American Medical Response

I received a bill in my name for my ambulance service to the hospital here in Cheyenne Wyoming and the bill came from American Medical Response I called in to customer service and from day one not much help I don't qualify for the compassionate care program they have I cant get a lower discount on my bill because I'm not in the same state as them I'm a mom of three kids I cant afford or dollar payments a month all I can afford is dollars a month I'm upset your company doesn't know them meaning of customer service I don't have insurance like everyone else I cant afford it I'm not happy period from day one I have got the run around with this company

Complaint: [redacted] I am rejecting this response because: It has not been days since claim was submitted So it is not showing up yet Once it shows up and is settled by Aetna I will be happy to revise my response But until that happens, I will continue to reject the response to keep the complaint open The company has not shown me yet that this can be handled the way it should be so until then Sincerely, [redacted]

I was told to "get the [redacted] out" of an ambulance after refusing service to an alternate Emergency RoomI called dispatch and they said it was vehicle that I was working with

Balance billing, we are being charge for an out-of-network amount for an ambulance ride even though the hospital we went to is an in network providerOur insurance already paid their in-network shareAMR is charging us for the rest of the unpaid amountBut, according to assembly bill AMR must comply with the in-network amount paid to them because the hospital we were in is an in-network of our insurance companyOur bill is now being sent to collection agency

Back in January 28th I use this company services for an emergency and I provided AMR with my health insurance informationThey never called, emailed, or mailed out any billsLast month I notice my credit score dropped from to so I run a credit score and it came up that AMR had turned me in to collections to a company called Commonwealth Financial Systems in August No one ever called or contact me to let me know this bill wasn't paidI immediately called AMR to ask them why they didn't bill my insurances even though they had the proper information and they said they didn't know why it wasn't done and that they would review it and take care of itI have called them times and every single time they said it's waiting for supervisor reviewThis is their fault for not billing my insurance when they had the proper info, my credit is ruin nowI need them to take responsibility and bill my insurance and remove this bill from collections

July 28, [redacted] RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR transported the consumer for continued care at the request of the attending physician Based on the patient’s condition at the time of service, the patient required ongoing care or monitoring by an RN or Paramedic with training beyond ALS level of careTherefore, charges incurred for this transport are correctly being billed A claim was submitted to the consumer’s insurance carrier, and payment of $was issued The remaining balance of $was applied towards the consumer’s deductible, and billed accordingly to him At this time, a refund will not be issued, and we will continue to review the consumer’s accountOnce the review is finalized we will contact the consumer directlyShould the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted]

I have been trying to get a bill settledSomeone got into a car accident and used my lost ID to take an ambulance rideI was not the person that used your servicesI have submitted a police report about it, my labor reports from my corporate office stating that I was at work, I even sent a map of where I work vs where your invoice says the accident happenedEverytime I call they say it's under reviewI last called on Friday February 16th, they told me they we're going to review itI get home tonight , February 24th, and there's a precollection notice ,telling me if the invoice of $is not paid I'm being sent to collectionsIve sent emails to several offices listed as AMR, including the one in Denver and get zero responsesI can't pay for something I didn't have a part inI feel like I just get run around by your **SSN**answering service

I was transported in an American Medical Response ambulance in October of I Received a bill for my portion of the service payment (the co-payment) in December 2015, and promptly paid itI received two subsequent bills claiming non-payment each of which I returned with a copy of my cancelled check as proof of paymentMy payment proof was ignored and the bill was turned over to collections

My son was taken to the hospital ( [redacted] ***) in ColSprings on 4/7/I'm new to the area and I don't know which local AMR office took the call-which is why I'm sending this to the head office in COHere is a contact number that I have, [redacted] (dispatch number)I only had one of my son's inscards that dayI gave them oneI received the other medicaid number from the hospital after the driver left, then I called the number above and gave it to someone on the phoneYou can check their call records, should be from a cell number with area code (240) She told me she would "pass it on." This person did nothingI received a bill in May from AMR, I called they did not have both of my son's insnumbers (surprise)I gave them to her, she said it would be 30-days to process(Mid-June) and I should ignore any invoices that come until it's processedOur family was on vacation in Mid-JuneI called upon our return to have a letter stating that they still had

The original date of service was years agoHere are the things AMR has done wrong, and why this bill still shows as pending: I was not sent the first bill until months after the date of serviceSince I only have months with my insurance to file a dispute, I could not dispute this bill because I received it so late After numerous calls to their call center, I was finally able to talk to a managerThe manager said I will qualify for their financial welfare program, through which my bill will be waivedI gave them extra information as requested, mailed in everything as well as faxedAfter months, I just got a bill in mail and when I called back in, I was told I did not qualify for the program After trying to contact them through social media, I was connected with another manager who gave me a 30% discount on the billI agreed to that and made the payment of remaining balance in sept After months, I still got a bill in mailWhen I called and inquir

Emergency Ambulance transport provided, I live in California, AMR rep Ritz says Senate Bill ABdoes not apply to Ambulance service and that they are allowed to Balance Bill me even though I have an HMO Insurance plan I have sent them a letter and spoke with them twice yet I received a ten day collection notice They are also billing miles for a transport that was only miles, I contacted them also about that and they again billed me for the remaining unpaid balance of using the base amount of miles

My insurance company paid full amount of dollars for my ambulance bill I was making monthly payments on the bill until my insurance paid the total bill I made a total payments of I have been calling this company for over weeks, and have been getting the runaround as to when my refund will be sent out I have been told by customer service reps that a advocate team member will call me but no one has ever called I have been told this about times The latest being today Oct 30, 9:AM, I am trying to be patient with this company but there call center is offshore and no one really wants to give you any information This is my last resort to get resolution or I have no choice to file a small claims case in court

I was set up on $51 per month payments for an Ambulance bill from March 2016. I paid off my balance early on 3/17/17, they debited my account 4/17/17 $30.00 and then mailed me a refund check to make the balance 0.00. Well they took $51 more dollars from me on 5/15/17. I called that day to request a refund....... they refused to expedite it so I asked for a supervisor which I left a message for and no one has returned my call or given me my $51.00 back and that was a week ago. Calling is a joke, you sit on hold for 45 plus minutes being thanked for patience I clearly am out of.

Initial Business Response / [redacted] (1000, 7, 2015/12/29) */ December 29, 2015 RevDex.com of Denver/Boulder 1020 Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport BBB Case#: XXXXXXXX Dear RevDex.com: Thank you for taking the time to contact our office... with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service. American Medical Response has reviewed the consumer's account and confirmed the account has been paid by her insurance carriers. At this time, we have cancelled this account from [redacted] with no negative impact to the consumer's credit rating. Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX. Sincerely, [redacted] Patient Advocate American Medical Response Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with AMR's resolution of my complaint. They have acknowledged that my bill is fully paid. I should not get hassled by [redacted] collection. Most importantly this will not hurt my excellent credit rating, which like most everyone else I value greatly. I am most grateful for the service that the BBB provides.

September 20, [redacted] *** [redacted] ** *** RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service Upon further investigation, an adjustment has been applied to the consumer’s account reflecting their deductible The consumer will be mailed an updated invoice reflecting the new balance due of $ Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted]

My son was injured after being hit by car while driving his motorcycle AMR ambulance transported him the miles to the closest hospital He was awake, alert and injured but communicated with both fire department and AMR staff, he provided his name, dob, address and INSURANCE information to them! I never received a bill, statement, invoice, letter, NOTHING from AMR and did not even know they transported him to the hospital, I called the hospital and fire department to later learn it was AMR Within days of the accident, they sent my son to collections with an almost $bill they have all my sons information, name, dob, address and social, but had none of our insurance information??? they give me a web site to pay, myambulanceride.com or something and the balance tells me $ I called their billing department times in a month asking for "The bill, a statement " their call center sounds like a Indian/Filipino sweat shop etchard to understand the person

I would like to bring to Revdex.com's attention the broken billing practices at American Medical Response I received service from American Medical Response on 10/15/and was billed $2,for this serviceI paid in full for this service in parts - $2,via Wageworks on 05/12/and $via Citi Money2Health on 03/25/Despite completing the payment, to this date I keep receiving calls from debt collection agencies (Credence, Pendrick etc.) stating that I owe them the full amount and they would take action to collect this money within daysObviously this is causing great emotional distress for me The latest letter I received was dated 4/8/from Pendrick Capital Partners Llcasking me to pay the full amountI called American Medical Response on 5/5/and strangely was informed that it shows I have made the payment in full, but it also says the debt has been sold to Pendrick CapitalThe agent said she and her manager would look into this, but I have n

AMR billed $for a mile ambulance and falsely claimed and billed us for a life support rideAMR further stated that because this was a call to urgent care for a ride to emergency care, this was ok to bill at this higher rateOur daughter was not transported in life support modeDid not even ware an oxygen maskAMR drivers had casual conversation, including "sin't this a panic attack about boys" My daughter was released cleared from ER in hours for a asthma attack

American Medical Response reported me to [redacted] for a bill that my insurance paid almost a year ago I have receipt of the payment made by [redacted] , and a canceled check for my outrageously high deductible that I paid

Complaint: [redacted] I am rejecting this response because:AMR states in their response that my insurance rejected the claim because, "they were unable to identify the patient." This confirms my original complaint when I said AMR continues to incorrectly bill my insurance carrier. [redacted] has directly contacted AMR on four separate occasions instructing them on how to bill for the service. Apparently, it took AMR from February 2015 until March 2017 to bill correctly. Of course after that many months, the claim was denied for timeliness. At one point, AMR even billed for my daughter's claim under some mans name and medical record number. This was disclosed to me and a [redacted] representative on one of the 3 way phone calls.The lack of competence from AMR staff has caused me numerous hours on the phone and unnecessary stress. AMR has put the claim on hold many times. After being placed on hold for a few weeks, they will then send me a letter saying I am responsible for the bill and threaten to send me to collections. I need this matter resolved now. It's been ongoing for over TWO years!!!!! Sincerely, [redacted]