Anderson Vision Center

Dear Revdex.com, *** *** filed a complaint with your office and expressed her dissatisfaction with Web.com support, as well as product pricingMs*** was able to provide our *** *** with details of her interactions with our support Agents, and each one of her mentioned interactions is
being reviewed as we speakOur *** *** will see to it that any missed opportunities of our Agents and.or Supervisors are addressed appropriately.At this time, Ms***'s domain name has been successfully transferred to her new registrar, and no additional support is needed in that aspectAlso, a refund in the amount of $was issued to *** *** on 10/13/This refund amount is to compensate Ms*** for the price increase applied to the domain renewals in her previous accountMs*** has been notified of our actions and our plan to review and address the poor interactions she has experiencedWe have also provided any additional assistance, in an expedited manner, if needed at this time*** has been provided with direct contact information to our *** *** in the event any other assistance is neededThank you for bringing this matter to our attention!Sincerely, *** *** Web.com

Dear Revdex.com, We have received the complaint for *** ***, complaint # *** We apologize for the customers frustrating experience when attempting to contact support to receive assistance with his Web.com accountWe have reviewed this clients concern thoroughly with several
team members to better understand the clients concerns We can confirm that direct contact has been made with the client to address his concerns with the SSL and that the SSL has been corrected in the accountWe have also applied a credit to the client’s account for $to ensure that the client’s October bill is waived as a customer gestureWe have also advised the client that due to the natural disaster that occurred around the same time he called our offices he was not able to reach the support channels in *** **However, we also advised the client that we did have our calls routed to one of our other locations during this timeAgain we apologize for any inconvenience this may have caused the customerThank You, *** *** Web.com

Complaint: ***
I am rejecting this response because I began the transfer process long before the domain was expiredThe transfer request was made to our new registrar using the authorization code given by *** ***, but timed out because ** simply ignored it Please see the attached documentIt clearly shows the order was submitted on 5/1/ I have other documentation to back this up if needed, but this alone should suffice to prove that ** is not telling the truth I'm a network admin and deal with domain issues on a regular basis; I didn't screw this upthey just didn't honor the transfer request
Regards,
*** ***

Dear Revdex.com,The domain name in question has been transferred out of *** *** on 04/10/15.We ask that the Revdex.com consider this complaint closed.Thank you*** *** *** ***

Complaint: ***
I am rejecting this response because: Though I Have Spoken With *** *** And They Have Agreed To Use Another Strategy Along With Free SEO Services For The Next Three Months, I Have Yet To See Any Positive ResultsThe Outcome Is Not Conclusive Since They Still Yet To Produce Positive Results In Regards To Increasing Visitors To My Web Site ***Also, I Still Feel They Charged Me Over $10,(Ten Thousand Dollars) For Services I Never Received. In Addition Not getting What I Paid For From *** ***, My Company Has Lost Well Over $60,to $100,in Lost Revenue....This Complaint Should Remain Open Until Beginning Of Nov, After Seeing Some Significant Results
Regards,
*** *** *** ***, ***

Dear Revdex.com, We have received the complaint from *** ***Upon receipt of this complaint, the *** *** at Web.com has thoroughly reviewed the client’s Leads by Web marketing campaignMr***’s service began on October 19, 2016; at this time a Sfee of $1,was collected and our Terms of Service was signed, followed by a prorated payment for the month in the amount of $The months of November and December were charged the agreed upon amount of $December 9, Web.com was provided notification that the client would like to pause the campaign and downgrade the priceDuring the months January through April 2017, while the campaign was placed on hold, the monthly reoccurring charge was downgraded to $The client did authorize to relaunch the campaign until March 23, All funds collected were used to actively pursue the campaign’s marketing strategyThe client called in to cancel their account at the beginning of AprilAfter the cancellation request, the client requested to make changes to the website that were not completed due to his previous cancellation requestRegardless, as a customer service gesture, we recently reached out to the client via email and offered to make the previously requested site modifications and provide the website files (a $value) to the client at no charge, however he declined this offer (see attached).As mentioned, we have researched the matter thoroughly and determined that no refund is due, as all services were provided based on our Terms of Service, which the client agreed toThe client was provided services and leads as a result of his marketing campaign (see attached documentation)As a customer service gesture, Web.com would still be more than willing to provide the site copy with changes to the client at no charge, should he acceptWeb.com wishes nothing but the best for Mr*** and his business in the future as it grows, and we ask that you consider the matter closed.Thank you,*** *** *** ***Web.com

Dear Revdex.com,*** *** filed a complaint citing that he was double billed for an E commerce package in the month of September in the amount of $In this complaint, Mr*** is requesting a refund in the amount of $44.99.On 2/11/15, a member of our *** *** reviewed this claimIt
had been discovered that an error in our billing system did in fact issue an invoice twice on the same dayWe have corrected the glitch in our billing system and we have issued a full refund in the amount of $to Mr***'s accountIn addition, as a customer service gesture, we have also extended Mr***'s package for one month at no chargeWe have notified Mr*** that we acknowledge the mistake and informed him of his refund by emailAs a result of meeting this customer's requests to satisfaction, we respectfully request that you consider this matter closed
*** *** ***Web.com

Dear Revdex.com,Thanks for bringing this matter to our attentionWe have investigated this complaint and found the following:• Customer called and spoke to our customer service department on 1/19, we immediately honored the claim to refund the full amount paid ($284.90)• This refund has been processed,
services cancelled, and client will receive no further billings.We appreciate your attention in this matter and respectfully request this matter be considered closed.
*** ***
*** *** *** ***, a Web.com service
*** *** *** *** * *** ** ***
***

On Mon, Sep 14, at 4:PM, wrote:Dear *** *** at the Revdex.com in Florida,Thank you very much for your immediately response and for the very quick resolve of my payment issue with *** *** - Web.com. With your help finally my check payment has been applied to my account and my domain name has been renewed for more Years, up to October 21, 2020.With Greatly Appreciation,*** ***

Complaint: ***
I am rejecting this response because:It was indicated that Web.com offered an option to issue a refund for "the last months of service." For clarity, what was requested was a full refund for all funds paid to Web.com There were forms of payments issued to Web.com, which entailed $for the website, $for the store, and $for the mobile site The options presented by Web.com were not deemed to be adequate due to the fact that the choices were to: (1) compensate for lack of quality service in the past and abruptly end what they consider service; or, (2) continue on with poor service for an additional months at no cost and disregard past and future damages to our business It was hoped that we would be granted full monetary compensation and months service in order to provide adequate and necessary time to transition our business away from Web.com hosting Our request is reasonable, given that the website currently has approximately items listed Each item takes a substantial amount of time to post Each item listed includes photographs, which have to be downloaded The listing must include the weight and dimensions of the item to assure the correct calculation of shipping costs to be incurred by our customers In addition, a brief description of each item is included The process of listing an item takes approximately minutes, which equates to a substantial number of labor hours Unfortunately, this process has not proven to be fruitful with the inconsistency of the website (e.gerror messages that website does not exist, messages that currently no items are listed) It was our desire to assure a smooth transition to another hosting company with minimal to no disruption in providing web service to our customers Web.com, being a web-based company as well, did not appear to have an appreciation for our efforts to maintain our integrity as a business.In addition, as a web-based business, Web.com did not appear to have a concept for a virtual business As a business owner, my personal home address, photograph of my home, and directions to my home were included in search engine listings prompted by Web.com As outlined in our initial complaint, our hours of operation were listed as 8pm (evening) until 8am (morning) This is information that is inapplicable to a web-based business We were prepared to accept the aforementioned compensation/consideration and transition away from Web.com Today, when neither option presented to us was found acceptable, Web.com advised that its legal team will address the matter further In that this matter seems to have escalated to one that is legal, we wish to be compensated for marketing costs incurred thus far in addition to our costs of Web.com service We have a significant amount of printed marketing materials which include the *** phone number owned by Web.com In addition, we have launched a number of marketing campaigns, which prompted prospective customers to click on the website link During the course of running such campaigns, at times the website was not accessible We were contacted by consumers inquiring about the lack of accessibility Equally as important, we incurred a cost for each click on the website link In the interim, a technician from another prospective host company attempted to gain insight of how our merchandise listings can be transitioned Today, the technician was in direct communication with a Web.com representative Verbatim, he indicated that the Web.com representative, "...did not appear to be knowledgeable or caring." Our efforts, at this point, are to primarily focus on how to transition our service away from Web.com without disruption of service to our customers and receive compensation for costs/damages that we have incurred as a result of selecting Web.com as our host
Regards,
*** ***

Dear Revdex.com,I did respond to their offer and declined they promised result for the money I spent and NOTHING they will not work with me at all to fix this problem
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: A supervisor did call me and stated that he was going to call me back to see if we can credit the account for $I have never received that callI am requesting that this complaint be left open for the Revdex.com to investigate furtherWeb.com Group Inc has NOT attempted to even try to resolve this issueSo no, I do not accept this offer.
Regards,
*** ***

Dear Revdex.com,While we understand the concerns and empathize with the client's position, we feel that our final offer is fair and equitable.Web.com has fulfilled its contractual obligations, but is still willing to attempt to resolve the client's issues to the best of our abilities by modifying a service that has already been cancelled and refunded, as well as offering a credit to offset any inconvenience.The customer has until close of business on 1/15/to accept this final offerAfter that date, we will regrettably be considering the matter closed.If you have any questions, or wish to discuss this matter further, I can be reached at the contact information below. *** *** *** *** ***, a Web.com service*** *** *** *** * *** ** ***

Complaint: ***I am rejecting this response because: I filed a Fraud With my bank I did authorize any money to them I have my own web siteI am not going to pay for a web site when I have one for the last year with ***I want all my money back it would be like me bring a new car for more money when I already have a new car for cheaperI did not set up any web sit with them I do not want themAnd I will keep fighting to get all my money back
Regards,
*** ***

Dear Revdex.com, We sincerely apologize for Mr***’s experience and take customer concerns like these very seriously. A review has been conducted to validate Mr***’s complaintsUpon review of the main complaint of the hosting price it was confirmed that in the 20th minute
of the sales conversation on 12/28/2016, in which Mr*** purchased the website, he is properly and clearly told of the recurring hosting cost of $a month We sincerely apologize for any misunderstanding with this recurring fee, and as a customer courtesy a skip bill has been processed for the 6/27/payment and next bill due date will be 7/25/We have reviewed the communications history for this account as well, and could not find any gaps in communication to Mr***. All email communications between Mr*** and the *** *** were within the 1-business day SLA. We do apologize for any misunderstandings with the copy portion of the website, but that is part of the design process and all modification requests were timelyLastly, upon review of the SEO the client came to us with approximately 200-visitors per month to his website. This statistic is confirmed by Mr*** during the sales call on 12/28/where he and the consultant *** analyze Mr***’s former website and traffic. From May 16th to June 14th (the date of this response) the website has seen Total Visitors. This may not be a large deviation from Mr***’s average number; however, Mr*** has a standard SEO service which lists his website on over online directories. This does not include PPC marketing or other premium marketing services which may increase the amount of leads and traffic Mr*** sees. Mr*** can contact an SEO specialist to optimize his current SEO (this is part of his current service) or for more details on other marketing options not part of his current service at ***In light of the above, we would consider the matter closed and we would respectfully request that it be closed with you as well. Thank you, *** *** *** ***, Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they did in fact finally refund our money, AFTER we filed this complaint and a complaint with the *** and left negative reviews on their *** page
Regards,
*** ***

Dear Revdex.com, The refund claim requested by this client is currently under review within the web.com billing departmentDue to the client's recent contact and request for *** to retract funds sent to Web.com, the claim request has been placed on a hold until a determination by *** is made
We will continue to follow up with the client pertaining to his refund request. Thank you, ***

Dear Revdex.com,
On 1/21/2015, *** *** submitted a Revdex.com complaint
requesting a refund in the amount of $for a *** Boost product he purchased
with Web.comIn the complaint, Mr*** states that he has not received the
services promised
A
member of the Web.com *** *** investigated these
claimsAs a result of reviewing calls as well as tickets that were created
after interactions with this customer, an Executive decision has been made to
refund *** *** in the full amountThe refund has been processed and issued
on 1/28/in the amount of $Mr*** will be notified by email
regarding this refund
As a result of our efforts investigating this claim, as well
as meeting this customer’s expectations to satisfaction, we respectfully
request that the Revdex.com considers this matter closed
Thank you
*** ***
*** ***
Web.com

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We have reached out to *** ***
to discuss her negative customer service experience and refund requestsThe customer
requested a refund for $for a DIY service
plan that she had with us and
also requested that we email her our Terms of ServiceWe apologized to the
customer for the negative customer service experience via phone and email, approved
and issued her refund request for $and emailed her our Terms of Service
The customer is now satisfied and has no other issuesBased on the actions
taken to satisfy the customer, we are asking that the Revdex.com
consider this matter closed
*** ***
*** *** ***
Web.com

Complaint: ***
I am rejecting this response because:I have not been able to find record of a $payment I would appreciate a copy of a cancelled check in that amountMy claim was not about only $but for $In spite of their email of Nov certifying that "no further billing will take place" (see attachment), I just got another charge of $on my credit card! So the total now owed me is $ When are they going to pay and stop billing me?????
Regards,
*** ***