Anson American

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Just like you and your customer service was not understanding because [redacted] nor [redacted] would never speak to me on the phone only respond to me via emailThe blinds don't even cover my windowsThere are huge spaces at the top of those windows that have no blinds and sunlight comes directly throughThe measurements were messed up but so was the whole point of me getting custom blinds, is to fit my windowWhen I get home from work today, I will take a picture on my phone and submitI am demanding to be reimbursed for the two that were messed up as they don't cover my windowsYour customer service totally dropped the ball because no one would even speak to meI had to have [redacted] from the installation company call [redacted] to get her to actually call me backYour company is in the wrong and I do not like my product at all.? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This will be resolved when my shutters are installed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below No refund has been issued, despite being told it would be done on 9/25, and day blinds has tasked me (customer) with getting multiple contractor quotes before compensating for the property damage Regards, [redacted]

In the intervening time after the last Revdex.com reply this customer has been in touch with customer service management and an agreement to pay up from for the repair work to the customer home has been reached in the amount of $

We understand and acknowledge that there were issues with this customer's order that there was a lack of sufficient follow up A Supervisor from our Customer Care team has now been assigned to this issue and has reached out and left a voicemail to discuss exactly how we will resolve these issues

A member of our team has spoken to this customer today to apologize and to resolve these issues as quickly as possible

The issue regarding the package having to be shipped freight was only found out after the order had already been placed The Design Consultant did not know at the time that the package that needed to be used could not be sent using conventional shipping methods The sales invoice does have a disclaimer stating "The above deliver date is our best estimate," and also stating "your merchandise may not be available on the date indicated." The customer paid for express shipping which is why we have offered the compensation back However, we have produced the products that were signed for and agreed upon by the customer at the time of purchase Our offer of compensation still stands if the customer will allow us to fulfill the contract and install the final blind that was produced per that contract

Day Blinds has provided product as promised at time of original sale and resolved an pending issues with installed productThe statement from the customer states that installation has been completed and that compensation has been providedAs stated int he attached copy of this customers contract
"Under no circumstances shall Day Blinds be liable for lost profits, or other indirect, consequential, special or exemplary damages." Day blinds has already resolved pending installation issues and provided compensation as a gesture of goodwill, which is more than is required by law or by agreed upon contract

Day blinds will return the $and either return or replace the damaged shades in question.case CAS-***

I called customer, left her voicemail and sent her an email to discuss her experienceCan customer provide us with a copy of the invoice that was provided to her by the designer showing the dates in question?

Day Blinds has a Limited Lifetime WarrantyAttached is the customer's original invoice and page has the warranty information stating that no charge service trips are covered for year from the date of purchaseThe product was originally purchased 3/24/so the customer was due to pay the $
service trip fee but there was no additional fees for the parts and labor of the the repair

We are re-ordering faux wood for a new window so that the customer can review and confirm that it is what she is wanting in her windowsUpon her reviewing and giving us an ok, we will re-order the entire order for her

At no point was a refund promised by day BlindsThis claim has been brought up as a charge back through the crediting company involved which has ruled in favor of Day Blinds, who is keeping an open line of communication directly with the customer

Day Blinds has been in contact with and approved the terms of converting all shades to motorized at no cost to the customer with an estimated completion date of days of less

There was no response within the customer's rejection. We are still willing to work with the customer if there are outstanding issues, and we feel the compensation offered was fair

Attached is the refund invoice

Our records show that the remaining balance on this order has been waived as requested by this customer in the original complaint and there is no balance due over the already charged amountUnder case *** there is a notification of write off of charges remaining as customer has requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe offer of a full refund is much appreciated, thank-youMy special thanks to *** *** and the San Diego Revdex.com for their efficient and professional handling of my complaintPost that!
Regards,
*** ***

We are going to re-order one of the honeycombs for the customer to make sure that it's functioning correctly, upon confirmation we are going to re-order the remaining of the honeycombs with issuesWe may also remount the faux woods as air is getting behind the blinds which is causing them to bounce
out into the room customer is going let us know if tilting the blinds the opposite direction fixes the issue and that will let us know if remounting is needed