American Medical Response

I was transported by American Medical Response from Akron City Hospital to [redacted] Hospital on 01/28/ I never received a bill for this action Now I am receiving collection notices from [redacted] Had I received a bill it would have gone to my insurance company for payment This business should not be allowed to operate this way and I am also notifying the Attorney General of Ohio I also checked with the billing agency for American Medical Response and they have to record of me

May 17, Revdex.com of Denver/Boulder Cherokee St Denver, CO 80204-RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response confirmed the balance was previously paid in full by the consumer and the account was sent in error to Pendrick Capital Partners At this time, we have cancelled the account from the agency and removed any negative credit reporting The consumer will no longer be contactedWe would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused The quality of service provided to our consumers is something we take very seriously, and we are taking steps to ensure this doesn’t happen againShould the consumer have further questions, I may be contacted directly at (209) 236-Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

September 25, [redacted] RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service Our records indicate that a formal payment arrangement was not established on the account Several notices were mailed to the consumer; unfortunately, as no further contact was received, the trip defaulted to collections We confirm the consumer’s payments were credited to the balance due At this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely, [redacted]

I have received several fraudulent billing statements from American Medical Response and I have called them and the health Insurance company (Western Health Advantage) no less than times to resolve itHowever despite confirming to American Medical response several times the amount has been paid by the insurance they continue to send me the invoice stating that it was not settledThese numerous calls and verification of payment have been ignored when asked if they could call directly to the same insurance company that they had called before they said they could not call the insurance companyIf you ask for management to explain they tell you the phone line is bad and can not hear youAll of these call center people are in the Philippines and have the same answers despite evidence to the contraryThe only option left is to file a lawsuit costing the same amount as the invoice they continue to send you for 1,which is the same exact amount of the check paid by western health

March 29, Revdex.com of DenverEFlorida Avenue Suite 350Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality serviceAMR initially mailed the consumer an invoice on August 21, The consumer subsequently issued payment in full via our online payment website On September 29, 2017, the consumer contacted the call center, and provided her insurance information for billing Upon receiving the insurance information, a claim was filed with the carrier the following dayThe insurance payment of $posted to the account, and a refund was issued to the consumer’s credit card on October 20, At this time, the account remains closed Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-Sincerely, Danielle F [redacted] Patient AdvocateAmerican Medical Response

Please find our response attached Please let me know if you have any further questions

American Medical Response has been calling our home constantly saying that we owe them payment for an ambulance ride I took from my home to the hospital in I've never taken an ambulance from my home to the hospital in my lifeNot only that, but the person on the phone kept referencing an address in GeorgiaI live in MassachusettsI have a common name, so they obviously have me confused with another person, but they refuse to accept this and keep calling my home and harassing my family

July 6, [redacted] ** [redacted] [redacted] *** RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality serviceAMR’s rates are competitive for the consumer’s community and meet all applicable local, state and federal limitations Ambulance provider fees typically include a base charge for the transport, a mileage fee and any applicable ancillary charges Therefore, the charges incurred for services are valid and correct Our office filed a claim with the consumer’s insurance carrier for this service; however, the total charges were applied towards the deductible amount At this time, the balance remains the consumer’s responsibility, and has been assigned to [redacted] The consumer may contact [redacted] for available payment options at [redacted] We understand that emergency medical care is a costly and unexpected expense, and should the consumer like to inquire about financial assistance, I may be contacted directly at [redacted] Sincerely, [redacted]

December 11, Revdex.com of Denver EFlorida Avenue, Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR initially mailed several notices to the address obtained at the time of transport requesting insurance information Since no return mail was received and with no insurance information on file, the billing cycle continued, ultimately defaulting to collections on December 9, The consumer contacted our office on January 16, 2017, and was advised that the account was with an outside agency who could file a claim with her insurance carrier The consumer indicated she would follow up with her insurance directly On October 23, 2017, the consumer contacted our office and requested an invoice At this time, a partial payment from insurance carrier has been received leaving the consumer responsible for $We have confirmed that no negative credit reporting has occurred, and the balance due has been updated with the agency At his time, the consumer may contact Credence Resource Management at ###-###-#### regarding the balance Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-#### Sincerely, [redacted] Patient Advocate American Medical Response Tell us why here

I called about making a payment and closing the account on 11/12/I was upfront and told them I had received a check from my insurance and wanted to get the account closedThe rep offered me 20% offI told the rep that I had spoken to my insurance company (because I was confused about why they sent me a check) and they told me I shouldn't be paying the full amount because they have a contract with AMR for lessThe rep said they did not have a contract with my insuranceI told her I wanted to call back with my insurance companyThe representative became angry that I was not paying immediately and I was shockedWhy would a reputable company have a representative become angry because I wanted to call back with my insurance? On 11/23/18, I called my insurance company and they were closedI called AMR hoping for a representative who would be more reasonableShe told me that they did not have a contract with my insurance and encouraged me to contact my insurance directly O

April 21, Revdex.com of Denver EFlorida Avenue, Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s additional concerns American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response mailed a claim to the consumer’s insurance carrier on April 12, We contacted the insurance carrier who indicated it can take up to business days for the claim to show up in their system for processing Our office will continue to follow up with the insurance carrier to confirm receipt of the claim; however, have no control over the insurance processing timeIn the meantime, the account has been placed hold pending response from their insurance carrierThe consumer will be notified of any patient responsibility once the claim is processedShould the consumer have further questions or concerns, I may be contacted directly at (209) 236-Sincerely, Warda Ali Patient Advocate American Medical Response

Complaint: [redacted] I am rejecting this response because: American medical Response admitted that they had my correct contact information and referred me to collections in errorI was told as much by two different offices, including corporateAs such, a generic appeal to "we did not have the correct address" is simply a lie Sincerely, [redacted]

I have been actively fighting American Media Response along with my insurance company for years, against a claim that I owe $on a bill from an ambulance transport for my daughterCigna states affirmatively, to me and to American Medical Response (AMR) directly, that AMR was under a national contract with Cigna at the time of service, and must uphold their negotiated rateI paid my portion of the claim when the EOB from Cigna was issued to me, and Cigna paid their portion to AMRHowever, AMR continues to ignore calls from Cigna, and continues to bill me for the balance of what is under their negotiated rateOver the past years, I have received several invoices, which lead to pre-collection noticesEvery time, I call Cigna and they say it is absolutely wrong, and they will step in and correct with AMRWe have heard the full gamut of excuses from AMR about why they continue to bill me, everything from Cigna not being in contract with them nationally to the ride being labele

We contacted Mr [redacted] as soon as we saw his response to this complaint Mr [redacted] agreed that he would stop back at our shop to further discuss Please consider this matter closed for now

I’m a vet that used this service to transport me to the veteran hospital on Nov 4, days later I received and invoice on the bill which was which was due Nov 24, I called to set up a payment plan but they told me not to pay anything they going to file a claim with va hospital month later they sent me another invoice for which they didn’t explained whyI called to talked about they brush me off talking about that a contract invoice with va hospital only not me

I was in a car accident in October AMR took me miles to the hospitalThey were provided my car insurance information at the time of the accidentYet they sent me bill after bill asking for my insurance information and payment of I called them multiple times providing my car insurance information and requesting that they seek payment from the car insurance companyOn 2/9/I contacted AMR using the phone number given on the bill and asked to speak to a supervisor, but was told there was nothing that could be done due to the phone number on the bill only being a call center that collected paymentsI then contacted my insurance company on 2/9/My car insurance company stated that they had paid AMR on 12/16/via an electronic funds transferEFT transaction number [redacted] in the amount of I was emailed a copy of the letter sent to AMR from my insurance company outlining the details of the payment transaction that had been made to AMRThe claims a

April 26, Revdex.com of Denver/Boulder Cherokee St Denver, CO 80204- RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service American Medical Response confirmed that the responsible party information on the account errantly reflected the patient’s spouse We have updated the account demographics; however, the consumer’s insurance carrier can no longer be billed due to timely filing limits At this time, we have cancelled the account from Pendrick Capital Partners and removed any negative credit reporting The patient will no longer be responsible for payment Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions, I may be contacted directly at (209) 236- Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

My wife (***) was transferred to a hospital in an ambulance after a car accident near [redacted] on April 22, We have been trying to reconcile all insurance/billing related to that accident and recently determined that the only service that has not been billed is the ambulance transferAfter confirming that our insurance company has not received anything relating to the ambulance transfer, I called the hospital, who gave me the number for AMRWhen I called AMR and told them I was trying to find out if they were going to send me a bill or if it would come from the hospital, I was told that my wife's account had already been forwarded to a debt collection companyWhen I asked why - stating that we have never received anything directly from AMR - I was told: "When we don't have an address on file for someone we just send it straight to debt collection because we don't have the staff to track people down." How can something be marked as delinquent and sent to debt collectio

APR, 2018MY NAME IS [redacted] ***, I LIVE AT [redacted] ***I RECEIVED A BILL FROM AMERICAN MEDICAL RESPONSE­ NEVADA, DATED ON MARCH 2, FOR $1,I CONTACTED THEM AND TOLD THE I HAVE NOT BEEN OUT OF THE STATE OF NORTH CAROLINA IN THE PAST TWO YEARSTHEY WANTED MY DOB OR MY SSN WHICH I DO NOT GIVE OUT TO JUST ANYONE, ESPECCIALY SOMEONE I DON'T KNOWAFTER SOME BACK AND FORTH THEY TOLD ME THEY WOULD NOT BOTHER ME ANY MOREI GOT ANOTHER BILL DATED MARCH 12, MY WIFE CALLED THEM AND BASICALLY TOLD THEM THE SAME THINGTHEY TOLD HER THEY WOULD NOT SEND ANY MORE LETTERS SINCEIT WAS NOT MEGOT ANOTHER BILL DATED APRIL 4, THE SAME AGAIN, WILL NOT BOTHER YOU AGAIN SINCE IT IS NOT THE CORRECT PERSONIN THE MEANTIME WE HAVE BEEN GETTING MULTIPUL CALLS FROM [redacted] @, [redacted] NEVER LEFT A MESSAGEWE BOTH CALLED THEM BACK AND THEY