Anderson Vision Center

Dear Revdex.com, Upon our review, the account in which the client refers to was located and it was communicated with the client that a website builder package was purchased in October, under an account not listed in the client's nameBilling information of the client was successfully entered and
validated at this timeAlthough the client has confirmed the name on this account is not his, the customer did confirm that the domain name associated with the website package in this Web.com account, is s a domain name/website he is familiar withThe client advised that this domain name is with another provider, as well as the current website hosting serviceIt was found that charges, in the amount of $were applied to the client's credit card, totaling $On 5/24/2017, *** ***, the issuer of the charged credit card, contact Web.com to submit a charge back for the total amount charged to the client's credit cardOn 5/30/2017, after Web.com accepted the charge back, the funds were returned to *** ***, to be returned to the clientThe client was informed of our actions, however, is still concerned with the unauthorized use of his credit cardThe client was offered additional assistance if needed, and was referred to his local courts if he wishes to seek further criminal action regarding the misuse of his credit card. As a result of the action taken by Web.com to resolve this matter, considering the disputed funds have been returned to the client's financial institution, we respectfully request that your office consider this matter closed. Sincerely, *** *** ***Web.com

My bank account does not show a reversal of the charge in the amount of $43.85. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

*** *** rejected our response citing that she’d been under the weather and would get back to us when feeling well
A member of the *** *** *** did receive Ms***’s email response advising that she was under the weather and that she would follow up with us when she was feeling better. We remain committed to working with Ms*** to bring this matter to a successful resolution and ask that she contact us directly when she is ready

Dear Revdex.com, We have reviewed the complaint for *** *** ***, Complaint # *** We sincerely apologize for any frustrations the client may have experiencedUpon review of the concern we’ve reached out to client and issued a full refund as well as
cancelled the account as a customer service gesture We regret the experience Mr*** had and sincerely apologize that we could not fully resolve this for himWe thank Mr*** for his patronage and we wish him the best in his future endeavors

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We have reached out to this customer
via phone and email to discuss his poor experience and refund requestWe were
unsuccessful in reaching the customer and received no
response the emails sent
The account the customer had with us is cancelled and we have processed and
issued a refund in the amount $to the customer on April 8, We have
sent the customer an email with this information and we have also attached a
copy of the email sent for your recordsBased on the actions taken, we ask
that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's account concerns and have found that the client purchased a web package in December of The package began with a month promotional rate of $In the
terms of service, it states that the rate will increase to the standard monthly billing cycle of $after the first month's paymentThe client had full access to their account manager which would show all of the billing associated with the accountThe account has since been terminated and as a customer service gesture, we have refunded the last three paymentsWe have also emailed copies of the invoices to the email address on file for the client to retain for their recordsPlease be advised that it may take 7-business days for the funds to reflect within the clients financial provider.Thank you,*** *** ***Web.com

Complaint: ***
I am rejecting this response because: I canceled my use of the year long service after only months I understand their policy is that they do not offer refunds after 30-days but this is unfair and not acceptable to me I have prepaid for an entire year of service and will not be using 50% of this service There is no additional cost to them at this time and no reason they can not simple refund me my prorated amount of the service, other than their unfair policy I appreciate the company reaching out and offering to refund a smaller amount but I still feel I am entitled to only pay for the percentage of the service that I actually used
Regards,
*** ***

Dear Revdex.com,Thanks for bringing this matter to our attentionWe've investigated this complaint, and our findings are outlined below:• Web.com fulfilled our contractual obligations to this client. • Client was not pleased with services, so service was cancelled and fully refunded.• Upon reception
of this complaint, a good faith gesture was made of offering a $service credit (contingent upon signing of a release agreement).• Client chose to reject this offer.We respectfully request this matter be closed(for reference we have attached last communication with client below)
*** *** *** *** *** a Web.com service*** *** *** *** * *** ** ***
***_____________________________________________________________________As stated during our phone conversation and
email I do not wish to have any further business dealings with web.com.
The $3,is much more reasonable than a lawsuit and I'm insulated by
your offer & attitude
Respectfully,
*** ***
Sent from Yahoo
Mail on Android
From:"*** *** *** ***
Date:Tue, Jan 13, at 10:AM
Subject:RE: From the *** *** ** ***
Dear ***,
Thank you for your foll
email.
We regret any inconvenience this
situation may have caused you. As stated below, although we have
fulfilled our contractual responsibilities and are not otherwise obligated
to do so, we would like to reiterate our offer to you, with the
following resolution:
1)
Web.com will attempt to remove as much of the incorrect directory listing
information as possible I am unable to guarantee the level of
success in this removal process, however, as many of the directory listings
cannot be revised or removed by us once they are submitted
2)
Web.com will offer you a $service credit (to be used prior to December
31st 2015) as a customer accommodation once a release agreement
has been executed by you The additional refund you requested can be
taken against the $credit offered
Please let me know by 5PM, Thursday
1/15/if you agree to this resolution. This is a limited
time offer and will not be extended after this date
If you have any questions, or wish to
discuss this matter further, I can be reached at the contact information
below
Regards,
***
*** *** ***
*** ***, a Web.com service
*** *** *** *** * *** ** ***
***
This message is intended solely for
the designated recipient, may contain privileged or confidential
information and may be subject to confidentiality agreement(s)Access to
this email by anyone else is unauthorizedIf you are not the intended
recipient, any disclosure, copying, distribution or any action taken or
omitted to be taken in reliance on it, is prohibited and may be unlawful
If you have received this message in error, please notify the sender
immediately by reply e-mail and destroy the original communication
From: *** *** [mailto:***]
Sent: Monday, January 12, 4:PM
To: *** *** ***
Subject: Re: From the *** *** of Web.com
Dear Mr***,
I have amended my original request for
financial compensation to include the following itemized fees listed
below. The url & perfect privacy are of no use to me
Respectfully,
*** ***
Aperfect privacy fee
url fee
Total $
paid to *** ***
paid to *** ***
3,Total
Sent from Yahoo Mail on Android
From:"*** *** ***"
Date:Mon, Jan 12, at 3:PM
Subject:From the *** *** of Web.com
Dear ***,
I’ve reviewed the information associated with your account and
the complaint you have filed with the Revdex.com.
Although we have fulfilled our contractual responsibilities and are not
otherwise obligated to do so, we are prepared to offer you the
following resolution:
1)
Web.com will attempt to remove as much of the incorrect
directory listing information as possible I am unable to
guarantee the level of success in this removal process, however, as
many of the directory listings cannot be revised or removed by us once
they are submitted
2)
Web.com will offer you a $service credit (to be used prior
to December 31st 2015) as a customer accommodation once a
release agreement has been executed by you
Please let me know by 1/13/if you agree to this
resolution. I can be reached at the contact information below
Regards,
*** ***
*** *** ***
*** ***, a Web.com service
*** *** *** *** * *** ** ***
***
This message is
intended solely for the designated recipient, may contain privileged or
confidential information and may be subject to confidentiality
agreement(s)Access to this email by anyone else is unauthorizedIf
you are not the intended recipient, any disclosure, copying,
distribution or any action taken or omitted to be taken in reliance on
it, is prohibited and may be unlawfulIf you have received this
message in error, please notify the sender immediately by reply e-mail
and destroy the original communication

Dear Revdex.com,We have received the compliant for *** ***, Complaint # ***We certainly apologize for any inconvenience this may have causedWe have also applied a 50% discount to your next bill to assist with the fees the client has incurredThe client should expect to see his next payment withdrawn on 11/20/in the amount of $57.47.Thank you,*** *** ***Web.com

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe apologize
for the customers experience and can confirm that direct contact was made with the client and his services have been canceled

Dear Revdex.com,Our response to this rejection is being sent after several attempts to contact the client, in order to discuss the client's concerns, have been unsuccessfulWeb.com would like to propose an offer to the client of refunding 50% of the requested amountThis offer is being extended as a customer service gesture, despite our earlier stated facts to the original complaint filed with your officeThe total amount Web.com would like to offer as a refund in this matter is $We ask that the client respond to the Revdex.com in order for this refund to be issued. Thank you, *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for*** ***, Complaint# ***
We have reached out to this customer via phone to discuss billing and product misunderstandingAfter reviewing the details related to the account, we have determined that the
customer was under the impression that she was registering for a free service because of the advertised domain name registration product for one year freeWe have apologized to the customer via email and phoneWe are also processing a full refund for $for charges from October 15, until April 29,
Based on the actions taken, we ask that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have reviewed the complaint for *** ***, Complaint #***.We have reviewed the customer's billing concernsAfter a thorough review, we have determined that the client will be receiving a refund in the amount of $ Please be advised that the reversal
typically takes 5-business days to process within the clients financial provider.Based on the actions taken, we ask
that the Revdex.com consider this matter closed
Thank you,*** *** ***web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** filed a complaint stating Web.com charged his
*** *** card in the amount of $without authorization
A member of the *** *** *** spoke with Mr
*** on 10/22/and apologized for any difficulties. A review of our systems has not been able
to
locate any account information for Mr*** using the information provided in
the Revdex.com complaint. We will work with our
Finance Team to determine next steps in how to investigate this matter
further. Mr*** has been provided
with direct contact information to our office in case of any additional
questions or concerns related to this matter

Complaint: ***I am rejecting this response because:September 27th *** from Web.com reach out me time that dayUnfortunately I was grieving the loss of my *** laying her down to rest Few days later I called numerous times asking to speak to ***I was told by a staff member from the web.com never heard of this person tried to speak to a *** but that was very unsuccessful he was very disrespectful to me. All I'm asking for please is my full refundI hope the attachment (voice mail from ***..clearly saying their team member didn't details as it should beThis is why there granting me no penalty for the cancelling of my accountKnowing that they are at fault.Web.com never offer any refund .The refund that was refunded was for the charges made after the cancellation was confirmed should have never been charged anywayWhich I do have proof
Regards,
*** ***

Your customer service stated I should have received an email how to take our the domain, which never occuredCan you please give me my domain back and send instructions like you were supposed to do in the first place.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: For starters I used to own *** and it expiredNow it says I can purchase it for over 2,dollarsNext, I inquired about a site *** It was available at the time, but when I checked back it said it was unavailable and asked me to make a bid on itPlease quit acting so naive I read where others had the same problem and the answer they got from *** *** was that *** *** purchased it for their customers protectionYeah rightIt took it off the market and gave you seclusive rights to make them later bid on it or buy it from only you at your priceOwn up.
Regards,
*** ***