Ames Comfort Heating & Air

Customer notified on 10/3 of concern re: plan change from back in January of 2017.  Our standard practice is to credit no more than 60 days for billing disputes. Earlier today a manager did credit $280, which is equivalent to 4 months credit.  We certainly hope this will make the customer...

satisfied with this outcome.

Due to Ms. [redacted]'s long time loyalty to C Spire, we are forgoing any investigation and have credited her account $100.00.  We hope this resolves the matter.

C Spire has attempted to call Ms. [redacted].  We will attempt again.  [redacted] can be reached at 601[redacted].

Complaint: [redacted]
I am rejecting this response because:The response given does not address my Release & Refund from C-Spire.See below:I want to be released from my obligations from C-Spire wireless, allowed to select another service provider, and reimbursed for payments made for services only partially provided.
Regards,
[redacted]

Ms. [redacted]'s phone is currently past due.  We will be glad to issue an additional credit of $50 to the account for her inconvenience.  If she still requires $10 to be refunded instead of credited, she will first have to pay her account current.

C Spire reviewed a call from Ms. [redacted] on July 9th.  In the call, the representative clearly stated the costs to upgrade her phones.  If there were other communications that were conflicting, we apologize for this.  However, the prices she was presented in this encounter were...

correct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

CSpire Wireless reserves the right to protect itsnetwork by limiting data usage as provided under the terms of the CustomerService Agreement. CSpire seeks to continuously improve management of its network and servicelevels, and at the same time meet customer expectations for data volume,quality and...

speed. Customers are informed of C Spire’sneed to reasonably manage the wireless network. The customer service agreementprovides C Spire the right to limit throughput or amount of data transferred inorder to protect the network: C Spire reserves the right to (i) limit throughput or amountof data transferred, deny Service and/or terminate Service, without notice, toanyone it believes is using the Service in any manner prohibited above or whoseusage adversely impacts its network or service levels, and (ii) protect itsnetwork from harm, which may impact legitimate data flow.Likewise, customers are informed that C Spire may amend orcancel a service plan at any time, upon thirty days’ notice: Amendmentsto this Agreement must be in writing and signed by both parties, except thatamendments may be tendered with thirty (30) days' notice to Customer (includedwith a bill or otherwise) and use by Customer of Service after such noticeperiod shall be construed as and be acceptance of such amendment. C Spire maycancel a Service plan upon thirty (30) days' notice at any time. Inaccordance with the customerservice agreement, C Spire sent Ms. [redacted] a notice of plannedamendment of her service plan. Infact, C Spire discontinued offering its unlimited plans in November of2014.  C Spire is working towards the orderly migration of its legacyunlimited customers  to rolling dataplans, such as the 6GB rolling data plan offered to Ms. [redacted] .   Under this plan, any portion of allotted datanot used in a given month is rolled to the next month, up to a cumulativemaximum amount of 6GB rolled into any billing cycle.  Data passes are available for purchase, asnecessary, for additional data. Ms.[redacted]is welcome to select among C Spire’s service plans to accommodate her desiredusage. C Spire’s datamanagement tools empower the customer withrolling data plans (up to the plan’s monthly limit), data balance checks at datapass.cspire.com,data overage protection and purchase of additional data using Optional Data TopUp Passes. Ms. [redacted] can make an informedchoice among plans whose terms are transparent and clearly stated.

C Spire personnel will contact Ms. [redacted].  The billing amounts she is reporting and the actual bills that we produced and sent are vastly different.

Complaint: [redacted]
I am rejecting this response because:I DID CALL SAMSUNG REPEATEDLY OVER THIS UNFORTUNATE SECURITY BREACH MATTER!  THEY DID NOTHING TO RESOLVE THIS ISSUE, BECAUSE I NEVER GOT A CUSTOMER SATISFACTION SURVEY.  OTHERWISE, SAMSUNG WOULD HAVE BEEN MORE AGREEABLE TO RESOLVE THIS MATTER.  AFTER FIVE (5) SEPARATE CUSTOMER SERVICE CALLS TO SAMSUNG, WITH NO RESOLUTION, I INFORMED SAMSUNG I WOULD BE REPORTING THIS BAD-FAITH CLAIM TO THE Revdex.com.    
Regards,
[redacted], Jr.

We notified Mr. [redacted] of the fact that his plan would be changed via text message on April 22nd.  The plan should not have been changed until May 22nd but was inadvertently done on May 13th.  We have credit his account $582.87 for the overages and this leaves him only with a balance for...

the early termination fees.  Should Mr. [redacted] choose to return those devices, we will waive this balance as well.

Ms. [redacted]'s complaint appears to be focused on tethering issues.  Tethering was never included as a part of the unlimited plan on which she is on.  There were times when the network allowed it but this was not intentional and had always been stated as a cost.  C Spire allows...

tethering on it's metered plans.  C Spire will be glad to discuss the best plan for Ms. [redacted] based on her usage needs.  However, we will not include free tethering on unlimited plans.

C Spire has replaced all of its equipment.  The service is now working properly and a credit has been issued to Mr. [redacted]'s account.  We hope this resolves the matter.

Ms. [redacted] new carrier required the devices to be traded in in order to receive compensation.  This compensation was due to the value of the devices.  This is a value that was generated by the discount that C Spire offered and Ms. [redacted] agreed to.  Therefore, we will not credit the amount of the early termination fees.

C Spire is unable to locate this account.  We will call Ms. [redacted] directly at the numbers provided.

We appreciate Ms. [redacted]'s response.  However, C Spire stands by exercising its option to change the terms.  C Spire has offered Ms. [redacted] the option to be released from any contractual obligations.

Mr. [redacted] purchased the Blackberry device in July of 2011.  There were new plans established in September of 2011, and the policy of allowing 3G only on the plan he was on was put into force.  Policies do change over time and the plan Mr. [redacted] is on is not designed for the usage...

patterns of LTE phones.  He has recently purchased a new 3G phone.

This customer contacted C Spire to request a Final bill showing a zero balance and to request to have his iPhone devices unassigned/ unlocked from C Spire.  This customer's bill closes on the 25th of each month.  When this customer's bill closed on January 25, 2017, this customer owed C...

Spire $451.51.  This customer made a payment for this amount on January 31, 2017.  When this customer's bill closed on Saturday, February 25, 2017, it showed a zero balance.  C Spire cannot randomly generate a bill showing a zero balance until the billing cycle closes.

Ms. [redacted] subscribed to service with C Spire in August of 2015.  She purchased both of her phones at substantial discounts with the agreement that she would keep these active for 24 months.  C Spire has a 30 guarantee for customers to try our service to ensure that it works for their...

needs.  In looking at Ms. [redacted]'s usage patterns through the first few months, her data consumption was actually above average.  Ms. [redacted] ported one of her numbers out to another carrier in January of 2016.  Due to the fact that it was disconnected prior to 24 months, she was charged a $270 early termination fee.  When she disconnected her second number, there was an additional $255 early termination fee.If Ms. [redacted] will return these phones, we will waive the $525 of termination fees.  However, her balance is currently $1,029.38.  If she will return the devices and pay $400 for service that was rendered but  unpaid, we will forego the remaining balance.

Complaint: [redacted]
I am rejecting this response because:I do not believe the signal booster being sent to me is because I am a valued customer. I believe the signal booster is being sent due to the...

weight-full influence of the Revdex.com Office.The simple action of placing a item in the mail, could have been done by C-Spire 5 months ago, but rather C-Spire chose NOT to take this simple action, but rather allow me to pay a monthly service bill, and deny myself the service I am paying for, until someone of "greater significance" intervened.The fact that I had to ask someone else to assist on the issue is and "annoyance", at the least. Yet had I not asked, the fact remains, and will continue to remain a mystery of how long this issue would have continued by my service provider?I want to be released from my obligations from C-Spire wireless, allowed to select another service provider, and reimbursed for payments made for services only partially provided.An offer of the above nature, inclusive of all three aspects, that offer will resolve my complaint.I will be awaiting an offer of such nature from C-Spire.Regards,
[redacted]