Ames Comfort Heating & Air

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The repair cost for Ms. [redacted]'s phone is $265.  This prices is set by Apple.  To upgrade was much less costly and this is what we advised her to do.  If she would still like to have the phone repaired and not upgrade, we will be glad to reverse the transaction and have this done for...

the $265 price.  She can inform [redacted] at 601[redacted] if she would like to pursue this.

The Moto X is an Android device.  Android devices are programmed with software provided by the manufacturer specifically for the carrier's network.  C Spire does not support activating Android devices on their network that were not originally loaded with this software.  The quality of...

service may suffer in these cases.  Simply placing the SIM card in a device without a true change in the switch can also cause usability issues and service issues.  While this is currently working, there will likely be long term problems.

There is no record that this unlock has been submitted.  If Ms. [redacted] will call [redacted] at 601-[redacted] with her phones in hand, we can get this done immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After reading the exchange with Mr. [redacted] we realized that we had supplied him with incorrect information.  However, we will honor this and credit his account accordingly.  We apologize for the inconvenience.  One of our representatives is reaching out to confirm this with him.

The account in question is not in Mr. [redacted]' name.  However, there was a security issue with Android phones as stated in the complaint.  Samsung did issue a fix for the problem.  C Spire sells devices that are backed by the manufacturer.  If there is a complaint from a customer...

regarding this type of issue, it should be directed at the manufacturer.

C Spire sold Mr. [redacted] this phone on a device payment plan in good faith with a purchase done through the web.  We will mail him an additional copy with the proof of process.

Cspire sent me prepaid Ups box to ship phones therefore I had no tracking number! Cspire should've had tracking number if they paid...

for shipment!!  I haven't hired attorney but consulted with one this is a federal violation in some mailing law from what he says. I am in no way responsible for fees on my account for cspire's failure to get tracking number on something they paid for

We will contact Ms. [redacted] today and make sure we negotiate a way to get her a working phone.

When a customer places a password on their account and they forget it then the only other way to change it or be provided with information regarding their account is by going into a C Spire store and showing photo ID.  This customer has been past due on her account since September, 2016....

 This customer's last payment to C Spire was on November 22, 2016, for a partial payment.  This customer ported out her lines to another carrier on December 14, 2016.  This customer currently owes C Spire $1,751.86 which includes several Early Termination Fees.

C Spire makes every effort to ensure our customers are on the right plan for them.  In reviewing Ms. [redacted]'s account, a recommendation was made on the most recent months.  The phones on Ms. [redacted]'s account have now increased in their data usage.  However, since the changes were made at...

our recommendation, we will contact Ms.  [redacted] and change her plans back to what they were if this continues to be her request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This customer can use the booster that was sent to him thus resolving his coverage issue. C Spire will not be refunding any money nor releasing this customer from their contracts.  If this customer wishes to port out their numbers to another carrier, they will be responsible for the Early Termination Fees.

C Spire has already provided their response to this complaint.

I did not do a warranty claim online. I did not do this and neither did other person in the account. I have contacted ups to return the phone. I did not do this!
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This response matches the service we had received in the past year with this company.  It lacks any customer service and did not answer all of our concerns.  No one from the company called or emailed me about my concern.  If you look at the previous 10 years I have never called for a credit or complained.  A company should be behind their employees and if a mistake is make the company fixes it.  Their store representative in Ocean Springs, MS told me that it was handled but cautioned us about losing the number if we did not turn the phone/replace it in month.  The number belonged to our 10 year old daughter whose number did not matter as we limit the people that have it.  We got my daughter a prepaid phone with a new number the day we called customer support in July. We didn't even try to port the number because the number didn't mean anything to us. Why would someone continue to give you $45 dollars a month when the service is not used at all. I have been with the company for a decade when it was Cellular South.  Your rep over the phone told me that I could view her usage online.  This was and is not true for any of my phones.  When the phone bill remained high I looked and saw this line was still on the bill.  I was then charged an extra $5 to add a new phone on the line.  Things I learned when I added a phone at the store in September for a foster child.  This like was NEVER even suspended.  Also I was told with the original plan voicemail was not included so that is why my daughter never had voicemail.  That was a LIE as well as the rep in the store in September discovered it was because a previous REPRESENTATIVE had not added the right feature.  The same representative offered us a free phone for our additional foster child after we pay $3.33 a month for 3 months and then we get our payments back.  This is a LIE and misleading as well.  She said since we had been customers for awhile she could waive the activation fee. When I told her I wanted to run it by my husband she said the following business day she would be in Biloxi and I had to come to her to get this deal.  So depending on who you talk to depends on what deals you can get.  I do not like this practice.  By the way I found out her deal is the phone might be free but you have to stay with you for all the "free" installments or pay the free phone off.  She forgot to mention that part.  Also this company continues to drop calls and not just us.  It also does not address our discount due to the account holder's work.   The Revdex.com was my fist try to get a response however if not then I will be filing complaints with FCC, PSC, and advises my family and friends this is no longer a local friendly company that is customer friendly.  I am really disappointed in the way this has been handled.  
Regards,
[redacted]

We have credited this customer's C Spire account in the amount of an additional $100.00 on 5/19/17.

Complaint: [redacted]
I am rejecting this response because: (1) no action was taken by the company to remediate the wrong information my husband and I were given by the sales representative which caused our switch to CSpire, (2) although I understand that the equipment is expensive, this does not change the fact that our switch to CSpire was very expensive (we had to pay more to get out of my husband's contract with Verizon than the cost of a cell booster). All we want is a company to honor their word and allow us what we were told and what was confirmed to us several times. Instead, we were lied to, and no one in the company would give me any answers when I called to find out more information. CSpire employees acted cowardly and did not respond to my calls. We don't want to switch companies - we have already purchased CSpire phones and don't want to go through the hassle of changing phone companies AGAIN. We thoroughly questioned CSpire representatives before making the switch to avoid having to switch again. Thoroughness did not seem to help in this situation. I will definitely be telling my friends and family about the mistreatment and cowardness CSpire shows its customers. 
Regards,
[redacted]