American Freight Furniture and Mattress

Before purchasing I was told I could have my items delivered for "no extra" but I would have to wait a week or two for the items to come into the store, as they only had the floor model of my couch, and did not have the recliner I was told 2-weeks and my items would be in-store After paying I was asked if I would like to have the items delivered or if I would pick them up, I said delivered and the same associate who had said "no extra" informed me that they use a contractor company who charges $to charge to my home zip code I argued that she had promised "no extra" and she said "well, yeah, no extra from US." She refused to refund my money, pointing at a point on the receipt which stated ALL SALES ARE FINAL
Frustrated and angry, but with two children in tow, I left the store, hoping to find a friend to help me with pickup for less than $109, and waited for American Freight to call about my furniture being in stock
I did not receive a call for some time, called the

This customer has been refunded for the additional cost for the chairsWe apologize for the inconvenience and the customer service has been reported!!

ID # *** *** Hello, I am very sorry that I was unable to respond to the first e-mail you sent me when the company made an offer to settle our
disputeI am very much satisfied with what the Manager did for me at AMERICAN FREIGHT FURNITUREI was just unable to get back to Revdex.com and let you all know things were being resolved and that I was happy.I want to add that I felt American Freight General Manager (Ricky), his store manager, Kate, and their assistant manager all went above and beyond to make sure our needs were met and they treated me with the utmost respect when I entered their store, despite the fact I had to turn them in to the Revdex.comThey are good people and they stand by what they sellI thank them very muchI would purchase from them again in the future.Sincerely,*** ** *** *** * *** *** *** ***
*** *** *** *** ***

No American Freight did not go out of business! This item is on B/O in fact the manufacturer halted the production of that set though still will produce; the fault of the manufacturer not American FreightThis customer has been told this, also told she is the FIRST on the list and will receive
free delivery immediately when it comes in but continues to call and be unkind to our staff!!
Our Regional Manager has again call her and once again has explained this all in detailThis customer will also be refunded $for the inconvenienceCUSTOMER WILL BE CALLED ASAP WHEN THE REPLACEMENT DRESSER COMES IN!

Customer started a layaway and as such was informed that items may or may not be in stock when paid off but may take up to thirty days after being paid offShe agreed to the terms of her layawayOn top of it all, the customer has never paid off her order to reserve future piecesShe was offered a
refund the Monday when she asked but she declined, saying she wanted her items, but still refusing to pay in fullCUSTOMER MUST PAY IN FULL BEFORE FURNITURE IS ORDERED IF THE FURNITURE IS NOT INSTOCKAMERICAN FREIGHT HAS DYAS TO GET IT IN STOCK AFTER RECEIVEING FULL PAYMENT AND IF AF CANNOT CUSTOMER IS TOTALLY REFUNDED!!

In the bringing of July we went to American Freight in Carnegie, Pa to purchase furniture for our new placeThey had a whole house furniture package for $You got a couch, a love seat, two end tables, a coffee table and two lampsYou also got a kitchen table, chairs andA queen bedroom suite, a mattress and boxspringThey told us we could tweak the package and upgrade things, and pay a little extra and so we didWe got a nicer bedroom set and a better mattressWe paid for the furniture in full on July 29thWe were told that they were getting a shipment in, in a few days and that they would send us picture of the color options for a couch and we could pick themIt wasn’t untill about August 10th I had to call and ask for the pictures which they gave me a Hard time about sending but they were the ones who offered to do it in the first place since we lived about mins away)So after several phones called and talking to different people someone finally sent me some options and at that time we chose black and scheduled our delivery date for Sept 9thI had a bad feeling about this place so I asked my fiancé to call and verify they had all the right information for usHe called and they didBlack couches and being delivered Sept 9thGreatSept 4th we called to verify it was coming this Saturday (the 9th) he assured us we were on the scheduleI still felt uneasy and called the 8th“Oh yes you’re all set for tomorrowThey will call you when they get your furniture on the truck”Well the 9th came and we never got furnitureI called the delivery company around because we waited all day and never showedThey told me I was never on their list to pick up todayAt this point the store was closedSo we went there first thing the next morningWe talked with the store manager Chris, to be told that not only was our delivery date in the computer as the 30th but we never had ordered a boxspring or a frameSo I said the boxspring came in the package and we asked for a frame and our sales associate, Dwayne said he would throw in for freeso Chris tells me they would throw it in at their convenience because they messed up somewhereWe also asked that they waive the delivery fee because of our troubles and they did which I was greatful for Our furniture was eventually delivered that day around 6pm, at which now the store was closedWhen the delivery people came and delivered our stuff we had realized everything was in boxes and needed to be built, which Dwayne had told us everything would indeed be assembled and setup but that was not the caseAnd then as the story gets worse they only had a pc bedroom set for us and told us that was all we orderedI was so upsetThey dropped off what they had and as we began to open boxes to set up everything, almost every single piece we had gotten was either broken, bent, scratched or damaged in some wayThe end tables and coffee table were in boxes and each piece was bent a different way making it extremely difficult to buildI paid $for a fancy lamp that was broken in two places as well as several pieces of the chandeliers that hung from it were brokenThe dresser was scratched along the sideAnd the headboard came with no directions and screws that were too long so when we put it together the screws came out the other sideNow it’s Monday I call the store manager, Chris, back again, upset because we had ordered the “whole house furniture package” which we were told included a pc set why did we only get pc? When we upgraded we told our sales associate we just wanted a nicer quality and would pay the upgradeHe apologized and didn’t know what went wrong where and they offered to send out a replacement for all the damaged furnitureI declined and said we were so upset with all the problems and quality we didn’t want it and would like to return it and he obligedWe did however keep the mattress, boxspring and couchesThe manager then told me that when they pick up the furniture they would give us a credit that day when the stuff was back to their storeThey came back that Friday to pick up the damaged stuff around and said we were the last stopThe next morning I called the manager asking for the refund and he gave me the run around on how he had to go make sure everything was there firstHe told me he would call me back shortly after he did thatIt had been about hours and I haven’t heard back so I called again and he told me he’s still waiting to hear back from the delivery company to verify what we returned since it got taken to their other storeAnother hours go by and I call back again and he says “oh yeah I can refund your card now”We got a credit of $for the things we returned when we originally spent $1,But no other real compensation for all the time and hassle of everythingThe sales associates seem to have no idea what they are doingHow did we call them twice the week before delivery to verify the date and both times we were told yes you’re on the schedule to not getting our furniture and finding out there was a wrong delivery date? HORRIBLE experiencePlease nobody ever buy from this company!! I got the number to the VP of the company as well, called him times and left a message every time about the huge problems I’ve had and never got a phone call back from him, not even from a receptionist or anythingThey have TERRIBLE customer service and I will make sure everyone I know, knows about our bad experience and the terrible quality of the furnitureThe mattress is the only thing good that came from themIt’s been weeks of sleeping on it so we’ll see how long it lasts forThe two couches we kept from there are horriblevery uncomfortable, they creek and make cracking sounds every time someone sits on itWas not worth $I don’t even want to call them back again because of the horrible experience I’ve had with themI’ll be throwing them into the dumpster and buying new ones elsewhere

I had ordered furniture on 7/11/ but I had went in the store on 7/24/and took off the sofa and added a chair and sectionalthey said it would be here on 8/and still did not receive itI got in touch with the corporate office and they said that they would look into to it on 8/on 8/I got an email and that stated they would pass it along to managementstill nothingon 8/I told them the process was taking to long and I would be in for my money backwhen I went in to switch the furniture on 7/I had to pay a difference of 50$ which I paid on my cardwhen I went to the store to get my money back they refunded the 50$ back but said that they have to get the rest approved because it was cash and that it would be a check that will come to the store and we had to come back to the store to pick it upMatt is they person we dealt withwell I call yesterday 9/still no check the manager did not get on the phone and they said they would call back like always but never g

I purchased a dresser and mirror for the amount of I had this merchandise for less than hoursIt did not come with the proper screws to be able to put this product togetherWe returned this merchandise back to the store to receive a full refundThe store manager Stephen C*** refused to give my credit back to my credit card
The sign in the store said returns are given in daysWhen I questioned him about the days he responded by saying "Oh that is for layaways " The sign did not say Layaway at allI did take a picture of the signI asked him for my refund again he refused to return my money and he forced me take the store creditHe also did not even offer to give us additional screwsThe dresser was defective and he offered no assistant in satisfying my problem

I purchased a sofa, chair, and mattres on a SaturdayI advised the sales person that I needed a California King mattress and box springHe told me that the king size mattress he was selling me would fitWhen they delivered it on Sunday, I saw that the mattress did not fitThe deliver person told me that the bed would need a slight adjustmentHe left the mattress leaning against my bureau, still wrapped in plasticHe said if it was a problem to call the store on MondayWhen my son saw that the mattress wouldn't fit (it is off by 4-5inches on all sides), I called the store (Port Orange, Fl)I spoke with a manager that told me they do not sell California King mattressesHe also said that he was not taking it back for a refund because it had been in the house
Because he told me that they do not sell California King mattresses, I went to another store to buy oneMy son went to American freight and the assistant mamager offered to exchange the mattresses, but again said they

Since we got the mattress in Deztwo weeks after having it, started to sag where we sleep significantly and created a humph in the middle of the mattressWe tried several times to contact them sending pictures to have the mattress exchange or the refund without successThey are not accepting that the mattress is damaged and for $dollars is a very uncomfortable bed

We bought a swivel chair from them and after a few days, the base part broke rendering it just a chair with no swivelWe were within the return periodThey said they'd come out and replace itNone of this happenedAnd now we're over the return periodWe called weeks straight to try and get this doneJulius who always picked up the phone at the Madison location kept telling us he was the assistant manager and that they were working on itHe would not return any promised call backsThen we got fed up one day and he told us to call the regional manager Alonso at ###-###-####I left a messageWe got nothing from these peopleOur chair is still brokenNo real attempts were made to remedy itIn fact, we were deceived into going this route so that we'd be out of the return policy window

Around March/April of my husband and I purchased a living room set from American FrieghtWe also purchase insurance during the time of purchaseThe sales person explained to us that if any damage was to occur to the sofas, we would be able to replace either oneDamage did occur to both sofas and about a month ago my husband and I went into to store and Spoke to the manager who said for me to send pictures of the damage goods and he would forward them to the Furnitures manufactureNeedless to say that we did that and it’s been over a month now and no one has contacted us about the matterMy husband and I went back to the store, also called the store including corporateThey seem to be ignoring us and basically not treating us as customersThat is extremely bad for business because not only will we not purchase anything from them anymore, I will not refer anyone to their store which I did few weeks ago when a co worker asked me where she could go purchase quality furniture fo

My fiancee' and I ordered a sectional on 11/28/ We paid in full and at the time were told the location was out of stock, but a truck would be arriving in roughly weeks After a month went by, I called the store and was told there was no truck and they had no idea when it would be arriving, and that they would call when it eventually showed up I called customer service and spoke with their customer service VP and she assured me that it was just the slow season and that they should know something in roughly more weeks She was actually very nice and offered to compensate us for our patience It has now been over weeks and I spoke with both the store and the VP again only to once again be told that they have no clue when one would be arriving and was offered an upgrade to a different sectional if we found one we liked that was actually in stock in their store We didn't We just want our sectional that we were promised would have been here by now Not a substitute

This company offers "Same Day Delivery!" which is a load of crapWe went in on Sunday, January 29th and purchased a sectional and a lampWe were told that delivery would be the next day which was perfectly fineMy significant other TOOK THE DAY OFF WORK to be home for the delivery*** was our sales personWe called the next morning at opening time and they stated *** was not working that day and that we were never put on the delivery schedule so it would have to be the following dayDay number two that work will have to be missedI was extremely unhappy considering that we already removed our old furniture from the house and I am pregnant with no furniture to sit on because of promisesI called and asked them to please deliver today, it was still early in the day so why couldn't someone add us to the listThe manager literally REFUSED to get on the phone with meAfter being placed on hold for LITERALLY times while the rep went back and forth with me and the m

In February of 2017, I bought two sets of full mattresses and two bed frames, costing over $ One of the bed frames was brokenThe leg came apart, from the rest of the frame, which is clearly factory defect, remind you this a metal bed frameWhen I return to exchange it it was said by representatives that there was nothing they can doMy teenage child was involved and could have been hurt, because the bed was for my child

If paid by a credit card it must be refunded on a credit card. This is policy of AF and also of all credit card services

I purchased furniture on the 8th of March and I was told that my things would be delivered in two weeks from that date which would have been the 22nd of MarchI called the business to see what the delay was and they told me that the furniture I chose wasn't on stock and they do t know when they will have it! I asked to receive my money back and they told me no I can't and that I would be able to choose something else instead of the furniture I purchasedThere is nothing that I would like and I would like to get my money back!

: the store called and said the furniture was in and asked me if I was picking it up or paying for deliveryI had previously spoken to Antonio L*** who said that due to the delay I would not be charged for deliveryPlease have American Freight call me to schedule a delivery time mutually convenient w/out a delivery feeThank you

I BOUGHT AN SECTIONAL LEATHER SOFA FROM THEM AND I LEFT TO GO TO TEXAS CAME BACK TO BED BUGS I NEVER HAD THIS PROBLEM I READ DIFFERENT REVIEWS OF THE SAME PROBLEM I WANT MY MONEY BACK I HAD A INFANT WITH BITES AND IM TALKING HER TO THE DOCTOR THINKING IT SOMETHING ELSE AND ITS BED BUGS NEVER KNEW THEY WAS REAL UNTIL I GOT THEM I GOT A WARRANTY BECAUSE CODY THE SALE PERSON SAID IT COVERS EVERYTHING BUT NOT THIS PROBLEM SO IF ME AND OTHER PPL HAVING THE SAME ISSUE SOMETHING ISNT RIGHT NOW IM REACHING OUT TO YOU ALL TO HELP

I contacted American Freight at the end of May in regards to a sectional I purchased that was fraying and seams were coming apart on seat cushions, the couches back cushions and even the pillows
Upon contacting American Freight they told me to email the pictures of the furniture where the seams were popping so I sent them to the store manager Zach Lewis at the Morse Rd locationI didn't hear back until I called and they stated that they had not received the emailSo I sent the email again on June 10, I had to argue with the company to get then to honor the year warranty I purchased on the furnitureI was told I should have called sooner and they couldn't do anythingI had to demand to speak with upper senior management to get them to even put in a "request" to replace the furniture after I told them to come pick it up I want my money back
I received a call about a week later (I will have to check phone records for precise date) stating it would take da