American Medical Response

October 26, [redacted] *** [redacted] ** *** RE: Billing Inquiry Revdex.com Case#: # [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service Upon further review, it has been determined that the consumer’s insurance is contracted An adjustment has been applied, and a payment plan has been established for the balance of $ Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] is saying that at the date of service there was a contract in place with AMR, my attachment previously provided describes such an agreement and the different representatives that have forwarded this onto the fraud team at [redacted] because they couldn’t get get a straight answer from AMR agree as well Until I see correspondence from [redacted] stating differently I will not be accepting this answer As it still doesn’t describe why AMR submitted two different claims for two different dates and settled on the date that wasn’t even the date of service It still doesn’t describe my previous attachment that shows a clear [redacted] recognized relationship and discounts provided for [redacted] by AMRAMR continuing to state otherwise without any proof is clearly not acceptable Provide the correspondence you had with [redacted] regarding this claim Provide information as to why they clearly showed a relationship at that time but you continually deny Provide support to your claim as I have done and will continue to do until I hear otherwise I will not be satisfied until I get a clear resolution: either [redacted] confirming that there wasn’t a contract and support as to why they processed with one originally and continue to tell me there was one or AMR accepting that there was such a contract in place at the time and recognize that I have paid all that was owed One or the otherSincerely, [redacted] ***

April 21, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear RevDex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response filed a claim with the consumer’s insurance carrier and received payment in the amount of $ The following month, the remaining balance of $was paid by the consumer On January 26, 2016, our office received notification from the insurance carrier stating they incorrectly processed the claim as an in network provider with American Medical Response, and requested a refund in the amount of $ Unfortunately, if the insurance carrier is a non-participating provider, the consumer is responsible for any unpaid balance At this time, American Medical Response contacted the insurance carrier and confirmed the consumer requested review of the claim for additional payment The insurance carrier advised the claim is being reviewed as of April 6, 2016, and can take up to fifteen business days for a final determination We have the placed the consumer’s account on hold pending further responseShould the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

AMR SENT MY ACCOUNT TO COLLECTION WITHOUT BILLING MY INSURANCE, AFTER I REPEATEDLY PROVIDED THE INSURANCE INFORMATION

I was taken by ambulance after surgery and a ten day stay in the hospital to a nursing home for rehab The conditions in the nursing home were absolutely horrible, so I could not stay there I asked to be taken home, but the ambulance people told me that they are not allowed to do that by law If I refused to stay in the nursing home they would have to take me back to the hospital, so I had no choice but to go back to the hospital I never got off the gurney, I was never told that this is going to be charged to me because Medicare refuses to pay charges for a "second" ride the same day I was taken back to the hospital because of the ambulance company's policy and came home right after that I was billed for the "second" ride, which was technically the same ride, since I never got off the gurney and the ambulance people never left my site Medicare refused to pay it and refused the appeal as well I called the company and explained to them that A) I wanted to come home and not

We had to call the ambulance times We were told that they were in route to the wrong town

For a trip in November 2015, I received no bill or communication until August 2016! By the, it was too late to dispute the bill with my insuranceWhen I contacted my insurance, they told me they had made payment to AMR in early Jan 2016, so then why did no one reach out to me with the bill till August??? I have spoken to all supervisors in their call center and tons of agents over the last monthsOne of the supervisors told me I qualified for the financial hardship program and they would waive my bill, but then after a week I just keep getting bill in the mail! When supervisors are unavailable, the agent will tell you they will call you back, but they never do and instead, they just keep sending bill in the mail! Horrible customer service, Horrible communication, and absolutely no respect for the patientI will NEVER refer AMR to anyone

Initial Business Response / [redacted] (1000, 6, 2015/10/13) **(The consumer indicated he/she DID NOT accept the response from the business.)*After reading the response from AMR we contacted Doctor's Medical Center to verify which address was listed on our account the day service was provided.**AMR states that they received confirmation of our address from Doctors Medical CenterThe accounting department at DMC reopened our old account and confirmed to us that on the day of service the only account listed is our current addressThe old address AMR used was not in their system at allWe have the account number avaaible and are [redacted] to supply it to AMR upon their request.**We were fully covered by insurance at this timeBecause of their error we were never given the option of filing a claimAMR did not file a claimWhen we first received notice of this debt we contacted [redacted] Blue Cross who then contacted AMR and gave them the option of filing the claim [redacted] then contacted [redacted] and explained that the error was with AMR and the debt was fully covered by our policyAll of this to no availAMR refuses to acknowledge their error and Pendrick has not supplied us with the details of the debt which we requested as per their initial contact letter**Representatives of Doctors Medical Center and [redacted] Blue Cross have assured us that they are [redacted] to provide verification the information we have presented[redacted] We remain dissatisfied with the AMR administration and continue to dispute this debt [redacted] a**Final Business Response / [redacted] (4000, 10, 2015/10/29) */*October 29, 2015***Revdex.com of Denver/Boulder*Cherokee St*Denver, CO XXXXX-XXXX [redacted] **RE: Ambulance Transport [redacted] Revdex.com Case#: XXXXXXXX**Dear Revdex.com:**Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service.**Based on the consumer's rebuttal of the AMR response dated October 13, 2015, an additional review was conducted of Ms***'s accountWe confirmed that we have the physical face sheet from the hospital which shows the address we sent billing toOur office mailed two notices and a final demand letter to that address and received no returned mailAs this account has been purchased by [redacted] , the consumer must contact them to resolve the balanceThe consumer may contact [redacted] at (XXX) XXX-XXXX [redacted] *Should the consumer have further questions or concerns or would like to request a copy of her records, I may be contacted directly at (XXX) XXX-XXXX.***Sincerely, [redacted] Patient Advocate*American Medical Response

AMR is very difficult to deal with regarding their billing process I believe they do not keep accurate or appropriate records and are not responsive to customer needs in this area

Taken by ambulance to the ER on 5/5/(insurance card provided to EMT upon arrival)Received bill on 6/6/stating that no insurance had been billedCalled customer service and provided insurance info againRep stated 30-for decision6/18/letter states again that my insurance cannot be billedCalled and provided insurance info again to rep "Rain." She stated 30-days for a decisionCalled on 8/2/to get update on insurance submissionAsked rep what insurance they were billing and I was told [redacted] *** (haven't had that insurance in years)Gave insurance info againOn 9/6/18, I spoke with rep "August" who informed me that "info was put in but never uploaded for processingI will do that now."

My disabled father unfortunately needed a ride home from the hospital due to oxygen...so AMR was used $800+ dollars later to travel miles, I get a precollection noticeI call and speak to what I thought was someone in the US, and it is agreed that I am to pay a monthly payment until the amount is paid Fast track five months later, AMR sent my dad into collection despite making monthly payments, filling out two compassionate care applications and paperwork yet NEVER receiving a response to being told today that since I filled out the Compassionate Care Application that VOIDED the payment plan, yet each and every month they cash the check, so they put my dad into collection I called today and they told me she would have to email her supervisor and I have to call back in FIVE days to see if the account can be pulled back from collection!!!

July 17, [redacted] [redacted] ** *** RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality serviceAMR has thoroughly reviewed the consumer’s account We confirm that valid insurance coverage was provided for this transport As we are past the timely filing period with the insurance carrier, we have cancelled the account from collections and requested that any negative credit reporting be removed In the meantime, the consumer may use this letter as proof that our office has acknowledged removal of these services from credit history The consumer will no longer be contacted regarding payment for this bill Please accept our sincerest apologies for any inconvenience this may have causedShould the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted]

AMR is currently billing me for nearly $1,bill for emergency medical services that I did not request, consent to, nor receive The emergency services were requested by well-meaning strangers who misdiagnosed a simple fainting spell as a seizureI was fully conscious and responsive by the time the AMR EMS staff arrived, and the AMR staff explicitly confirmed that my condition did not require any kind of emergency treatment or transportationIn legal terms, emergency medical services were neither medically necessary nor medically reasonable The AMR staff who responded to the call provided no treatment, but only evaluated my condition (by checking my vital signs) and leftI explicitly refused any form of treatment or transport, to make it clear that I was not asking for nor accepting any services that could be billable(I had sustained a few minor cuts when I fell, and I didn't even let the EMS staff give me a bandage) Clause 6, [redacted] ***

$bill for my brother who died 5/1/There is no estate or money to pay this billI called AMR in early May and told them of situationI was told to send a death certificate to AMR in Los AngelesIt took over a month to get the death certI sent a copy to the address per their instructions on 6/ On 6/7, a Reilynn called meI returned her call at 4:pm, about a hour after her callShe had no idea what I was calling her about, even after giving her reference numbersShe said she would check it out and call me backShe never called back!!! Then on 7/6, I received a letter stating that the account would be sent to collections if not paid in fullToday 7/10, I called AMR and paid the billI am not responsible for this billIt was my brothersI followed their instructions regarding the death certI was trying to deal with their service rep Reilynn, who never responded as promisedDuring all of these struggles, no one from AMR expressed their condolences for my los

On the 22nd of March 2016 AMR transported me to a hospital. Two weeks later I got a bill for $855.37. The bill told me that I had to pay them by a certain date. I called my primary health care insurance and they said they would work with AMR and pay the charges. My primary health insurance paid AMR for all but $355.37. I was told that was my responsibility. I contact AMR and asked them to bill the $355.37 to Tricare. After a VERY unprofessional conversation, where AMR told me that they would not bill Tricare, I called Tricare and was told once they received an invoice from my primary health insurance they would pay the $355.37. I call AMR back and AMR agreed to bill Tricare. Yesterday I received a bill from AMR stating that after several attempts at contacting me, I have until 27 May to pay the $355.37 or they would go to a collection agency. I contacted AMR this morning and they admitted that they didn't submit an invoice and will not submit an invoice to Tricare. I conta

We had to call the ambulance 2 times. We were told that they were in route to the wrong town.

Ambulance took a route away from the Riverside CA Kaiser hospital over country roads and non exxistent road on April This ride lasted about one hour but the direect route on Van Buren and #freewway (Miles) takes about minutes

For months I have tried to simply close a bill with this company My insurance already paid Rural/Metro $1898.42, and Rural/Metro is billing me personally for the remaining $balance In short, this company has held me in limbo for months, and I have done everything (see below) in my power to simply get an answer and a close to this They apparently lost my application with sensitive tax, income and personal information that was sent to them by mail at their correct address Then every month I called and was told by a representative (see record below) that my case was under review and that I would need to wait to hear from a patient advocate and that there was no other method, phone, email or contact to reach anyone else in the company and to simply disregard the collection notices as my account is under review A half year later, I finally receive a call back from Rural/Metro only to be informed that they do not have any application of mine (despite this having been

March 16, Revdex.com of Denver/Boulder Cherokee St Denver, CO 80204-RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response submitted several invoices requesting insurance information to the address obtained at the time of serviceAlthough efforts were made to notify the consumer of billing by both mail and phone, the attempts were unsuccessful and resulted in the account defaulting to an outside collection agencyUpon receiving initial contact from the consumer on March 8, 2016, the address was updated accordinglyThe consumer also indicated he had provided his insurance information to the collection agency for billingAt this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating A claim has been filed to the consumer’s insurance carrier and the account is on hold to allow time for processing Please accept our sincerest apologies for any inconvenience this may have causedShould the consumer have further questions or concerns, I may be contacted directly at (800) 913-extension Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

Husband being balance billed for ambulance services on 1/26/Original claim was submitted to insurance on 3/25/for $and AMR received their portion of the claim, per the contract with BCBS, of $ Now we keep getting bills for the balance, $Once the original claim was submitted, the only portion we were responsible for was the coinsurance portion, which per our EOB was $which was paid to AMR by usThis still has not been resolved and has been escalated to the Provider Relations department of the local BCBS where I have been told that MANY of MANY insured are having the same issues with AMR and being balance billedNow we are getting harassing letters stating that there has been no contact, not true since they have been contacted by BCBS with a day letter on holding the account and extensively reviewing the contract, and payment per the EOB was madeBCBS stated that AMR were not to contact us, that AMR needed to submit an appeal for the claim on any