Anytime Fitness

I am rejecting this response because: In my contract it states that a Club retains the right to cancel or suspend the membership of any person for any reason I was also told when signing the contract that the Club could cancel and that it was not only limited to medical or moving In April, I contacted the Club in White Bear Lake on how to cancel the membership Their email to me included instructions on how to cancel my membership as required if I was under Contract (The also provided instructions on how to cancel if I was not under contract.) I followed the under contract instructions After emailing ABC Financial to cancel, the Club also states "Sorry to see me go" and asks that I return my key fob or I'd be subject to an additional fee for not returning it ABC Financial sent me a cancellation confirmation that my membership would be cancelled per the terms of the agreement as of 4/8/ This cancellation confirmation from ABC Financial and key fob were turned into the White Bear Lake Club in April

I was misinformed when signing the agreement on the length of it. I have been told to call a 1-800 several times, which leads my no where. I was never told that I could freeze my account, which I do not want to do, I want it canceled. I was told via email by the general manager that the owner would call me to discuss. I have never received a call from this person. I even emailed back to say I had not heard anything from them and there was no reaponse to the email. Complaint: [redacted] I am rejecting this response because: Sincerely, Chelsea Salyers

To Whom It May Concern, We have spoken to this member various times and he did not understand cancellation proceduresAll members sign an agreement for a day written notice to cancel after the contract term has been metWe ensure at signing all members know about this policy before they initial specifically for it, agreeing they understand and accept itThere is a cancellation term in the contract stating that if we did not meet services outlined by our club within months of the signing date he can cancel and receive a refundThe member stayed the whole contract term and only brought up the statements after told about the day notice We purchased the club in February and on March 29th we received new machines This included top of the line ellipticals replacing the malfunctioning machines left by the previous ownerThe club is cleaned daily by our staff and professionally two times a week by a cleaning service If you need anything else or more clarification please feel free to contact us Thank you, [redacted] Operational Manager Anytime Fitness West Sacramento

I have explained to David through email that there is a day notice to cancel and they would have to come fill out cancellation paperwork for the cancellation process to begin I will not cancel them with out receiving the key fees they agreed to pay when the signed upWith a day notice to cancel they would most likely be billed one more time for if they have a debit or credit card on file I will be willing to forget about the if they pay the key fees like they agreed to in the beginning I feel the ***s agreed to a contract that they could not afford and [redacted] and [redacted] have expressed Their financial issues with me on many phone callsI feel that I have done everything to make up for the mistakes and provide them with great service I have even offered them a way to cancel that does not fall under the stipulations to terminate an agreement I will try to meet them in the middle and if I receive the dollars for the keys I will waive the last month that comes with a day notice The ***s will still have to come to the club and fill out cancellation paperwork that way they will have a copy stating the membership has been terminated and so will we Please ask if you have any questions.Thank You, [redacted] Anytime fitness area manager

Initial Business Response / [redacted] (1000, 6, 2016/01/25) */ Contact Name and Title: BEN [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @GMAIL.COM the above initialed the club enhancement fee that EVERY MEMBER initial or they cant be put in the system When [redacted] DEMANDED a copy OF AGREEMENT TO JOIN ANYTIME FITNESS I promptly emailed it to him AS HE STATED HIS WIFE WOULD never initial that! Once I sent it to him with HER INITIALS ON IT! He became enraged at anytime fitness So what I did as the owner is canceled her out effective JAN 15/WHEN HER AGREEMENT WAS SUPPOSE TO GO UNTIL MARCH WHICH TOOK OFF TWO MONTHS DUES AND I EMAILED [redacted] AND TOLD HIM MY RESOLVE TO HELP THE MATTERAND I AM PRETTY SURE HE IS OK WITH THIS DECISION OFFER: I TOOK TWO MONTHS DUES OFF Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the offer even though we requested cancellation months prior and they would not respond to our requestWhat I disagree with is the recount of all events and in trying to defame my name I guess liable would be the legal term I did request proof of cancellation and my email was ignored Let's set the record straight I was upset and demanded to see a copy of said contractI asked Mr [redacted] to speak with me when I showed up in person in a few minutesI was told he had left yet his vehicle was in the parking lot and his worker said he would help me but decided sweeping was more important then my time which was a very rude gestureThere was no spill or anything that could not waitedThey could not produce the contractI was highly upset enraged no that is not the caseMr [redacted] did send me the contract via insecure email with our credit card information all in plain text which was not appreciatedI did after confirming my wife did intial request cancellation and told them I acknowledged she signed itMr [redacted] does not seem to have a good recollection of events Furthermore thinking more about it sending my credit card info in that matter is a clear violation of all pci compliance as well Final Consumer Response / [redacted] (2000, 11, 2016/02/01) */ I have been in contact with ***, and at this time we have came to a satisfactory resolution This case can be closed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am emailing you concerning complaint number [redacted] the issue has been resolvedthank you! Regards, [redacted]

I wanted to let you know that the company, Anytime Fitness, and I resolved my complaintAlthough I had not heard back from the company or received a response from my Revdex.com complaint, I was keeping track of my checking account to see if the money for the personal training fees was still being deductedOn 4/12/the money had been taken out in the amount of $for the personal training feesOn 4/15/16, I went to the business directly and spoke with the manager, Julie, about the situationShe told me that she had notified her corporate office of the situation and that a check had been cut to refund me $95.73, the money that had been deducted the previous monthsWhen I notified her that money had been taken out of my account again for the month of April, she decided to call the accounting department to see if there was another way to refund my moneyAfter speaking with a representative, the decision was made to refund $back to my checking account and deduct $from my monthly gym membership fee for the month of MayThis gave me a total refund of $which covered the months of the personal trainer fees that were deductedShe told me to shred the check that was sent from her corporate office when I received itI want note that as of 5/3/16, I have not yet received a check from the corporate officeIn addition, she went into her computer system and saw that the previous manager had not put a cap on the months I requested personal training for so she removed the automatic deduction I verified on 4/19/that the credit of $was refunded and on 4/26/16, $was deducted from my monthly membership fee If you need any additional information, please feel free to reach back out to meThank you again for your assistance with this matter [redacted] ***

I researched the account under ***'s name and found that he and his friend both signed agreements with our clubEach agreement lists out the amount of the monthly dues, the type of membership plan (months), and our cancellation policyBoth members were given free months up front on their agreements, with payments beginning in March of I have e-mailed copies of both of the agreements to ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The person who thinks he spoke with me is clearly confused as to who he spoke with.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

I was on a month to month contractI cancelled it on Feb 5th when I moved to CaliforniaThey took out $on Feb 20th and again on March 20thI called to cancel on a recorded line at work AND mailed a request AND had my EX Wife hand deliver a cancellation requestThey keep taking moneyI can't cancel my card as I am in a hotel till my apartment is readyI opened a dispute with my bank, but they STOLE $DOLLARS SO FAR!!!!! Do not sign up with these crooks

I signed up for a month to month membership at Anytime Fitness , located at *** *** ***y Rockville, MD on 4/27/I canceled on 6/30/and my cancellation was processed by the manager MrLuke P***I had tried to cancel on 6/25/but no one was in the office and MrP*** checked my check in time on that date to see if I did arrive to cancel but no one was present from the staff at 1:20pmTherefore he processed my cancellation request and he gave me a signed receipt of this cancellation for my recordsNow, this Anytime Fitness gym is claiming that I didn't cancel and their billing service - *** *** ***- repeatedly calls me to update my billing information and saying my account is still activeI repeat- I have a signed written copy of my cancellation I want my account rightfully closed as they should have done on 6/30/Thank you

Certain employee out right lied about the contract requirements of his employer, but when I dealt with the franchise owner he was very nice and understanding, he took care of my issue immediately and professionallySo, I had a bad experience with an employee, but a good experience with the owner

*** Originally signed up in November for an 18-month agreement going from 11/16/through 5/16/The months of July and August were zeroed out, but his account was never frozen (therefore not extending the agreement, just waiving months as a customer courtesy)From our billing account
notes it shows the account was never frozen via proof from ABC (billing company)Under the signed contract, the early cancellation policies are as follows: Permanent medical disability to limitation that prevents them from being capable of utilizing any of the Anytime Fitness equipment (signed doctors note needed) or if they move miles or greater from any Anytime Fitness with proof of permanent relocation validating the distance to the nearest Anytime Fitness (there would be a $early cancellation fee associated with this)All cancellations are required to pay a 30-day notice payment (responsible for any payments scheduled within days of signing off on the cancellation formOur Franchisee set our own Policies above and beyond the corporate policies and agreement that allows members to cancel early (within agreement term) who do not qualify for Move or Medical as an added customer courtesy. Our members within our ownership group can cancel early for any reason for a $early cancellation fee + day notice paymentThis additional avenue to allow for more flexibility to our members within an agreement term was recently put into placeGiven Forrest's current situation when we had met in the office, both parties agreed that it would be the same cost to run the membership out vs paying all $(plus 30-day notice fee) up front, and this way he would retain access to the gym vs losing it with the early cancellation buy outThe cancellation form outlining these terms was signed off on by both parties when *** came inOur cancellation policy also states that members are not eligible to sign off on that form until days prior to their final payment under their agreement term, however, we allowed for the completion of the cancellation paperwork over months early to further help him out. I apologize for any inconvenience or misunderstandingWe always strive to help the members the best that we can, and certainly hope he didn't feel bullied or lied to in any wayWe never changed the agreement length and helped where we could help which included waiving months that *** was unable to use the club in summer (which didn't extend the agreement, our process for those situations would be to Freeze the membership - which would have extended his agreement) as well as allowing him to sign off on and process the cancellation prior to him being eligible

I signed up for a subscription to Anytime Fitness in OctoberWhen signing up, the staff member explained that I could try it free for days, and after the trial period, I would be charged $32.50/monthUpon paying for the membership for several months and realizing that I don't get much use out of the gym, I decided to go in and attempt to cancel my membershipUpon going in and meeting with a staff member, they explained that there was no way to cancel and that I was under contract with themI was not aware of any contract as they explained during the siprocess that if I got too busy with college, I could cancel at any time and not be chargedI am very disappointed with Anytime Fitness

I SIGNED UP AS A NEW MEMBER THE FIRST WEEK OF JANUARY WHEN REVIEWING THE CONTRACT I INFORMED NATHAN I WASN'T WILLING TO PAY A YEARLY REGISTRATION FEE, I MARKED IT OUT, AND HE SAID HE UNDERSTOOD AND WOULD SPEAK WITH THE OWNER
FEBRUARY 15, I WAS CHARGED $WHEN I CALLED THE NUMBER ON MY CREDIT CARD STATEMENT (###-###-####) THE RECORDING SAID IF I HAD AN FEE CHARGED TO MY CREDIT CARD IT WAS MY ANNUAL FEE!
FEBRUARY 26, 20178, I CALLED NATHAN AND TOLD HIM I HAD BEEN CHARGED THE ANNUAL FEE WHEN:
1) I MARKED IT OUT OF MY CONTRACT
2) I JUST JOINED WHY WOULD THEY EVEN THINK THEY COULD CHARGE ME AN ANNUAL FEE
NATHAN ASKED IF I WANTED THE FEE CREDITED TO MY ACCOUNT - I TOLD HIM NONATHAN SAID HE WOULD MAKE A CALL AND GET BACK TO ME IN A FEW HOURS
YESTERDAY, MARCH 5, MY CREDIT CARD WAS CHARGED $39.00, OBVIOUSLY THEY DIDN'T CREDIT MY ACCOUNT, AND THEY DIDN'T CREDIT MY CREDIT CARD
AT 8:A.MYESTERDAY, MARCH 5, - I CALLED AND LEFT A MESSAGE ASKING

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with the business's answerI understand that there is a contract to be fallowed here, however we never discussed in details, nor the contract has any details regarding personal trainings not meeting my needsI have tried with three different trainers to have a decent consistent training, however that didn't happened and I stated why in my first appealWhen it comes to a contract I see how the business is in great details about charging my own personal credit card when comes to the individual trainings, however it is not consider that all those trainings wasn't just me having themMy boy friend was taking some, up to half, of thosesessions trainings He didn't sign any contracts with the business, he also wasn't charged personally anything for any of the trainingsI was the only chargedI still do not agree on how I am treated and charged on all those accountsThis is becoming very stressful and overwhelming to me for what I thought would be a nice visit to the gymI don't even know how can I even visit this gym again. Regards,
*** ***

Linda*** *** joined and chose our month membership optionShe received her first month free , $discount on her joining fee, and received a percent discount on the membershipThe month membership is not the only option but is the package she chose at that time ( I am
attaching her agreement to this message) *** has utilized the gym quite often since initiating her membership(attached is her usage report for june, july, and august) Per our agreement, *** is scheduled to pay the $each month on on the 1st of the month Our cancellation policy for members under agreement has a few optionsthe federal remorse period of dayspermanently disabled relocation of miles from any Anytime Fitness Membership revoked by Club Management. We set these policies in place to be transparent and fair to all our members We do offer options that are not under agreementbuyout of the agreement gifting the membership to another person We feel these steps have been sufficient and in good nature for all our members past, present and future. *** ***anytime fitness oxford

We looked back in the notes on the members account and there are no calls from 11/but, we have frozen the contract for the member multiple times starting back in We also have refunded multiple late and service fees on her account when the payments were late to save her some
money. We have several copies of cancellation forms for members and we handle them in house, so there is no one that needs to be reached to cancel. The member first called to cancel she stated due to payment issuesMember later called back to state she had anxiety issues and is unable to come to the gymWhen we asked for a Dr.'s note she stated that she could not bring one in due to her anxiety, so we offered to let her scan and email the note and she has refused to thatThe members contract in currently up to date

The following membership agreement was signed by ** *** on 8/25/and as you see it was a 3month membership with an automatic renewal at the same rate $30Our billing company notified us that *** *** cc was invalid for her 2/01/payment was declinedDue to the fact that she was a
young college student, we waived the $19.k service fee for her.2/01/Dues 00 Service Charge as 02/01/WSF03/01/Dues 00 The first time we heard from ** *** asking to cancel her membership was via email on 1/02/17Here is her request: sent via emailI would like to terminate my membership from Anytime Fitness as of 1/2/due to no longer living in the areaThank you-Hannah R***As we do with all cancelation requests, we told her we would get to it in the coming weeks, but to understand we have a day cancelation notice and would require proof of her relocation to TX (see Additional Terms and conditions sheet)The next time we heard from ** *** was 2/upset that her billing was not turned off and she wanted to cancel again (see notes via voicemail here) 02/08/16:33:PCS PENDING CANCEL STATUS WEBAPP 02/06/16:33:CHG Automaged by - ANYTIMEFITNESSG WEBAPP 02/08/16:32:--- CANCEL CODE AAA WEBAPP 02/05/16:35:--- PCA WEBAPP 02/06/16:33:--- BANK FEE: N AMT DATE 00/00/WEBAPP 02/06/16:33:--- PCD 02/28/WEBAPP 02/06/16:33:--- TEXT RUDE MOVE WEBAPP 02/06/08:25:CHG EMAIL - WEBAPP 02/02/08:25:CHG Authorized by - anyt WEBAPP 02/02/08:36:SVC Svc fee for on 02/01/waived WEBAPP 02/02/07:51:LMA LEFT MESSAGE ANSWERING MACHINE DIALER 02/02/07:51:--- AGENTLESS DAILY DECLINED DIALERWe explained to her that she simply needed to pay her Feb payment that had declined and the cancelation would be processedAs you see in the document notes, her cancelation was processed on 2/and her billing was shut off.We simply asked her to follow the rules of the franchise, but she seemed very agitated with the extra month payment and made several attempts to call Anytime fitness corporate and file a complaintWe were happy to resolve her request for cancellation, but she didn't like the outcomeAttached: Orig signed membership agreement Highlighted areas of payment and renewal Terms and conditions to cancelIn our opinion, this case is resolved and needs no further attentionBestJohn K***Anytime fitness Gainesville*** *** *** **Gainesville, VA ***