Ames Comfort Heating & Air

Complaint: ***
I am rejecting this response because:I never requested to port the numbersI informed the first rep that I had contact with that I already had a new cell providerThat I just wanted the phones cut off and contract terminatedIt's not my fault that they didn't do as instructed
Regards,
*** ***

C Spire has addressed this issue and applied credit for Ms***' overages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

If a customer's service is suspended for non-payment that does not stop them from receiving another bill for service C Spire reversed the charges for the device (early termination fee) on July 14, 2017, that this customer was billed due to non-payment The customer has paid their account balance as of July 14,

The early termination fee was removed on August Also, the plans were adjusted on August 10th This issue should be resolved

Complaint: ***
I am rejecting this response because:It does not resolve my problem, issue, or complaint.I am in need of reliable cellular reception in and around my physical & permenant address of *** *** *** *** *** ** ***; which is not and will not be available to me with my current cellular service provider, CSpire.I will continue to reject offers that do not include aspects of my previouse mentioned request: I want to be released from my obligations from C-Spire wireless, allowed to select another service provider, and reimbursed for payments made for services only partially provided.And will continue to seek help resolving this issue with the following departments:MS Revdex.com - Complaint ID#: ***FTC - Complaint ID#: ***MS Attorney General Office - Complaint ID#: ***
Regards,
*** ***

I know you spoke to a customer advocate yesterday regarding your concerns. The terms and conditions of data usage on our plans are in the terms and conditions published on our website. You can monitor your data usage during the month on line or in the my cspire appThe app makes it so
simple to see your usage so you will know if you are reaching the 25G thresshold where you may experience a reduction in speed. We encourage the use of wifi to maximize the use of your data, and you can purchase a speed pass if you do want to restore your speeds (this can also be done on line or in the my cspire app) Please know we value your business and we are committed to providing the best service in our industry

We apologize if Mr*** wasn't given proper information We'll be glad to refund the $he paid to upgrade in March If he will return the phone and have them notify *** *** at 601-***, we will credit his account for this amount and refund the money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer's account balance has been cleared

Ms*** is correct After listening to her call on the 14th, C Spire is in error On January 20th, C Spire will refund the $she paid after the disconnect and will issue a check for this amount We apologize for the confusion on our part

Ms*** returned devices and these were properly credited Her account was disconnected because it was past due She hasn't made a payment since October 13th The early termination fees she has been charged are a result of the disconnect of devices that were under promotional
offer contracts If Ms*** will pay the account up to date, C Spire will waive those fees and reconnect her account

CSpire Wireless reserves the right to protect itsnetwork by limiting data usage as provided under the terms of the CustomerService AgreementCSpire seeks to continuously improve management of its network and servicelevels, and at the same time meet customer expectations for data volume,quality and
speed. Customers are informed of C Spire’sneed to reasonably manage the wireless networkThe customer service agreementprovides C Spire the right to limit throughput or amount of data transferred inorder to protect the network: C Spire reserves the right to (i) limit throughput or amountof data transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend orcancel a service plan at any time, upon thirty days’ notice: Amendmentsto this Agreement must be in writing and signed by both parties, except thatamendments may be tendered with thirty (30) days' notice to Customer (includedwith a bill or otherwise) and use by Customer of Service after such noticeperiod shall be construed as and be acceptance of such amendmentC Spire maycancel a Service plan upon thirty (30) days' notice at any time. Inaccordance with the customerservice agreement, C Spire sent Mr*** a notice of plannedamendment of her service plan. Infact, C Spire discontinued offering its unlimited plans in November of2014. C Spire is working towards the orderly migration of its legacyunlimited customers to rolling dataplans, such as the 6GB rolling data plan offered to Mr***. Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulativemaximum amount of 6GB rolled into any billing cycle. Data passes are available for purchase, asnecessary, for additional data. Mr.***is welcome to select among C Spire’s service plans to accommodate her desiredusageC Spire’s datamanagement tools empower the customer withrolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data TopUp PassesMr*** can make an informedchoice among plans whose terms are transparent and clearly stated

C Spire cannot locate this account This is likely due to the age We will contact Mr*** to get more information so that we can find it and resolve the matter

Mr*** has phone lines active with C Spire In both cases, Mr*** chose to purchase these with the device payment plan This requires equal payments for the purchase price of the phone In order to take advantage of this, there must be an active service on that phone
Mr*** can continue to keep his service active on his Samsung phone or pay off the balance of $ We cannot take the monthly payments from one phone and move them to a different line We will be glad to discuss replacement options with him

I want to apologize for the problems you experiencedI know a customer advocate reached out to you and was able to resolve your concerns. Your feedback enabled us to identify a system issue that we have since resolved and this will prevent the same issue from occurring in the future. We
hope to regain your trust and that you will return to C Spire in the future

On July 18th, Mr*** exchanged his device through the manufacturer's warranty process When these devices are received in our repair center, they are examined to determine if they are actually covered under the manufacturer's warranty When this device was received, it was deemed to
have an issue not covered that required repair The charge for this was $ However, due to Mr***'s long time patronage of C Spire, we are going to credit his account for this charge

C Spire doesn't have a record where Mr*** notified C Spire to disconnect the lines At the time of his December bill, he owed us over $ There was then usage into the next month The phones that were purchased from C Spire were at a promotional price with the agreement to
keep them active for years The early termination fees for these phones was $ C Spire is willing the remove the balance of $if he will pay the $discussed above

C Spire worked with Mr*** this week and we feel this situation is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Provided the phone is replaced as described.
Regards,
*** ***