Anytime Fitness

To Whom it May Concern,We respond to this complaint as follows. After receiving Mr. William Black's complaint we reached out to him by phone and we were able to come to an amicable resolution by issuing him a refund in the amount of $674.95 back to his card. Thank you,iPage Customer...

Relations

Manish G[redacted] called from the business he stated that the contract has been canceled but no refund will be issued because the consumer moved but is within the miles of another Anytime Fitness. Mr. G[redacted] stated that they do not have an individual on site 24 for security that they have a security...

system and if anything goes wrong the security company notifies the police.

[redacted] entered into a membership agreement with Anytime Fitness that included tanning.  When she moved, the club closest to her did not offer tanning.  We have removed the tanning fees from her agreement.  I have called and left [redacted] a voicemail that we have removed the tanning, but...

that she is still in agreement for her club membership until May of 2018.  Our contract states that you may cancel early if you relocate more than a 15 mile radius from an Anytime Fitness.  There is an Anytime Fitness 10.5 miles from [redacted]'s new residence.  Therefore, we are unable to cancel her agreement early.

I am rejecting this response because:
I spoke with Patrick, the anytime fitness manager back in January of 2017. Initially he informed me after February's payment I would be fine (because he informed me of the 30 day cancellation notice) I was aware and agreed to pay February 15th payment. However, when I received notice I was charged in March, this is what prompted me to call and speak with Patrick again in regards to my cancellation. He never followed up, I never received an email or call with me having to leave countless messages and send emails. I should not be responsible for March payment as I gave 30 day notice in January with the agreement of only having to pay for February. He received my original cancellation letter in email form and in the mail. My goal was to resolve this directly with the anytime business location, yet I have had nothing but trouble dealing with this specific anytime Club. I followed their policy, I gave more than enough notice, I provided all the documentation and everything they've asked me for and I was still charged an extra month for their mistake. Per their policy, a physical letter has to be mailed or dropped off to the club which two were sent to the club in January 2017. I also followed up with phone calls and messages to ensure he received my notice. We spoke and that is when he assured me of the 30 day cancellation and February would be my last payment. Again, what prompted me to call was when I was charged in March.

Hey [redacted], This member recently resigned with our facility on April 25, 2017. On the contract it outlines our corporate international access and reciprocity policy. This policy is outlined with every facility and is a corporate requirement in our franchise licensing. The member lived at the...

current address when he signed up with his membership with us and started to use another facility with higher rates. He started to use the club more frequently than the Robinson facility, so his membership was transferred due to our corporate policy. We can provide a copy of the completed contract to the customer which he filled out and initialed. For reference the policy states:International Access and Reciprocity“MEMBER has the option to use other Anytime Fitness CLUBs. After the 30 day processing period, member will have access to other Anytime Fitness CLUBs. If over a period of 60 days, Anytime Fitness, LLC. Determines that MEMBER primarily uses another Anytime Fitness facility more than this CLUB, MEMBER may be transferred to that facility, and MEMBER will then be required to pay the membership dues of that facility which may be more than the dues payable under this Agreement.” In Good Health,Anytime Fitness-Robinson[redacted]

I researched [redacted] account and found that he submitted his cancellation request to Micaela on 8/18/16.  His agreement requires a written 30 day notice.  His account should have been cancelled after his August dues were paid, however, the cancellation did not take place.  We...

apologize to [redacted] for any inconvenience this may have caused him.  We have cancelled his account effective immediately and refunded him a total of 56.13 for dues paid for September (34.93) and enhancement fees deducted at that same time (21.20).  We apologize for the oversight.  David should see the refund in 7-10 business days.

To Whom It May ConcernWe respond to this complaint as follows. The customer purchased SEO services with the understanding that they could cancel any time and would receive a prorated refund. The SEOGears policy states that customers are not eligible for a refund once services are purchased. We did...

review the call and did hear the Bluehost Sales representative missold the product and provided incorrect expectations. As the Sales agent provided Kim C incorrect information and only one month of services were used Bluehost issued a prorated refund on February 26,2016 of $639.34 back to the card on file and cancelled the service.Furthermore we have spoken with the agent in question so this experience does not happen in the future to another customer.At this time we believe this should resolve the disputer in question.Regards,SEOGears Customer Relations

We will stand behind the paperwork trail submitted in previous reply.   The customer ordered the remote from us we intern ordered it from the manufacture and sent out exactly what they sent us.The final choice on how to handle the matter was the customers.We offered to send it back to the manufacture for them to determine whether or not  to warranty it, the product is theirs and clearly supplied by them we are just the middleman.The customer did not want us to do that.While the customer is entitled to his opinion that he doesn't like the fact that we send the products back to the manufacture to handle the warranty claim, he should be careful about making false claims about our company especially given the clear cut paperwork trail that we submitted.

Tell usWhen the customer ordered the remote on 8-11-17  see order 455655 labeled A. We did not have any in stock so we ordered a new one from the manufacturer on 8-16-17 see inv 677009 labeled B.When the remote came in on  8-22-17 see UPS tracking included labeled C.We shipped out the...

brand new just received remote on the next day  8-23-17 to the customer see Gatehouse ship manifest attached labeled D.These remotes carry a one year manufactures warranty.The remote the customer returned on 4-11-2018 showed excessive signs of wear see photo labeled E-1 it did not appear to be the one that we had mailed to him last August. If you look at the photo of the rear cases Labeled E-2  you will see that the remote he returned has silkscreen information that is formatted differently than the new remotes that they currently make.Upon seeing this we emailed the customer asking if he sent us the wrong remote back by mistake see email labeled F.The customer then called and we told him that all we could do at that point  was to send the remote back to the manufacture to see if they would warranty it. He demanded that we send him out a brand new unit directly from us and we informed him that we could not, it would be up to the manufactures determination after we send it back to them as they handled all warranty replacements.The customer later emailed us see email labeled G,  asking us to return his remote which we will be doing today via usps first class mail tracking # 9402110200828711595179 Based on the above information and clear paper trail of the transaction we feel that we handled this matter correctly. why here...

We will speak with the manager and PT rep on Monday to determine what can be done to resolve Sarah's concern.  Once we speak with all parties, a formal response to Revdex.com will be made. Thank you,

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I should be given a refund as their staff clearly mislead me to believe that I could cancel on this day and the "contract" was not clearly explained and misrepresented by the company.Regards,[redacted]

The member stated that he has met all requirements. According to our records, two of the four requirements have not been met. Pay the $100 cancellation fee. Cancellation form has been signed but cannot be put into effect until the cancellation fee has been paid. Contract expires 03/2018. Account must be in good standing. The member owes $154.92 as of 11/27/17 in addition to the cancellation fee. Account will continue to accrue until the member has paid the cancellation fee. Once these criteria have been met, we will cancel the membership and no longer correspond with the complainant.  If the member has proof that the $100 cancellation fee was paid, he may email us the proof at [redacted]@anytimefitness.com and we will correct our records. All supporting paperwork has already been mailed to the Revdex.com. These documents show the complainant’s signature stating he understands what is needed to cancel his account.  We will send a second copy of all the supporting documentation via US mail.

To whom It may concern,   [redacted] had just left our location prior to me calling and speaking with [redacted] from your office. I was unaware of this complaint that was filed. We processed her cancellation in the office and everything was taken care of today. I have reviewed all...

the information and there's no notes on the said customer calling the financial website prior to her filing with your institution.  Our cancellation procedures are pretty simple and if someone isn't able to come in to our location to cancel during business hours we refer them  to ABC financial which will process their cancellation. They require cancellation via certified mail if they are eligible for cancellation. I personally haven't received any voicemails or emails from the customer and especially under the circumstances would've assisted any way possible to help out. [redacted] and [redacted]'s membership was and has been eligible for cancellation. I will personally call ABC financial and make sure they are no longer billed. Our clients are very important to us and we understand that life circumstances happen and we are more than happy to assist anyone when they reach out to us.   sincerely, [redacted]

HelloI believe this complaint is for a different Anytime Fitness in Minneapolis. We have no record of [redacted] using a trial pass at our location and we do not have a Male manager. So I think this complaint needs to be removed from our file (if there is one) and directed elsewhere. If you need...

to confirm the location, our location is: [redacted], Minneapolis MN 55419.Please let me know if you have any questions. John [redacted]Owner - Anytime Fitness LyndaleCell- ###-###-####

Attached is [redacted] and [redacted]'s agreement that they agreed to 24 months of payments at $65.90 . as well as all of our email communication.  When you see the agreement you will see that [redacted] signed it in two places and initialed it in three places saying that they agreed to...

the price and term of the contract.  The miscommunication was that we were waiving the enrollment fees, not the key fees. However they would be responsible for paying the security and key fees of $75 which they were okay with at the date of sign up. We posted dated their key fees to be taken out at a later date for their convenience. Just like [redacted] stated in his email, he was notified on the day of sign up that he would not be able to break the agreement unless he qualified for one of our stipulations in order to cancel. [redacted] was incorrectly billed, however we refunded him the money and gave him a free month for the inconvenience. We understood that money may have been an issue at the time so we let them keep the $75 for the keys till a later date, so they would not have to worry about money issues at that time. They were very pleased with this idea. They were then billed again accidently on 11/13 three days prior to their scheduled billing date. This was a mistake made by a newer employee of our billing company. We apologized and When this happened we made sure that money was put back into their account the following business day. [redacted] stated that, [redacted] bank was very easy to work with and did in fact waive the overdraft fee's.   This issue does not happen often so we gave them another free month to provide them with the service they deserve and to clear up and make the situation better for them.  At the time this was ok with them.    Shawna came into our facility on 11/15/13 stated that she wanted to cancel, I let her know that she would not be able to cancel. She did not take to that very well and asked to have our owners number.  as a club manager I am not allowed to give out our owners number and I referred her to my Area Manager, [redacted]. I was currently attending to one of our members and told her that  I would be with her shortly. While I was attending to my member [redacted] was on her phone talking quite abrasively to my area manager  [redacted]. I asked her to please quiet down multiple times and she refused. She then proceed to get up from the chair, in which she was sitting and sat Indian style on the floor in the middle of our lobby yelling on the phone.  I asked her again to please take a seat in a chair or a couch in our member area,  She got up off the floor walked ten steps and sat on the floor again. She really started to cause a scene hurting our business and talking negative to potential prospects that were coming in to tour the gym. She not only was yelling but was talking badly about our facility and her experiences to the members that were in the gym. [redacted] was asked to leave numerous times and did not therefore we chose to call the sheriffs dept and had her removed.   We felt that this was the only way we could get her to stop making a scene.  [redacted] chose to ignore all of our warnings, so we did in fact have a Sherriff remove her.  When you read through our email you will see the cancellation options I presented to them.  At the end of the month if they do not submit payment they will be sent to collections.  At that time we will no longer be able to help them which I explained in my emails.  Please ask me if you have any questions.  Thank You Very Much  [redacted], az area manager  [redacted], san tan valley, gm.

This has been resolved.

Thank you for taking the time to contact us with your feedback about your recent experience with SEOGears. We completely understand the frustration regarding the issue you specified with SEOGears, and we want to thoroughly apologize on our behalf for any inconvenience that you may have experienced....

We have investigated this matter and, as a gesture of goodwill, we have processed a refund for 3 months of services.

I spoke with [redacted] May 3, 2018.  I apologized, and explained that this is not how we do business.  I explained to him that we do not want our members or potential members misled in any way.  I also told him he will cancel both contracts, and refund all fees paid.

Ms. [redacted] joined the our gym and signed an agreement for one year beginning 9/28/17 to 9/28/18. Ms. [redacted]'s monthly payment were $42.90 due every 15th of each month. On March 1, 2017 Ms. [redacted] contacted the gym by phone stating that she wanted to cancel her membership because she was...

moving to China. I told her that per her agreement, I would need her 30-day cancellation notice as well as a copy of a document showing her new address. On March 21, 2017 I received an email from Ms. [redacted] stating her new address.  Mind you, her monthly dues are on the 15th of each month so we took payment for March. Once I received the needed documents on March 21, 2017. I turned in her cancellation which was suppose to carry on until April 21, 2017. I reviewed it with my manager and the decision was made not to charge Ms. [redacted] for April. This was a courtesy that was extended. Ms. [redacted] does not deserve a refund for her March payment.

I am sorry for responding but I had a meeting with Ms. [redacted] this evening so I wanted to meet with her first before responding to the complaint. Ms. [redacted] and myself have amicably settled the issue and both parties are satisfied with the agreement. Have a great day. Patrick [redacted], Club Manager