Anytime Fitness

We will speak with the manager and PT rep on Monday to determine what can be done to resolve Sarah's concern Once we speak with all parties, a formal response to Revdex.com will be madeThank you,

My name is [redacted] here at Anytime Fitness WeatherfordAttached I have sent acopy of the members contract that has been signed by the memberIn the clubenhancement fee box you clearly see it has the dates the amount will be takenoutIt says This fee of plus sales tax per member will be collected twiceannually on April 15th and October 15th_ I have also attached the memberspayment historyOn 5/18/2015, 1/16/2015, and 9/17/you see the servicefee of on all of these dates the members credit card to not go through forsome issue on the regular date on the 15th so it added a service fee for thesemonthsWe are very sorry the member has had so many issues but everythingthat he is complaining about is either in his contract or could have been avoided ifhis payment went through successfully on the date it was suppose to.Thanks for bringing this issue to our attention, [redacted]

I spoke with [redacted] May 3, I apologized, and explained that this is not how we do business I explained to him that we do not want our members or potential members misled in any way I also told him he will cancel both contracts, and refund all fees paid

I am rejecting this response because:I tried to cancel before days but could not get a response from the club The club prior and during the initial few weeks of the new ownership was in fact in poor condition as described by my original comments I spoke with the new owner describing my desire to not utilize the club any longer and my failed attempts to cancel my membership for several weeks prior to getting a call back from Cesar He refused to honor my request and stated that I was stuck with the original contract terms I again iterated that the terms of the contract should be considered void due to the fact that the club was not fulfilling the promise of providing an adequate and clean fitness environment The new owner said new processes were due to begin in a few weeks and I stated I did not want to waste any more time with this club.The point is this establishment did not and does not follow good business practices as it relates to costumer service and promised services the costumer pays for

we have no problem honoring his attemt to cancel when he says he came in however our contract month to month states that we still require a day notice to cancel therefore he is still responsible for his last payment of $ Im surprised [redacted] made a complaint with you guys and never even called me or brought this to my attention He is a very nice guy our whole staff got a long with him

We will stand behind the paperwork trail submitted in previous reply The customer ordered the remote from us we intern ordered it from the manufacture and sent out exactly what they sent us.The final choice on how to handle the matter was the customers.We offered to send it back to the manufacture for them to determine whether or not to warranty it, the product is theirs and clearly supplied by them we are just the middleman.The customer did not want us to do that.While the customer is entitled to his opinion that he doesn't like the fact that we send the products back to the manufacture to handle the warranty claim, he should be careful about making claims about our company especially given the clear cut paperwork trail that we submitted

Thank you so much for reaching out to us regarding this member I am happy to explain Mr [redacted] first came in requesting to only cancel his wife He turned in the required days notice and the request was submitted He then came in requesting to cancel himself also Because to requests were made in a very short period of time, it was thought that he originally wanted to cancel the whole family, which is how most people cancel when they turn in a request It was then thought that he decided that he wanted to keep his membership, so the monthly was adjusted to reflect only one member: him He was then charged for the monthly of only one person We later realized that he actually wanted to cancel the whole contract including all members Once this was figured out, we requested that ABC financial refund him the amount that he paid We didn't intentionally charge him after turning in a notice The information wasn't relayed from the club level to the owner what the end goal was to be since different notices were turned in for the same family When notices are turned in, with one saying to keep the primary member active, being ***, that was what was honored Again, it was figured out and the member said that he understood the confusion and he has been refunded, so I am not sure why you are even receiving a complaint, but it has been resolved weeks ago Thank you for you time Attached you will see notes copied from ABC billing co where the acct was cancelled and where the refund was issued Thank you, [redacted] DC, FNPOwner

Greetings, We reviewed the customer’s account and spoke with the Manager of the gym and found that the customer had not initially paid the total amount due to cancelWhen contacted, the customer agreed to pay the remaining balance of $The remaining balance was to be scheduled to be drafted, however this was overlooked, and according to the customer’s complaint, they assumed we had waived this remaining balance for customer service reasonsAs the remaining balance was not collected, we drafted a letter to inform the customer that the remaining balance was still needed in order to close his account When we received a complaint, we contacted the customer in regards to his concerns and found that he did have correct cancellation paperwork which indicated that he still owed the $15.00, but since we had initially scheduled a payment for cancellation that was $ less that required, we waived this final balanceIn speaking with the customer, we apologized for the miscommunication that occurred and provided him with a written copy of his membership cancellation from our billing company, as well as email confirmation that he no longer owed additional fees to cancel his membership, as he had requestedThe customer was happy with this outcome, and we were happy that we were able to help him resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint with anytime fitness in moundsville WV has not been resolvedThanks [redacted]

This business utilizes illegal and unethical business practicesThe business manager attempted to threaten my Dad if he did not pay this alleged debtI followed ALL guidelines to have the account closedI notified this business in person, via phone and in writingI moved miles away and this business now says I owe for services that I never receivedI am in the military nowThe recruiter has notified this business regarding my status and they still refuse to comply with their own policy and rules

We requested per our cancellation policy for official proof of a change of address and have still not received it

Reached out to the member on occasions(& 12.12.16)We connected on the phone on and talked out the experience she had with the club she was a member atThere was a lack of communication between the member and management post pregnancyWe quickly came to the conclusion that due to the frustrations she had with what her expectations were for her personal training sessions and what she felt she received differed we were able to refund her the balance of her remaining sessionsIn addition we allowed her to keep the sessions and also comp'd her membership for both her and her husband to allow them to continue to use the sessions and to apologize for the frustrations that were experiencedShe was happy with the outcome and the prompt response in getting it handled

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Thank you for contacting us Angela regarding Mrs [redacted] You certainly are aware that there are sides to every story July 18, is when Mrs [redacted] submitted her request to cancel, not July as she falsely reported to you Any request to cancel involves a days written notice per her contract agreement Her monthly dues are on the 15th of the month She had not paid July 15, 2016, which left her account with a balance owed When you owe money, you can't cancel without paying the balance We let her know that the past dues must be paid and she would also owe the last month for the days notice You can see from the attached notes from the billing company that this was explained to her No one is scamming her She signed the cancellation request on the 18th of July I do not know about her irrelevent claims of managers in years as we have only owned the club for year, but again that is irrelevent as she owes a past due amount and who works at the club or doesn't work at the club has no impact on that They are simply employees of a business and employees change She has since called into ABC financial to pay her past due amount and her last month and her acct has been cancelled If you have any other questions regarding this account, please let me know Name: [redacted] Account Number: ***Credit Card: Visa Expiration Date: 09/- days: - days: - days: Over days: Total Past Due: Late Fee: Service Fee: Total Fees: Total Due Now: ABC uses late and service fees as a tool to ensure we are collecting the most money for our clientsThese fees help us keep your member's payment information accurate and ensure more timely payments of your duesAs our clients you have the right to waive these fees when necessaryView Fees [x] Close Next Scheduled Payment Due: 09/15/Current Payoff $ Latest Transaction CREDIT CARD PAYMENT -08/15/ Account Review 08/10/16:14:PBP Payment by Phone IVR 08/10/16:14: [redacted] CCD #: [redacted] Exp: IVR 08/10/16:14: [redacted] Amt: 33.56/.00/Dft Date: IVR 08/10/16:14: [redacted] Auth: IVR PW: N/A IVR 08/10/16:14:MUB Member updated billing IVR 08/10/16:14:PMV V - VISA IVR 08/10/16:14: [redacted] CREDIT ACCT - [redacted] IVR 08/10/16:14: [redacted] CREDIT EXPIRE - IVR 08/10/16:14: [redacted] CARD TYPE - V IVR 08/10/16:14: [redacted] CALL ID - 2002360110BIVR IVR 08/10/16:13:CNT Continuation of Above BW08/10/16:13: [redacted] WILL SPEAK TO Revdex.com ABOUT CNX PROCESS BW08/10/16:12:LAT Late fee for on waivedBW08/10/16:12:NSF NSF fee for on waivedBW08/10/16:12:NSF Reason for Waiving Service Fee: BW08/10/16:12:NSF Reason for Waiving Service Fee: BW08/10/16:10:CNX BW08/10/16:10:CNX CALLING REGARDING A CANCELLATION BW08/10/16:10: [redacted] WANTS TO PAY JULY TO CNX ACCOUNT...REFFE BW08/10/16:10:CNX BW08/10/16:10: [redacted] RD TO CLUB TO CC BW08/10/15:43:CNT Continuation of Above SDJ 08/10/15:43: [redacted] ADV MEM TO SPEAK WITH CLUB ADV MEM OF TH SDJ 08/10/15:43: [redacted] E NOTES ON THE ACCTSDJ 08/09/17:40:WBN Web Notations by Client - Fto Expand WEBAPP 08/09/17:40:WBN Authorized by - stangenwald WEBAPP 08/09/17:40: [redacted] member submitted cancel request on 7.18, WEBAPP 08/09/17:40: [redacted] but request denied due to past due bala WEBAPP 08/09/17:40: [redacted] nce and days notice....owed July and WEBAPP 08/09/17:40: [redacted] Aug payment before can cancelWEBAPP 08/09/12:07:CHG Credit Card exp dte already changedUPDATR 08/08/08:14:LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/08/08:14: [redacted] AGENTLESS DAILY DIALER 08/08/08:14: [redacted] USER ID : DIALER DIALER 08/08/08:14: [redacted] CALL ID : DIALER 08/04/08:16:LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/04/08:16: [redacted] AGENTLESS DAILY DECLINED DIALER 08/04/08:16: [redacted] USER ID : DIALER DIALER 08/04/08:16: [redacted] CALL ID : DIALER 08/03/09:01:LMA LEFT MESSAGE ANSWERING MACHINE DIALER 08/03/09:01: [redacted] AGENTLESS DAILY DIALER 08/03/09:01: [redacted] USER ID : DIALER DIALER 08/03/09:01: [redacted] CALL ID : DIALER 08/02/16:53:CHG Acct pay mode S - ChangedUPDATR 08/02/16:53:CHG Credit Card Exp Date: UPDATR 08/02/11:49:UDE Unspecified Dialer Error DIALER 08/02/11:49: [redacted] AGENTLESS DAILY DIALER 08/02/11:49: [redacted] USER ID : DIALER DIALER 08/02/11:49: [redacted] CALL ID : DIALER 07/29/08:06:UDE Unspecified Dialer Error DIALER Print viewMore Notes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Ms [redacted] joined our Anytime Fitness club Aug The agreement was an 18-month agreement with all the standard membership requirementsAs a courtesy to this member, on October 5, we canceled the membership early without any of the agreed upon early termination feesThis action taken on our part was at a cost to the business exceeding $The $July fee referenced in your letter was a Club Enhancement fee Ms [redacted] agreed upon in the application process

This is the hard copy of her info her contract is with the Folsom Anytime Fitness we do not receive the original contract she signed with FolsomWe have contacted the Folsom cub in regards to this and asking them to handle this as this is thier original member and she did all her sign up themThe email on this form in which she does State she got from us in regards to a transfer is shown in profile infoIf a members sign up and starts using another club they automatically transfer to Club they are using most so the money goes to that clubAll members when signing up sign and initial that they may transfer if they start to use another Anytime Fitness and receive email we are very strict and follow ethical guildlines of the franchise rulesThis is sometimes confusing to consumers we operate independentlyThank you for your help

I worked here as an employee for monthsI was told I could provide group trainingBut after months of unaaceptable pay, was asked to not come back until I received my personal training certificationI have asked the facility to provide me with a letter that states I am no longer employed thereAnd I havr yet weeks later to receive itI have contacted Corporate and the issur still has not been resolvedThey have treated me unrpofessionally, careless, and unfairlyI was told when I was first hired that they do not pay for the african american personal training certifications, however all of their OTHER trainers received their certification through anytime fitness

Complaint: [redacted] I am rejecting this response because:Dear Sirs;although I was satisfied with the contact from the owner at the time, I have yet to receive the refund as he promised and thus, the complaint should not have been closed quite so quickly I respectfully request it be reopened until I have received a full refund for fees taken between May of up to the present time Additionally, the collection company continues to call and email me regarding the cease on the auto payments.sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have offered to attend arbitration / mediation with the company owner though the Winnebago Conflict Resolution Center. So far there has been no response regarding this. Regards, Andy ***