Anytime Fitness

Dear [redacted] :I am writing this letter in response to the Revdex.com complaint ID: [redacted] The members involved in the complaint were [redacted] and [redacted] and [redacted] The complaint was a billing issue that was not resolved and was sent to the [redacted] [redacted] agency.I have spoken with [redacted] and [redacted] concerning the details of this billing issue The cancellation letter submitted to [redacted] on 4/8/from [redacted] requested to stop payment drafts from their credit card account on fileBecause of this request, the last payment due was not able to be drafted [redacted] sent four email letters and also left voice mails beginning 4/30/about their last payment of $There was no response from the [redacted] , so their account was sent to the [redacted] on 7/3/14.There was no response from the [redacted] until 10/24/ [redacted] called [redacted] and made the payment owed, $($plus late fees) that dayThey were set to be cancelled on 11/19/ After speaking with Shawna, from [redacted] , she said the account was not logged properly by [redacted] and that is why they were still in collectionsI spoke with [redacted] on 3/4/about the mistakeI followed up with [redacted] and was told that their account was closedThey put their account on a listed by error statusNothing will reflect on their credit report.The Anytime Fitness staff would like to extend our sincere apologies to the [redacted] family for the distress caused by this negligence.Sincerely,Terri M***General Manager

I am rejecting this response because: I spoke with Patrick, the anytime fitness manager back in January of Initially he informed me after February's payment I would be fine (because he informed me of the day cancellation notice) I was aware and agreed to pay February 15th paymentHowever, when I received notice I was charged in March, this is what prompted me to call and speak with Patrick again in regards to my cancellationHe never followed up, I never received an email or call with me having to leave countless messages and send emailsI should not be responsible for March payment as I gave day notice in January with the agreement of only having to pay for FebruaryHe received my original cancellation letter in email form and in the mailMy goal was to resolve this directly with the anytime business location, yet I have had nothing but trouble dealing with this specific anytime ClubI followed their policy, I gave more than enough notice, I provided all the documentation and everything they've asked me for and I was still charged an extra month for their mistakePer their policy, a physical letter has to be mailed or dropped off to the club which two were sent to the club in January I also followed up with phone calls and messages to ensure he received my noticeWe spoke and that is when he assured me of the day cancellation and February would be my last paymentAgain, what prompted me to call was when I was charged in March

This business does not honor reciprocal privileges In order to wiggle out of their contractual duty, they invented a complaint and called in the police to enforce a fraudulent trespassing warning against the out-of-town visitor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I will not accept this, if you do not pay by the date on the contract we are in breach of the contract we signed If ABC takes money from our bank account in amounts that are NOT correct, on dates that are NOT correct and at times we were NOT to be billed then I fell Anytime Fitness is in breach of contract for no following the agreement of the contract as well We accepted the first mistake and saw it as a accident However, when the debited money from my account a second time and said "Opps", well that is unacceptable I do not trust this company to have my debit or credit card on file and refuse to pay them a dime after they were in breach of contract New person or veteran that charged when we were not to be charged It was the second time it happened in NOT EVEN a full month ABC, the fin ace department said we are allowed to cancel our contract with a written notice We gave one, they refused it They said we could cancel if we paid for the key fee and a couple months fees for the gym I refuse to do this as well since they have decided they can take money when ever they want to.] Regards, [redacted] ***

This is in regards to the concern submitted by [redacted] on 2/22/given ID of [redacted] [redacted] did contact the Harrison Anytime Fitness location on 8/1/He stated that he was being stationed in Las Vegas, NV and wanted to freeze his membershipHe was told what paperwork he needed in order to do thisHis agreement with us states, " Military Member: if at any time during the term of your agreement, you are deployed or assigned to active duty, the CLUB will allow you to freeze your membership for the time in which you are absent upon written request from youYou will need to provide proof of deployment or assignment detailing your absence and the applicable time period." [redacted] never provided us with any of this information and called back on 9/4/to ask why his account was never cancelledAgain, we told him the paperwork that he needed to send to us to put his agreement on freezeWe told him that he could mail or email us this information and provided him with the addressesHe never sent this to us, which is why his agreement was never put on freeze.In your letter to us, you state that his agreement should have been cancelledAs per his agreement, which I quoted above, we do not cancel military members agreement when they get stationed else where or deployedWe freeze the payments and membership time for as long as they are gone with their payments starting back up when they get back[redacted] could possibly have had his membership cancelled for relocation reasonsHis agreement states that he is eligible for a relocation cancel if "he relocates more than miles away from an Anytime Fitness location"His agreement also states, "Memberships which are cancelled for medical or relocation reasons must submit proof of cancellation and will be charged a $early cancellation fee." [redacted] provided neither the necessary paperwork or the cancellation fee in order to do this.In his complaint, he states that he had a third contact with us on 2/21/This is falseOn 2/21/we called [redacted] 's father, who is his emergency contact, in order to see if he would be willing to provide us with a means of contacting [redacted] We did this out of courtesy for [redacted] He quit making payments after his 8/14/draftTherefore, he went delinquent and became past dueAfter several attempts to contact him in order to see if we could make payment arrangements instead of going through with the collections process, we contact his emergency contact to see if he could let [redacted] know that we needed to talk to him about his account.His desired settlement is for us to "refund the additional money that was taken out of my savings/checking AFTER I requested to drop the membership"He is asking for a $refund for thisHowever, we haven't received any payments from [redacted] after his 8/14/draftAccording to the complaint, he first asked about a cancellation on 8/1/Therefore, [redacted] is asking us to refund him $that he never even paid usI think that you can probably understand why we are unwilling to refund money that we never collectedAlso, since we were never provided the proper paperwork or a cancellation fee [redacted] is past due for the amount of $which we intend to send him to collections for [redacted] was aware of what he needed to do in order to freeze or cancel his membershipInstead of doing these things he decided to stop communication with us, stop his payments, and then contact the Revdex.com instead of us to resolve this issueI feel confident that this will fully resolve this issue as far as the Revdex.com is concernedIf not, or you need more information, please feel free to reach outThank you and have a great day

Complaint: [redacted] I am rejecting this response because: You're coverage told me that I would not be charged and if I was it would be fully refundedI would not make this up as I am CEO of my own business and have had employees make mistakes, but when they do I pay the priceI honor the word my employees gave to my customers as that is how it works in the business worldI have no desire to be at Anytime Fitness anymore, so giving me access to the gym for the next days is not what I want As I stated I used the funds to open a new membership 2/4/after meeting with your coverage and hearing my membership would be cancelled that day and I wouldn't have to payYour gym doesn't compare to my new gym as of the stair steppers was broken for over a monthWhat are my fees even going to since it clearly isn't maintenance? Maybe your vacationAnyways, you should have to pay for your employees mistakes just like any other business wouldSorry that you were gone at the time and came in and she didn't know what she was talking about but that should be on you, not me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was not informed to provide documentation about my relocation from the initial point of contact on 01/02/I was told that my cancellation would be processed the following Friday 01/06/Per cancellation policy of Anytime Fitness there is a day cancellation policy upon sent cancellation letterThis would be in effective until January 31st and therefore would not carry over to the month of FebruaryAdditionally, I was not informed about my cancellation on February 6th because of no communication from the ownerI requested a phone call with the corporate customer service reputation with no response from the ownerAfter multiple attempts and days of frustration and accusation on his part I decided to contact Revdex.comOnly after had I informed him and the corporate customer service representative was I informed about my cancellation.I do not believe that I should be charged for the month of February because of reasons previously mentionedI requested a dispute on this charge through my [redacted] *** and therefore any resolution to this situation should be in compliance with the bank while investigating this disputeLastly, throughout the entire process I was treated poorly, my concerns were dismissed and turned into personal accusations, and was not communicated with adequately Regards, [redacted]

I am rejecting this response because: MY SON [redacted] HAS NEVER BEEN TO VIRGRINIA HIS MEMBERSHIP WAS MYSTERIOUSLY TRANSFERRED AND NO ONE SEEMS TO KNOW HOW THAT OCCURRED I TRIED GETTING A HOLD OF CORPORATE OFFICE TO NO AVAIL THE VINELAND OFFICE COULD NOT EXPLAIN HOW THIS HAPPENED AND THE VIRGINIA OFFICE EITHER I SPOKE TO THE OWNER OF THE VIRGINIA OFFICE AND HE COULDN'T EXPLAIN IT EITHER AND TOLD ME HE WOULD TRANSFERRED THE MEMBERSHIP BACK TO VINELAND SO I CAN CANCEL IT AGAIN I ALSO SENT A CERTIFIED LETTER TO THE BILLING ADDRESS BUT I AM STILL BEING CHARGED

Complaint: [redacted] I am rejecting this response because: During the same meeting I was told by the Woodside rep in my face that the clean up would occur prior to the street being repairedThis explains why nothing has been done to dateI am not waiting until April or May to have the street cleaned upI understand that Woodside Homes wants to blame the homeowners for over watering and not act upon their wordThis has gone on too long, the street needs to be cleaned Regards, [redacted]

[redacted] Revdex.com Corporate Office 0in 0.0001pt 0.35in;">La Posada Dr Austin Tx From: [redacted] (manager) Anytime Fitness Portland Tx [redacted] Dear [redacted] , In response to the complaint of one (assignment ID of [redacted] ), Gym Membership started August 17, Gym Membership Expired on August 17, Transferred to Louisiana on December 18, The member came into Anytime Fitness on January 14, and spoke with our Co-Manager ***The member stated that [redacted] Financial (a company who is in charge of our finances) was calling him saying that he owed money to Anytime FitnessHe never specified which location or have any idea which location he owed money toThe member had no idea that his club membership was transferred to [redacted] Louisiana Anytime FitnessGym memberships transfer locations once the member has majority of his key scans at that gymThe member had been going to [redacted] Louisiana Anytime Fitness for some time for his membership to be transferredOn December 18, his account was transferred to [redacted] which is Cut Off Louisiana(which is in the [redacted] notes I have provided you)Since September [redacted] Financial actually had been calling him because his card was expired and needed to be updated, (I have attached allthe notes that were taken by [redacted] Financial)On January 14, when [redacted] helped the member by looking up his account online he saw that the $in question was the remaining balance [redacted] charged the $and I posted it the following dayThe member was still calling Portland Tx Anytime Fitness saying [redacted] says he still owes moneyI had told him that everything was taken care of on our end and I would look into why [redacted] Financial was still calling himOn January 23, he called again saying [redacted] was still calling himWhen he told me [redacted] said he owed [redacted] Louisiana I called [redacted] LouisianaThe member did ask why he owed [redacted] Louisiana and I told him because his card expired and told him that [redacted] does call you to inform you of thatI informed him that when his credit card was expired in September that [redacted] called him regarding that issueHe said that he never received any of those callsWhich in fact he did as stated in [redacted] Financials notes in September He told me that he started to file a complaint with the Revdex.com and that if I resolved the issue he would drop the Revdex.com complaintI spoke with a worker over at [redacted] Louisiana that had just started working there, She said she logged onto [redacted] Financial and saw that the member owed $and asked me how to handle the situationI told her that he needed to pay the $so [redacted] can clear his accountI walked her through the steps of taking payment and how to post the payment [redacted] Financial then called the Portland location and needed to speak with [redacted] who is the manager of the [redacted] Anytime Fitness and [redacted] also oversees Our Portland location [redacted] Financial explained to [redacted] that the $389,didn't need to be collected because that was his remaining balance not the money that he was past due on [redacted] then called me and told me the situation, and I then called the member right awayI told him how sorry we were and that it was an oversight on our end due to the fact that we didn't know his gym membership was transferredI then told him that I would refund the $back to his cardHe couldn't come to the gym so I took his card number over the phone and the refund was completedI then told him again sorry for the inconvenience and that the $was refunded; Brand said ok and hung up on meHe wanted us to put the balance he owed towards the [redacted] Location and we cannot do thatThat is why I refunded the whole amount of $I can't take a payment at our location and transfer it to the other gym in Cut OffIt is a separate entity and must be taken care of at the locationI have attached all the documents which included a copy of the refunded $and any notes from [redacted] financialThe notes from [redacted] financial are from the Portland location onlyAny past due notices or phone message notes from [redacted] financial regarding [redacted] Louisiana must be obtained from [redacted] Louisiana Anytime Fitness, [redacted] Louisiana Anytime Fitness [redacted] Louisiana [redacted] ph number : [redacted] Thank You [redacted] h2i manager

Kelly ( [redacted] ) [redacted] has brought in numerous unathorized guests over the past year Per the membership agreement, we are allowed to fine her up to $per incident along with cancellation of her membership with the remaining balance due to usThis is not allowed and we have warned her, yet she continued to do so This is a huge liability to us - when a member allows non-members to enter our facility We had no choice but to remove her key fob from the system until she promised not to do so and we reactivated her key fob in March We did not fine Kelly and allowed her to keep her membership in place She recently visited the [redacted] location and could not tan That is because our club allows for free tanning for members - whereas other clubs do not allow to do so The husband called us several times and made verbal threats to both my manager and myself including calling the Revdex.com and corporate We have referred Kelly's account to collectionsThank you,Lawrence

This gym has terrible customer serviceWhen I signed up for my membership I was told that I had to pay the first and last months membership fees up front which I didI used the gym for months when I decided that I no longer needed itI tried cancelling but I was unfortunately locked into my contract for a yearWhen my year was up I went in to cancel and they refused to count my initial first months payment towards my cancellationI have since been billed for two additional months membership and a maintenance fee since I have submitted my cancellation paperworkI tried calling and e-mailing to find out what is going on and I get no response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Manish G [redacted] called from the business he stated that the contract has been canceled but no refund will be issued because the consumer moved but is within the miles of another Anytime FitnessMrG [redacted] stated that they do not have an individual on site for security that they have a security system and if anything goes wrong the security company notifies the police

To Whom it May Concern, Apologies for the late response, our management staff is going through new operation systems at our new locationsMy name is [redacted] I am the operational manager at Anytime Fitness West Sacramento We took over the West Sacramento location in February and the system was flawedWe did not know about the cancel until her first contactOur staff did their best with the training they had at the time with our new systemWhich is why I chose to reach out myself to explain the cancellation procedural error, that was being fixedThe member who wrote the email to you never returned my personal calls from my personal phone However, both over charges were refunded one in cash and the other refunded to the card on fileAll our members are happy with our upgrades to the club and proceduresWe proudly operate multiple clubs with top Anytime Fitness corporate standards and receive annual recognition so we take this type of feedback seriousWe appreciate the email and can assure these issues, on our system, will not happenIf you need anything further please feel free to contact us Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2017/05/09) */ Revdex.com contacted the company and Mr [redacted] explained this matter is now resolved, and he has responded to the consumer's attorney addressing all issues Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested the following, that [redacted] : Delete my membership card picture and shred my fitness evaluation folder, and provide a clear written statement that he has deleted my Membership card picture and shredded my fitness evaluation folder, without making any additional copies of them, with his legal signatures Provide proper documentation for the cancellation of my so-called monthly gym membership, and the cancellation of forged private training session contract with his legal signatures He provided two documents to my lawyer, one from ABC financial and the page (in regards to personal training sessions) that he had added later to make a 2nd contractHe hand wrote on both pages that my monthly and my personal training sessions are canceledBut the ABC financial document that he provided states that 'my account has been placed into a "pending" cancellation status, and as of now I don't owe any balance.' This document doesn't indicate that my account is in fact canceledI need the document from ABC financial stating clearly that my account "is canceled." He also didn't provide with a statement (with his signatures) saying that he has deleted my membership card picture and shredded my fitness evaluation folder, without making any additional copies of them His time is not more important than anyone else's, he needs to provide with All the proper documentation, asked above, ASAP!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] was put in a pending cancel on 2/6/2015 when his electric bill was submitted. Per the picture attached you can see that his account is currently pending a cancel as he will have access until 3/21/15. I have also attached our email contact where I told [redacted] what was acceptable and what was... not acceptable for proof of relocation. Unfortunately I am limited as to the amount of pictures that I can attach on here, however you will in fact see [redacted] does not qualify to cancel out due to the agreement he signed. Our agreement states that you have to live 25 miles outside of an Anytime Fitness, and [redacted] does not. He was still cancelled out per us being nice at the facility. You will see in the attached picture the locations near him. Also in the agreement he signed, it states a 30 cancelation clause. Therefore the client would be billed one last time, leading to him being billed for the month of Feburary.

We had received an e-mail from [redacted] stating that he would like to cancel his membership with Anytime FitnessWe had then expressed to Mr [redacted] that it is our company policy to have him then come into the facility and fill out the necessary cancellation formWe explained to him the reason we do this, so that he would then have a printed and signed copy of the cancellation of his membership and his dues, and we would have a copy of bothWe explained this step allows us to avoid any confusion in the futureWe then listed our business hours (M-Th 9am-8pm, Fri 9-4, Sat 9-12) and ask if he could please stop in during tone of hose time and the process would only take a few minutes and he would be on his wayThe last step after filling out a cancellation form is that our corporate office requires a day notice and one last payment to be draftedWe hadn't heard from Mr [redacted] for a few weeks, and came into the club one day to find his key fob slid under the door with a note stating he would like to still cancelWe again tried to reach out to him but he didn't seem to want to be compliant with our cancellation policies Due the confusion we have been granted by our owner the right to cancel Mr [redacted] 's membership effective 2/26/Again, this is typically against our company policy without us having a cancellation form filled out prior to cancelling the membership

To Whom It May ConcernWe respond to this complaint as followsThe customer purchased SEO services with the understanding that they could cancel any time and would receive a prorated refundThe SEOGears policy states that customers are not eligible for a refund once services are purchased We did review the call and did hear the Bluehost Sales representative missold the product and provided incorrect expectationsAs the Sales agent provided Kim C incorrect information and only one month of services were used Bluehost issued a prorated refund on February 26,of $back to the card on file and cancelled the service.Furthermore we have spoken with the agent in question so this experience does not happen in the future to another customer.At this time we believe this should resolve the disputer in question.Regards,SEOGears Customer Relations