American Medical Response

[redacted] , trip # [redacted] , account # [redacted] had a car accident on 06/04/and had to be taken to the hospital by ambulanceHe provided his health insurance and car insurance information during the rideOn 06/24/2016, he received a bill from AMR asking for his car insurance informationHe filled out paperwork from [redacted] (car insurance) which included both car and medical insuranceThe claim representative at [redacted] told us multiple times that they had faxed over both auto and medical insurance information to AMROn April 18, 2018, almost two years after the date of service, [redacted] received a bill from Credence Resource Management requesting a paymentWe then requested a claim history from [redacted] (which was the health insurance plan in 2016) and it turns out, no claims for the ambulance has ever been filled with the health insurance provider despite the fact that AMR had the health insurance informationIn addition, [redacted] claimed to have

NOTICE OF INTENT TO FILE CRIMINAL COMPLAINT WITH [redacted] AND ATTORNEY GENERAL STATE OF [redacted] FOR FRAUD CRIMINAL CHARGES! I have received a bill from you for $1,THIS IS CRIMINAL FRAUD If I do no hear from you in hours I am contacting the [redacted] and the attorney general state of ***! All you crimial drivers did was drive me milesfor a sprained knee to the [redacted] mecical centerI told them I had no insurance and they said don't worry about itAND YOU ARE TRYING TO CHARGE ME $1,? I am on social security and have no money and if you are billing insurance companies these kind of criminal fraud charges for driving someone miles in an old truck I am sure the [redacted] and the attorney general would love to know about it! You better contact me and correct your criminal fraud billCopy of this email sent to [redacted] and Attorney General State Of ***

April 10, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service We have contacted the consumer’s insurance carrier today, call reference #***, and confirmed AMR is a non-participating provider in the area where services were renderedThe insurance carrier processed the claim solely under our Tax Id, and should have considered both the National Provider Identification Number (NPI) and Tax Id concurrently As this time, the insurance carrier has agreed to reprocess the claim We have the placed the consumer’s account on hold pending further response Should the consumer have further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Cecilia J [redacted] Patient Advocate American Medical ResponseTell us why here

Provider billed my insurance company for service rendered in July of I paid the provider what was due Provider proceeded to take payment and apply to wrong account After that was fixed provider then sent me a for the the full amount billed again to my insurance company My insurance company said I didn’t owe any additional amount due to the negotiated rate they had with the provider They tried reaching out to said provider 3x with no action taken by the provider [redacted] then told me they would proceed with fraud notification Since that time I have received another bill from the provider with the threat of sending me to collections in days After trying to call provider during business hours about the letter they wouldn’t take my call They had the phone transfer to a 3rd party service who said they were busy and were unable to take my call So to summarize: Provider is overbilling me according to my insurance provider Provider isn’t taking call from insurance

My year old mother in law Catherine [redacted] was transported from [redacted] hospital in Edmonds WA July 7, to [redacted] nursing home in Lake City WA somewhere in between her checking into the hospital and checking into [redacted] - she is missing a ring that she has worn since her daughter purchased for her in - I have inquired with the lost and found departments and risk management of the hospital and nursing home to no availmy complaint is that AMR was used to transport mom on July 7th - I have called several names and numbers at AMR only to be ignored (requesting a call back) or told to call someone else - All I am trying to accomplish is to check in with AMR's lost and found department, and/or see if an inventory of her personal items was taken when she was in their care the last person I tried to contact at AMR (was told he was the lost and found department) is Mark ###-###-####, but he does not answer the phone or return my callsyour assistance would be appreciatedThank you

January 26, Revdex.com of Denver EFlorida Avenue Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR rates are competitive for the consumer’s community and meet all applicable local, state and federal limitations When we transport multiple patients in the same ambulance, each individual’s transport is charged a base rate, mileage, and any other applicable fees Please be advised that our ambulances are equipped to provide services for more than one patient on the same trip; therefore, each patient will be billed individually At this time, the two transports in question have been updated to reflect the multiple patient mileage rateAny over payments will be refunded accordingly Should the consumer have any further questions or concerns, I may be contacted directly at (209- 236- Sincerely, Sylvia D [redacted] Patient Advocate American Medical Response

March 01, [redacted] RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality service We have thoroughly researched and confirmed American Medical Response is a non-participating provider with the consumer’s insurance carrier, and the claim was paid based on non-contractual benefits At this time, the unpaid balance remains the consumer’s responsibility A day hold has been placed on the account to allow the consumer time to pursue an appeal with her insurance carrier if she feels that a larger portion of this claim should be covered We understand that emergency medical care is a costly and unexpected expense, and should the consumer like to establish payment arrangements or inquire about financial assistance, Customer Service can be reached at [redacted] Should the consumer have any further questions or concerns, I may be contacted directly at [redacted] *** Sincerely, [redacted] Tell us why here

I received a bill from AMR for ambulance services rendered on August 9, I paid the bill out of pocket, but then realized that it should have been billed to insuranceI contacted AMR to provide them with the insurance information in October, but they have yet to bill the services to insurance or provide me with a refund

On November I was taken to [redacted] Medical Center by an American Medical Response ambulanceBefore the left our household premises my husband handed them our GEHA insurance cardHe followed the ambulance to the hospitalUpon arriving, my husband noticeably upset, forgot to ask for the card to be returnedThe company literally, not figuratively, had our insurance informationThe company wasted no time sending a bill for the full amountThe insurance was never filedMy husband had to resort to using my insurance card because he no longer had hisHe sent a copy of the insurance care, as well as a letter requesting that the insurance be filed, as we could not file it ourselves, not being provided with the trip number, which is apparently the only way that American Medical Response can find your informationThey said that they were not able to look up any of the information through the patient's name (mine), insured person's name (my husband), initial trip location (o

I was transported from Waxahachie, Txto Dallas, Txon 5-11-due to heart attackThis company billed my insurance company (***) and was paid in full for services renderedThey are "in-network" and negotiated discount for their service but refuse to honor the in network paymentI have contacted them SEVERAL times and also spoke with my insurance company and they too have contacted this company SEVERAL times regarding this matterThey still refuse to honor their contract with the insurance companyI have sent them copies of my EOB stating that "Provider negotiated discountYou are not responsible for this amount and that the claim was processed at the in network level"They refuse to accept this and now have turned me over to a collection agencyThis is a last resort for help in this matter before I hire an attorney and sue this company for harassment over something I didn't owe in the first placeMy insurance company has checked and double checked that this is the company

It has been almost a year that I have been calling your customer service regarding insurance information and how and where to file a claimI even had three or four times conference call between my insurance representative and your customer service agent, I called your department at least ten times in last year and every time they said ok we have right information and we will file this claim to correct address.I have been checking my insurance every two weeks but they never received claim.Please I would like this claim to be processed and closed.The information about claim: Trip number: [redacted] , Patient: [redacted] Insurance information: Member ID: [redacted] , Group# [redacted] *** [redacted] , Medical Paper Claims: [redacted] ***

March 3, Revdex.com of Denver/Boulder EFlorida Ave Ste Denver, CO RE: Ambulance Transport Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response values our customers, and strives to provide quality serviceAmerican Medical Response contacted the consumer’s spouse by phone and discussed the account We have confirmed the correct insurance is on file and a claim will be submitted At this time, the consumer’s account has been placed on hold pending further responseShould the consumer have further questions, I may be contacted directly at [redacted] Sincerely, [redacted] Patient Advocate American Medical Response Tell us why here

On 1/7/we needed an ambulance AMR [redacted] responded On 1/19/17, we received a bill from AMR [redacted] in the amount of $ I contacted my insurance and was told they had not received a bill I was then told that AMR was not supposed to send us a bill, however as they were outside of our providers, the insurance company could see the error I gave the insurance carrier all the information on the bill A month later, and subsequently every month thereafter, we received a notice from [redacted] (who is apparently the billing company for AMR ***) indicating that they were working with our insurance for payment I contacted the insurance to find out if the bill had been paid On 4/27/17, I spoke with the insurance carrier and was told that they cannot pay the bill because [redacted] refuses to authorize the insurance company to change the payment address from their POBox in [redacted] to the [redacted] address The representative from [redacted] repeatedly talked over u

I was transported by ambulance on 10/16/for emergency heart surgery I never received a bill I am back in the hospital for lung surgery and got a call from a collections company this morning about an unpaid bill I never received the bill!!! When I called AMR I spoke with [redacted] in the [redacted] She told me that they had no address on file to send the bill to so they just sent it to collections I told her that was illegal as they had my correct address (the ambulance picked me up at my home, had my drivers license and insurance card so they had my home address) [redacted] admitted it was AMR's fault and this should have never happened She said she would try to get it taken off my credit I told her she will as I am the innocent party and it all lies on AMR I have her the payment over the phone today to be current with the account I then called back to talk to the USA I spoke with [redacted] # [redacted] and she admitted four times it was AMR's fault Yet this is still

AMR sent me a "late" notice earlier this month, despite never having sent a first noticeMy daughter was taken to the hospital by ambulance at the end of November, the bill lists me as the patientMy insurance was NEVER sent a bill although they will cover the bill entirelyI have left multiple messages with an "answering service" at AMR (at the number listed on the bill) over the past few weeks, with NO return callI called the local ambulance center who passed me to the same answering serviceI called the corporate office and was again passed to the same answering serviceI also emailed them through their website with no replyI just received a "pre collection" notice in the mail todayTo be clear- The ambulance trip is COVERED BY MY INSURANCEAMR has still not sent them the bill, called me back, or even gotten the patient name correct which is alarming- I did not even ride in the ambulance with her I will seek legal action if this is sent to collectionsI have made and d

I received service from AMR on 12/14/Received a bill less than weeks laterCalled on 12/31/to pay over the phone only to learn the bill did not reflect my insurance paying their portionI offered to pay in full despite that & asked if I would receive a credit once they received the insurance company portionThey said yes & to expect that within 30-daysI also asked that a receipt of my payment be emailed to meI was told they couldn't email (who can't email a receipt in these times??!) & to expect it within 1-weeks via mailI've called several time since requesting & have yet to receiveI also have yet to receive my refundToday, I was told that the representative I spoke to on the phone would email her supervisor about emailing me a receipt as I need to submit by EOB tomorrow for FSA payments from last yearI asked if I could get a guarantee that it would arrive to me via email & I was told "no"They have my money & I can't even get a receipt for months -- ridiculous! And where's my credit?

My father utilized ambulance services on 9/19/We received a letter in the mail on 12/19/stating he still had a balance of $He has medical insurance through [redacted] , which is also my employerI take care of all his medical bills and paymentsI contacted [redacted] to find out why there was still a balance, since he had already met his deductible [redacted] had already paid American Medical Response the balance amount of $I obtained the EOBs and payment information proving thatI mailed this information to the PO Box shown on the letter and my manager faxed the same informationI have been struggling to get this resolved since December of 2017, almost months nowWhen I call the Customer Service number, each time they tell me they need additional time to process and update his balanceThe past times (May and June 13), I asked to speak to a manager or supervisor to escalate thisThey both assured me they would escalate it and get it taken care of for me an

December 6, Revdex.com of Denver/Boulder EFlorida Ave Suite Denver, CO RE: Ambulance Transport Revdex.com Case#: Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns American Medical Response (AMR) values our customers, and strives to provide quality service AMR made contact with the consumer on August 23, The consumer stated he had already setup a payment plan The consumer was advised there were two transports on the account The consumer stated he would send one payment a month to be applied towards one trip The consumer was advised the second transport would default to collections if a payment plan was not setup The second trip defaulted to collections on October 23, 2017, due to a monthly payment not being received At this time, payment in full has been received The agency has been notified the account has been satisfied and will no longer contact the consumer regarding this billShould the consumer have any further questions or concerns, I may be contacted directly at (209) 236- Sincerely, Danielle [redacted] Patient Advocate American Medical Response

My daughter, ***, is a full-time college student and is covered under my medical insurance On February 22, 2015, she was transported by Rural Metro Ambulance service from Buffalo State College, where she was a student at the time, to Erie County Medical Center (ECMC) [redacted] provided her insurance information at the time of service, and a claim was filed for emergency room services by ECMC to my insurance provider No claim was filed at the time to my insurance provider by Rural MetroIn March 2017, over two years later, [redacted] was contacted by a collection agency, Credence Resource Management, and instructed to pay the ambulance service bill of $At that time, we requested that Credence provide a copy of the original bill from Rural Metro to send to my insurance provider On April 6, 2017, we received a copy of the balance statement from Credence, but not the original bill from Rural MetroOn April 7, 2017, we contacted my insurance provider and were told that they would re

Message left their online cuctomer service since you cant talk to themYou guys have a real business problem Your folks out on the street are great Your insurance and billing department and customer service is shamefulI have looked online at all the comments about your company Why are you not trying to resolve this? I received a mailing from you dated 1/15/which I received on 1/24/stating that we had a service 12/6/which is true (Trip Number 826- [redacted] -01) No previous bill was received, and this one states "your account will be turned over to a collections agency which may adversely affect your credit score." I tried to call you at your provided number ###-###-#### on 1/24/and after almost an hour hung up, and called my insurance company [redacted] *** They checked and said they had no billing from you (everyone else related to this has been paid in full) They said you were in-network and that they were responsible for 100% payment to you They asked if I would like them to handle this, and I said yes After minutes they contacted me back and said they could not spend anymore time trying to get in touch with you They said they would turn it over to another group that would get in touch with you Today 1/26/they left me a message and said they were will no longer try to get in touch with you because they cannot spend that many hours on it So I tried to call you and after being on hold for about minutes an answering service picked up and asked for my number for a call back I asked if you were closed, and they said no, you just had that many calls I gave her a detailed message to leave you which I am not sure you will receiveYour company has customer service issues that need to be resolved when it can impact a customer’s life due to your poor work performance and service My company could not service with this type customer relationship