Ames Comfort Heating & Air

C Spire has already provided their response to this complaint.

A credit of $27.08 was posted to this customer's C Spire account on August 18, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the month of July 5 to August 4, 2015. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I did did not receive notification of plan changes by mail neither by text message. If I was notified of plan changes there should be documentation of plan changes. Also, if I would have agreed to plan changes I would not have called to ask why  I  was being charged every other day. In addition, If plan changes occurred in December there should have been a account notice of payment by January when I left C-Spire but I was informed that my balance was 0.00. Is there a text message record of receiving this notice?  
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

C Spire exercised its option to change Ms. [redacted]'s plan in accordance with C Spire's terms and conditions.  This was done after giving Ms. [redacted] 30 days notice via a letter to her billing address.  However, C Spire will grant Ms. [redacted]'s request to credit her early termination fees....

 These total $674.10.  If Ms. [redacted] will pay the remaining balance of $198.88 for services that were rendered, C Spire will credit the $674.10.

A letter was sent to Ms. [redacted]'s billing address on June 26th, 2015.  The response says that we stopped offering the unlimited plan for sell in November of 2014.  We did let customers keep that plan active under most circumstances.  We did change Ms. [redacted]'s plans according to the terms and conditions she agreed to.  We hope this answers any additional questions.

When Ms. [redacted] called to disconnect her lines she informed us that she would be porting the numbers.  In this case, the deactivation is requested by the other carrier.  She called later to and we confirmed they were not disconnected.  At this time, we took care of the disconnect....

 There was usage after the date she claims to have requested the disconnect.  The services were disconnected on December 22nd.

We are checking on this with Trans Union again.  On 5/5, we received an email from [redacted] in the Customer Support Group with Trans Union confirming it had been converted to a soft inquiry.  The phone number for his group is 855-[redacted].

This customer was sent a signal booster on today, August 9, 2017.

C Spire does not process a claim for a customer unless they submit the claim online.  The customer has to initiate a warranty claim via online.

Complaint: [redacted]
I am rejecting this response because:I will return the device but I feel I owe no money for any termination fee add this service isn't worked as promised in many months. I have battled with this enough. I will return the service with no money owed on my part or I will just throw the Device away in the trash. 
Regards,
[redacted]

I have reviewed this account and the balance pas been past due since 6/22.  When the bill that closed 6/22 was not paid, the balance continued to carry over each month.  When a payment was made on 6/29 for $79.90 that only paid the past balance from the prior month.  It can be...

confusing when bills get behind like tis, so I would recommend to pay the full balance and stop this cycle from the past due balances.  Many of our customers find it very helpful to enroll in autopay also because it prevents you from missing a monthly payment.  This can be done at cspire.com or by downloading the my cspire app to your device and enrolling there.

The number listed on this complaint is not in the name of customer who has filed this complaint.  When a customer signs up with C Spire, they have 30 days to try the service and can disconnect with no penalties.  This line was activated in June of 2014 and later upgraded to an new device...

in February of 2016.  If the account holder would like to disconnect, we can discuss this with her and waive any early termination fees.  However, since there have been multiple devices purchased, we would require the device to be returned.

C Spire's terms and conditions and plan information clearly state that a customer must use over 50% of their voice and data usage on the C Spire network.  Mr. [redacted] was sent a letter notifying him of our intent to change the plan in 30 days due to his failure to meet those...

requirements. If Mr. [redacted] will return the 2 phones he has under contract, we will waive the pending charges and waive any early termination fees.

C Spire has never had a $50 total unlimited plan that included Voice, SMS and Data.  Ms. [redacted] was on the $80 Unlimited Lite plan with the second line at $50.  She reconnected her service on October 17th on one line that would be $80.  Her billing cycle closed on November 7th....

 Therefore, she was charged a partial month for the time period of October 17th - November 7th and a full month for November 8th through December 7th in advance.  Since she reactivated, she has failed to make a payment and is now temporarily interrupted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have attached the mail-in rebate information needed to receive the rebate.
Regards,
[redacted]

If Ms. [redacted] will return the data only device, C Spire will waive those charges.  Also, we will be glad to explore warranties for her other devices but no further credits are being offered at this time.

If Mr. [redacted] will send a signed letter to us, we can forward this to the credit agencies and have these removed.  The letter should be sent to:C Spire[redacted]
[redacted] 
[redacted]
[redacted]Thank you

I am so sorry if the promotions were not clear, but our promotional offers can not ever be combined. We make this clear on our website and in any promotional offers were we advertise.  The information Ms. [redacted] was given regarding not being able to combine promotional offers is accurate.