Anderson Vision Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] *** filed a complaint citing misinformation provided in a Web.com television commercial A member of the [redacted] left a voice message for Ms [redacted] and sent an email on 10/23/providing our direct contact information We appreciate Ms***’s feedback and would be happy to speak with her regarding her concerns We ask that Ms [redacted] call our office directly regarding this matter

Hello,Thanks for the response It says you need more contact information What other information do you need? Please let me know and one of us would be happy help you We gave our mailing address, our account number, an email address, and a phone number We had also
provided the order number, a detailed explanation of the issue we are having, the dates of some of our correspondence with the company in question, and the amounts of our erroneous charge that we want refunded from the company who charged our card without our authorization Any help I can provide, let me know If this issue cannot be dealt with with the current information the Revdex.com has, then I suppose we will need to deal with this through our banks and even our legal counsel if Web dot com is not responsive to our very reasonable request Either way, it was important for us to go through the trouble of making the formal complaint to the Revdex.com…this is because we feel it is our obligation to let the Revdex.com know about this company's malfeasance Our business was surprised to see hundreds of negative reviews and complaints online about the company, Web dot com, that we are lodging this complaint against Just wanted to mention to you too that we are puzzled by the fact that Web dot com still has an A rating on Revdex.com's system! This company looks like it has absolutely been defrauding its customers for years I hope the Revdex.com takes these complaints seriously and that they are not just going into an unnoticed place where Web dot com has no repurcussions for its deceptive business practices I have read dozens of complaints that are almost exactly what we complained about The Web dot com and *** *** websites are far too difficult to navigate, and provide no way of allowing customers to cancel the services or products Then, on top of that, the company keeps trying to force customers to auto renew Then the company charges higher than reasonable prices or charges customers erroneously, or charges customers months in advance of when the bill needed to be paid Then when customers write or call, the company delays or ignores the requests for help The company even freezes accounts or blocks its users from getting the digital property that is rightfully theirs This company is, in my opinion, stealing money from people shamelessly and clearly feels no fear of being shut down I am very surprised to see the A rating after so many negative complaints Consumers need to go through a great deal of trouble to lodge those complaints, as far as I can see The fact that hundreds of people have gone so far as to write or complain formally about a company means statistically that ten times more than those people have been wronged Surely this company has stolen from or otherwise harmed thousands upon thousands of people If we do not get any satisfaction from this complaint, we have no problem going to the *** *** and other authorities Please do whatever you can to help us and everyone that Web dot com and *** *** has violatedThank you!*** and Staff

*** *** *** filed a complaint due to difficulties with billing and had requested a refund
A member of the *** *** *** attempted to reach Mr*** on 9/and 9/via telephone and email. A voicemail message was left and direct contact
information has been provided. To date, we have not received a response from Mr*** and we ask that he contact us directly so we may assist with this matter

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint# ***
We have reached out to the customer via phone to discuss her
customer experience and refund requestMs*** started the service in
January of Since then we
have provided the customer free service for
February, March and AprilThe customer is also currently on another month
free of service for August, September and OctoberThe customer is requesting a
full refund of all the money that she has paid for the services/products and that
we keep the services active for free until her transition over to another
website provider is complete
We have reviewed her request and although we understand the
customer’s position in this matter, we
have made a business decision and informed her that we will not give her
services for free and refund all of her money backWe have advised Ms***
that we can either refund her for the last months of service and cancel the
services since she is not happy with the services/products or she can continue
to keep the services for the remaining months free and she can cancel at the
end of the free service but we will not accommodate both requests
Ms*** has advised me that she is not happy with the
choices and that she will have to think about what she would like to do
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com, We have previously addressed Ms***’s concerns via complaint ID # *** in February (see previous response attached)In February the client filed a complaint stating she had cancelled her site in December of and wanted a full refund of charges to February The
resolution was a full refund including the skip bills (a total value of $499.80) in order to cancel we needed to verify if the client wanted her site copy as this was the reason for the skip bill in December and not made clear in the complaintIt was made extremely clear to the client in our Revdex.com response that she would need to cancel before March 23, to avoid future billing on her Custom Level websiteThe client never answered our phone calls or responded to the Revdex.com, and complaint ID # *** was closed as resolvedWeb.com is more than happy to assist Ms*** with cancellation, however at this time no refund is due, as this matter was previously addressed and considered closed by both the Revdex.com and Web.com in February 2017.Thank you,*** *** ***Web.com

Dear Revdex.com,We have reviewed this client's complaint with your office and have conducted a full and thorough review of all account activity and interactionsThe initial, recorded sales conversation did include a verbal agreement of the terms of service and did include a disclosure of the contracted
payments which would be reoccurring monthlyTo provide this particular marketing service, there is a substantial portion of these payments is applied to the costs incurred Web.comIn order to provide this service, funds were paid to target organizations to optimize this client's visibilityThese funds paid by Web.com are non-refundable to Web.com, as per terms of serviceIn this case, a full refund cannot be offered, as services were provided during the month term which the services were activeHowever, Web.com has honored the client's request to null the contract, cancel the account and eliminate any further billing for the marketing serviceAdditionally, as a customer service gesture, a balance of $300, which has not been utilized to date has been refunded to the clientThe client's bank/financial institution will receive the partial refund of $within 1-business days, when the issued refund has been fully processed. Best regards, *** ***Web.com

Complaint: ***
I am rejecting this response because: web.com has received over complaints about the service they provide which tells you that they rip people off just like they ripped me offI was listening to them as they said they were the professionals and they did not do their jobafter all the money I spent I got an returnThey rip people off and I will continue to let fight them because they stink at there jobIf they do do something to fix what they did I will continue to bad mouth them and will take my complaints to the *** and any other place I can
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
What account did they credit? Please let me know
Regards,
*** ***

Dear Revdex.com,We have reviewed the complaint for
*** ***, Complaint # ***
We have reviewed the client’s concerns and have found no
records of the client calling to cancel his accountAt this point we have terminated
his account, and as a customer service
gesture, we have refunded the last two
payments, totaling $Please note it maybe take 7-business days for
this to reflect, depending on the client’s financial institutionWe have
emailed copies of the invoices to the email address on file
Thank you,*** *** ***Web.com

Dear Revdex.com, We received a complaint from Mr*** *** who cited issues receiving email from domains specifically, *** and ***It was found that some of these emails were being graded and rejected as spamTo resolve this issue, Web.com has placed both of these domain names on
a "Whitelist" for all domain names that Mr*** has registered with usThis action will allow future emails from *** and *** to bypass our spam filters and ensure emails coming from either of these domain names, to Mr***'s domain names are not rejected as spamThis process may take up to hours to fully propagateMr*** has been notified of these changes via emailThank you, *** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, We sincerely apologize for the frustration Ms*** experienced. Our records indicate her account has been closed since 4/17/and has not been billed since. Furthermore, her domain is currently registered with ***, on *** name servers, and the A
record is not pointed towards Web.com or any of its affiliates. We would be happy to assist Ms***, but at this time she does not have any active services or domains with usThank you, *** *** Web.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's account concerns and can confirm that the client agreed to our terms of service when the website package was signed up forThere are records of the client contacting
support in both June and July, both occasions the client was sending in requests to make updates to their accountThere are no other records of the client requesting to terminate services until September 26, Due to the fact that the services that were agreed to was an annual contract, our team reviewed the history as well as the sales call to be sure proper information was providedOur team attempted reaching out to the client on separate occasions on 9/27/with no success, our team then sent a follow up email to assist in resolving this issueThere are no records of the client contacting support again until 10/3/2016, it was during this call that our team assisted with terminating the contract and as a customer service gesture, also provided a refund in the amount of $Services were provided during the life of the account and a full refund is not dueWe apologize for any inconvenience this issue may have caused and can confirm that the account has been terminated and that there will be no further billing.Thank you,*** *** ***Web.com

We have received the complaint for *** ** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately We can
confirm that *** records do not show any charges that were processedIf the client is still showing pending charges on the account the client would need to contact their financial institution to find out when the charges will be released from a pending statusThank You, *** *** Web.com

Dear Revdex.com, We sincerely apologize for the frustration, but this account which holds *** domain does not belong to *** ***. Therefore Ms*** would have no authority to make the changes she is requesting. To cancel a service or transfer a domain the account holder or primary contact would have to initiate that, of which Ms*** is neither. We would be happy to assist with this account, but must speak with the account holder for security reasons. Please have the account holder contact support at *** and we would be happy to assist her with her concernsThank you, *** *** Web.com

Dear RevDex.com,
We have reviewed the complaint for *** ***, Complaint # ***
We have reviewed the client’s concerns and determined that
the domain name is not locked and the authorization codes were already sent to
the client on 4/16/16, which will allow the client to
transfer the domain
elsewhereThere is no further action that *** can take regarding this
matter
Thank you,*** *** ***Web.com

We apologize, for the client’s most recent experience with our companyPlease know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe can confirm that
the client has already received a refund for $1,on 6/8/for the Custom Website package At this time no additional refunds will be made to the customerWe provided the service to the customer and they agreed to the monthly billing service. Thank You, *** *** *** *** Web.com

Dear Revdex.com, We have made contact with the client and confirmed her desire to continue with a domain transfer to another domain registrarWe ensured the client received expedited assistance, and can confirm the client now has access to log into her account and manage the domain name(s)The
client was provided a up-to-date authorization code, needed to successfully transfer the domain nameThe client has been provided direct contact information to leadership within Web.com, should any further assistance be needed. In consideration of the steps Web.com has taken to bring this matter to a close and ensure the client's needs have been met to the client's satisfaction, we respectfully request the Revdex.com consider this matter closed. Best regards, *** *** *** Web.com