American Medical Response

I was rushed to the ER by ambulance in July by ambulanceI received a bill in August showing the insurance had not paid AMR anythingI contacted AMR and the insuranceMy insurance paid them in September I received a bill in the mail in October showing the insurance company paid themI contacted AMR and aksed why I still needed to make a paymentI was told their system was updating and the customer service representaive could not assist meI called back several times and got representatives not in the United States who kept reading from a script and not telling me why I had to payI began making payments monthly because I keep getting threatening letters as of 10/stating they will send me to collections because I must pay the full balanceI called again in December and a representive out of the country refused to transfer me to a United Sates represenatives that can understand meI continue to make one to two payments each month with no consideration

First, I commend the local service agents who came to treat me during a fall down some stairs They were great But, wow then the bill comes and before I even have a chance to send my insurance information to cover the $treat and release fee I start getting calls from their collection department The due date on the invoice was 8/and I received the invoice on 8/9, so the gracious day payment period is not even up and the collection calls start, that is bad customer service I recommend that AMR reviews their policies regarding when they have their collections/customer service department start calling about invoices that are not even due yet

Complaint: [redacted] I am rejecting this response because: charges are not acceptable and not explainedSome services were not providedInsurance carrier would have accepted and paid a negotiated rate up to for servicesPassing a full charge of to the customer is a crimeI had offered to pay the carrier negotiated rate and received no responseThis is s pure example of how to take advantage of a general public and whats wrong with this systemMy offer of stands to resolve all issuesMy next etep is to get the media involvedI am poeitive the negative publicity will only help to drive your unfair business away from this areaI am just joining the crowd of numerous unsatisfied local customersTo be continued Sincerely, [redacted]

Their service is absolutely terrible The medic was suppose to do an IV on my son for his transport to a different hospital, the reason for the transport, the medic never did They then sent my bill to collections eventhough I never received a bill, they were sending the bill to an old address, they obviously were too lazy to update their account info with my new address, their customer support is in a different country and they are absolutely worthless in helping you Would never ever recommend using their service

(The consumer indicated he/she DID NOT accept the response from the business.) I am pleased that my insurance company finally got the claim from AMR after my many interventions but I will not accept the response of AMR until the claim is finally processed and my obligations are agreed to in writingOften times claims will have to be resubmitted and I choose not to accept closure until everything is actually done

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 11, Revdex.com of Denver/Boulder Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service American Medical Response billed the consumer's insurance, [redacted] through Allegiance Benefit Plan, on February 24, Due to AMR being non-contracted with the insurance carrier, any unpaid balance would remain the consumer's responsibilityOn March 02, 2015, a letter of no contract was mailed to the consumer informing him of this issueAs [redacted] applied a discount to the charges in error, AMR appealed the claim requesting payment in full from the insurance carrier [redacted] response to the appeal was that no additional payment would be providedTherefore, the patient is responsible for the balanceIt is suggested that the consumer contact his insurance carrier for a direct appeal process if he feels that a larger portion of this claim should be coveredAt this time, the consumer's account reflects a balance of $which he is responsible forShould the consumer need assistance in paying the balance, American Medical Response offers both discount and payment plan options Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX Sincerely, Cecilia Juarez Patient Advocate American Medical Response Patient Business Service

I have included my problem in the Desired Outcome

It has been almost a year that I have been calling your customer service regarding insurance information and how and where to file a claimI even had three or four times conference call between my insurance representative and your customer service agent, I called your department at least ten times in last year and every time they said ok we have right information and we will file this claim to correct address.I have been checking my insurance every two weeks but they never received claim.Please I would like this claim to be processed and closed.The information about claim: Trip number: [redacted] , Patient: [redacted] Insurance information: Member ID: [redacted] , Group# [redacted] *** [redacted] , Medical Paper Claims: [redacted] ***

This complaint is against the billing department of AMRThey sent me a letter that they are sending my bill to collection [redacted] ATTENTION: PRE-COLLECTIONS FINAL NOTICE [redacted] "Our records reflect that you have been previously invoiced and we have not received payment for medical transportation services provided on 09/26/ Unless payment is received within business days, your account will be turned over to an external collection agency and could adversely affect your credit score...." This letter came to me after days of the original services (09/26/Services, Noticed 10/29/18) I sent them the required insurance information the same week they sent me the billI called their number ###-###-#### Took minutes before I can get a personThe first person (Angel) told me they DID NOT get my response until November That was why they sent me the noticed on Oct I asked her why it took the mail carrier weeks to deliver my message she does not know whyI asked to speak to a supervisor She told me they were all busy She put me on hold, then came back and said supervisors are busy that they CANNOT take my call but they can call me back I asked her to stay on hold and she begrudging do soCarl *(employee # [redacted] ) came on the phone and told me that my letter was froward for review Oct Still missed by two days I asked him which is it? Oct or November 1? He told me Octit was forward for review and Nov it was sent to claim I still did not response in timeI asked why the mail carrier would take weeks to deliver my first class letterCarl then told me that my letter was they received my letter on October So they had my information for days, sat on it then threaten to send my bill to collection if I did not pay in full within daysThis is ridiculous I have an FICO for these people to threaten me this way I was SSSSSOOOO MADDDDThey are the worst at doing their job

July 21, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear RevDex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service American Medical Response initially attempted to verify eligibility with the consumer’s insurance carrier, but a positive identification couldn’t be madeUpon the consumer providing proof of eligibility, the account was adjusted, satisfying the accountCredence Resource Management has cancelled the consumer’s account from collections, and confirmed no credit reporting has occurred An invoice was mailed to the consumer on July 14, confirming trip is at a zero balance Should the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely, [redacted] Patient Advocate American Medical Response

Initial Business Response / [redacted] (1000, 6, 2015/11/23) */ November 23, Revdex.com of Denver/Boulder Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service AMR did not receive a correct billing address at the time of service to mail invoicesUltimately, the account defaulted to collectionsUpon receiving insurance information, the collection agency obtained payment from the insurance carrierAt this time, we have cancelled this [redacted] from collections and adjusted off the remaining balanceThe balance is now zero with no negative impact to the consumer's credit ratingPlease accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX Sincerely, [redacted] Patient Advocate American Medical Response Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because it's the correct outcomeI do not accept the business strategy of sending one of your customers who has by definition of needing an ambulance already suffered a trauma to collections without lifting a finger to determine the billing addressThe ER attending physician figured it out, AMR can tooIt's a despicable practice and clearly something AMR does all the time given the number of similar complaints Complaint Response Date bumped because: Holiday

I received a statement from AMR in July for a mile transport in which they charged me $ When I called the phone number on the bill I reached a call center where it was hard to understand the customer service agent and when I asked her if they had a discount for uninsured patients she said she could take $off but I would have to pay it all now, I could not make payments and receive a discount She was very rude and would not let me speak to a supervisor After doing some research online I saw there were a lot of complaints on their billing practices and that they do have a Compassionate Care Program for individuals without insurance or a source or income I emailed a request to receive the paperwork to see if I qualify and never received a response I also called various numbers listed for this company and was told I had to call the number to discuss billing I am a full time college student working part time trying to put myself thru school and I do not have

My year old mother was sent to the emergency room for a [redacted] noseShe is a resident at [redacted] in ***It was incompetence by both [redacted] staff and emergency technicians to take her to hospital in an ambulance for this minor issueNow she is being charged for $1,for un-needed services we did not request She has [redacted] and I, her son and POA, was not advised until after the factI live a block away, and staff was aware of her occasional nose bleed issues

American Medical has turned me over to a bill collector Credence Resource Management LLC for a claim that my insurance company has paid twice My insurance company has contacted American Medical with both EFT #s and tonight I got a phone call saying I was being sent into collections when it is them that owes a refund to my insurance company

My son has a medical emergency on November 4, and needed to be transported by ambulance to the hospital Now, almost a year and half later we start getting calls from a collection agency about an unpaid bill I call the collection agency who tells me who it is from, AMR We never received any BILLs in the past from them at all and they sent it to collections I contact them and give them the insurance information (which would have covered it 100%) but now of course, my insurance won't pay it because of untimely filing by AMR My insurance company wants to know why they never billed them (or me)??? There were other medical providers that filed for reimbursements for my son during that time and they ALL were paid How come a company that transports people during an emergency, who are usually NOT able to provide any insurance information at that time of transport, CANNOT seem to be able to get the customers insurance information by just calling the hospital for it??? But they sure are able to quickly turn it over to collections:( So now, the insurance won't pay and since it was sent to collections, they tell me that I have to deal with the collections agency for a bill that would have been paid it they had just done their job! I agree with the others on here, get someone else to take you to the hospital, it will be easier in the long run

February 16, Revdex.com of DenverEFlorida Avenue, Suite Denver, CO RE: Billing Inquiry Revdex.com Case: # [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality serviceOur office reviewed the consumer’s account and it has been determined that the consumer’s insurance is contracted, and the balance billed is an adjustment At this time, we have cancelled the account from collections, and confirmed there was no credit reporting The consumer’s account balance is zero, and he will no longer be contacted regarding this bill Please accept our sincerest apologies for any inconvenience this may have causedShould the consumer have further questions, I may be contacted directly at (209) 236-Sincerely, Cecilia J***Patient Advocate American Medical Response

7/7/2016: I was called by a collection agency stating that I owed plus change on a bill from 7/ First off, I could not understand the person calling because he was foreign The bill for ambulance service for my son who is years old now At the time of the service he was on his own insurance plan through [redacted] but also on his dad's insurance (until he turned 26) Both insurances should have been filed on at the time of service Because I could not understand the caller, I do not know if the secondary insurance was filed on I understand that at least one insurance paid over $ I would like to know if the secondary insurance paid anything and why I have not received a bill during this year period I want my credit cleared, this problem resolved and to know why it has taken years to contact Obviously, they have had my phone number because I have not changed it in over years This guy insisted that I give personal information over the phone so he co

On August 29th while my parents were out of town several men entered our home When I asked them to leave one of them showed a gun and several men beat me unconscious The police were called and they sent for an ambulance I was taken by ambulance to Sutter Hospital I did not have my wallet with my medical card with meWe were charged $for less than a mile uneventful trip From the beginning, AMR has been difficult, if not impossible, to deal withThey never contacted our insurance carrier unless we called them in a 3-way call and specifically asked our carrier to tell them all claims had been paid that were submittedWe kept getting bills from AMR even after my insurance information was mailed twiceWe called our insurance company on 9-24- Our insurance company informed us that AMR had not submitted the claim The insurance company, my mother and AMR spoke in another three way call on that dayThe insurance company asked AMR to submit the claim and asked that

I have received a bill for the amount of $concerning an ambulance ride that I had taken due a stroke on December 16, The thing is, I received a statement from AMR in February of for the services they provided where they billed my insurance company (United Heathcare) for $My insurance paid $and I paid them $on 2/20/ Now in March of this year, I received a bill from AMR for $for the same ambulance visitIt appears that they have reprocessed the claim a second time and they have not provided any information on how they got that amount or why it was even re-processed in the first place I feel that this is deceptive as they have received $between the insurance company and myself which is what they billed for originally Now they are sending me to a collection agency

On the 22nd of March AMR transported me to a hospitalTwo weeks later I got a bill for $ The bill told me that I had to pay them by a certain date I called my primary health care insurance and they said they would work with AMR and pay the charges My primary health insurance paid AMR for all but $ I was told that was my responsibility I contact AMR and asked them to bill the $to Tricare After a VERY unprofessional conversation, where AMR told me that they would not bill Tricare, I called Tricare and was told once they received an invoice from my primary health insurance they would pay the $ I call AMR back and AMR agreed to bill Tricare Yesterday I received a bill from AMR stating that after several attempts at contacting me, I have until May to pay the $or they would go to a collection agency I contacted AMR this morning and they admitted that they didn't submit an invoice and will not submit an invoice to Tricare I conta