Ames Comfort Heating & Air

C Spire Wireless reserves the right to protect its network by limiting data usage as provided under the terms of the Customer Service Agreement. C Spire seeks to continuously improve management of its network and service levels, and at the same time meet customer expectations for data...

volume, quality and speed. Customers are informed of C Spire’s need to reasonably manage the wireless network. The customer service agreement provides C Spire the right to limit throughput or amount of data transferred in order to protect the network: C Spire reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage adversely impacts its network or service levels, and (ii) protect its network from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend or cancel a service plan at any time, upon thirty days’ notice: Amendments to this Agreement must be in writing and signed by both parties, except that amendments may be tendered with thirty (30) days' notice to Customer (included with a bill or otherwise) and use by Customer of Service after such notice period shall be construed as and be acceptance of such amendment. C Spire maycancel a Service plan upon thirty (30) days' notice at any time. In accordance with the customer service agreement, C Spire sent Mr. [redacted] a notice of planned amendment of her service plan. These letters were sent to the address on record on March 17, 2015 and June 19th, 2015.  In fact, C Spire discontinued offering its unlimited plans in November of 2014.  C Spire is working towards the orderly migration of its legacy unlimited customers  to rolling data plans, such as the 6GB rolling data plan offered to Mr. [redacted].   Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulative maximum amount of 6GB rolled into any billing cycle.  Data passes are available for purchase, as necessary, for additional data. Mr. [redacted] is welcome to either change to the 6GB rolling data plan or she is also free to select among C Spire’s service plans to accommodate her desired usage.C Spire’s data management tools empower the customer with rolling data plans (up to the plan’s monthly limit), data balance check  at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data Top Up Passes. Mr. [redacted] can make an informed choice among plans whose terms are transparent and clearly stated.

A credit of $27.08 was posted to this customer's C Spire account on August 18, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A letter was sent to Ms. [redacted]'s billing address on June 26th, 2015.  The response says that we stopped offering the unlimited plan for sell in November of 2014.  We did let customers keep that plan active under most circumstances.  We did change Ms. [redacted]'s plans according to the terms and conditions she agreed to.  We hope this answers any additional questions.

I did did not receive notification of plan changes by mail neither by text message. If I was notified of plan changes there should be documentation of plan changes. Also, if I would have agreed to plan changes I would not have called to ask why  I  was being charged every other day. In addition, If plan changes occurred in December there should have been a account notice of payment by January when I left C-Spire but I was informed that my balance was 0.00. Is there a text message record of receiving this notice?  
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

When Ms. [redacted] called to disconnect her lines she informed us that she would be porting the numbers.  In this case, the deactivation is requested by the other carrier.  She called later to and we confirmed they were not disconnected.  At this time, we took care of the disconnect....

 There was usage after the date she claims to have requested the disconnect.  The services were disconnected on December 22nd.

C Spire exercised its option to change Ms. [redacted]'s plan in accordance with C Spire's terms and conditions.  This was done after giving Ms. [redacted] 30 days notice via a letter to her billing address.  However, C Spire will grant Ms. [redacted]'s request to credit her early termination fees....

 These total $674.10.  If Ms. [redacted] will pay the remaining balance of $198.88 for services that were rendered, C Spire will credit the $674.10.

We are checking on this with Trans Union again.  On 5/5, we received an email from [redacted] in the Customer Support Group with Trans Union confirming it had been converted to a soft inquiry.  The phone number for his group is 855-[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the month of July 5 to August 4, 2015. 
Regards,
[redacted]

This customer was sent a signal booster on today, August 9, 2017.

I have reviewed this account and the balance pas been past due since 6/22.  When the bill that closed 6/22 was not paid, the balance continued to carry over each month.  When a payment was made on 6/29 for $79.90 that only paid the past balance from the prior month.  It can be...

confusing when bills get behind like tis, so I would recommend to pay the full balance and stop this cycle from the past due balances.  Many of our customers find it very helpful to enroll in autopay also because it prevents you from missing a monthly payment.  This can be done at cspire.com or by downloading the my cspire app to your device and enrolling there.

The number listed on this complaint is not in the name of customer who has filed this complaint.  When a customer signs up with C Spire, they have 30 days to try the service and can disconnect with no penalties.  This line was activated in June of 2014 and later upgraded to an new device...

in February of 2016.  If the account holder would like to disconnect, we can discuss this with her and waive any early termination fees.  However, since there have been multiple devices purchased, we would require the device to be returned.

C Spire does not process a claim for a customer unless they submit the claim online.  The customer has to initiate a warranty claim via online.

Complaint: [redacted]
I am rejecting this response because:I will return the device but I feel I owe no money for any termination fee add this service isn't worked as promised in many months. I have battled with this enough. I will return the service with no money owed on my part or I will just throw the Device away in the trash. 
Regards,
[redacted]

When Mr. [redacted] was billed on May 31st, there was a past due balance forward of $283.51 and a new current amount of $156.16.  On June 21st, Mr. [redacted] paid $283.51 leaving a balance on the account of $156.16.On June 27th, Mr. [redacted] came in to complete the transaction he notes in his complaint....

 At 2:18 P.M. the transaction was completed that gave him a phone at no charge but charged him a $170.00 early device replacement fee.  As he said, he did not want to complete this transaction.  Therefore, it was reversed and a credit transaction of $207.57 was posted at 2:21 P.M.  Then at 2:24 P.M., Mr. [redacted] purchased a phone and an accessory for a total of $186.16.  Instead of paying for this, he had it billed to his account.When customers bill items to their accounts, they do not book to their balance until the end of the cycle.  However, when a credit is placed on the account it is immediate.  Therefore, the charge for $207.57 was set to hit Mr. [redacted]' account at the point of billing on 6/30.  This credit amount cleared his past due balance of $156.16 and left a credit balance of $51.41.  The amount of $207.57 and $186.16 showed up in his current amount which was $539.19.  Had the transaction simply wiped out the initial $207.57 charge, his bill would have had the $156.16 past due and a current amount of $331.61 which included the new phone he actually did purchase.  As a result, his balance would have been the same but his amounts would have been different for past due and current.Mr. [redacted] paid nothing on his account from June 22nd, through August 31st causing his account to be severely past due.  However, as you can see by the break down above, we did bill Mr. [redacted] for the early device replacement fee but credited it.  The only true amount he has been billed was for the phone he purchased that same day.  Other than that, he has been billed for services.  C Spire is confident that our billing is correct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have already purchased the iPhone 7 from cspire and if they will credit my acct the $100 then I guess this is my only option to settle.  What do I need to do to follow up to make sure my acct receives the credit ?  Regards, [redacted]
[redacted]

If Mr. [redacted] will send a signed letter to us, we can forward this to the credit agencies and have these removed.  The letter should be sent to:C Spire[redacted]
[redacted] 
[redacted]
[redacted]Thank you

If Ms. [redacted] will return the data only device, C Spire will waive those charges.  Also, we will be glad to explore warranties for her other devices but no further credits are being offered at this time.

I am so sorry if the promotions were not clear, but our promotional offers can not ever be combined. We make this clear on our website and in any promotional offers were we advertise.  The information Ms. [redacted] was given regarding not being able to combine promotional offers is accurate.

C Spire has never had a $50 total unlimited plan that included Voice, SMS and Data.  Ms. [redacted] was on the $80 Unlimited Lite plan with the second line at $50.  She reconnected her service on October 17th on one line that would be $80.  Her billing cycle closed on November 7th....

 Therefore, she was charged a partial month for the time period of October 17th - November 7th and a full month for November 8th through December 7th in advance.  Since she reactivated, she has failed to make a payment and is now temporarily interrupted.