American Medical Response

This is the letter I sent to my city administrator focused on their contract with AMRHi, In the past couple years, my family has needed ambulance services twice, both of which has been American Medical ResponseI am grateful for the availability and the work they did to take care of my family needsFrom a responsiveness and care perspective I have no complaintsBut after the service, when it came to their billing practices, I find them to be less than honest, helpful, or even truthfulThere are a few issues I have with AMRI am lucky enough to have insurance that provides coverage for ambulance care, and although AMR fought it both times to the extent of months of me spending hours on the phone with AMR and my insurance, my insurance is in network with AMRWhat I find hard to believe is the difference in cost for in network and out of networkI know insurance contracts discounts with medical providers, I see it every time I go to the doctor, but as the cityMy original bill with AMR was over $both times, but after insurance is was less than $I am aghast you would contact with a company that charges more than times the negotiated rate with an insurance providerI don't understand why the city would agree to let their citizens be robbed by a company like thisMy second challenge with AMR is their customer service and billing practicesEven though my insurance company (the largest insurance company in the US) has an in-network contract with AMR, AMR refuses to believe it and forces me to work with my insurance company to prove itThe first time this happened it took over months and hours of phone time to convince AMR of what AMR should have in their records alreadyI've just started the process with AMR and my insurance company a second time and it is already playing out like it did the first timeAll AMR is interested in is getting social security numbers so they can file negative credit reports to force you to pay money you don't oweAMR is nothing more than a money focused company that is willing to bend ethical boundaries to try and extract more from the consumer with no regard for the truthI hope in the future when the city reassess ambulance contracts, they focus more on making sure the company reflects the values of the city and its citizens instead and commit to providing ethical billing practices (over 4x for people without insurance?) and doesn't lead with the assumption that everyone is guilty and forces us to prove our innocence

Complaint: [redacted] I am rejecting this response because: patient did not request to be taken anywhere she could barely speak ! Sincerely, [redacted]

February 6, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR has contacted the consumer by phone and discussed the account At this time, an additional insurance payment has posted to the consumer’s account, satisfying the balance A paid in full invoice was mailed confirming account is now closed We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Blanca M [redacted] Patient Advocate American Medical Response

A bill was sent to my father by AMR which I paid on 12/10/in the amount of $I was later informed that this bill should have been sent to the hospital instead and that my family should not be responsible for paying this amountI contacted AMR and in January, they told me they would send my case to their refunds department to process a refund for meI have since been calling every weeks to follow up on the refund status and I am continuously told that it is still being processedAMR's Patient Business Services are unable to give me a time frame for how long it takes for refunds to be processed through their departmentIt is now almost months later and AMR has still failed to process and refund the amount that is owed to meAMR has been exceptionally difficult in providing any sort of customer service, essentially refusing to process and provide me with the money owed to me in an acceptable time frame

Being billed and now referred to a Collection Agency over an unexplained and over exaggerated service charges that are past to the consumer over the acceptable and negotiated charges with an Insurance CompanyI had asked for detailed explanation of the charges and received no satisfactory response from this businessNot receiving an explanation of charges incurred of over that were billed I suggested a compromise in the $399-$range as that would reflect a reasonable charges for services provided that are customarily accepted if paid by an Insurance Company Charging an individual over times the rates that this business accepts from an Insurance company is a crimeThis is a perfect example of what is wrong with the Health related services and related billing and should be stopped immediatelyThis practice of charging a customer a different rate that a rate charged for same services and payment by an insurance Company and attempted collection is a crime and billing

Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ August 28, Revdex.com of Denver/Boulder [redacted] Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service The consumer was contacted by a Patient Advocate and the concerns presented were forwarded to our Operations office for investigationAfter reviewing all of the necessary documentation associated with the consumer's transport, Operations determined that appropriate care and transportation was providedAn ALS (Advanced Life Support) ambulance unit responded due to the consumer's condition, and provided ALS services during transportOur ALS units have a paramedic on board with advanced training in the field of emergency medical careOur crew followed all local EMS procedures and protocols AMR's rates are competitive for the communities we serve and meet all applicable local, state and federal limitationsAmbulance provider fees typically include a base charge for the transport, a mileage fee and any applicable ancillary chargesThe charges incurred for the transport are correctly being billed with the appropriate procedure codes at an ALS level of service Should the consumer have further questions or concerns, or need assistance in paying the balance due, I may be contacted directly at (XXX) XXX-XXXX Sincerely, [redacted] Patient Advocate American Medical Response Initial Consumer Rebuttal / [redacted] (4200, 13, 2015/09/18) */ This case should not be closedThe company has not contacted me to resolveIn fact they continue to provide info each time I callI called again today because I've not received the form to get my medical records or received the callback and they said they would call me today and they have notI've emailed and called Lori at Revdex.com to let her know it needs to be reopened and to call methanks Final Consumer Response / [redacted] (4200, 20, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Patient Advocate did contact me in AugustAt that time we discussed the fact that there was a fraudulent EKG service (I dislocated my shoulder) on the [redacted] and I also inquired about why this was an advanced life support charge for a dislocated shoulder set at the hospitalThe advocate did not have answers for that and just tried to tell me that I needed to pay the ***We left that call in agreement that she would open an investigation with the operations team on the charges and get an answer on the EKG and Advance life support and contact me backShe still has not done that to dateI've also still to date not received the form for my medical recordsI've called back twice after the August call and been told I would be set up for a call back both of which never happenedOne time the billing group said the advocate had tried to contact me but that I was not answeringI asked for details on the number and times called and they said it could not be sharedI've not been calledI [redacted] try [redacted] at the number she provided today but I've still not received any forms, any answers on the EKG, or any answers on the ALS chargeUntil I do, I'd like this case to remain openOffering a 20% discount on fraudulent charges is hardly resolutionThe AMR [redacted] is more expensive than my ER stay at the Mayo clinic to get my arm set Final Business Response / [redacted] (4000, 22, 2015/10/09) */ October 9, Revdex.com of Denver/Boulder Cherokee St Denver, CO XXXXX-XXXX RE: Ambulance Transport Revdex.com Case#: XXXXXXXX Dear Revdex.com: Thank you for taking the time to contact our office with the consumer's concernsAmerican Medical Response values our customers, and strives to provide quality service Based on the consumer's rebuttal of the AMR response dated September 21, 2015, the consumer was contacted by a Patient Advocate on September 30, 2015, and requested an additional review by our Operations officeOperations contacted the consumer and went over the scope of practice, billing rates and procedures, confirming that the charges are correctly being billedThe consumer accepted a 40% discount, along with a payment arrangement on the new balance owing A letter has been mailed to the consumer outlining the discount and agreed upon payment arrangementShould the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX Sincerely, [redacted] Patient Advocate American Medical Response

March 4, Revdex.com of Denver/Boulder Cherokee St Denver, CO 80204- RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service American Medical Response confirmed with the consumer’s insurance carrier that the claim was processed, and payment issued on March 1, The proper contractual adjustments have been applied to the account leaving the consumer’s responsibility of $ The account has been cancelled from collections, and is currently on hold pending posting of the insurance and consumer payments that will satisfy the balance Please accept our sincerest apologies for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at (800) 913-extension Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

Complaint: [redacted] I am rejecting this response because:I talked to [redacted] about *** saying nothing was wrong with my transmission he offered me oil changes on my new car I'm dollars in the rear I'm not satisfied with toms' offer Sincerely, [redacted]

Date of service 6-22- miles,21mins, transport from [redacted] )to [redacted] via non-emergency transport.Transport was set up by ***.No other transport options.My insurance, [redacted] (***),is accepted at both facilitiesI received our EOB from [redacted] indicating our portion of the transport to be $629.57.I received a bill on 07-18-from American Medical Response (AMR)( [redacted] ***) for full payment of $I called AMR multiple times in August to discuss the charges and our EOB allowed amtAMR stated,not contracted with [redacted] and wouldn't accept [redacted] plan discount amt.I owed full amount.I called [redacted] (**) and [redacted] to review the charges [redacted]  is a reimbursement company working with [redacted] to negotiate charges [redacted] contacted AMR, AMR refused discount, case closed [redacted] notified meI filed an appeal with [redacted] to negotiate pricing with AMR.I received a letter from AMR, [redacted] applying all costs toward deduct

We received a bill for the ambulance service that we did not use Services were rendered on June 1, and it was not usWe have not needed any handyman services ever The bill is getting ready to be turned over to collections it has our address but it's not us They said they sent us a letter saying that we were past due which we never got for services that we never usedWe now have a pre-collection notice This is a mail fraud

We established a monthly payment plan and submitted payment online as directed as they were not able to set up automatic withdrawAfter recipient payment they sent us to collections stating they hadn't received it I called once we started to receive harassing calls from their collection department and they confirmed it was their errorThe billing is offshore in the [redacted] and they are so not helpfulThey agreed it was their error and it's been a month since then and it's still not resolved How do they get away with this?

On March 1, 2018, I was in the midst of having a heart attack and I was informed by the hospital ( [redacted] that they did not have the necessary equipment to administer the test I needed Because I was in distress, I had to be transported by ambulance to the closest facility ( [redacted] ) with the necessary equipment to diagnose and treat me The ambulance service was called by the hospital I was at and I was moved to a different facility The ambulance service submitted a claim for $3,398.85, of which [redacted] (my Health insurance company) paid $894.45, leaving a cost share amount which would be my responsibility of $89.45, per my Explanation of Benefits (EOB) I was surprised when I received a bill for $2,from the ambulance service I should only be responsible to pay, if anything, the remaining cost share amount of $89.45, because anything I may have signed was done so while I was in a state of panic and extreme pain I also never received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they still haven'the cashed the check I gave them and that concerns meThey also haven't given me written confirmation for my recordsI would like written confirmation that I can put with the collection letter they did send me Sincerely, [redacted]

On occasions back in 7/and 8/I was picked up at my home by AMR for medical reasonsI have lived in my home for years and have had same phone numberAlso had [redacted] active at the timeI was never contacted by mail or phone call by AMR that there was outstanding bills for the ambulance rides never was contactedI found at because I have credit monitoring that informed me that two collection accounts were report on my credit fileAlso my wife and I are in the middle of buying a home and the lender called also to inform meI contacted my insurance company first and they advised the hospital stays both times were paid for but they were never billed for ambulance rides both times and because year had passed AMR would not be able to bill them nowI called and spoke to supervisor [redacted] and after hour phone conversation which was recorded by me and also by them which I have the exact time and duration [redacted] stated that the orignally had my correct address b

My EOB says I can only be billed $384.40, yet American Medical Response sent me to collections for $I have confirmed with my healthcare provider that I do not owe $ [redacted] has contacted American Medical Response several times, and have advised them that they are not legally allowed to bill me more than $Yet, they still send me to collectionsNo matter what I do, this company does not listen or careThey are affecting me credit for an amount I do not legally oweAlso they have already received payment for the $as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please continue to keep me informed and updated as to the progress of the claim resolution Sincerely, [redacted] ***

I had an ambulance service over a year ago that was billed to me through American Medical ResponseMy insurance covered the claimHowever American Medical Response has repeatedly sent me a bill for the full amount which I am not obligated to payI have contacted both AMR and my insurance multiple times to resolve the issueCalls have been made, balance billing letters sent, confirmations given, but still AMR is billing me for the full amount and threatening me with collections noticesMy insurance company has talked to their managers and whoever else multiple times and still they continue for over a year nowI want this to stopI believe at this point they are intentionally trying to strong arm me into paying the full amount of money that I do not owe them with their credit and collections threats due to the fact they are ignoring what the insurance company is telling them regarding the claim

American Medical Response of Ohio charged and received payment from both the billed party (my father) and Medicare for services on January 26, I have contacted the provider on June 15, june 21, june and august and was told that the refund is "still in the que." No customer rep could predict a time we might expect a refund check but it seems to have been an excessively long waitMy father's Medicare summary statement confirms payment to American Medical Response of OhioMy father's Medicare part B confirms payment to the same and American Medical Response of Ohio confirms that my father's check for $posted on May 25, This company double billed for the service provided and asside from the issue that double collecting seems illegal, I'm concerned that they may not issue a refund

October 2, [redacted] RE: Billing Inquiry Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service An Electronic Funds Transfer (EFT) payment arrangement was initially established for the remaining balance due after the insurance issued payment The consumer’s father later contacted AMR, and requested the arrangement be updated to an in house monthly payment in the amount of $due on August 30, Unfortunately, the first payment was not posted timely, and the account defaulted to collections in error At this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating, and reestablished the payment plan in the amount of $ We would like to thank the consumer for bringing her concerns to our attention, and apologize for any inconvenience this may have caused Should the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely, [redacted]

My husband ended up needing an ambulance ride from an emergency roomThey drove him milesOnly item needed for transport was linenThey billed my insurance company 6k! They PAID! And now they want another 1300.00? Insane! I will be appealing this and taking them to court to reimburse my health insuranceOutrageous! Tried calling them times 4: [redacted] time as well as emailing them on their websiteThey need better hours and an agent who monitors their email box