Anderson Vision Center

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe have made direct
contact with the client to address their concerns in regards to the SSL on their websiteWe can confirm that the clients concerns have been addressed and we have provided the client with a refund of $as a customer gestureThank You, *** *** *** *** Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
%%%

Dear Revdex.com,We have received the complaint for *** **, complaint #***.We have reviewed the client's concerns and certainly apologize for any frustration this issue may be causingIn regards to the paper contract, our team does not supply paper contracts for these types of accountsClients are required to verbally agree over a recorded line to our terms of serviceThe client was also sent a welcome email on 6/29/which also included a link to view our terms of serviceThe client was never under any type of contract and could have cancelled the services at any time if he was not satisfied.In regards to the billing associated with the account, yes, the $can be split at the time of saleHalf of the payment was collected at the time of purchase and the other half was collected days laterWe do apologize if there was any confusion surrounding the billing, however, there are monthly payments associated with our custom website servicesThese payments are collected every weeks in the amount of $and this can also be found in our terms of service.In regards to the designer concerns, we apologize that Mr** was not satisfied with the support he was provided during the initial build of his accountOur team went above and beyond to assist in completing the designWe attempted to reach out to the client on numerous occasions with no successAfter multiple failed attempts, the account was pushed to our maintenance team and the client was again notified of this changeAt any point in time, if the client was not satisfied with the services, our team could have cancelled the account upon his requestAt this time, the account is still in an active status however it is also past due in the amount of $If the client no longer wishes to retain services, we do recommend that he contacts support to terminate.Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have received the complaint from *** ***, complaint #***.We have reviewed the client's account concerns and can confirm that the account has been scheduled for terminationThere will be no further billing associated with any services and the site will begin
the process of being removed from the webIf the client decides that they do not want to proceed with cancellation, please reach out to our specialists for assistance in restoring servicesWe apologize for any frustration this issue may have caused and wish nothing but the best for the client.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, # ***.Please know that we take customer dissatisfaction very seriouslyWe have reviewed this matter thoroughlyThe client did call into support to change her hosting planShe was made aware that when she did she
could request a site copy to be sent to her and then she would just need to upload it to her new hostingWe also informed her changes to the site copy would be done in HTML and the copy does not come with the builderThe client stated she just wanted the authorization code to transfer the domain at that timeAs a courtesy we waived her fee’s in the month of December to give her time to set up the hosting and request the copyWe advised her she would need to call in before January 26th because that was the next bill dateShe has not contacted us since about canceling or the site copy.We have refunded the client the additional charges for $I attempted to reach out to the client a couple times today to clarify if she would like the site copy before canceling the builder or just to cancel it but her voicemail was fullWe would just need the client to call in to verify what she would like us to do moving forward as we do not want to deny her the right to a copy of her site if she would like oneIf ***, would contact us before March 23, which is the next bill dateAny future refunds will be denied as multiple customer courtesy has been extendedWe sincerely apologize for any confusion or frustration this may have causedWe wish nothing but the best for you and your business in the future.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, Complaint # ***We have reviewed the customer's billing concern and have found that the refund was successfully processed with out being returnedThe client may want to check with their financial provider for further assistance. Thank you,*** *** ***Web.com

Dear Revdex.com,
On 12/7/2014, Mr*** purchased a website design and
marketing service through Web.comIn his complaint to the Revdex.com, he cited that
he was not satisfied with the services provided and requested a refund in the
amount of $229.00, as well as services
be deleted to avoid for future billing
A member of our *** *** reached out to our Billing
Department to resolve this issue in a timely matter and meet the customer’s expectations
to satisfactionWhat we discovered while reviewing the billing details is
this:
Mr*** signed up for the service on 12/07/Any charges
for this service are deferred until the website is published and live online
In this case, the website was published on 12/13/On this date we show a
payment made in the amount of $
This service is billed on a 4-week (or 28-day) billing
cycleOn 1/10/2015, being that the website was still active and no requests to
cancel have been made, Web.com attempted to bill Mr*** in the amount of
$for the next billing cycleThe payment on this date was declined
Web.com attempted again to bill this client on 01/14/in the amount of
$114.95, and again, the payment was declined
Web.com made no further attempts to bill Mr***
On 1/20/2015, Mr*** called in to cancel the service
and requested a refund
On 1/22/2015, Web.com issued a refund in the amount of
$No additional refund could be approved, as the 2nd payment
for services was declined and payment was never received
As a result of our findings and resolution, Mr*** has
been refunded for all payments made in regards to this serviceIn addition,
Mr*** will no longer be billed, as the service has been deleted
We respectfully request at this time that the Revdex.com consider
this matter closed
Thank you,
*** ***
*** ***
Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint# ***
We have reviewed the customer’s account and refund requestAlthough
we understand the customer’s position in this matter, we are standing firm to our
original offer to refund the last months of service for the Website and
eCommerce productsMs*** started the services in January of 2014, and
since then we have provided the customer free services for the months of
February, March and April for mobile website issuesThe customer was currently
provided another months of service for August, September and OctoberOur
research indicates that the customer’s main concerns were issues with the mobile websiteOur
Technicians have advised that this issue has been resolvedWe feel that our
refund offer of the last months of service for the website and eCommerce is reasonable
and fair
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***We have reached out to the customer via
phone to discuss his billing issuesAfter reviewing his account information
and the services he had with us, we determined that the charges he
is disputing
is not for a service that we provided himThe charges are for a Bank Card Processor
that was used with the eCommerce product he had with usThe service for the
Bank Card Processor company is a separate product that is also billed separately
from our services/productsWe have explained this to the customer and he is
aware that the charges are not from usWe have confirmed cancellation of the
services he had with usWe have also provided email confirmation of the
cancelled services for his recordsBased on the actions taken, we ask that the
Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Complaint: ***
I am rejecting this response because:The company has failed to identify the date by which I can expect my refund, or the method The company only states they "will" refund me, but provides no timeline or whether the refund will be by credit card The unauthorized charges were made to my credit card, and as of today, no refunds have been issued to my credit card Absent receipt of my refund, or confirmation of the same, the complaint has not been fully addressed
Regards,
*** ***

This company said they would mail me a check for two months refundThe check has never comeOn December 3rd they said it would be 10days till I would have the first check it never cameThen on December they said they would send another check with day rush on itIts been a week it never cameThey seem to be liars who don't do what they tell youI would never recommend anyone do business with this company ever

*** *** filed a complaint citing refund difficulties
and requesting the release of his domain name.
A member of the *** *** *** reviewed Mr***’s
account and was able to have the domain name released to the Customer at no
charge. An additional
review confirmed
that Mr***’s original refund request for $was correctly denied based
on our Terms of Service. However, as a
onetime Customer Service Gesture, we have accommodated his request and approved
the refund. We ask that Mr*** allow
up to business days for the refund to post to his account. A follow up email was sent to Mr. *** providing our direct contact
information and we ask that he call us directly if he has any additional questions
or concerns related to this matter

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint # ***
We have reached out to the customer by phone and emailWe have closed the account and we have also approved and issued
a refund for $per the customer's request due to the
issues
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com, We have received the complaint for *** ***, complaint #***.We have reviewed the client's account concerns and at this time can confirm that the Ignite Marketing package has been terminatedThe client filed charge-backs with their financial provider
and was returned a total of $There are no further refunds that are due. Thank you,*** *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
We appreciate the customer’s feedbackHe still has active services
with us and we are more than happy to address any issues or concerns that he has
with the servicesIf the customer is in need of further assistance regarding
his services with us, he can reach out to our *** *** ***
Thank you,
*** ***
*** *** ***
Web.com

Complaint: ***
I am rejecting this response because: Web.com is taking NO RESPONSEABILTY for the failure of our marketing program with themThey are the experts and I was assured by their salesperson *** *** that they would execute a successful marketing programShe bragged about all the success Web.com was having but when it came to delivering it was really bad serviceI kept calling the salesperson and explaining I was concerned they we were not getting any results and that we needed to change strategies but she assured me to give the program more timeNear the end of the program I told my customer service rep not to put though any more single t-shirts I have not yet put ant negative comments on the web about web.com but I plan to but my next complaint will be to the *** though the *** *** as the *** needs to know what web.com is doing and how many complaints they are receiving and I plan to furnish that information to them so they don't continue to rip people off with no return.Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for *** *** *** Complaint# ***
We have reached out to the customer
to discuss email issues and refund requestThe customer has confirmed that his
emails are now functionalWe have
submitted the customer’s refund request for
months and he will get a notification from our claims department regarding
the status of his requestWe have already issued a refund for $on
January 13, and he will not be billed for service in FebruaryBased on
the actions taken, we are asking that the Revdex.com consider this
matter closed
*** ***
*** *** ***
Web.com

Dear Revdex.com,
We have reviewed the rejection for *** ***, Complaint#
***
After further review, we have issued a full refund as a good
faith gesture back to the customer
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,We have received the complaint for *** ***, # ***.Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client does have ***The client has been in contact to support and his issue was being looked into by our
engineers upon receiving thisAfter further research by that Team, the system does have the initial charge from checkout processThen it sends notice to have *** setup the additional recurring charges on their side, and the client’s *** account is rejecting that with a “: Error code: Error Message: This transaction cannot be processed,” responseThus the client’s *** account is refusing to setup the recurring transaction with this error code.Here is the link from *** going over the *** error code: ***We do apologize to the client for any frustration he has experiencedSupport has been facilitated with this information to the client and support would be happy to offer any further assistanceWe are aware the client is going back and forth with *** and ***As a customer courtesy while the client is getting this resolved we skipped the clients bill for this month and his next bill date is 12/24/We wish nothing but the best for our client and will assist anyway we can in the resolution.Thank you,*** *** ***Web.com