Anderson Vision Center

Dear Revdex.com, We sincerely apologize for Ms [redacted] ’s experience We certainly did not intend to deceive Ms [redacted] and it was simply an introductory price for her service and not a set price for the lifetime of the service On July 24th, (after the submission of this Revdex.com complaint) Ms [redacted] spoke with an agent who cancelled the service and extended a full refund of the $charge We thank Ms [redacted] for her patronage and wish her the best in her future endeavorsThank you, [redacted] , Web.com

Dear Revdex.com, Mr [redacted] rejected Web.com's last response due to another refund in the amount of $An email confirmation was sent to Mr [redacted] when the service was purchased ( Invoice(s) [redacted] )Mr [redacted] may call into support and we would be happy to resend this invoice, but we will need to authenticate Mr [redacted] before we can forward any billing information.On, 2/3/15, another refund was issued in the amount of $Being that Mr [redacted] stated this is what he requests in order to be satisfied and consider this matter closed, we respectfully request that this matter be closed at this time[redacted] Web.com / [redacted] Style Definitions */

Dear Revdex.com,We have received the complaint for [redacted] complaint # [redacted] .We have reviewed the client's concerns and can confirm that the client signed up online for a Do-It-Yourself website builder plan on 8/25/The original plan the client signed up for included multiple features such as a marketing bundle, perfect privacy, as well as the ecommerce feature to be able to sell products online and take payments from customersWhen the client signed up for all of these services, an introductory rate of $was appliedIt was noted at the time of checkout that this was an introductory rate and standard monthly billing would occur after the first monthAlso, the client would not have been able to proceed with purchasing this package without agreeing to the terms of serviceOnce this was agreed upon, the payment of $was debited from the client's account.On 10/5/2015, the client phoned in to support to update his account and switch to a different plan, at this time he had already been billed his first standard payment of $(on 9/22/2015) for all the above mentioned servicesWith the updated plan that was opted for, the client was billed his new rate of $on 10/20/This standard billing cycle continued every weeks as stated in our terms of serviceOn 7/11/the client was sent a domain name renewal reminder notice and since the domain name was opted for automatic renewals, the one year renewal payment of $was deducted on 8/5/2016.Nevertheless, as the client has requested, the account has been terminated, however a full refund of services is not dueThe client agreed to our terms of service at the time of purchase and was able to keep track of all the monthly billing associated with his account from within his account managerWe certainly apologize for any frustration or inconvenience this issue may have caused.Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] ***, # [redacted] .Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the complainant does not have an account with Web.com as we were unable to locate any using the information providedIf the complainant can provide billing information from Web.com we would be happy to research further Web.com was able to see that the complainant may have gone through *** and would need to speak with their support in cancelling the domain and any refund issuesWeb.com sincerely apologize for any miscommunication and wish the complainant all the best in the future.Thank you, [redacted] Web.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to the customer by phone and emailWe have resolved the domain name transfer issue by providing another authorization code and approving the transferThe customer has confirmed via email that the issue is resolved and that the domain transfer is completedWe have attached a copy of the emailBased on the actions we have taken and per the attached, we ask that the Revdex.com please consider this matter closed Thank you, [redacted] Web.com

[redacted] *** filed a complaint citing refund difficulties A member of the [redacted] reviewed Mr***’s account and confirmed that a refund was due We attempted to reach Mr [redacted] by telephone on 10/21/but he was not available We left a message with the receptionist asking that Mr [redacted] contact us back and also sent a follow up email We confirmed the refund amount approved is $and we ask that he allow – business days for the refund to post to the credit card Mr [redacted] has been provided with our direct contact information and we ask that he contact our office if he has any additional questions or concerns related to this matter

[redacted] filed a complaint due to difficulties with a Search Engine Optimization package with Web.com and requested a refund and cancellation of the product A member of the [redacted] spoke to Ms [redacted] on 9/ We were able to issue the requested refund and cancel the product Ms [redacted] has been provided with direct contact information to our office in case of any additional questions or concerns related to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: See below Regards, [redacted] From: [redacted] >Date: Wed, Dec 23, at 9:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: " [redacted] They refunded me only They owe me [redacted]

Dear RevDex.com,We have received the complaint for [redacted] , # [redacted] .Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have our Ignite Online Marketing Package. The sales call was pulled and account researched. The client did... call in to renew and mentioned his lack of online presence. The Product Specialist offered this service with his one year renewal for a four week period. He then told Mr. [redacted] if he did not want the marketing he would have to give us a call and we could cancel. Mr. [redacted] reiterated this statement to make sure he understood before he agreed to the terms.We created the [redacted] page and submitted the business listings. We provided monthly updates and resubmission's. This information was also located in the account manager. Here are links to the information provided, one is to the first time we submitted to the search engines and started building the listings [redacted] , the second one is the most recent before cancelling [redacted] .You will notice that [redacted] does not show properly as the PIN was never given to us but the search engine states that it has been mailed to the address under the directories listing. The two emails I have attached was the initial one stating the account is active with the log in credentials. The other email is notification about the postcard [redacted] would be sending with a PIN number to provide us.We do apologize for Mr. [redacted] unfortunate experience but a service was provided. As a courtesy we have refunded one month of service for 99.95. We wish the client all the best with his business and new financial team in the future.Thank you, [redacted] Web.com

Dear Revdex.com, We have taken action on the above complaint submitted by client [redacted] ***Our review shows the client's initial cancellation request occurred on 12/13/Web.com has approved and issued a refund in the amount of $by paper check to the clientThis refund check will be mailed to the client via ***In addition to the refund issued, Web.com has also removed the client's billing information from this account to prevent any future, unwanted charges for website servicesThis will ensure cancellation of the website services provided by Web.comWeb.com has also attempted to make contact with the client to advise of our action taken, but was unable to successfully reach the clientA detailed voicemail was left for the client, providing all information related to this refund/cancellation requestConsidering action taken by Web.com to bring this matter to resolution, we respectfully request this matter be considered closed Best regards, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: I believe this is now the or 6th Business day I’m waiting for a [redacted] who called to check on a [redacted] problem to call me backI checked the request this morning and it is openI think it’s only the correct thing to do if you promise a customer to call back to simply at least call and let them know you are still working on it Regards, [redacted]

Dear Revdex.com,We have received the complaint for [redacted] ***, complaint # [redacted] .We have reviewed the client's account concerns and have been able to successfully terminate the accountWe have sent a confirmation email to the client advising that her services have been terminated and there will be no further billingWe have also refunded a total of $to the clients accountPlease note, depending on the client's financial provider, it may take 7-business days for the funds to reflect within the client's accountWe apologize for any inconvenience this may have caused and appreciate the client's patience while this matter was resolved.Thank you, [redacted] Web.com

Hi ***,I checked with the boss [redacted] *) and he said I can deal with this on my own So please know you can speak to me about this if you need anything The email and phone number I believe you know already We logged into our [redacted] account today and we made sure that I was indeed listed as the account contact My name is [redacted] We have no problem giving the Revdex.com any info it needs Bear in mind though, it is [redacted] (Web dot com) that we feel very differently about! FYI: we do not want [redacted] to have any information about us than is absolutely truly necessary This is just to be on the safe side, since we feel very uneasy about what they have done so far to our account If you are able, please make sure our information stays with you/the Revdex.com only We simply want that company to cancel our "webhosting service" and they provide no way to do that on their website We also want them to refund us the $they charged our credit card on 4/2/ We are not sure if we should ask our bank to dispute it or have Revdex.com do it We told [redacted] /Web.com (sometime before we contacted the Revdex.com) that we no longer want [redacted] /Web.com to contact us by phone It may sound unusual, but we feel strongly about that factor We truly feel they are not at all a trustworthy corporationWe do not want them to even have fuller names or phone numbers anymore for us on file It may sound too minimal for them to handle the complaint, but they have our email address and any other info they need already We are sure they are simply stalling We are sure they can operate on this complaint perfectly well, with only the information they have now They were very casually able to charge our credit card without our full name or phone number, yet suddenly today they claim they cannot begin resolving the issue unless we give them a fuller name and phone number We feel they are simply delaying instead of refunding us We have been advised by our legal counselors that on an issue like this, no matter how big or small the amount or the issue, we should have their responses in writing, not via telephone We have no problems talking with the Revdex.com via phone if that is required Just please remember that we will not speak to [redacted] /Web.com via phone anymore We tried it in the past and they put us on hold for extremely long time periods, transfer us, disconnect us, and generally confuse the issue for their own benefit every time Very sorry for the long amount of detail you have to read through...but we are as you can see very upset about this erroneous charge and this challenging system they have We want this very simple dispute resolved ASAP, and we want it resolved with the least amount of intrusion on our personal lives or our business of course We have heard horror stories about [redacted] doing nightmarish things to its customers Not only erroneous charges, but they have also been accused by customers for other things [redacted] has allegedly harassed its customers, frozen customers sites and emails, committed violations of privacy, put customers on international spam lists that overwhelm customers time and storage, selling their customers' identification or billing information, and so on and so forth I hope it isn't too inconvenient for you, but at this point in time, we feel that the less info the Web dot com company has about us personally or businesswise, the safer we are in dealing with them Thank you so much for your discretion and your expertise in this small but difficult matter If you still need more information from me, I certainly understand, so just say the word and I will reply again if you need more from us Have a good day and we hope to hear from you sometime this week Thanks again, [redacted]

Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] We have reached out to the customer via phone regarding her refund request and negative service experienceShe is requesting $refund for the PPC Budget Based product and $ for an overdraft fee for the Email Marketing product that she cancelled and requested refund forWe have agreed to submit her claim request for the $Based on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed [redacted] Web.com

[redacted] rejected our initial response stating that she did not feel as if the initial complaint was resolved She also cited difficulty in reaching our offices A member of the [redacted] has been working with Mrs [redacted] in regards to her concerns As a customer service gesture we have completed a year renewal for her services related to domain [redacted] A review of Mrs [redacted] ’s issue with reaching our office was investigated and determined that there was a technical issue and has since been corrected Mrs [redacted] has been provided with our direct contact information and we asked that she contact us if she has any additional questions or concerns with this matter

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided we are refunded six full payments within 5 business days of January 18, 2017. Regards, [redacted]

Dear Revdex.com,We are terribly sorry to hear of the unfortunate situation the client was involved in and wish nothing but the best recovery for herUnfortunately we are outside the window where we would be able to remove the domain name from the account and provide a refundThank you, [redacted] /Web.com