Anytime Fitness

Dear Revdex.com, Member *** *** signed an month agreement in for $each month on October 8, After her payments already made of $256.74, she has a remaining balance of $through June 8, 2017. Because she is under an agreement with Anytime Fitness, they only allow
cancellations for moving or medical conditionIf she has moved or have a medical condition please contact with the proof of move or medical conditionHer next due date will be 9/8/Her total due under the terms of her agreement is $through June 8, She is welcome to write a check for this amount instead of her monthly payments to complete her obligation under this agreementFor more information please feel free to contact our billing company below Thank you ABC Financial Services, Inc.Customer Care Department** *** *** Sherwood, AR 72124Toll Free: ###-###-####Local: ###-###-####[email protected]

Complaint: ***I am rejecting this response because:
The response does not address the original complaint
More details:
"-Our club on Upper Queen Anne opened Dec 19th, Anytime Fitness has over 3,000worldwide clubs operating with varied member ratesThose rates are based on thespecific location and the associated costsSeattle is a higher cost market with wages andoccupancy costs being significant factors." [***] - Irrelevant to the complaint
"-Mr*** *** tried the club on our free day trial." [***] - Irrelevant to the complaint
"-The rate that Mr*** *** references is not available at this clubAdditionally, there
are no month contracts with binding terms in the state of W A as by law." - [***] - This does not change the fact that the rate I signed up for, was advertised on GlobalFitIf indeed month contracts are invalid in WA, why was it advertised in the first place? What are the penalties for this advertising? Anytime Fitness never mentioned this to me, nor offered an equivalent (in terms of monthly cost) contract that would be valid in the state of WA
"-We updated the rate and term within the specified time and offered him an additionaldiscount on a transitional basis which he declined"- [***] - I do not understand how they can unilaterally update the rate and term soon after signing upWhat does "specified time" team? The so-called "discount" offered to me was a rate higher than what I'd signed up for, so cannot be considered a discount
"-Mr*** *** has been refunded all money he paid Global Fit and he has spoken totheir customer service people who have assisted him."[***] - I wasn't provided any other viable optionThis was a unilateral action by Anytime Fitness and in-turn GlobalFit
"-Global fit is no longer offering a month contract as per W A State laws we have beenadvised." [***] - Irrelevant to the complaintThe complaint is about a contract that was offered and one that I signed up forI would be willing to consider an equivalent contract of a different length
Please let me know if you have any questions
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hi,My issue with anytime fitness was resolvedHow do I document this? Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are currently in between managers at the club the past week and a half We are in office handling this personally this week I just got off the phone with Paul and it will be resolved today He is filling out cancel forms and sending them to us today. Dave

I reached out to the individual last night and was able to get in contact with her todayWe discussed her personal training package and went over her personal training agreement which states that any unused sessions will expire on the 90th day from which the payment is due for such session
There was a miscommunication on our end where the member was not aware these sessions would expireI sincerely apologized for this miscommunication and had the eight sessions reinstated with a new expiration date of days from today, which the member is aware ofThere were two current sessions about to expire (in four days) and I pushed those expiration dates back two weeks to accommodate her current scheduleWe now have this client in our schedule to train again in a couple weeks with all sessions in good standingWe also discussed the membership side of things and her auto renewalHer agreement does state it will go month-to-month at the end of the term, however can be stopped with a day written noticeThis area of the agreement is also initialed off on, which we discussedWe came to the simple conclusion that since she would not like her membership to auto-renew, she will be stopping into the office at the time of her upcoming personal training session to sign a brief form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I thank you for your help with this matter, it was much appreciated

I tried to cancel my membership in ***I was assured by the manager than my final billing date would be ***Charged twice since
I tried to cancel my Anytime Fitness membership on ***I was told by the manager via phone that my email to her counted as my "written notice of cancellation." I have been billed twice since then, in *** and ***The manager never responds to my emails on this issue, only to phone callsShe also assured me in ***, again, that my account was cancelled and I would be refundedNot only was I not refunded, but my account was billed againI have sent certified letters to the *** club and to the Anytime Fitness corporate officeI am now owed $*** for the total extra chargesThe customer service here is outstandingly poorAccording to my contract, I only need to submit written notice once my membership contract is up, which it was in ***

The account notes from our billing company (below) indicate Mr*** called to cancel his account in and was given instructions on how to do so We track member visits and have no record of him coming into our facility in July, but do have a note where he called our billing company to
cancel again on 7/3/ The billing agent made a mistake an looked up the cancellation policy of the wrong gym (Anytime Fitness instead of our facility, number 1273) and, apparently, either called him back or was still on the phone with him
We do require a day notice, much like other industries, in order to ensure adequate time to process the cancellation We do require cancellations to happen either with a certified letter to our billing company or in person in the gym in order to protect the security of accounts We have made an exception in this case and canceled his account as of 7/14/ His last payment (because of the day notice) will be drafted on 8/1/and there will be no further drafts
We wish Mr*** well and will follow up with both our employees that worked that day to investigate further Both are trained in cancellations and would normally not send clients to the billing company to cancel
If you or Mr*** would like to discuss further, I can be reached on my mobile phone at 601-***.
Thank you,
*** ***
Date
Time
Code
Detail
User
07/03/
12:59:
CNT
Continuation of Above
GR
07/03/
12:59:
***
MBR REFUSED TO SEND NOTICE OF CANCELLATI
GR
07/03/
12:59:
***
ON TO CANCEL VIA CERTIFIED MAILADV HE
GR
07/03/
12:59:
***
WAS AN ATTORNEY AND WOULD BE REPORTING U
GR
07/03/
12:59:
***
SE TO Revdex.com AND SEEKING LEGAL ACTION
GR
07/03/
12:56:
CNT
Continuation of Above
GR
07/03/
12:56:
***
YOU ARE RESPONSIBLE FOR ANY PAYMENTS DUR
GR
07/03/
12:56:
***
ING THE DAY PERIOD(THE ACCOUNT MUST
GR
07/03/
12:56:
***
BE CURRENT) INFORMATION REQUIRED FOR CA
GR
07/03/
12:56:
***
NCELLATION OF THE MEMBERSHIP AGREEMENT M
GR
07/03/
12:56:
***
UST BE SENT VIA CERTIFIED MAIL
GR
07/03/
12:55:
CNT
Continuation of Above
GR
07/03/
12:55:
***
***CORRECTION*** GAVE CNX PROCEDURES
GR
07/03/
12:55:
***
FOR CLUB IN ERRORCORRECT PROCED
GR
07/03/
12:55:
***
URES ARE AS FOLLOWS: YOU MUST SEND IN A
GR
07/03/
12:55:
***
DAY WRITTEN NOTICE TO CANCEL YOUR MEM
GR
07/03/
12:55:
***
BERSHIP AGREEMENTTHE POSTMARK DATE BEG
GR
07/03/
12:55:
***
INS THE DAY PERIOD
GR
07/03/
12:55:
CHG
H/PHN-
GR
07/03/
12:54:
CR
First Customer Call
GR
07/03/
12:54:
***
YOU MUST CONTACT YOUR CLUB REPRESENTATIV
GR
07/03/
12:54:
***
E IN ORDER TO CANCEL YOUR INSTALLMENT, O
GR
07/03/
12:54:
***
PEN-END, OR CASH MEMBERSHIP***; PLEASE DO
GR
07/03/
12:54:
***
NOT SEND ANY FORM OF REQUEST TO CANCEL
GR
07/03/
12:54:
***
YOUR MEMBERSHIP TO ABCYOUR CANCELLATIO
GR
07/03/
12:54:
***
N WILL NOT BE PROCESSED UNLESS YOU FILL
GR
07/03/
12:54:
***
OUT THE PROPER PAPERWORK AT THE CLUB
GR
07/03/
12:54:
CNX
CALLING REGARDING A CANCELLATION
GR
07/01/
11:27:
DT
Initial download to DataTrak
CCC
01/31/
23:17:
OPN
OPEN-END INVOICES GENERATED
DAYEND
08/05/
23:53:
CHG
CREDIT EXPIRE-***
ABCUPD
01/31/
19:47:
OPN
OPEN-END INVOICES GENERATED
DAYEND
11/30/
13:21:
CR
First Customer Call
ALM
11/30/
13:21:
CNX
CALLING REGARDING A CANCELLATION
ALM
11/30/
13:21:
***
ADV MEMBER TO SENT DAY NOTICE VIA CER
ALM
11/30/
13:21:
***
TIFIED MAIL TO CANCEL MEMBERSHIP AGREEME
ALM
11/30/
13:21:
***
NT.THE POSTMARK DATE BEGINS THE DAY P
ALM
11/30/
13:21:
***
ERIOD***; YOU ARE RESPONSIBLE FOR ANY PAY
ALM

I spoke with *** May 5, I apologized to *** that she felt as though she was misled. I explained to her that we do not want our members to feel they were lied to or misled in any way. I let her know we will cancel her membership and refund all fees to her

***, signed up with us on 3/25/13. He signed our agreement for a year long membership agreeing to pay payments of dollars. Since then he has only made payments to the club. On 7/15/he signed a freeze form agreeing to freeze the time and billing on
7/25/13-10/25/13. After this time his payments would continue to pull as it usually does. With this being said I called *** to discuss his membership contract and he did not dispute any of these facts. Unfortunately, *** says he has some medical issues that restrict him from working out now so he wants out of his contract. So we agreed that if he paid the last months of his membership dues that are past due and if he also brings in a note from his doctor stating that he does not what him working out then we will let him out of our contract. *** was fine with that and plans to come in soon to settle with us. Attached is the freeze form and contract that *** filled out

*** signed when we were still doing paper contracts at that time we did not have the days written notice to cancel in the agreement so we had to add it our self by writing it on the topAt this time Deb was the manager and is the one who wrote at the top; you can see this under staff signatureI can send copies of other contracts showing that it was done to all of them or send you a copy of our new contract after we added thatThank you for your timeif you need anything else from me let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I WAS told that my business would be #on *** within hours. That is the reason I decided to take the chance in the first place.
Second, I did purchase the support on the 6/17/14, and my campaign went live on the 25th
Third, out of town or not - As per my experience, this company has a bad excuse of customer relations. I could not directly reach my manager, but instead, I had to leave messages and send emails OR make an appointment through an online calendar to speak with ***As of 6/14/14, the next available phone appointment that I could have was July 1st I have all the emails to show that I did request over and over for the campaign to be cancelled. Once before the money was pulled and multiple times after. I have emails from *** asking was I sure that I wanted to do this with no refund or cancellation of the charge. I was told when I called that I would receive a call or email within 24-hours. I was unable to speak to billing. I was unable to speak to a manager. Everything was a support ticket with a 24-hour response time
Fourth, I did not receive a refund for the last month of service. I received a refund for $that I had asked on the 16th not to be charged for. Many emails and calls later, I was told on the 27th that I would be refunded in 7-business days. I received my refund on July 1st. Because of the delay in the refund, I incurred $in bank fees
Fifth, I have attached a file of an example of what I received from the company as a report. I did receive report that was similar to the one the company posted. That was the one *** tried to explain to me, vaguelyI told him I had to have much more results than that. I asked him how he knew that the conversion was from the SEO work they were doing, and he told me he would have to get more analytics to know for sure. I too, was doing SEO through the social networks, and I wanted to make sure that I had received those conversions from the $that I was paying them
Sixth, I did not feel even if I had gotten sales from their work that that was justifying the $I was spending. I was not even getting 1/of that in profit I had told them that I would have to see me making back my money very quickly for it to be worth me doing. Everything was just as I explained it in my original complaint. I did not receive what was promised. I would not only like the $and the $in bank fees. I could not have been more clear on what I needed and wanted, they told me they could deliver, they did not - I was VERY clear on the money issue, after I was charged anyway, I was calm and patient, but never received the refund until on the 27th when I made a HUGE clatter!
I would suggest you are more truthful in your sales tactics AND have a better system for speaking to the managers of your customers money
Regards,
*** ***

*** Please See Attached Documents ***
Feb 01st 2016ID # *** Mr*** ***In regards to his complaint we offer the following:-Our club on Upper Queen Anne opened Dec 19th, Anytime Fitness has over 3,000worldwide clubs operating with varied member ratesThose rates are based on
thespecific location and the associated costsSeattle is a higher cost market with wages andoccupancy costs being significant factors.-Mr*** *** tried the club on our free day trial.-The rate that Mr*** *** references is not available at this clubAdditionally, thereare no month contracts with binding terms in the state of W A as by law.-We updated the rate and term within the specified time and offered him an additionaldiscount on a transitional basis which he declined.-Mr*** *** has been refunded all money he paid Global Fit and he has spoken totheir customer service people who have assisted him.-Global fit is no longer offering a month contract as per W A State laws we have beenadvised. All parties have spoken with Mr*** *** and have attempted to assist himWe have pricingintegrity so that all members pay the same rate with very few rate options and a limited numberof promotions annuallyOur rates reflect the required fee structure to operate a brand new andtop notch gym facility which our members understandThere is a gym for everyone, all atdifferent prices.We consider this matter closed.Thanks

Chatted with Pam on the phone and came to a resolution she was happy withShe had a tough time with communication from a few managers in the past and we want to take responsibility for that and take care of her to the best of our abilityDue to a lack of communication in the freeze process and
reactivation from a freeze we will be accommodating her refund requests and helping her get her membership cancelled outShe will be in on Wednesday to sign a cancellation form and finalize her cancellation!

We are deciding to just take *** ***'s account out of collections and be done with the whole situationWe advise *** in the future to pay attention to what he is signing and be responsible for his obligations in an agreementThank you,

Thank you for writing us. We take our reputation very seriously. Anytime Fitness has many legal policies and procedures that must be followed for business reasons and for the privacy of each member. Our agreements are reviewed annually to ensure compliance. All requests from
members must be signed by a member and by either the billing company, who handles all billing, or by staffThe is required for all contracts that require any alterationsPer the agreement"MEMBERSHIP FREEZE POLICY: If you become temporarily disabled for more than four consecutive weeks or are on FMLA, you may freeze your membership for up to three monthsThe request must be made in writing and the CLUB may require proof of the disabilityTime may be frozen for up to months and requires medical proof of disability to extend the freeze past months..."According to the records provided by the billing company this account was delinquent prior to going to collections If the billing company is unsuccessful in reaching the member they then forward the account to a collections company which then becomes an account of the collections companyWe do not have a request for a freeze prior to the account being transferred from the billing company: DEFAULT AND LATE PAYMENTS: Should you default on any payment obligation as called for in this agreement, the CLUB will have the right to declare the entire remaining balance due and payableand you agree to pay allowable interest, and all costs of collection, including but not limited to collection agency fees, court costs, and attorney feesA default occurs when any payment due under thisagreement is more than ten days late...Once an account is delinquent for months and transferred from ABC Financial to a collections company we are not able to intervene. The collections company will be happy to review this account and make any changes needed. We wish we were able to assist more than this.Thank you! Anytime Fitness * **
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This company NEVER answers the phoneI have called over times to cancel my membership and have been trying to cancel for over monthsI have had this account for over years so it is no longer in its initial contract and is set to month to monthI havevisited the gym, called the gym, and tried calling the billing but no one is giving us a path of cancellationThis is costing me about bucks a monthThis is unacceptable and needs to be resolved by the business ASAPI have called during their scheduled hours and still no one answers

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The company has sent me an email stating they are refunding the money back into my accountI am currently waiting for instructions on what to do with the product they sent me, if they will be requiring it or not
***
*** ***