming apart on seat cushions, the couches back cushions and even the pillows
Upon contacting American Freight they told me to email the pictures of the furniture where the seams were popping so I sent them to the store manager Zach Lewis at the Morse Rd locationI didn't hear back until I called and they stated that they had not received the emailSo I sent the email again on June 10, I had to argue with the company to get then to honor the year warranty I purchased on the furnitureI was told I should have called sooner and they couldn't do anythingI had to demand to speak with upper senior management to get them to even put in a "request" to replace the furniture after I told them to come pick it up I want my money back
I received a call about a week later (I will have to check phone records for precise date) stating it would take da

We sincerely apologize for any confusion regarding the layaway policy and would be happy to offer MrB*** several options due to the long wait for his furniture. First we would like to offer him a free upgrade to an item that is in stock and available right away. If he would like to
continue to wait on the furniture he ordered we would be happy to refund him $for the inconvenience. Of course if neither of those options is acceptable he is welcome to a full refund