American Medical Response

Family member (limited English speaker), non emergent, asked to be taken to Eisenhower by patient and family but taken to jfk without consentEMT did not allow spouse who spoke English to interpret for him enter the ambulanceBoth patient and spouse requested that the spouse accompany him in the ambulance to help him understand directions and to interpret any information due to his limited EnglishThis request was denied by the EMTsPatient was told to sign release to hospital form inside the ambulance despite his inability to understand form and was released to the hospital without informed consentCalled EMT supervisor who reported the EMT "maybe spoke medical Spanish" and that he was "hispanic." When asked if waiver to be released to JFK was explained to patient, supervisor stated, “pain does not effect his ability to read.”

American Medical Response ("AMR") provided services on 3/13/AMR's total invoice was in the amount of $1,AMR billed Kaiser Permanente and received a contractual payment of $($& $21.87) Notice of said Kaiser Permanente was sent via certified mail [redacted] to AMR on 12/6/On 3/8/2018, AMR advised the acct was sent to Credence Resources Mgmt ("Credence") for collection On 3/8/2018, the certified letter to AMR dated 12/6/was faxed to Credence and was also e-mailed to [redacted] AMR continues to bill for the entire invoice despite the payment received Another call was placed to AMR at ###-###-#### but their customer service center is located in the Philippines but is unable to resolve the double billing dispute

April 24, [redacted] RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR did not receive correct insurance information at the time of service AMR sent an invoice and made phone attempts to obtain the consumer’s correct insurance information immediately following the transport Following the initial invoice and phone attempts, the consumer contacted our office in July 2016, asking for a bill to be sent to herself, but did not want to provide other information at that time Further invoices were mailed, and phone attempts made in subsequent months to obtain the missing information The transport eventually defaulted to a collections agency as a result of no response, insurance information, or established payment arrangements being received AMR has obtained the pertinent insurance information for billing from the consumer’s insurance carrier The consumer’s insurance carrier confirms no claim was ever received and do not show any payment issued The consumer’s account has been cancelled from the collections agency, and a request submitted to remove all credit reporting A claim has been filed to the consumer’s insurance carrier Should the consumer have any further questions or concerns, I may be contacted directly at [redacted] *** Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ October 16, Revdex.com of Denver/Boulder [redacted] Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service American Medical Response has contacted [redacted] , LLC and updated the balance to reflect $The consumer [redacted] need to contact [redacted] , LLC at (XXX) XXX-XXXX, to satisfy the current balance dueAt this time, a refund check in the amount of $has been mailed to the consumer for postal expensesPlease accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX Sincerely, [redacted] Patient Advocate American Medical Response Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Partner Capital needs to contact me directly with an updated invoice stating my outstanding balance and where I need to send payments toAs of 10/16, no one from Partner's has ever contacted me to inform me that my debt was sold to them and where I should send the payments to

I am a RN nursing supervisor who requested an ambulance on 7/8/to take a resident to buffalo general hospital because he was unresponsive and was not his usual talkative selfAMR ambulance arrived at approximately 2:pm at the waterfront healthcare facility located at 7th st buffalo, nyIt was a male EMT who questioned my credentials, by asking me what my title and background was and if I performed the SBAR stroke assessment and how I checked him for a strokeI have been a nurse for over years, with great experienceThis male EMT was very rude and disrespectful to me, he has no right to question my credentialsI performed a full RN assessment, and the doctor was notified and gave me orders to send this resident out to the ER because he was also a full code, and may be having a strokeIn NYS, EMT's has no authority to assess or make any determinations regarding if the resident should go to the hospital, I understand that AMR was busy, yesterday but all residents have

A bill was sent to my father by AMR which I paid on 12/10/2016 in the amount of $1428. I was later informed that this bill should have been sent to the hospital instead and that my family should not be responsible for paying this amount. I contacted AMR and in January, they told me they would send my case to their refunds department to process a refund for me. I have since been calling every 3 weeks to follow up on the refund status and I am continuously told that it is still being processed. AMR's Patient Business Services are unable to give me a time frame for how long it takes for refunds to be processed through their department. It is now almost 4 months later and AMR has still failed to process and refund the amount that is owed to me. AMR has been exceptionally difficult in providing any sort of customer service, essentially refusing to process and provide me with the money owed to me in an acceptable time frame.

Complaint: [redacted] I am rejecting this response because: Part of the statement is not true which states:"Since [redacted] was on redirect, appropriate EMS protocols were followed, and our ambulance crew transported the patient to the closest available facility."The doctor has already contacted [redacted] and my daughter has a room number assigned prior to being picked up by the ambulance. [redacted] is less than a mile form the clinic where my baby was located yet they transported her to [redacted] [redacted] which is more than 13 miles away and there is NO Pediatric unit in that Hospital which is why my baby has to be on another ambulance to be brought BACK to [redacted] . That was a horrible experience considering that it was in the middle of the night. I do not want that to happen in the future to any patient. I am glad with the response regarding the bills. Sincerely, [redacted] ***

I was taken to [redacted] on July by AMR ambulance service I called, I wrote to this company and have asked REPEATEDLY for the medical report from the time the received my call to the time they finished the report on my run

Initial Business Response / [redacted] (1000, 6, 2015/12/14) */ December 14, Revdex.com of Denver/Boulder [redacted] XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service AMR did not receive a correct billing address at the time of service to mail invoicesUltimately, the account defaulted to collectionsUpon receiving insurance information, the collection agency obtained payment from the insurance carrierAt this time, we have cancelled this bill from collections with no negative impact to the consumer's credit ratingThe balance is on hold with our office as we are waiting for additional payment from the insurance carrier, regarding the universal precautions charge they initially did not cover in the amount of $Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX Sincerely, [redacted] Patient Advocate American Medical Response

I have never taken an ambulance trip This bill is for my adult son, who hasn't lived here for many years I have written this company and gone on their website Now I have been sent to collection and have had two conversation with the collection company But no one seems to be able to remove my name from this charge

American Medical Response did not do the correct paper work for a trip to the ER where my husband was admitted to ICUThey are suing us now in small claimsHe was in critical condition, but they are saying he could have driven himself? I consider it elder abuse and harassmentThank you

Was transported to hospital by ambulance miles away from where I was picked upThen I receive a bill for $I called every month asking for an itemized bill for what the charges were for, but never received anything in writingIn January I received a notice of collections so I called company againThis time they told me I needed to fill out a medical release formReceived the form, completed it and mailed it backI received the itemized bill and the ambulance personnel are claiming they performed vascular access to my vein for an IV and they also performed an EKG, but a witness to my pickup has PHOTOS of the Riverside Fire Department performing all medical procedures on meThe ONLY thing the ambulance staff did was drive me to the hospital and drop me off when a room was availableThis is FRAUD because they performed no such procedures they are trying to bill me forA copy of this has been sent to my local TV stations and my lawyer awaiting an outcome to this fr

January 9, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service We have thoroughly reviewed the concerns raised by the consumer At this time, a refund was mailed to the consumer in the amount of $on January 5, We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at [redacted] Sincerely, Blanca M [redacted] Patient Advocate American Medical Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, no contact information was obtained from me nor any of my family at the time of serviceIf bills were indeed mailed, they went to a former address or a wrong addressIt is imperative that AMR send a bill for the agreed upon amount to my current address, which I hope the Revdex.com will provide themIf, at this point, I should contact [redacted] to provide them my current address please adviseI do hope their response is sincere.Thank you so much, Revdex.com, for helping me with this distressing business Sincerely, [redacted]

Initial Business Response / [redacted] */ July 2, Revdex.com of Denver/Boulder Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service The consumer's concerns regarding the service provided were forwarded to our Operations office for investigationAfter reviewing the call and interviewing the responding crew, it was determined that appropriate care and transportation was providedOur crew followed all local EMS procedures and protocolsIt has been determined the charges invoiced are both valid and correct American Medical Response billed the consumer's insurance on September 22, Due to American Medical Response being non-contracted with the insurance carrier, any unpaid balance would become the consumer's responsibilityOn September 29, 2014, a letter of no-contract was mailed to the consumer informing her of this situationWe received a partial payment from the insurance on October 20, 2014, which left an owing balance due from the consumer As a courtesy to the consumer, the account has been cancelled from collections and we have received confirmation that no credit reporting has occurredShould the consumer need assistance in paying the balance, American Medical Response offers both discount and payment plan options Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX Sincerely, [redacted] Dimperio Patient Advocate American Medical Response Patient Business Service Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) Because is not trueIf the reason I was being transported to the ER was a potential heart attack, the sooner I was received in the ER the better my chancesAs I said, we spent minutes of valuable time siting on the side of the road with the technicians discussing another pick up that was more valuable and trying to get a needle in my arm and other things that would have been better handled less than five minutes awayI think they received enough money and I am thankful to be alive Final Business Response / [redacted] */ July 17, Revdex.com of Denver/Boulder Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service Based on the consumer's rebuttal of the AMR response dated July 2, 2015, an additional review was conductedAs stated previously, it was determined that appropriate care and transportation was provided and the charges invoiced are correctThis [redacted] has previously been cancelled from collections and the balance remains the consumer's responsibility In order to resolve the consumer's inquiry, we can extend a discount of 20% on the balance owingShould the consumer have further questions, or wish to establish a payment plan, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX Sincerely, [redacted] Dimperio Patient Advocate American Medical Response Patient Business Service

I broke my right femur weeks after a hip replacementThe fracture went all the way through to the prosthesisI could not bare weight on it and an ambulance was called My insurance is through [redacted] The ambulance co continued to bill me saying [redacted] does not pay for ambulance serviceThis is not true but this company employs people who only read from a script and you cannot explained anything to them [redacted] will pay if it is dreamed necessary I sent in an appeal to get it paid forI turned in a statement from my surgeon and the cat scan report confirming the fractureI received a letter with copies to the ambulance co saying they would make their decision when they received the call report from the ambulanceThey wanted it within weeks and this was in NovemberThe appeal was denied because they did not receive the call reportThe company again started calling me for paymentI complained they had not done their part in sending in the reportThey then told me

July 26, [redacted] *** [redacted] ** *** RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service American Medical Response initially filed a claim with the consumer’s insurance carrier using a non-contracted code Upon further investigation, it has been determined that the consumer’s insurance is contracted An adjustment has been applied, and once the payment of $is received, the account will be satisfied Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted]

My son had to be transported to a children's hospital after an ER visit in July I have an EOB from my son's health insurance identifying negotiated plan discounts for this service as $ My portion was to be $ I was billed for the plan discounts by AMR in August I have made multiple phone calls to AMR, as has my insurance company on my behalf I was told that the issue would be reviewed internally I continued receiving invoices, with increased threat of collection, despite my calls and my insurance company's calls and despite continued verbal assurance that the account would be placed on hold and review would be conducted After receiving a notice in December of threatening to send my account to outside collections, I called AMR and paid in full, despite not owing the money I requested that the account be noted that the payment was being made under duress and that I expect my money returned Additional phone calls have been made, and no resolution

I was taken by ambulance to the hospital in December of My insurance covers ambulance rides, 100%In September of this year, I got a bill from this companyThe insurance company had overpaid them, at the out of network price, however they have a contract with American medical response, so they requested the over payment backAmerican medical response paid the insurance company back, and is now billing me for the left over amountMy insurance company still says they have a contract and that american medical response is not supposed to charge meAmerican medical response says that they are going to come after me for this money, and that it is between me and my insurance company, however United says American medical response has to reach out to their provider assistance group for the tax idI cannot call provider assistance, only American medical canPatient assistance cannot reach out to provider assistanceThis company refuses to do the due diligence that united healt

Received ambulatory service on 9 Jul 2016 and billed $107.50 for that service. The company did not file a claim with Medicare or my secondary insurance company as I requested in a letter dated 3 Aug 2016. On their billing invoice, they make the statement "The transportation services provided are not a covered benefit of Medicare or you insurance company." I have a problem on two issues: 1) They are not the authority that determines my eligibility for a covered benefit and 2) they did not know who my insurance company was until I told them in the letter referenced above. Acceptance or refusal to cover a claim is described in the Explanation of Benefits (EOB) that I receive from Medicare and/or Tricare For Life. I don't receive an EOB unless a claim is filed, hence my letter to American Medical Response.