Anderson Vision Center

Dear Revdex.com, We sincerely apologize for the frustration Ms. [redacted] experienced.  We have added the email [redacted] to our DNC list so Ms. [redacted] will not receive any marketing emails from Web.com or its affiliates.  That said we do not sell or release account...

information, including email, to other companies or marketing firms.  We apologize for any inconvenience. Upon review of the account Ms. [redacted] was charged $2.95 for her Website Builder and domain registration.  We will refund the $2.95 charge as the services were cancelled within 30 days of signing up for them. Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and have completed the termination of her account. We have also reversed the payment of $5.85, please note, depending on the client's financial...

provider, it may take 7-10 business days for the funds to reflect within the client's account. The client will also receive a cancellation confirmation email to the address listed on file as well as a copy of the invoice showing the refund. Please feel free to reach out to our support team should the client have any other questions or concerns.Thank you,[redacted]Web.com

Dear Revdex.com,[redacted] filed a complaint citing difficulties with having a new website built for him. He also requested a full refund of $1459.88.The package he purchased has been deleted and we accepted the chargeback Mr. [redacted] filed, therefore no additional funds are due to the...

customer.We ask that the Revdex.com consider this complaint closed.Thank you,[redacted]

Dear Revdex.com,[redacted] filed a complaint with your office and a requested a cancellation/refund of services due to pricing compared to the promotional price they signed up for. On 6/5/15, a member of our [redacted] reached out to [redacted] via email. The current status of the account,...

services, and refund is as follows: As of 10/30/2014, all paid services have been deleted from the account. The domain name (which was not paid for) did still remain in the account, but expired on 5/28/2015. As of today (6/5/2015), the domain has been deleted entirely from the account, so renewal notices via email will no longer be communicated to [redacted]
On 6/5/2015, we have submitted a full refund of all payments Lee has made to [redacted]. The total amount being refunded is $70.62. The refund will be fully processed within 1-2 business days. 
Confirmation of these changes as well as an apology for[redacted]'s experience have been communicated to this customer. As a result of meeting this customers requests, we respectfully request that you consider this matter closed.
 
[redacted]
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
Although we understand the customer’s
position, this customer agreed to our Terms of Service and we provided services
as requested. We have found no failures warranting a refund for the marketing
purchased, and feel our offer of $350.00 is fair and appropriate. With no
further information being provided by the customer in his responses to warrant
a refund claim, we are respectfully asking the Revdex.com to
consider this matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that the client completed their full year of website services. At this time, our team is preparing to send the entire website files to the client...

so that they can have full control of their site. Please allow 2-5 business days for this process to complete and for the client to receive their files. We certainly apologize for any frustration or inconvenience this issue may have caused and will be looking into the concerns associated with our agents and the manner in which they presented themselves to the client. Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I beleive I should have been given instructions after cancelling my subscription on how to proceed. Why I was never emailed? Like you say I was. Why was I notified to renew the domain. 
Regards,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have contacted the client and facilitated the transfer of his domain. It is now with the new registrar.We respectfully request this matter be considered closed.[redacted], a Web.com...

service[redacted]

Dear Revdex.com, We have received the complaint for [redacted], # [redacted]. Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have a leads by Web product. During the time Mr. [redacted] had the service from October 2016 to April...

2017 his total charges were $4,219.67, not the amount stated or requested in the refund. The client was receiving leads and hitting the lead range, this range did drop when the budget was reduced from $750 to $350. On 12-9-16 a request was placed to pause the campaign and switch the direction of products that Mr. [redacted] would like to target. Authorization to launch the campaign again was not received until 3-23-17. Mr. [redacted] placed a cancellation for the product on 4-11-17, this did not allow for the campaign to run the standard 90 days to generate even more leads. Unfortunately after researching the tickets and calls Web.com does not owe a refund since services were provided. There is no guarantees with a Leads by Web product which it also states in the Terms of Service that the client signed and agreed too. The lead range was hit while the campaign did run. As far as the smaller jobs and a minimum of $200 order this was not mentioned until the cancellation had already been placed in April. Due to the time we were informed we would have not been able to make the change for the client to see the result. Again Web.com apologizes that Mr. [redacted] was not satisfied with the service that was provided as we want nothing more than to set business’s up for success and we wish him and his all the best as it grows in the future. Thank you, [redacted] Web.com

Dear Revdex.com, We sincerely apologize for the frustration [redacted] experienced.  Upon review of the account we regrettably would not be able to extend a full refund on the services purchased on January 5, 2016.  The website builder purchased for...

[redacted] was never cancelled.  Records indicate the client did not follow instructions to properly close out the account by calling our customer service specialists.  As a courtesy however, the account will be closed and a refund of the last 3 charges has been extended, totaling $128.85. Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and certainly apologize for any frustration this issue may have caused. We have received confirmation that on 8/24/2016 a compressed site copy was emailed...

to the client's [redacted] email address. We also received confirmation that our team has sent a hard copy via [redacted] to the address listed within the account and this should reach Mr. [redacted] within 2-3 business days. We apologize for the delay in providing this information, no refunds are due on the account.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that the client agreed to our terms of service. She opted to purchase the Custom Website Annual Contracted plan. As a customer service gesture, we refunded a total amount of $179.95 and terminated the contract to assist in mitigating the clients concerns. There are no further refunds due, the client was aware of the services that were signed up for and maintenance was provided during the life of the account.Thank you,[redacted]Web.com

The response from Web.com re my matter is an abject lie. Of course I did NOT put up anything on Web.com's site as I explicitly told the customer service rep that I was not at all ready to publish anything as my current site with [redacted] was already up and I was intending on completely re-doing my entire site eventually; that I was full-time teaching, that I had back pain and that my upcoming surgery was scheduled for March 2015 (I was bumped 3 times; the actual surgery took place on April 27th at [redacted] in [redacted]. AT NO TIME did I ever press any "publish" button as not even one page had been prepared !!!!! I spoke with Customer Service reps as far back as November 2014 after my [redacted] company advised me to settle this matter with Web.com. Of course Web.com doesn't have any record of that; this would support my grievance toward them !! I am angry and frustrated, particularly when I read the phrase "....client has been offered a refund in the amount of $131.80, as a customer service gesture". What is Web.com's concept of a thorough review ????? I DID phone in before June 2015 as early as November 2014....Regarding termination of the account this is EXACTLY what I requested in November 2014 when [redacted] and I realized that I had been over-charged 32.95 per month. I repeat for emphasis: at no time did I request any web-building of any kind from Web.com. Nor did I request or agree to any charge/service beyond the agreed upon 1.95/month. I am a [redacted] and a certified teacher. I have a fully serviceable website www.[redacted].com with [redacted]. Why would I publish another when my original one is already on the web ? An important point is that I had NOTHING to publish with Web.com. If Web.com published ANY DOCUMENT with my name on it, legal action is now required.
I am now attempting, and have attempted in the past over the phone, to resolve this matter fairly. Web.com has made mistakes in the Customer Services Department but making misleading, untruthful and deceitful comments about my actions to Revdex.com is crossing the line. Their comments are slanderous and worthy of internet notice to the public.
Thank you,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the customer's billing issue. After a thorough review, we have determined that the client agreed to the terms of service and created a 6 page website which was live on the web for the duration of the account. The client neglected to phone in and affirmatively terminate her account. The client has been offered a refund in the amount of $131.80, as a customer service gesture, for 4 months of service. There are no records of the client phoning in before 6/30/15 with an attempt to terminate the account. A full refund is not due to the client.
Thank you,
[redacted]
[redacted]
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I still need to make it clear that I did not receive any services. Web.com is not acting truthfully. They have not presented any evidence that services were provided. I dropped the charges in small claims court because it was clear that the lawyer Web.com sent there was not willing to refund my money. He wanted to create a hardship for me to have to appear in a trial in [redacted], when I live in [redacted] - so I would have to travel and take time away from work. In mediation I was offered only $108.00 out of $1400 due, and only if I signed a gag order - which I was not willing to do for such a nominal refund. 
Regards,
[redacted]

Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint # [redacted].
We have reviewed the client’s concerns and have found no
records of the client calling to cancel her account, other than on January 5,
2016. As a customer service gesture, we have refunded the...

last three payments,
totaling $125.70. Please note it maybe take 7-10 business days for this to
reflect, depending on the client’s financial institution. We have emailed
copies of the invoices to the email address on file.
Thank you,[redacted]Web.com

Dear Revdex.com, We apologize for the experience Mr. [redacted] had.  Unfortunately the phone conversation is proprietary to Web.com and would require a subpoena to be released.  We apologize for any confusion, but the phone call was reviewed and the agent does state that after the first year with the product the monthly recurring rate would drop from $144.95 to $99.95 and at no point is it stated that after 3 months the price reduction would be in effect.  This is further supported by the Terms of Service Mr. [redacted] agreed to.  Lastly, Mr. [redacted] himself writes “after the first year, that would be my option if I decided to continue having web.com service my website.  I could choose to accept or deny this offer because after that first year I was told that I would official own the website and I could then break ties with web.com or I could continue having them service it.”  After the first year it is his decision to stay with the service and pay less per month or he can take the website to a new hosting provider.  This implies Mr. [redacted] is aware of the terms he agreed to and is aware of the price reduction after the first year and not after 3 months. We again sincerely apologize for any confusion and Mr. [redacted] can see the details of his service online or by calling a [redacted].  As a customer courtesy we have processed a skip-bill for Mr. [redacted] discount his next bill on 6/1/2017 by $144.95 and hope this gesture serves to resolve this concern.  We thank Mr. [redacted] for his patronage and we consider this matter closed. Thank you, [redacted], Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have been in contact with the client and can confirm the clients servcies have been canceled and a refund has been issued for $37.99. Again we apologize for the clients experience and we appreciate his feedback.   Thank You,          [redacted] Web.com

Dear Revdex.com, We sincerely apologize for the frustration this has caused.  The client signed up for a promotional bundle package.  The first cycle of this package had a promotional charge of $4.90, and then subsequent charges were $49.80 on a 4 week recurring cycle.  ...

As a courtesy we have refunded the last payment of $49.80, please allow 5-7 business days for processing, and the account has been cancelled. Thank you, [redacted] Web.com