Anderson Vision Center

Complaint: ***
I am rejecting this response because:The vendor is correct that I don't own anyone's credit card information, but I am not asking them to give me the credit card informationI am asking them to pass it to a *** compliant processorThey state that the third party processor is not someone that they have a partnership withThe processor is *** and it is listed on their homepage as one of the gateways that they integrate withAll I am asking is that they transfer all the recurring orders over to ***I would appreciate a direct out-reach from *** or someone else at the *** *** to get this matter resolved quicklyAs I have reached out several times with no response
Regards,
*** ***

Complaint: ***
I am rejecting this response because: put simply, the matter has not been resolvedThere is a spamming system that is attacking the email I have with this company and they deny responsibilityThey say they are seeing something other than what I am seeing and all I can say is that I am receiving 20-spammed emails a day and this is not acceptableNote: These are very different from marketing emails from colleagues, *** etc for which I signed upI know the difference between spam and marketing, for pete's sakeSo bottomline they will not 1) stop or filter the spam appropriately and 2) protect my email address from being exposed for continued spammers to use
Regards,
*** ***

Dear Revdex.com,
On 1/22/2015, Web.com received a complaint filed by ***
*** ***This complaint referred to the purchase of our Custom Level
websiteIn the complaint, Mr*** stated that he made several attempts to
contact our Website Support team to make
changes to the websiteWhen the
website was completed, Mr*** was unhappy with the service providedMr
*** is requesting a full refund for the services he has purchased with us
On 1/28/2015, a member of our *** *** reached out
to our billing departmentWe have made an executive decision to refund the
services in fullOn 1/28/2015, a refund in the amount of $1,was issued
to Mr***Mr*** also stated that he would like right to the domain
***I can also confirm that Mr*** is the sole owner of this
domain and may do as he wishes with that domain
As a result of meeting this customer’s requests completely,
we respectfully request that you consider this matter closed
Thank you
*** ***
*** ***
Web.com

Revdex.com,The customer did not sign a contract and was on a monthly subscription service, which they could have cancelled at any time As a courtesy we have refunded the last months of the service, a total of $80.55.Thank you,*** ***Executive OfficeWeb.com

Dear Revdex.com, We sincerely apologize for the frustration Mr*** experienced. The domain registration and private registration fee charged to Mr*** have since been refunded ($total) and he will not be billed for those services in the future. We thank Mr
*** for his patronage and wish him the best in his future endeavorsThank you, *** *** *** *** ***

Dear Revdex.com, We have recently been in receipt of a complaint filed by *** *** related to the unsuccessful attempts to transfer domain name *** from Web.com to another registrarPlease be aware ICANN regulations prohibit the transfer of any newly purchased domain names for a day
period from the date of purchase.As of 8/14/15, the domain name has been transferred to the registrar in which the customer requested*** *** has been notified by email of the transfer confirmationThank you, *** *** *** ***We

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We have reached out to the customer
via email and phone to discuss the issue and refund requestAfter thoroughly reviewing
the customer’s account, we are honoring
the customer’s refund request for
$We have sent the customer an email confirming thisWe have attached a
copy of the email sent to the customer for your recordsBased on the actions
taken, we ask that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed thevresponse made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me***HOWEVER, I DISAGREE THAT THIS ACCOUNT WAS EVER OPENED FURTHERMORE THE "***" does not have nor ever planned to have a website AND I DO NOT KNOW HOW THEY OBTAINED MY *** *** #!!!!! I DID VIEW SEVERAL WEBSITE BUILDERS OUT OF CURIOSITY, BUT DID NOT OPEN AN ACCOUNT AND NEVER SUPPLIED MY *** # I AM ASSOCIATED WITH THE *** (NON-PROFIT *** *** AND HOUSED IN A LOCAL *** CENTER BUILDING) AS AN INSTRUCTOR AND NEVER HAD INTENTIONS OF BUILDING A WEBSITE I DO USE ANOTHER WEBSITE BUILDER FOR A BUSINESS) THANK YOU
Regards,
* ***

Dear Revdex.com,
We have reviewed the complaint for
*** * ***, Complaint # ***
We have reviewed the client’s concerns and will refund the
$for the client’s domain name by sending a check to the address on filePlease
note it maybe take 7-business days
for this to reflect, depending on the
client’s financial institutionWe apologize for any frustrations this may have
caused and look forward to continuing to serve the client’s online needs
Thank you,
*** *** ***Web.com

*** ** filed a complaint citing billing issues
A member of the *** *** *** reviewed Mr**’s accountA Refund was issued to Mr** as requested We sent a follow up email confirming the refunds and providing direct contact information for our office
We ask that Mr** contact us directly if he has any additional questions or concerns related to this matter

Dear Revdex.com, *** *** had filed a complaint with your office and cited difficulty receiving a refund from an unauthorized service on her account*** has had numerous services with Web.com, which are all inactive at this pointA member of our*** *** reached out to *** to gather the
needed information to process her claim and refund, however the customer has refused to provide the required information, stating that she has already provided these documentsAt this point, we have reviewed all calls and documentation related to her account and have been unable to determine or validate the exact product or amount to be refundedWe have placed phone calls to *** as well as emails and will continue to await ***'s response to proceed with fulfilling her request.As a result of our attempts to meet this customer's request to satisfaction, we respectfully request that the Revdex.com either consider this matter closed or provide an extension on the basis that we are awaiting the needed information for this customer in order to close her claim.*** *** ***Web.com

Dear Revdex.com, We have received the concerns for *** ***, complaint #***.We have fully reviewed the client's concerns and have issued a full refund in the amount of $Please note, depending on the client's financial provider it may take 7-days for the funds to reflect within the client's accountWe sincerely apologize for any frustration this issue may have caused and have taken steps on our end to prevent situations like this from occurring in the future.Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It was unfortunate that it took this complaint being escalated to the Revdex.com and *** ***' *** ***. I was very happy with the service *** *** provided in the *** ***. She was very proactive in getting this issue resolved quickly and in a timely manner. It is unfortunate that after several months of calling and other supervisors that never resolved the issue and yet promised to get it done within hours that it had to escalate to this extent. It would be my recommendation that *** *** put into practice that if the first supervisor cannot resolve the issue, then it immediately escalates to the *** *** for resolution. There is no reason this particular issue should have taken months. *** was very professional and made every effort to resolve issue within hours and in fact it only took about an hour to resolve and have my website back into my possession and up and live. Thank you so much ***, it was a pleasure working with you. I hope *** ***/Web.com model their customer service after her example. She truly exemplifies the meaning of prompt and professional customer service and the only reason I am continuing on with *** ***.
Warmest Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** rejected our response citing we did not reach her at the correct phone number
A member of the *** *** *** had been attempting to speak with Ms*** in order to address her concerns; however, we have been unable to connect via phone
Ms*** does have direct contact information (phone and email) for a member of the *** *** and we request she contact us directly regarding this matter

Dear Revdex.com,*** * *** filed a complaint citing difficulty with updating her email address for her accountDue to ICANN regualations, we are held to certain processesOne would be the requirement for proper documentation in instances like this.Ms*** was asked to provide
a notarized letter claiming her identity as her account name is listed as a business Ms*** refused to submit the documentation We are more than happy to update the customer's information should she provide us with the notarized letter requested.Thank you*** *** *** Web.com

Dear Revdex.com,We have received the concern for *** ***, complaint #***.We have reviewed the client's account concerns and can confirm that there are no active accounts associated with the clientWe have emailed copies of the invoices showing the refunds that have been
processed totaling the amount of $Please note, it may take 7-business days for the funds to reflect within the client's financial provider.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** *** Complaint # ***.We have reviewed the client's account concerns and have processed the refund as requested of $Please be aware that it may take 5-business days for the funds to reflect within the
client's financial providerWe apologize for any inconvenience this may cause.Thank you,*** *** ***

Dear Revdex.com,*** *** filed a complaint citing issues with being billed for unwanted services A request for deletion and a refund of Ref #*** and Ref# *** has been made The customer should see this reflected on their financial statement in 7-business
days. Thank you*** *** *** *** *** a Web.com service