American Mint

04/28/2017Dear [redacted] ,Thank you for contacting us regarding your request to return merchandiseTo ensure proper credit, please include your returns information form with your returnIf you are using an envelope, make sure it is PADDED to protect the merchandise.Please return the unwanted item(s) to us -printed here is a a postage-paid return label for your conveniencePlease cut out and securely attach the label to your return shipment and drop your package off at your local Post Office or give it to your mail carrier.Should you have any questions, please contact our Customer Service Department.Sincerely,Customer Service Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

1/1/16Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 06/24/for a Form a More Perfect Union coinWe received payment of $for shipping and handling as the coin was free with check #This package was shipped to [redacted] 's address on 6/27/Another item, a Insure Domestic Tranquility coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] spoke with a representative on 11/1/regarding only receiving one coinWe had no other communication with [redacted] since June when the coin was shippedDuring this time [redacted] received and invoice, with his order, for the Insure Domestic Tranquility coin and additionally two Dunning letters regarding the outstanding balance [redacted] did not contact our office to inform us of any issues[redacted] 's complaint states that he never received the merchandise that he was being billed forHowever, we were not notified of thisIf American Mint were informed, we would have sent paperwork stating that the merchandise in question was indeed not received and lost in the mailWe would have [redacted] to sign, date, and return the paperwork to our office for processing and clearing of the invoiceHowever, we have since processed this manually, thus clearing [redacted] 's accountWe have also closed his account.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan D.Director of Client Services

My grandmother is years old and has been diagnosed with dementia for the last yearsI am sure she received something in the mail and decided to get a pretty coin for the introductory price of $4.95...without reading the super fine print of being enrolled in the preview programMy issue is that NO RETURN LABEL comes with any items shippedShe is too ill to understand that she has to call, inform them that she doesn't want the preview items, provide an email address for them to send the return label, print the return label herself, and tape it to the packageOr that she needs to Google "American Mint return label" to find what she needsShe doesn't know her way around email and the webI was there with her the first time that she called to be removed from the subscription service and they have continued to send her package after packageThey have been sending her stuff and HUNDREDS, if not THOUSANDS, of dollars later after I take over her Power of Attorney and her financial responsibilities can I finally get it to stop or at least get it sent back in time to not be chargedI'm still not a hundred percent sure that it will indeed stopVery disappointed that they don't honor the original request for cancellationIt should not take calls to be removed from an unwanted service

----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jun 20, at 11:AMSubject: Fwd: Revdex.com COMPLAINT # [redacted] / You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Tue, Jun 20, at 11:AMSubject: Revdex.com COMPLAINT # [redacted] / You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com To: [redacted] / Revdex.com Ops Team Thank you for your 6/19/email below Since submitting my 5/15/letter to the Revdex.com which is identified as the 5/19/Rebuttal document in this complaint, I had not received anything further from the Revdex.com which is why the 6/9/document from Patrick D [redacted] , American Mint Legal Assistant is concerning and more importantly an absolute untruthAs you can see in my 5/15/letter, I did send the return package using the actual return label finally provided Therefore, there should not be any balance due to be written off and would believe this action was not reported as a bad credit mark Preposterous that once again the American Mint would simply state “we did not receive it” when, in fact, their very own return label was usedAfter submitting my 5/15/letter to the Revdex.com, I did not believe that there was anything further to respond to, in that, after reviewing Susan D [redacted] ’s 5/10/letter in which each statement was a fabrication of the truth, I felt American Mint needed the $more than I so I just did not want to deal with American Mint any further submitting my 5/15/letter and leaving it at thatI would like to add that we still receive solicitation letters from the American Mint regarding their product and would like to get off their mailing list completelyI do want to express my sincere gratitude for the Revdex.com follow up and thank you for your professionalismRespectfully submitted, [redacted] Firm Administrator – Business Office - Oakland [redacted] @ [redacted] .***T: ###-###-#### F: ###-###-#### This is a privileged and confidential legal communication, protected by attorney/client privilege and is the exclusive property of the intended recipient of [redacted] From: Revdex.com [mailto:[email protected]] Sent: Monday, June 19, 10:PMTo: [redacted] Subject: MM Revdex.com You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this messageClick Here to view the complaint If your email program does not support HTML copy and paste the link below into your browser http:// [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####Thank you,

I am writing in reference to Mr [redacted] 's complaintMr [redacted] placed an order for an introductory item in the Platinum Accented Eagle Replica CollectionPursuant to the terms of the offer clearly printed on Mr [redacted] 's order form used to place his order, American Mint sent (1) one Paquet Double Eagle Archival Edition replica coin as an authorized future issue in his collection to preview with no additional obligation to purchaseMr [redacted] alleges that he returned the Paquet Double Eagle Archival Edi coin using our mailing label but continues to receive monthly invoices for that itemContrary to this allegation, American Mint never received the return of the Paquet Double Eagle Archival Edition replica coinAmerican Mint has confirmed that Mr [redacted] did use our mailing label to have the item shipped back to usThe item was apparently lost in transit back to usIn order to resolve this complaint, American Mint has written off the balance due for the Paquet Double Eagle Archival Edition replica coin as a return not received and we have cleared Mr [redacted] 's account balance.The relevant facts are as followsWe received an introductory order form in the mail from Mr [redacted] on January 16, for a Gold Double Eagle replica coinThis item is part of the Platinum Accented Eagle Replica CollectionEnclosed for your review is a copy of the order form voluntarily marked up by Mr [redacted] and returned to American MintWe received payment of $via check # ***.As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collectionSpecifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval serviceNo further action is required on your part."Moreover in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issuesAmerican Mint explains: "You will be billed only for the items you decide to keepYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Moreover, American Mint points out to each orderer that, “[y]ou can cancel this service at anytime by calling toll-free [redacted] .”On January 17, 2018, American Mint instructed its distributor to ship a Gold Double Eagle commemorative coin along with one (1) Paquet Double Eagle Archival Edition replica coin as an authorized future issue in the collectionPursuant to the terms of the public offer, Mr [redacted] had twenty days to preview the Paquet Double Eagle Archival Edition replica coin for freeHe also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.American Mint did not receive the return of the Paquet Double Eagle Archival Edition replica coin within the free preview periodSince the expiration of the free preview period, American Mint sent Mr [redacted] monthly invoices for that itemMr [redacted] alleges in his complaint that he continues to receive letters from American Mint regarding a coin which he did not order and had returned via our postage paid mailerAs stated above, Mr [redacted] was sent the Paquet Double Eagle Archival Edition replica coin as an authorized future issue in his collection to preview with no additional obligation to purchase pursuant to the terms clearly printed on his order formMr [redacted] continued to receive monthly invoices for the Paquet Double Eagle Archival Edition replica coin since we never received the return of that item.In response to several telephonic inquiries, American Mint sent Mr [redacted] a postage paid, self-addressed mailing label to use when returning the Paquet Double Eagle Archival Edition replica coin,Again, American Mint never received the return of the Paquet Double Eagle Archival Edition replica coinUpon review of the package's tracking details, the package was shipped back but we never received itThe package was apparently lost in transit back to American Mint.In conclusion, Mr [redacted] placed an order for an introductory item in the Platinum Accented Eagle Replica CollectionPursuant the terms clearly stated on his order form, he was also sent (1) one authorized future issue, the Paquet Double Eagle Archival Edition replica coin, to preview with no additional obligation to purchaseAmerican Mint has confirmed that MrKessigner did use our mailing label to ship the authorized future issue back to usHowever, American Mint never received the return of the Paquet Double Eagle Archival Edition replica coinThis is why Mr [redacted] continued to receive monthly invoicesIn order to resolve this complaint, American Mint has processed Mr [redacted] 's account internally as a return not received and we have cleared his account balanceEnclosed is an account cleared letterMr [redacted] 's subscription to the Platinum Accented Eagle Replica Collection was cancelled on January 26, He was removed from our mailing list on March 5, Please advise Mr [redacted] that it takes up to ninety days for all advertisements to completely cease.I trust this resolves the complaintPlease let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D [redacted] Director of Client Services

Dear [redacted] :I am writing in reference to [redacted] complaintWe received an introductory order form in the mail from [redacted] on 2/23/for a SSilver Eagle coinThis item is part of the The Birth of Our Nation Commemorative Coin Collection SeriesWe received payment of $ (the coin itself was $with a $shipping and handling fee) via check #***This package was shipped to [redacted] address on 2/24/Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperWork.On 3/15/2017, we received payment of $via check #***.On 2/24/2017, we received a second introductory order form in the mail from [redacted] ***, this time for a Donald Trump coinThis item is part of The Greatest U.SPresidents Coin CollectionSeriesWe received a payment of $via check #***This package was shipped to [redacted] address on 2/27/2017.On 2/27/2017, we received a third introductory order form in the mail from [redacted] for a Statue of Liberty coinThis item is part of the Symbols of Freedom Coin Collection SeriesWe received a payment of $via check #***This package was shipped to [redacted] address on 3/6/Another item, a Pledge of Allegiance Coin, was sent along inside the same package for preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraphWe received a payment of $via check # [redacted] on 3/25/On 3/15/2017, [redacted] was shipped the next item in the The Birth of Our Nation Commemorative Coin Collection Series, the Declaration of Independence coin, to preview with no obligation to purchase as stated in the American Mint Satisfaction Guarantee paragraphWe received a payment of $on 4/4/via check #***.On 3/17/2017, [redacted] was shipped the next item in the The Greatest U.SPresidents Coin Collection Series, the Ronald Reagan CommStrike coinOn 4/24/2017, American Mint received a return package containing the Ronald Reagan CommStrike coinHer account was issued a credit in the amount of $Her subscription to The Greatest U.SPresidents Coin Collection Series was cancelled at this time.On 3/24/2017, [redacted] was shipped the next item in the Symbols of Freedom Coin Collection Series, the Bald Eagle coin, to preview with no obligation to purchaseOn 4/24/2017, we received a payment of $via check #***.On 4/4/2017, [redacted] was shipped the next items in the The Birth of Our Nation Commemorative Coin Collection Series, the Mayflower Compact coin, the Abraham Lincoln coin and the Dwight DEisenhower coinOn 5/3/2017, American Mint received a return package from [redacted] containing the Abraham Lincoln coin onlyOn 5/3/2017, we received a payment for the Mayflower coin in the amount of Svia check #***Please note that we never received payment for the Dwight DEisenhower coin or its return [redacted] subscription to The Birth of Our Nation Commemorative Coin Collection Series was cancelled at this time [redacted] states in her complaint that she returned the Dwight DEisenhower coin along with Abraham Lincoln coin in the same packageHowever, our system shows that only the Abraham Lincoln coin was receivedHer check for the Mayflower coin was also receivedPer this complaint, American Mint has processed [redacted] account internally as a return lossTherefore, we have written off the amount owed for the Dwight DEisenhower coin and cleared her account balanceEnclosed is an account cleared letter.Additionally, American Mint has removed [redacted] from its mailing listPlease advise Ms.Smith to allow days for all mailings to ceaseAmerican Mint has also cancelled [redacted] Subscriptions to the remaining coin collection series.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Director of Client ServicesDear [redacted] ***,Thank you very much for your recent correspondenceYour letter has been referred to us forreply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINTShould you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department??

12/1/2017Dear [redacted] :I am writing in reference to [redacted] ***'s complaintWe received an introductory order form in themail from [redacted] on 5/9/for a Liberty coinThis item is part of the Statue of Liberty Anniversary Coin Collection SeriesWe received payment of $(the coin was free with a fee of $for shipping and handling) via check # This package was shipped to [redacted] ***'s address on 5/10/Another item, a Beacon of Light coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he was shipped the next item in the Statue of Liberty Anniversary Coin Collection Series, the Beacon of Light coin, as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order formBy not crossing off this paragraph and voluntarily returning his completed order form to American Mint, [redacted] authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchaseSince he kept the Beacon of Light coin past the free day preview period, he was billed for this itemPlease note that we have never received payment for the Beacon of Light coin nor its returnThis is why [redacted] continues to receive billing notices and is accruing late fees.On 7/25/2017, we received a second introductory order form in the mail from [redacted] for a Donald Trump coinThis item is part of the Presidential Leadership Coin Collection SeriesWe received payment of $(the coin was $with a fee of $for shipping and handling) via check # ***This package was shipped to [redacted] ***'s address on 7/27/[redacted] states in his complaint that he keeps getting billing notices when he asked American Mint to send him no more billing statements [redacted] further states that this matter was handled about three months ago and that payment information was faxed to American Mint at our fax number[redacted] had tried to pay for the Beacon of Light coin using a credit card ending in #***American Mint attempted to charge [redacted] ***'s credit card four times on 10/26, 11/2, 11/and 11/for the Beacon of Light coinEvery time American Mint attempted to charge [redacted] ***'s credit card for the Beacon of Light coin, the transaction was denied due to some deficiency with [redacted] ***'s credit cardWe never received payment for the Beacon of Light coin.Per this complaint, we have processed [redacted] ***'s account internally as “A – Item Forgiveness.” [redacted] may keep the Beacon of Light coinWe have cleared [redacted] ***'s account balanceEnclosed is an account cleared letter[redacted] ***'s subscription to the Statue of Liberty Anniversary Coin Collection Series and the Presidential Leadership Coin Collection Series were cancelled on 10/25/We have removed [redacted] from our mailing listPlease allow up to days for all advertisements to completely cease.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan D Director of Client Services

I am writing in reference to Mr [redacted] 's complaintMr [redacted] States that per a Scratch and match offer, he was to receive a 24kt gold layered [redacted] Replica coin and a [redacted] pocket watch for freeAlthough Mr [redacted] 's offer qualifies for the free items, a payment of $for shipping and handling is required as per the offerA sample of this offer is attachedUnfortunately, American Mint does not have record of receiving this order form or payment from Mr [redacted] .We would be happy to place this order for Mr [redacted] If payment of $for shipping and handling was submitted, please provide proof of payment with a copy of the credit card transaction, or a copy of the cashed check, made payable to American MintIf no payment was made, Mr [redacted] can contact our Customer Service Department at the phone number above during our operating business hours and reference source code [redacted] or mail payment to the address on the letterhead above, referencing the same source code [redacted] We apologize for any inconvenience this may have caused Mr [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely, Susan Drummer Director of Client Services

5/8/2017Dear [redacted] :I am writing in reference to [redacted] 's complaintThere are two account numbers associated with [redacted] .Account # [redacted] We received an introductory order form in the mail from [redacted] on 2/16/for a Gold Double Eagle replica coinWe received a credit card payment of $(the coin itself was free and the customer only had to Sfor shipping and handling)This package was shipped to [redacted] 's address on 3/3/Another item, a Turban Head Eagle Archival coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not Satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the Turban Head Eagle Archival coin due to the fact that he did not cross of the American Mint Customer Satisfaction Guarantee paragraph(Please see above) We received a credit card payment in the amount of $on 4/3/17.On 4/4/17, we received a second introductory order form in the mail from [redacted] for an Liberty Head Eagle Archival coinA second item, a platinum accented eagle replica coin, was sent alongside in the same package for preview with no obligation to purchase as stated onthe American Mint Satisfaction Guarantee paragraph(Please see above) This package was mailed to [redacted] 's address on 4/4/17.Please advise [redacted] that he received the platinum accented eagle replica coin due to the fact that he did not cross off the American Mint Customer Satisfaction Guarantee paragraph(Please see above) We received a credit card payment in the amount of $on 5/4/17.On 5/5/17, [redacted] called American Mint to return the platinum accented eagle replicaAmerican Mint provided [redacted] with a postage paid, self-addressed return label for use with this returnAdditionally, American Mint cancelled [redacted] 's Subscription to the platinum accented eagle replica coin seriesAmerican Mint has not yet received the coin back.In his complaint, [redacted] states that he would like a refund for these coinsIn order to receive a refund, [redacted] will have to return both the Turban Head Eagle Archival coin and the platinum accented eagle replica coins using the enclosed postage paid, Self-addressed mailing label.Account # [redacted] We received an introductory order form in the mail from [redacted] on 2/23/for a Donald Trump - Battle coinWe received a credit card payment in the amount of $on 3/20/(the coin was free and the customer only had to pay a $shipping and handling charge) Another item, a Donald Trump - Business Coin, was sent alongside in the same package for preview with no obligation to purchase as stated on the American Mint Customer Satisfaction Guarantee paragraph(Please see above) Enclosed is a copy of this order formThis package was shipped to [redacted] 's address on 3/20/On 4/10/17, [redacted] called American Mint to return the Donald Trump - Business coin [redacted] was advised of American Mint’s return policy but declinedPlease advise [redacted] that his subscription to the Donald Trump - Business coin series was canceled on 4/10/On 5/5/17, [redacted] again called American Mint to return the Donald Trump - Business coinThis time, American Mint sent [redacted] a postage paid, self-addressed mailing label for use with his returnAmerican Mint has not yet received the Donald Trump - Business coin back or payment for this item.In order for [redacted] to clear his account, [redacted] will have to return the Donald Trump - Business coin using the enclosed postage paid, self-addressed mailing label.Please advise [redacted] to return the Turban Head Eagle Archival coin, the platinum accented eagle replica coin and the Donald Trump - Business coin using the same postage paid, self-addressed mailing label and enclose all of the associated paperwork and invoices for each item.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

9/18/2014Dear [redacted] ,I am writing in reference to [redacted] ’ complaintWe’ve received numerous introductory order forms in the mail from [redacted] since June Every time an introductory order is placed, other merchandise from that corresponding collection is sent for preview with no obligation to purchaseThis is outlined on every order form in the American Mint Satisfaction Guarantee.All items that were sent to [redacted] to preview have been returnedHis account is clearWe recently received a letter from [redacted] requesting to be removed from the mailing listWe have obliged to this requestDue to our advertisements being printed in advance, it may take up to ninety days for mailing advertisements to cease.We apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan D Director of Client Services

Dear MsCameron:I am writing in reference to [redacted] ***’s complaintPlease note that [redacted] ***’s account with American Mint was closed per American Mint policy on 2/27/due to the fact that he had a previous demand loss, credit card disputes and a return loss with his American Mint accountI will address the relevant account history of [redacted] below[redacted] ***s Demand Loss and Credit Card DisputesWe received an internet order from [redacted] on 10/4/for a Princess Diana coinWe received a credit card payment of S(the coin was $with a $shipping and handling fee)This package was shipped to [redacted] ***’s address on 10/5/ [redacted] filed a credit card dispute on 12/16/ [redacted] states in his complaint that he filed the credit card dispute in early due to the fact that he did not receive the coinsOn 1/11/2012, American Mint processed [redacted] ***’s account internally as a return lossOn 1/27/2012, American Mint received a return package from [redacted] gontaining, among other things, the Princess Diana coinAccordingly, a refund in the amount of $was issued to [redacted] ***’s accountOn 3/8/ [redacted] was issued a second refund in the amount of $due to him filing a second credit card dispute about this chargeThus, [redacted] owed American Mint S(for the second Scredit refund and Sin late fees) as American Mint refunded [redacted] ***’s account twice totaling $On 7/17/2012, [redacted] ***s outstanding account balance was sent to a collection agencyOn 10/4/2012, American Mint issued a demand loss in the amount of $ [redacted] ***'s account balance was cleared at this time[redacted] ***'s Return Loss fOn 12/29/2017, we received another introductory order form in the mail from [redacted] for a Pope Francis CoinWe never received payment for this item(The coin was $with a $shipping and handling fee.) Another item, a Pius XII Coin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that isshipped to you, you may send it back within days at our cost for replacement, creditor refund.'We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.Additionally, a Donald Trump - Battle Coin was also sent in the same package for preview.Please note that in addition to never receiving payment for the Pius XII or Donald Trump - Battle Coins, [redacted] also did not return the Pius XII Coin or Donald Trump - Battle Coin to American Mint(The Pius XII Coin was $and the Donald Trump-Battle Coin was $4.95.) [redacted] states in his complaint that in very late or very early American Mint mailed [redacted] a set of coins that he never once ordered [redacted] did place an order for the abovementioned itemsPlease advise [redacted] that he received the Pius XII and Donald Trump - Battle Coins for preview as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph as directed on his order formSince [redacted] kept these items beyond the day free preview period, he was accordingly billed for them[redacted] states in his complaint that he mailed back all of the unordered coins well packaged and sealed in two double bubble-envelopes and was assured that the coins had arrived safely and in good condition on 2/6/On 2/16/2017, [redacted] spoke with an American Mint Customer Service Representative and stated that Pius XII and Donald Trump - Battle Coins had been returned on 2/6/The invoice number associated with the Pius XII and Donald Trump - Battle Coins is Invoice H On 2/27/2017, [redacted] left a voicemail with an American Mint Customer Service RepresentativeIn the voicemail, [redacted] stated that he sent back the Pius XII and the Donald Trump - Battle Coins (Invoice # 11) along with coins associated with Subsequent orders he placed with American MintThe American Mint Customer Service representative called [redacted] back and left a voicemail for him indicating that American Mint had received some of the items back for some of the orders, but that it had not received the Pius XII and Donald Trump - Battle Coins backAt this time, American Mint processed [redacted] ***’s account internally as a return loss and therefore cleared his account balance(At the time, the balance on this particular order was $before it was cleared as a return loss.) At this timeper American Mint policy, American Mint also closed [redacted] ***’s account due to the previous demand loss, credit card disputes and the return lossA refund was also issued at this time for the items he returned which were associated with the last two orders he placed with American Mint [redacted] will be unable to place future orders with American Mint as a result of his account being closed.Weapologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Director of Client Services

5/2/2017Dear [redacted] :I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from Ms Hoffman on 3/13/for a Donald Trump - Oath of Office coinWe did not receive payment for this item, but we went ahead and shipped this package to *** [redacted] 's address on 3/13/(the coin was $and there was a $shipping and handling fee)On 4/25/2017, American Mint received a return package from [redacted] containing, among other things, the Donald Trump - Oath of Office coinAs a result, a credit in the amount of Swas issued for [redacted] Per this Revdex.com complaint, we have issued an account cleared letter for [redacted] Please advise [redacted] that her subscription to the Donald Trump - Oath of Office coin collection series has been cancelled and all mailings should cease within dayS.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

03/22/17Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received call from [redacted] on 07/08/regarding questions on her account and to place an order for the Buffalo Bill Bowie KnifeShe paid via credit card ending in with the customer Service representative The representative asked her if she had the order form to read off the promotional code [redacted] responded she did and proceeded to give her the codeThis package was shipped to [redacted] 's address on 07/11/Another item, a Wild Bill Hickok Bowie knife, was sent for preview on 7/31/with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at Our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] called our customer service department on 10/17/stating she never received the item and tracking information was provided to show the item was shipped and receivedShe called again on 10/18/still insisting she receive the item[redacted] 's complaint states she never ordered it or received it even though the local post office confirms deliveryI have included a postage paid return label for the item in case [redacted] does find the knifeIn the meantime I’ve cleared the invoice balance and closed her accountAdvertisements will cease after 90-days as they are pre-printed.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Susan DDirector of Client Services

05/05/Dear [redacted] ,I am writing in reference to ** [redacted] complaint** [redacted] states that he submitted a check in April dated 4/1/in the amount of $to order a [redacted] coin** [redacted] does not reference the check for this order in his complaint.American Mint has record of receiving an order from ** [redacted] in early March for a free [redacted] ***Career Victory coinThis offer was paid via check #*for the shipping and handling of $We also have record of another order in March for a Sitting Bull Sacagawea coin and a Remain Close to Great Spirit coinThis offer was paid via check #*for $Each coin was $and the shipping and handling was also $At the time the order was placed, the shipping and handling was not paidWe promptly received payment for the outstanding $via check #*on 3/31/14.We spoke with ** [redacted] on 4/29/During this conversation, he advised American Mint that he submitted check #*for for the [redacted] orderAs noted on the attached account statement, American Mint does not have record of an order for a [redacted] coinWe informed ** [redacted] to check with his bank to see if the check has been cashed** [redacted] called back the same day and informed us that check #*was cashed by American MintWe informed ** [redacted] that we would need proof of the cashed check to research the matter further** [redacted] refused to submit a faxed copy of the cashed check #*He informed American Mint to cancel his account and disconnected the telephone call.In order to proceed, American Mint does need a copy of the cashed check #*to research the matter furtherEnclosed is a copy of ** [redacted] account statement.We apologize for any inconvenience this may have caused ***Let me know if you need anything furtherThank you for your assistance in settling this matter

6/3/Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 218/for a Aurora Borealis Princess Ring size We received payment of $with credit card ending in The credit card declinedAnother item, a Aurora Borealis Pendant, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with [redacted] , via telephone or mail, despite that we have sent out monthly reminder noticesWe received a call from [redacted] who identified himself as her Power of Attorney stating the item(s) were never received.We have cleared [redacted] 's accountAn account statement is attached to show a zero balance.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

10/2/Dear [redacted] , I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 9/5/for a free Paquet Double Eagle Replica coinWe received payment of $for the shipping and handling with check #***This package was shipped to [redacted] 's address on 9/8/Another item, a Gold Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We received letters from [redacted] on 11/1/14, 1/5/15, and 3/18/in which *** [redacted] stated that he did not place this order and does not owe the outstanding balanceIn response to each of these letters, we mailed [redacted] apostage paid return label to return the Gold Eagle Replica coin that was sent for preview [redacted] is entitled to keep the Paquet Eagle Replica coin that he orderedThe “Historical Gold Eagle Replicas” coin collection was also cancelled Since payment or a return was not received, the outstanding balance entered collection status on 9/17/in the amount of $after accruing late feesPayment or a return will reconcile the outstanding balanceEnclosed is a copy of [redacted] 's account StatementWe apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything further Thank you for your assistance in settling this matterSusan D

1/13/Dear [redacted] , I am writing in reference to [redacted] ***'s complaintWe received an introductory order form in the mail from [redacted] on 5/1/for a free Liberty Head Double Eagle Replica Archival Edition commemorative coinPayment of $for shipping and handling was due at the time of the orderHowever, in good faith, we shipped [redacted] ***'s order without prepaymentThis package was shipped to [redacted] ***'s address on 5/4/Another item, a Silver dollar Replica commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork [redacted] contacted us on 5/20/regarding the shipmentHe requested to be removed from the mailing list and postage paid return label was mailed to him for his convenience in returning the coins [redacted] contacted us again on 6/8/stating that the invoice he received was a scam and that he would send it to the Revdex.com to let them payAnother postage paid return label was sent to [redacted] for the return of the coinsOn 7/29/15, [redacted] called regarding his invoiceHe claimed he had never ordered the coins and wanted a copy of his order formA copy of the order form was sent to [redacted] on 8/18/On 9/29/ [redacted] contacted us requesting that he be removed from our mailing list and was advised that he had been removed from our mailing list when he first requested it on 5/20/ [redacted] called us on 1/8/stating that he had never ordered the items, that he had since thrown them away, and that he would not pay for them [redacted] asked for a copy of the order form and was advised that a copy had been sent to him on 8/18/As a result of that call, a manual demand loss was processed to reconcile the account.We apologize for any inconvenience this may have caused [redacted] ***Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,Susan DDirector of Client Services

8/5/2015Dear [redacted] ,I am writing in reference to [redacted] ’s complaintThe account is under [redacted] We received two introductory order forms in the mail from [redacted] Every time an introductory order is placed, other merchandise from that corresponding collection is sent for preview with no obligation to purchaseThis is outlined on every order form in our American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed are copies of [redacted] ’s order forms.On 4/14/15, [redacted] ordered a free $Franklin [redacted] commemorative coinWe received payment of $for shipping and handling with [redacted] *5685*This package was shipped to [redacted] ’s address on 4/15/Another item, a $Jackson 2004-commemorative coin, was sent along inside the same package for preview with no obligation to purchaseThe price of $for the $Jackson 2004-coin was billed to the credit card on 5/18/after the preview period commencedThe “USA Federal Reserve Notes” commemorative coin collection continued by shipping out a $Grant 2004-commemorative coin on 5/19/The price of $($for the coin plus $for shipping and handling) was billed to the credit card on 6/18/after the preview period commenced.On 5/22/15, [redacted] also ordered a Dwight Eisenhower commemorative coinWe received payment of $($for the coin itself plus $for shipping and handling) with [redacted] *5685*This package was shipped to [redacted] 's address on 5/26/A Franklin D Roosevelt coin was sent for preview with no obligation to purchaseThe price of $for the Franklin D Roosevelt coin was billed to the credit card on 6/25/after the preview period commencedThis order introduced the “Leaders of World War II” commemorative collection.On 6/8/15, a $Hamilton 2004A-commemorative coin was shipped as a continuation of the “USA Federal Reserve Notes” collectionThis coin was returned on 7/15/It was never billed to the credit card.On 6/19/15, a Douglas MacArthur Strike coin was shipped as a continuation of the “Leaders of World War II.” This coin was returned on 7/15/It was never billed to the credit card.On 6/26/, ? $Lincoln 2006-commemorative coin was shipped as a continuation of the “USA Federal Reserve Notes” collectionThis coin was returned on 7/15/It was never billed to the credit card.The last package was shipped on 7/7/and contained a George Marshall commemorative coin as a continuation of the “USA Federal Reserve Notes” collectionThis coin is outstanding as payment or a return has not been received.We spoke with [redacted] on 7/7/At this time, we cancelled the active collections on [redacted] ’s account and prevented any further invoices to be billed to the credit cardWe advised her that American Mint was not practicing elderly abuse as we were unaware of [redacted] 's age at the time he placed the two ordersWe offered to mail a postage paid return label but [redacted] declined the offerWe also informed her that a package was mailed that morning (The George Marshall coin) and advised her to refuse the packageAs noted above, this invoice has not been returned [redacted] ’s complaint states that we have continued to mail her father merchandiseThe last package was mailed on 7/7/No further packages have been mailed since we spoke with [redacted] on 7/7/On 7/15/15, we received and processed the returns of the $Hamilton 2004A-coin, the Douglas MacArthur Strike coin, and the $Lincoln 2006-coinThese three coins were not billed to the credit card per the telephone conversation on 7/7/and the returns reconciled the outstanding balancesThe $Franklin 2009-2009A coin, the $Jackson 2004-coin, the $Grant 2004-coin, the Dwight Eisenhower coin and the Franklin D Roosevelt coin were also returned that dayHowever, these items were already billed to the credit card and had exceeded our day return policyThus, these coins were returned to [redacted] with a letter indicating that they exceeded our return policy timeframeWe apologize if [redacted] was not informed of our return policy at the time of the 7/7/telephone conversationOn 8/3/we spoke with [redacted] in reference to the accountWe advised her again that the additional coins were returned to [redacted] because they exceeded our return policy - timeframeWe advised her that the account would be reviewed by managementWe also emailed her a postage paid return label to return the Outstanding George Marshall coin that was mailed on 7/7/American Mint has made an exception to our return policy and will allow [redacted] to return all of the coins on [redacted] ’s accountThese coins are: The $Franklin 2009-2009A coin, the $Jackson 2004-coin, the $Grant 2004–coin, the Dwight Eisenhower coin, the Franklin D Roosevelt coin, and the George Marshall coinAnother return label has been emailed to [redacted] Upon receipt of the George Marshall coin, [redacted] ’s account will be reconciledUpon receipt of the additional coins, [redacted] ’s [redacted] will be automatically refundedEnclosed is a copy of [redacted] ’s account statement.We apologize for any inconvenience this may have caused [redacted] and his daughter, *** [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

I am writing in reference to [redacted] complaintWe received an introductory order form in the mail from [redacted] on 01/31/for a [redacted] Oath of Office coinWe received payment of $for shipping and handling with check # [redacted] This package was shipped to [redacted] address on 02/01/Another item, a [redacted] Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.The only communication with [redacted] was a letter from his POA on 03/22/stating to remove [redacted] from our mailingsWe do so on 03/22/however it does take up to 90days for mailings to stop as they are pre-printed[redacted] still has an outstanding balance of $for the preview itemI have enclosed a postage paid return labelOnce the coin is returned or paid it will clear [redacted] open balance.Weapologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter