Anson American

This customer's first appointment to meet with out of our Consultants was on 5/30/ The order was placed that same day The due date range for his product that was noted on the sales contract was 6/8/15-6/15/ The customer was scheduled for installation on 6/13, so we met the due date range that was agreed to and signed for by the customer (sakes contract can be provided if needed) Our standard method of shipping and production is a day turnaround time, however we have other options to fit our customer's budgets and needed timeframes for product This customer chose to go with our most economical option for production and delivery time, though this is not considered our standard option We were unaware of any issues with the product until a negative survey was sent into us by the customer One of the members of our Leadership Team reached out to the customer based on the negative survey to address the issues We addressed the concerns regarding the valance returns and had them reordered and shipped to our installation facility so that they could contact to the customer to bring them out and install them Our records indicate that our installation facility left messages with the customer attempting to schedule them on 8/4, 8/7, 8/12, and 8/15, but have not received a response back from the customer We would like to resolve this for the customer

The measurements taken by the designer, and verified by our installers twice, are correctThe windows have a sill frame that sticks outIf the shades are ordered wider, then the blind will rub up against the sill frame when it's raised and loweredAt the initial appointment, the designer offered a cut out to accommodate for this frame but the customer declined at the time of purchaseThis was all noted and signed for on the original invoiceWe are currently offering him a 25% discount to reorder the product if he wants the special cut outs nowI attached the original invoice where the customer initialed the line items in question, 6-8, where it says that there would be no cut outsThe case manager has been in communication with customer and we are waiting to see if the customer wants to proceed with the reorder at a discounted price.?

I received a notice last week with the response from 3Day acknowledging the latest shipping delay ? I did not see anywhere that it said I had to take action? Then yesterday I received a notice from the Revdex.com that since they didn’t hear from me it was closed? I wanted to wait until I actually received the drapes and we came to a settlement before closing this complaint.At this time, the drapes have arrived and I installed them and they are correct? Day has also provided information on the compensation that they will be reimbursing me due to all the issues.So at this time I would like to close the complaint but with agreement from me as the customer that Day did in the end take care of the situation and compensated me for all of the issues.Can you please reopen and close this with this understanding?Thanks in advance for your help

Our representative, *, did contact this customer to give the ETA on 9/18, however shortly after this we received the chargeback from the customer's credit card company At this point the customer's case was transferred to a member of our Accounting Support team, *, due to the chargeback [redacted] attempted to reach the customer on 9/at the phone number the customer provided, but the phone range continuously without the ability to leave a voicemail [redacted] tried to call the customer again on 9/but received the same ringing without the ability to leave a voicemail Because of the two failed attempts to contact the customer via phone, Nelson emailed the customer that same day, 9/25, at the email address the customer provided us to attempt to establish contact He also emailed the customer on 9/and 10/with no response (all three of these email attempts have been attached) On 10/ [redacted] received word that the customer no longer wanted to be contacted by us On 10/we received confirmation from the credit card company that we had won the chargeback in our favor We are still willing to discuss compensation and to have the reordered shade installed per the warranty agreement in our sales invoice

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The valance was not shipped to the installerIt was shipped directly to our homeThe response also? states that it would be installed on July 6thToday is the 7th no? installation happened yesterday? When will the valance be installed? Please I want this to be completed Regards, [redacted]

Senior Customer Care representative [redacted] has reached out on behalf of Day blinds to attempt to resolve this situation in an amenable fashion and has offered to fully refund the cost of the incorrect shade in addition to replacing it with a correctly sized product

A member of our Customer Care team reached out to the customer today to work towards resolution.? We proposed that we would offer the customer a reselection of new product, and we would also cover 50% of the cost of any additional cost.? The customer has initially declined this offer.? We are still willing to work with the customer towards resolution.?

The company has finally rectified the situation without additional charges? I appreciate the Revdex.com's investigation of the situation[redacted] ***

This customer has been in contact with customer care leadership regularly and a resolution is in processAttached is a copy of the original invoice, complete with signature and initials next to the disclaimer about light gaps of up to 1in on this productCustomer was shown samples of the material at time of sale, clearly displaying opacity levels of selected materialLength of product and tightness of closure are not objectively listed on the contract so as a gesture of good faith a repair/reselection of product already ordered or a full reselection have been offeredThis has been documented on case number [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Problem:? I ordered custom shades in my kitchen to block out the sun, not for decorative purposesThe shades do NOT solve the sun issue, at allWhether the shades were measured incorrectly, or the design of installation is incorrect- they do not accomplish the reason I ordered such expensive, custom-made shadesThe contract states not cancelable, etc., HOWEVER- that doesn't mean I have to accept a faulty shade, especially at this priceI was willing to have them re-make them- to correct the issue- but there is no common ground or compromiseThey want me to pay for a product that does not function as they statedThe design consultant- assured me the sun would be blocked out!! I've disputed with my credit card company which is uselessIf need be, I will retain an attorney.Desired Outcome:? To have a representative from Day Blinds, come and measure and plan correct installation Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below this is not true and I have call logs and emails to verify the installer did not make all of those attempts to reach me, in fact I still have not received the completed project to dateThe installer only began to follow up once I contacted the Revdex.com and my credit card company? At this point we are no longer interested in their products or services and it's been months to get some blinds installed for standard windows we just want our money back this is fraud at its bestFurther please ask company to send proof of the complete shipments and see they will only send you the first incomplete order no other products were shipped prior to contacting Revdex.com? We have verifiable photos of the incomplete work in our home Regards, [redacted] & [redacted] ***

We are very sorry that this customer is not happy with their selection The shades were made to the specifications that were signed for and agreed to by the customer The customer ultimately selected light filtering shades Attached is the full invoice and the customer's signature agreeing to what is on that invoice However, we do acknowledge that the customer is not unhappy with this selection, so we have offered to reorder the product with the room-darkening feature for the customer at a discount As for the shade that is not currently working, the customer is covered under warranty A work order has already been created to have this repaired

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The blinds were not delivered and installed within the inital contracted timeframeAlso, I have not been contacted in regards to the dirty blunds left by the installerI paid for this product since 8/22/and it's ridiculous that I had to wait over a month for my product which I have notclue if it will workThey can came in ar any time to pickup their broken dirty blinds and send me full refund? I'm in the process of contracting a better business to do this job! They can deposit the total cost of the blinds plus instalation fees back into the same account used to pay Regards, [redacted]

The contract signed at the point of sale states that installation scheduling is subject to availability, and that the? dates? listed on the contract were estimatedThe customer was contacted prior to the estimated installation date listed on the contract to attempt to schedule installation but was not reachedThe contract also states that no order may be cancelled for refund after days because all product is custom made, and cannot be reusedThe customer has been scheduled for installation on 5/4/18.? Although our contract states that the customer is not eligible for a refund, the customer was offered credit to address delays with scheduling

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The purchase was as a package deal? I want my treatments to be coordinated? This is a true bait and switch, offer a package with one price and then say something was not included and there's an upcharhe? If they can complete the package as promised, please provide a full refund and take your product back, we do not require it Regards, [redacted] ***

All dates provided for completion are estimatedThe contract signed at the point of sale states the full balance for all orders is due prior to installation, and all payment collected was authorized by the customerDay Blinds accepts responsibility for product arriving in the wrong size by reordering it, and is in the process of doing so nowThe contract signed at the point of sale states that Day Blinds is not obligated to offer compensation to custom orders as all issues are addressed through reorder, but at this point the customer has agreed to a resolution found satisfactory for both partiesA case manager is assigned to process any reorders as needed, and provide updates to the customer, and a case manager will be involved until the order has been installed with no further issues

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Per the email thread business provided I was supposed to have the blinds delivered and installed and as of? TODAY 10/I have not received any information about my installation? I sent an email to the customer service representative I've been in contact with asking him to cancel my order, to refund my full payment and send someone to pick up whatever they had installedHis reply states that I am passed the contracted cancelation policy, funny enough, they HAVE NOT DELIVERED the product I paid for so I should get my money back ASAP Regards, [redacted]

RevDex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? They installed the CORRECT blinds this afternoon? Appear to be correct and acceptable? Look like the blinds we THOUGHT we were initially ordering? Thank you for your help.Regards, [redacted]