Anderson Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have reviewed the complaint for *** ***, Complaint # ***. We have reviewed the customer's domain name issueAfter a thorough review, we have determined that the domain name, ***, is with a new registered name holderThe customer, *** ***, filed a chargeback with our company for his domain renewal and domain expiration protectionExpiration Protection protects domain names if they are not renewed on time, however, it does not protect domain names from chargebacks.If the client would like to proceed with ownership of the domain name they will need to contact the new registered name holder. Based on the actions taken, we ask that the Revdex.com consider this matter closed.Thank you,*** *** ***web.com

Complaint: ***
I am rejecting this response because: I am NOT satisfied with ***'s handling of this matter I do not want this case marked that I am satisfied I WILL NOT deal with *** directlyThey are NOT a reputable company and they DO NOT provide customer service I have NOT verified that I am able to access my account and make any necessary changes I am also having a third party verify all this as well When companies provide a service of such importance, they must have and be held to high standards and *** is very renegade with their actions They need to be held accountable and no one is doing that
Regards,
*** ***

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we
have submitted a claim with our finance department to ensure the client receives a refund for $Thank You, *** ** *** *** Web.com

Dear Revdex.com,We have received the complaint for *** ***, Complaint #***.We have reviewed the client's billing concerns and have approved a refund for $Please be aware, sometimes it does take 5-business days for the funds to reflect within the client's
financial providerWe apologize for any inconvenience this may have caused.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's account concerns and have successfully submitted for a refund, as requested, in the amount of $Please note, it may take 7-business days for the funds to
reflect within the client's financial providerWe have also terminated the services so there will be no further billing associated with this accountThe client has been sent a cancellation confirmation email to retain for their recordsWe certainly apologize for any frustration this may have caused.Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Ms. *** *** in the executive offices of *** *** did contact me by email and voicemail and has been very helpful in resolving this matter
At this time, the transfer of an internet domain name that I own from *** *** to another Registrar has been initiated by me and the transfer has been authorized by *** *** using an Authorization Code sent to me by email September
Assuming that the transfer goes through -- and my new Registrar states it may take up to seven days for the transfer to be completed -- I find that this resolution is satisfactory to me
However, I still believe that *** *** and some other Registrars of domain names intentionally make it quite complicated and time-consuming to change information on a domain name and to transfer domain names from one Registrar to another, in order to keep registrations as long as possible
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's concerns surrounding the purchase of the domain name *** and can confirm that the name was placed into the client's *** account on 3/29/(order
#***)There is no other action required at this time.Thank you,*** *** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's billing concerns and have successfully processed the refund, as requested, for a total of $We have also emailed copies of the invoices to the client to retain for
her recordsWe apologize for any inconvenience this may have caused.Thank you,*** *** ***Web.com

Ms*** rejected our response citing her complaint had gone unresolved Her initial request included a refund request from *** *** Ms*** stated she was awaiting a phone call from our support department
A member of the *** *** *** contacted Ms*** and advised her to reach out to our support department for assistance with the spam issues she is having as that team does not make outbound phone calls
Ms*** was provided with our direct contact information

Dear Revdex.com,We have received the complaint for *** ***, Complaint # ***.We have reviewed the customer's billing concernsAfter a full review we have found that the customer opted for an annual website planWe will assist in cancellation of the account and will make
sure that no further billing is associated as wellAs far as the refund is concerned, services were provided to the customer throughout the life of the accountThere is no refund that is dueThe customer will receive a cancellation confirmation letter to the email address on file verifying that the services have been terminated moving forwardThe account is currently paid through October 1, and will remain live unless the client chooses to place it under constructionIf the client wishes to place the site under construction, they may do so by either calling in to support or by logging into their control panel and updating it themselves.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, # ***.Please know that we take customer dissatisfaction very seriouslyWe have tried to research the complaint but have not been able to find an account using the information provided in the complaint (name, email, and
phone number.) In an effort to further assist there have been three emails sent to the one listed in the complaint (and are attached) from February 27th-March 1st asking for more details to locate an account and have received no response as of March 5th. At this time we do not believe this is a client of ours as no account has been found and would like the Revdex.com to consider the matter closed.Thank you,*** *** ***Web.com

*** *** company filed a complaint due to difficulties with sales leads as well as billingA refund of $was requested
A member of the *** *** *** attempted to reach the *** *** company on 9/via telephone and emailWe spoke with a receptionist
who advised the person we needed to speak with was out of the officeCompany representative *** *** responded via email and we are currently working in order to address their concerns

Dear Revdex.com,
We appreciate your bringing this matter to our attentionWe have
investigated the matter and have found the following:• Client cancelled services on 11/7• Advertising cycle had already begun on 11/6, thus partial advertising budget for the month was
spent (per policy once advertising spend has started, refunds are not issued)• Web.com has refunded the entirety of the charge ($500) in the interests of good faith.We respectfully request this complaint be closed as resolved
*** ***
*** *** ***
*** ***, a Web.com service*** *** *** *** * *** ** ***

Complaint: ***
I am rejecting this response because:We tried to purchase it the same day it was supposed to become available to public releaseYet it was neverThe "Third party" they are speaking off is coincidently enough, *** *** ***They bought the domain in order to resell it at a bigger price.It so even happens that the domain was never available to repurchase, and *** *** *** is owning that domain through supposedly "***, *** ***", thats not person or company and the domain can not be reordered anywhere but on *** *** ***.What they are doing is not Illegal, But do this goes with the Revdex.com practices ?, is it correct that Domain operators buy expired domains to have domains hostage to their whim, because they have faster access to register on ICANN records ?I think this are not good business practices, and I do hope Revdex.com Agress with me
Regards,
*** ***

Dear Revdex.com,We have received the complaint for Wesley Keller, complaint #***.We have reviewed the client's billing concerns and at this time can confirm that two payments of $16.90, totaling $have been refunded to the clientPlease note, it may take 7-business days for
the funds to reflect within the client's financial providerWe apologize for any inconvenience this issue may have caused and wish the client nothing but the best in his future endeavors.Thank you,*** ***Executive OfficeWeb.com

*** *** filed a complaint citing difficulties in receiving a refund.
A member of the *** *** *** reviewed Mr***’s account and confirmed with our Billing Department that a refund in the amount of $was issued on 6/13/14. We have emailed Mr*** and provided the transaction ID credentials that confirm the refund was successfully processed and accepted by his Financial Institution. We have advised Mr*** to contact his bank and provide them with the transaction details so they may trace his refund and assist him in having it applied to his account.
Mr*** has been provided with contact information to our office in case of any additional questions or concerns related to this matter

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
One of our Modification *** reached out to the customer
on 9/10/to discuss changes to the websiteOur Modifications team are in
the process of making
changes per the customer’s request and as a customer
service gesture, a free month has been applied to the customer’s account for
SeptemberThe website will be completed as the customer has requested in his
desired outcome/settlement
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,Ms*** filed a complaint citing difficulties with the products she purchased from us I have requested a full refund for Ms*** and she should see it in 7-business days.Thank you,*** ***
Roman">*** *** ***
*** ***, a Web.com service