Anytime Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I thank you for your help with this matter, it was much appreciated

Complaint: [redacted] I am rejecting this response because the statements in the response are not trueI went to the location because he builds mattressesI told him I wanted a mattress that would not sag in a yearHe informed me that he had a guaranteed bed in a box that would work for meHe raved about his delivery processI paid $for a mattress that failed in a year and when it is replaced it will no longer have a warrantyI never asked for a cheap inexpensive mattressI just wanted a heavy duty mattress that would hold up for meI went to this business for his professional opinion only to be sold a bed in a box Sincerely, [redacted]

Ms [redacted] joined the our gym and signed an agreement for one year beginning 9/28/to 9/28/Ms [redacted] 's monthly payment were $due every 15th of each monthOn March 1, Ms [redacted] contacted the gym by phone stating that she wanted to cancel her membership because she was moving to ChinaI told her that per her agreement, I would need her 30-day cancellation notice as well as a copy of a document showing her new addressOn March 21, I received an email from Ms [redacted] stating her new address Mind you, her monthly dues are on the 15th of each month so we took payment for MarchOnce I received the needed documents on March 21, I turned in her cancellation which was suppose to carry on until April 21, I reviewed it with my manager and the decision was made not to charge Ms [redacted] for AprilThis was a courtesy that was extendedMs [redacted] does not deserve a refund for her March payment

The comment was rude and definitely unwelcoming, there was much more that was stated in the previous email sent to corporate (COPIED MESSEGE)--- I have decided to take some time to email some of my concerns I have had with the Tomah Gym and also explain why my husband or myself have not been back to the gym since the end of July I have struggled with weight my whole life and keeping it off does not come easy for me So my husband decided he would join the gym with me We have had a membership at the Anytime Gym in Tomah in the past and I was very successful at losing 85lbs, so we decided to join again February and we both paid for the year upfront I was having a hard time losing, doing what I did the first time I had lost weight, assuming it was because I was older so I approached Jen asking for help and how to use some of the equipment and if she had any ideas She talked about personal training and said it would benefit me I decided I would give it a try She said I could do payments on it if I would like so I put $down right away It did not help me, infact it made me feel worse! She was NOT motivational at all, she complained about numerous members, which later found out I was topic of conversion at one point She was so consumed in her wedding planning that one session was basically looking at pictures of where her wedding was going to take place and what they were going to do while in Florida and Tennessee Also, 90% off the time she would be looking in the mirrors fluffing or fixing her hair One session she had mentioned she wished she had more trainers so she didn't have to continue doing the sessions with people, which did make me feel like I was more of an inconvenience The thing that got me the most and was my breaking point was a comment she made about bigger people!! The comment came about because [redacted] was on TV talking and she (Jen) made a comment about how she did not like [redacted] and feels she should not be in the public eye Also, that she didn't agree with all the publicity she had gotten about her weight because she feels if your going to be in the public eye you should be fit and take care of yourself This really upset me because I, myself struggle with weight on a daily basis, not because I don't take care of myself!! After that session I or my husband have not returned to the gym I actually left crying that day and called my husband and said that I give up on trying to loose weight because a place I went to try and better myself and become more fit, now felt more judged than anything I did message Jen to say I felt the training was not working out and that I would not be continuing I told her I just felt our schedules weren't working out together, because at that point in time I felt defeated I had only done sessions with her to feel worse about myself than I did starting off I am looking for a refund for Month for husband and myself as we missed out on months due to comments and unprofessionalism that was addressed in emails! Also, message that was received through Facebook by [redacted] of Anytime Fitness showed no concern what so every of her actions or how it made me feel I have heard from numerous people they have left Tomah Anytime Fitness for the same reasons As said before I will not step foot in this gym again I have numerous people that will back statements and sign a form stating these concerns Looking for refund nothing less of thisThank you, Danielle [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Danielle [redacted]

Tell us why here...We refunded the member ( [redacted] ) his $via a credit card refundThis is the way he paid so now it is just a matter of the credit company processing the amount back to his cardWe have done everything on our end, he has a copy of the receipt as well as we do stating $ has been refunded to his card

Initial Business Response / [redacted] (1000, 8, 2016/01/04) */ [redacted] Anytime Fitness [redacted] Pkwy, [redacted] XXX-XXX Riverside, CA XXXXX January 4, [redacted] Revdex.com [redacted] W [redacted] Ste [redacted] Fresno, CA XXXXX RE: Case # [redacted] Dear Ms [redacted] Former gym member Gio [redacted] signed up for a membership at Anytime Fitness, Riverwalk on April, At the time, Mr [redacted] was not yet eighteen, so his mother [redacted] signed the twelve month contract on his behalf On February 28, 2015, Mr [redacted] came in to freeze his membership, which allows him to temporarily put his membership on hold and not make monthly payments, for six months, free of chargeMr [redacted] failed to mention to his mother that he had frozen his account and told her instead that he had cancelled his membershipWe do not provide reminders to our members when their memberships are no longer frozen, so starting from August 28, 2015, Mr [redacted] was billed monthly for his membership againHe was billed for a total of four months ($120.00) until Mrs [redacted] took action to ask for an unjust refund of the money On December 14, 2015, Mrs [redacted] came in to cancel her son's membership, even though Mr [redacted] is now eighteen and per our company policy is supposed to cancel his membership in person himselfShe demanded a refund for the $owed on her son's membership even though I explained to her that the membership was never cancelled and she was therefore responsible for the fees for the remaining two months of the 12-month contract that she had signed, as well as the additional two months that have passed before she cancelledI told her that I have no problem refunding her $for the last month since she came in before our monthly cancellation deadline, but I cannot refund her the remaining $ Thank you for your attention Sincerely, [redacted] Gym Manager Tel: [redacted] @anytimefitness.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just like any other young adults, my son is truly not responsible enough with his own actions but he's not a liar like what you're trying to implyI am fully aware his membership is frozen not cancelledI reviewed the contract once again and found nothing about the six month account freezing policyAnytime fitness can keep the payments for two months to complete the one year contractI need $refund and I'll get over the rudeness that I had experienced dealing with AnytimeThank you Final Consumer Response / [redacted] (2000, 15, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 13, 2016/01/22) */ Mrs [redacted] , we are in no way implying that your son is a liarYou are right freezing a membership is not part of the contract or its policies because we offer our members this option as a courtesy serviceWe will gladly refund you the $and sincerely apologize for the inconvenienceYou are more than welcome to stop by for the refund

Complaint: I am rejecting this response because: I got in touch with the distribution center that Gatehouse uses, and they informed me that they would NEVER send a year old remote or anything used to any of their fulfillment centersThey assume that Gatehouse is pocketing the items being sent to them from the manufacturers as new, and then sending used or off-brand products and keeping the money Their vendor then said they would send me a new remote since they haven't used that remote in years.There are people in my building who also purchased this same exact remote from Gatehouse all around the same time, and all of us got that exact same remote they sent meAs for excessive wear and tear, I find that extremely hard to believeIt's a pocket remote that I kept in my pocketThe only 'wear' on it that I was able to see is the cheap rubber button that was NOT supposed to be a part of the remote started to peel offNo other damage was on the device before I sent it.I've contacted an attorney who is in the process of collecting victim statements from the other people in my building that were scammed by GatehouseTheir vendor is working withe my attorney as well to see why they are sending old and/or used items and selling them as new.In the event that they want to stand by their story that they're getting these items from their vendor, they need to contact their vendor and find out why their vendor is sending old and/or used items to them, thereby causing Gatehouse to send out old and/or used items.Basically what this comes down to is: Gatehouse is a fulfillment center for vendorsAs a fulfillment center, they have the obligation to ensure the product being sent out is the product the customer orderedIn at least cases in my building, this was not doneThey sent different old and/or used remotes to the of us This is a textbook example of consumer fraud.All in all, this is a $remoteThe fact that a company would defraud their customers over $shows the moral value of this companyI'm doing my best to work with my attorney and file a complaint with the Attorney Generals office for consumer fraud Regards, S [redacted]

Yes i'm very sorry he feels this way, every one of our contracts is open end, meaning the gym membership keeps on until we get a written response from the member, it says it clearly in the contract We do not have a letter nor any notes, nor any employee that can verify Unfortunately sometimes even though a member initials each response, the message isn't clear I"ve attached the contract and it shows in the bottom right corner about auto renewal As of now, we have cancelled the account without the day notice needed, have refunded 38.56, and have refunded over $worth of late fee's and have had to deal with Revdex.com because scott didn't check his bank account I believe he thought it just cancelled after the months I'm very sorry this has happened but I have given $back as of now if I was to go off regulation with $cash refunded to his account, and the $owed for the day notice We have many members that don't come in for months etc, we are the few gyms that actually call there members to use there memberships Scott claims that we should go by his usage, but we have no notes, would an extra $38.56, one month of fee's solve this issue? jay

I tried to cancel my membership in [redacted] I was assured by the manager than my final billing date would be [redacted] Charged twice since I tried to cancel my Anytime Fitness membership on [redacted] I was told by the manager via phone that my email to her counted as my "written notice of cancellation." I have been billed twice since then, in [redacted] and [redacted] The manager never responds to my emails on this issue, only to phone callsShe also assured me in ***, again, that my account was cancelled and I would be refundedNot only was I not refunded, but my account was billed againI have sent certified letters to the [redacted] club and to the Anytime Fitness corporate officeI am now owed $ [redacted] for the total extra chargesThe customer service here is outstandingly poorAccording to my contract, I only need to submit written notice once my membership contract is up, which it was in ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do dispute that their standard practice of requiring a cancellation form be completed is not stipulated in their contract, only a written notice Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/01) */ A refund was issued to the memberThis was an error on the banks end and not oursThe bank declined the members payment twicePlatinum Fitness has refunded the member in good faithThe employee was very polite and not argumentative at all with the memberThe employee was more than willing to help the member out and asked for information from the memberThe member took several weeks to provide that informationBefore Platinum Fitness ever had a chance to review the information the member filed a complaint the same day the information was given to Platinum FitnessA refund was sent to the member for the late fees that were due to the members bank declining the payments

To Whom it May Concern,We respond to this complaint as followsMs [redacted] contacted us on November 15, and purchased our Monthly SEO Link Building serviceUpon purchasing the SEO service, Ms [redacted] was informed of the payment schedule, time frame, content needed for her website and phrases that were chosenShe authorized on this day for the immediate charge of her first month to begin her services and acknowledged that her campaign would automatically renew each month with the bill date of the 10thMs [redacted] contacted our support on December 13, upset about the renewal that had taken place on December 10, for her second month of her SEO servicesHer SEO agent returned her call to discuss her reasons for her dissatisfactionOn December 19, Ms [redacted] called and spoke with a supervisor who explained to her the payment schedule she had agreed to and that we could cancel her service and issue an immediate refund for the month of December but we could not issue a refund from November as the work had already been performedShe wanted proof of the work that had been done but the call was disconnected before she could advise the supervisor how she wanted to proceed with her accountThe supervisor she spoke with followed the call up with an email providing examples of the work that had already been done as well as advised that the most recent charge could be refunded if she would like to proceed with cancelling her servicesA thorough review of all of the correspondence with Ms [redacted] was done and we determined that the proper expectations were given and the described services were providedWe have cancelled her Monthly SEO Link Building service for her and have issued a refund for the December 10, renewal chargeWe have contacted Ms [redacted] informing her of this refund and our response to her complaint upon our reviewThank you,Homestead Customer Relations

The member stated that he has met all requirementsAccording to our records, two of the four requirements have not been metPay the $cancellation feeCancellation form has been signed but cannot be put into effect until the cancellation fee has been paidContract expires 03/Account must be in good standingThe member owes $as of 11/27/in addition to the cancellation feeAccount will continue to accrue until the member has paid the cancellation feeOnce these criteria have been met, we will cancel the membership and no longer correspond with the complainant If the member has proof that the $cancellation fee was paid, he may email us the proof at [redacted] @anytimefitness.com and we will correct our recordsAll supporting paperwork has already been mailed to the Revdex.comThese documents show the complainant’s signature stating he understands what is needed to cancel his account We will send a second copy of all the supporting documentation via US mail

This guy is not telling us the truthAnother dealership sent him to me because he wanted something more heavy dutyi told him what I could do for him but he did not want to pay for itHe asked me about a bed he was sitting onI explained? that it was a bed in a boxHe told me that it felt good to him and asked the priceI told him the cost and he said he could buy of them for the price of the one heavy duty bed that I could make for himI told him that if this bed was what he was looking for then he should return to the business that sent him to me as they sell the same product? and I did not want to take their business from themHe told me that he didn't want to pay the delivery cost for the other businessI told him that I had to go get the bed and I would drop it off to him on the way as long as he had someone there who could lift itAs I am driving to his house he calls me and says he decided to go with a queen size instead of the full that I had picked up for him along with a queen for my inventoryI told him I just picked up his full but I did have a queen on my truck and that I would just eat the $40-$cost difference but yes he could have itA buddy of mine called and I happened to pick him up on the wayWhen I get to the customers house I had to walk blocks away in degree weatherThe customer did not have any help so my friend and I bring the bed inThe home was a mess and crowded with junkWe drug his mattress and plywood out to the curb loaded it into our truck and took it around back to his alley for himAll summer went by but he didn't call me until recently saying that the mattress was saggingI told him to use a string to measure the amount of sag and if it is inches or more then let me knowHe did n't call me back so I called himHe had not done anything but I talked to the manufacturer and they were willing to replace the mattress without a hassleThe customer decided that he wanted to downsize to the full sizeI told him that the soonest I could deliver would have been that coming MondayI received a call really early in the morning from the customer asking where I was with the bedI told him that I had not heard back from the manufacturer about his full size yet but if he still wanted the queen that I had it in stockI explained that with warranty claims that it is the customers expense to bring the defective mattress in and take the new mattress with them by their own methodHe got upset and told me to try to eat off of his comments and hung up on meI left the customer a message and I told him that if he wanted the free mattress that I would deliver it to him at no cost but he did not respond to my message.?

June 30, [redacted] 13.55pt 0in 0.0001pt 0.3in;">Revdex.com [redacted] I am responding to the complaint ID [redacted] In response to the unauthorized charge on her account this is falseThe member signed a month agreement with our club in January 2013, which she received a copyOn September 17, the member signed a freeze request for the term of monthsWhen she signed the form it stated that she would be charged a monthly freeze amountThe charge is normally $for the primary and $for each additional member, but we have only charged her $per month for both membersOn December 20, the account became unfrozen and the draft amount of $started again, On February 21, the member signed another freeze form for three months, which her payments of $started again on June 20, We do not "owe" her any moneyIf the member has a medical issue, then she is welcome to contact the club to find out how to submit a medical cancellationWe also are willing to cancel early with a buyout feeShe can contact the [redacted] for the amountWe will not be refunding any moniesIf the member files a theft claim with the police, then she will be responsible for all of our fees related to that claim Sincerely, [redacted]

WILDLIFE PRO I had an animal tunneling in my yard and [redacted] from Wildlife Pro gave prompt and efficient service in removing the animal The costs were exactly as quoted as well [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI was able To get another note from my doctor that I hope is satisfactoryIf they accept the doctors note and follow through with cancelling the contract then the problem is solved

We hired a personal trainer specifically with his expertise in sports injuries We prepaid for months of training (big mistake!!) Approximately weeks into the training, the trainer notifies us that he will no longer be training at the gym because of payment issues We requested a refund for the remaining portion of the trainer and were told that we were not due for a refund because we had signed a contract We had not signed a contract at any point in time I asked Pam L [redacted] specifically to produce the signed contract She sent a BLANK contract with neither my name nor initials on it I had to contact my attorney for a demand letter, which she has ignored I have now had to file a claim with the state licensing board and will now be filing a lawsuit....all because of the unethical business practices followed at this gym Product_Or_Service: personal training

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] [redacted] I apologize for not having responded sooner to the above complaint I did receive the complaint and left a voice mail message for [redacted] on January 20, I was hoping to hear back from him so that he and I could come to a satisfactory resolution He has not called me back as of today I would be able to adjust the late fees from his account which would leave him owing only the amount for the day notice period I will try to call him again today If I do not hear back from Jonathan, I can adjust the late fees off and leave a balance of $that he will have to pay for his last month[redacted]