Anderson Vision Center

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's billing concerns and can confirm that as of 12/11/2015 the account has been successfully terminated. We have also processed a full refund in the amount of $35.90. We...

have emailed the client copies of the invoices showing the refund as well as a cancellation confirmation email to retain for their records. We certainly apologize for any frustration this situation may have caused and wish the client nothing but the best.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint from [redacted], complaint #[redacted].We have reviewed the client's concerns and have reached out to speak with him directly. We have agreed to refund the total amount of $1916.40 pending receipt of a signed, unaltered refund release...

agreement. Once this document is received by Web.com, we will work with our [redacted] team to have the funds reversed. The client has been made aware that it may take 5-7 business days for the funds to reflect within their financial statements. We certainly apologize for any frustration or inconvenience this may have caused.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint #[redacted].We have reviewed the customer's billing concerns and have decided to refund the client $114.95. Please be advised, this may take 5-7 business days to reflect within the client's financial provider. We...

apologize for any confusion and wish the client nothing but the best in their future endeavors.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I had 3 years of domain registration with domain privacy. Because web.com deleted my email I missed out on at least two home inspection requests. Each home inspection is valued at a minimum of $300 and can easily go as high as $700. The loss of my email system caused damage to relationships with real estate professionals.  when the [redacted] tried to email me they were informed that the email was not working and was rejected  this causes my company to look unreliable. I don’t know if web.com deleted my account and can’t find the information but I should still have the emails to prove that I did in fact have web domain privacy. I’m not sure what can make this better. Professional relationships can be very fragile in the real estate industry. 
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's account concerns and have agreed to terminate the customer's account and refund the $1.00 that was applied for services. We have sent a copy of the invoice showing...

the refund to the email address on file. Please be aware, it may take 7-10 business days for the funds to reflect within the client's financial provider. Thank you,[redacted]Web.com

[redacted]  filed a complaint due to difficulties with a Search Engine Optimization package with Web.com and requested a refund and cancellation of the product.
A member of the [redacted] spoke to Ms. [redacted]  on 9/5.  We were able to issue the requested...

refund and cancel the product.  Ms. [redacted] has been provided with direct contact information to our office in case of any additional questions or concerns related to this matter.

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have investigated the complaint and our findings are below.• Web.com and or its subsidiary registrars are not providing hosting services for the domain name and have no control over its content.  We are simply providing...

registrar services for the domain.  Our information shows that the website for the Mail records may be hosted by [redacted].• As a courtesy and as an attempt to address the client's concerns, we have forwarded his complaint to the current registered name holder of the domain, in hopes that they will reach out to the client directly and resolve.Thank you for your attention in this matter, and we respectfully request this matter be considered closed as resolved.[redacted], a Web.com service[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. Our support team...

has worked very close with the client to make sure their concerns are addressed. As a result, we can confirm that the customer received a refund for the Search Engine Optimization for $450.00. We have also offered to refund the client for their Pay Per Click Marketing and the Advance Custom Website. Support will continue to work closely with the client to make sure all refunds are processed. Thank You,           [redacted] Web.com

Dear Revdex.com, We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's cancellation request and can confirm that the account listed under savvymomsunite.com was terminated as requested on 6/15/2016. The confirmation notice has been...

resent to the client as requested and our billing team has addressed the refund of services. We apologize for any frustration this issue may have caused and wish nothing but the best for the client's future endeavors.Thank you,[redacted]Executive OfficeWeb.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reached out to this customer via phone to discuss refund request. The customer states that someone from our office already reached out to her and advised her that we...

were issuing a refund for $1000.00. Customer states that she has already received the first $500.00 refund. I located the customer’s account and verified that a refund for $500.00 was processed on May 7th, 2015 and another $500.00 refund processed on May 14th, 2015. I have also confirmed the processed refunds via email.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to this customer
via phone and email to discuss and resolve billing issues. The customer
responded to our email stating that she has worked with her...

bank for resolution
on the billing and there is no further action needed. We have responded to the
customer’s email extending our apology for the billing issues, confirmation
that her account is now cancelled and we also provided the cancel confirmation
number for her records. Based on the actions taken, we ask that the RevDex.com consider this matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com,   Upon receipt of this client’s complaint filed with your office, the [redacted] of Web.com performed an extensive review of the client’s account, transactions, and support interactions. It was found that the client voluntarily agreed to Web.com’s Terms of Service...

at the time the attached contract was signed by the client. This contract included a link to Web.com’s Master Service Agreement. In this Agreement, it is clearly noted that recurring, monthly charges will be applied and services will continue to be rendered until the product/service is formally cancelled by the account owner, or an authorized representative of the account. Below is one example of the literature included in Web.com’s Master Service Agreement. 4.1 This Agreement shall become effective on the Effective Date and shall remain in effect until terminated or canceled as set forth herein (the "Term"). Once the initial Commitment Period for a particular Service has ended, the Commitment Period of such Service will automatically renew month to month thereafter at the rates applicable at the time, and Customer will be billed the applicable monthly fees on a monthly recurring basis, until such Service is canceled. Notwithstanding the foregoing and unless otherwise agreed in writing by an authorized representative of [redacted] Web.com, Customer may not terminate this Agreement until the Commitment Period for all of the Services has ended, and Customer’s cancellation of any Service will not be effective until the Commitment Period for such Service has ended. In light of the contracted terms agreed to by our client, as a [redacted] gesture and an attempt to bring this matter to a resolution, satisfactory to the client, Web.com has issued a refund of the unused, available funds within the client’s account marketing budget. This refund, in the amount of $807.95, was issued on 1/11/2018. All other funds within the client’s marketing budget, were disbursed to [redacted] for [redacted] for the client’s website. Additionally, Web.com has agreed to immediate termination of the client’s account to avoid any further billing to the client. As a result of the above mentioned actions taken by Web.com to resolve the client’s concerns to the best of our ability, in consideration of the contracted terms previously set forth upon the purchase of this service, we respectfully request that the Revdex.com consider this matter closed.   Best regards, [redacted] Web.com

Dear Revdex.com, We sincerely apologize for Mr. [redacted]’s experience.  Upon review of the account Mr. [redacted] purchased an Advanced Custom Website (ACW) package, ACW Feature Bundle, and a companion eCommerce website on 7/10/2017 and cancelled his service on 8/1/2017.  This...

package also included a registration of the domain name “[redacted]”.  On our initial attempt to collect the fees for the website build on 7/11/2017 Mr. [redacted]’s provided credit card information failed.  At this point we had to halt the website build until the billing issue could be resolved.  On 7/17/2017 Mr. [redacted] did pay for a portion of his website build totaling $1800, however, due to his payment method the additional charges for his eCommerce website and Feature Bundle failed and we attempted to reach out to Mr. [redacted] to resolve this.   On 8/1/2017 Mr. [redacted] decided to cancel his services and since this decision was made within the first 30 days of his purchase a full refund was extended to Mr. [redacted] of $1800.  The domain registration is not extended to the client, as they would effectively receive a one year domain registration for free, and must pay for the first Monthly Recurring Cost to be eligible for the domain post a cancellation.  In this case, and as a customer gesture, we extended the domain registration to Mr. [redacted] on 8/1/2017 free of charge so he could make use of this domain.   He later contacted customer support and requested assistance with the domain retrieval on 8/15/2017 to which an email with the credentials was sent to him along with a customer service representative assisting him with the accessing the domain tools to make use of his domain by phone.  Due to ICANN policy the domain cannot be transferred for 60 days after a transfer of a domain or the initial registration.  However, the client can still point the DNS to a host of his choosing until such time that he is allowed to transfer the domain should he choose to and the domain is registered for 1 year expiring on 7/11/2018. Thank you,[redacted], Web.com

Complaint: [redacted]
I am rejecting this response because: this letter from Web.com contains the exact information in an earlier response to my complaint (please see initial Web.com response to my complaint). I just received a call from [redacted]. who, upon consultation with her supervisor, offered me 6 mos. compensation. After a repeated and lengthy description of my matter (a transcript of which I asked be forwarded to her manager/supervisor) I replied with a rejection of her offer of 209.40. I was charged twelve months, not six. The public needs to learn about their customer service reps misrepresenting services and fees. This is a matter of principle. I was totally screwed by Web.com and only 12 X 32.95 will suffice. Regrettably,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Web.com is lying. They have completely misrepresented the events that occured. Please request that they provide a copy of my second and third calls with their sales rep to tell him explicitly that I would not be using their web site because it was created wrong, never uploaded it and at that time said do not put any marketing in place - and refused to provide a keyword list because there was not going to ever be a site up at [redacted] using their incorrect template. The sales rep actively decided not to cancel my services at that time when I requested he do so, resulting on charges to my card. I never received any site serving live or marketing, period- yet web.com lies so they can keep my money. It's corrupt sales practices and stealing.
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a full refund in the amount of $199.95 was issued to the client on 11/26/2016. We certainly apologize for any confusion that this ordeal...

may have caused and wish nothing but the best for Ms. [redacted]. Please note, it may take 7 business days for the funds to reflect within the client's account and we appreciate the client's patience while this matter is resolved.Thank you,[redacted]Web.com

Dear Revdex.com,
Attached you will find the binding court order regarding the voluntary dismissal of [redacted]'s complaint.Our records show that the
Customer did in fact authorize the services and such services were duly
providedSpecifically, the Customer ordered our eWorks! XL Custom Design
package on May 16, and the resultant website went live on May 20, 2013,
with notice going out to the Customer via email. Despite the fact the
Customer requested the services and such services were provided for nearly a
year, without incident or complaint, as a customer service gesture we have
issued $in refunds to the Customer. It is unfortunate that the
Customer is either trying to avoid paying for the services or is otherwise
dissatisfied with them, but the services were ordered and provisioned, and Web.com should be entitled to payment for the
servicesWe would also note the services have since been cancelled in
accordance with the Customer's recent request and she has not been billed since
the account was terminatedAfter Complainant was unsuccessful in her attempt
to obtain any remedy through mediation, she immediately withdrew her mediation
claim and filed her Revdex.com claim on that very same dateFor the reasons listed
above, we respectfully request that you consider this matter closed
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I told the sales team that was calling me non-stop. Get a better business model. 
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a complaint citing [redacted] difficulties.
I have reached out to Mr. [redacted] to advise him to contact an
[redacted] expert to review his account.  As we
do not guarantee results, he would have to have his account reviewed.
Mr. [redacted] has been provided with our direct contact
information and we ask that he call us directly if he has any additional
questions or concerns related to this matter.[redacted]
[redacted], a Web.com service[redacted] [redacted]

[redacted] filed a complaint citing refund difficulties. 
A member of the [redacted] reviewed Mr. [redacted]’s account.  A review of this account shows that a request by Mr. [redacted] was never made for a refund.  However, as a onetime...

Customer Service Gesture, we have accommodated his request and approved the refund in the amount of $160.65.  A follow up email was sent to Mr. [redacted] providing our direct contact information and we ask that he call us directly if he has any additional questions or concerns related to this matter.