Anytime Fitness

I am rejecting this response because: I asked him flat out, repeatedly, if I could cancel if I decided I didn't want it before FebruaryHe said yes, I couldHe said nothing else about needing medical reasons or finding someone to take over

To Whom it may concern,
We have cancelled out ***'s account per her request and there will not be any future payments owedAs a standard practice we ask that a written cancel form be filled out
to process a cancellation with us which is why her account was still
active in our systemWe have been in touch with *** to notify her that her account is now cancelled with no future payments owed.
*** ***
VP of club operations
Anytime Fitness
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Tracy Savasta, Vice President of Club Operations
Anytime Fitness of Southern Wisconsin
Wall StSuite Madison, WI Cell: Fax: www.anytimefitness.com
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Tracy Savasta, Vice President of Club Operations
Anytime Fitness of Southern Wisconsin
Wall StSuite Madison, WI Cell: Fax: www.anytimefitness.com
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Tracy Savasta, Vice President of Club Operations
Anytime Fitness of Southern Wisconsin
Wall StSuite Madison, WI Cell: Fax: www.anytimefitness.com

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe information that Anytime Fitness has provided is not accurateI was told I "lied," in the response from Anytime Fitness, when in reality, all I did was try to seek recourse from my credit card companySimply stated, I paid for a service and was not receiving the serviceNot one person at Anytime Fitness contacted me to provide notification that the trainer that was working with me was firedAfter many unsuccessful calls and left messages trying to schedule my training sessions, I contacted my credit card company to notify them that I paid for a service and was not receiving such serviceAfter hearing my experience, it was the credit cards suggestion to file a claim to get the business to respondI was simply seeking recourse as I was being ripped off by a local businessThis was not my first training session at Anytime Fitness with the very same trainerThe first training package I was able to use from beginning to end with absolutely no problemThe same trainer convinced me to train with him again and was the one who sold me the packageI scheduled sessions directly with the trainer and all communication was solely with said trainerAnytime Fitness claims that another trainer called me to schedule, however, not one person from Anytime Fitness contacted me by telephone or provided me with written notification to let me know that the trainer I had been working with was no longer employed there and that a new trainer would have to be assigned to my training sessionsAdditionally, I have reviewed my telephone records and do not have any missed phone calls from Anytime FitnessI also never received written correspondence from Anytime Fitness giving me notification that my trainer no longer worked at the gym and that a new trainer would be needed. Regards,
*** ***

Member signed his niece up for supplemental training program and has okayed the paymentsClient is using said sessions and will continue until the program is completedOnce fully paid and sessions are completed, program ends and will not reoccur with anymore payments

SEO Gears, purportedly an SEO marketing firm, conducted a push marketing campaign targeting sites hosted on *** Their representative *** *** contacted a representative of our website, and falsely created the impression that he was a representative of ***, offering pie-in-the-sky "improvement" to our website statsTo make a long story short, their service is completely ineffectual for our type of website, they talked a big game to the unwitting member of our organization, and sold a "bill of goods" that they did not properly disclaim as being completely and unequivocally not guaranteed, and they created and nurtured the impression that they were part of *** Fraudulent premiseSEO Gears makes sales pitches that are enticing to poorly-informed "marks" and buried in their website they completely disclaim ANY AND ALL responsibility to actually produce results of any sortWhen this was discovered, before they had commenced any work, they were told to cancel, and still have billed and collected funds via credit card A reversal is in the works with the bank Exercise extreme care when dealing with this organization

Ms *** came to the club to cancel both her and her sons membershipsIt was explained to her that we were more than welcome to cancel her membership but unfortunately was unable to cancel her sonWe further explained that the reason he could not cancel her sons membership was because he was a
member at a club in VirginiaWhen asked why he told her (company policy) that if within days another club outside of your "home club" is used 60% of the time or more the membership is automatically transferredHe then gave her the information to call the owner of the gym in VirginiaHe explained the membership was not his anymore but she could speak with the owner down thereHe said she understood and went as far as thanking him for the help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Sarah ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I orignally signed up at the gym there was no mention of an month contract that they are trying to claim I was told as you can also see from the contract I attached the contract month terms space at the end of the contract was blank and the only cancellation term mentioned in the entire contract was days noticeYou will also see from the entire attached email exchange the amount they are asking for is still the amount for days notice even the Evan the other owner stated we would only be charged a prorated days notice if we choose to cancel when my husband origanally called to cancelIf the club is not choosing to honor their own promotion of a free month for referal which would have covered our prorated days notice completely the most we would owe the club for the day prorated rate is 40$.
Regards,
*** ***

I’d like to apologize for this customer’s experience with our cancellation process. His compaint states that he attempted to terminate the membership agreement over the phone. Due to member’s confidentiality and personal information kept on file, we kindly ask members
for written notice by either directly coming into the club and signing a cancellation request form or mail in written documentation to discontinue their service with us This process allows everything to be documented At the time of receipt of that documentation our guidelines state that the member’s account is current and in good standing to compete their request. The customer came into the club and filled out our membership cancellation form on March 30, and was not interested in bringing his account to current. Because his last payments were revoked, we could not complete his request to close his account. We want to reassure that all customers have a great experience with our facility and understand our guidelines. We have tried to resolve this matter numerous times with the customer and have all of his paperwok on file We propose these payments be made and we will certainly withhold the customer from a credit agency. We want to thank the customer for bringing this to our attention and hope he continues a healthy lifestyle and we welcome him back “Anytime”. In Good Health,*** ***Anytime Fitness Quincy

We do no have a policy that requires people not to wear perfume or requires them to wear perfume. There is no way too enforce such a policy. As for fans all the fans have been cleaned, Mrs*** just so happen to join when the fan cleaning schedule was due, fan are cleaned on a
month schedule. The entire gym is professionally cleaned every day from a 3rd party cleaning company and is inspected by corporate so Mrs*** is lying about the gym being dirty. As for the new equipment (Stair mill), we were told by the manufacture (Life Fitness) that we could expect delivery in weeks. As it turned out a piece was backordered so we had to wait. We just received word that we can expect delivery the week of the 20th. Now I'm telling you what they told me and we can not control delivery dates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The member had completed a year contract and was currently in the auto renewal portion of the agreementThe cancellation policy and our auto renewal was acknowledged by written initial - it does state that "Renewal terms may be cancelled at any time provided a 30-day written notice is delivered
to the CLUB's address or their designated billing company."The member's monthly billing date is the 11th of the monthThe member called at 8:PM on May indicating that he would like to cancelThe phone was not answered because staffed hours end at 7PM on WednesdaysA return message was left stating member needs to sign our cancellation form or mail a letter to cancel, and it does require day noticeAs a follow up, an email was attempted to be sent, but the email address on file was invalidThe member came into the club to cancel after calling during staffed hours and speaking with a staff member on June 12thThe cancellation form was signed on June and cancellation was made effective that daySince the bill date was before the cancellation was signed, the member has access through to the club through July 10, with no further payments.Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was not informed to provide documentation about my relocation from the initial point of contact on 01/02/I was told that my cancellation would be processed the following Friday 01/06/Per cancellation policy of Anytime Fitness there is a day cancellation policy upon sent cancellation letterThis would be in effective until January 31st and therefore would not carry over to the month of FebruaryAdditionally, I was not informed about my cancellation on February 6th because of no communication from the ownerI requested a phone call with the corporate customer service reputation with no response from the ownerAfter multiple attempts and days of frustration and accusation on his part I decided to contact Revdex.comOnly after had I informed him and the corporate customer service representative was I informed about my cancellation.I do not believe that I should be charged for the month of February because of reasons previously mentionedI requested a dispute on this charge through my *** *** and therefore any resolution to this situation should be in compliance with the bank while investigating this disputeLastly, throughout the entire process I was treated poorly, my concerns were dismissed and turned into personal accusations, and was not communicated with adequately
Regards,
*** ***

I spoke with MrCJanuary 27, @1pm - addressing all of his concernsWe discussed his first contact through corporate e-mail was anonymous!...we had no way to reach him to discuss his concernsOur standing policy & practice is to always address member's questions & concerns within
12-hours if the member leaves a name & contact phone number! I then discussed our consultation & compliance with our corporate office, equipment reps, village & corporate codes & securityWe are in complete compliance with ALLWe agreed that at times machines get pushed closer together [wiinches] due to member usageWe will check more often to move them back to their proper spotWe also gave MrCa contract opt-out option if he was displeased & didn't want to continue as a memberMrCcommented how clean the gym is & that he loves this gym & does not want to leaveHe declined our offer to opt-out & cancelOur conversation ended in agreement & MrCthanked me for the callIn Good Health, *** & *** *** Fitness & Nutrition Specialists Proprietors - New York's 1st Anytime Fitness - Hour Fitness/Hour Classes

Revdex.com spoke with the General Manager, of this location of Anytime Fitness when he called in on 5/10/at 5:00. He met with his staff member (who had originally denied the consumer's request) and the consumer and heard them both out. The consumer did miss the
deadline for notifying the gym of his intentions and the policy is that the consumer did owe the $for the second month. It is in the contract The General Manager did call the corporate headquarters to see if a refund would be possible and it was denied. He will not be able to offer a refund

Hello My club management staff has informed me that this issue has been resolved to the satisfaction of the customerPlease contact me if you need further detailsThank You Scott R*** Owner Anytime Fitness *** ***

In regards to you recent purchase of vinyl, Anna is my office manager, not a sales personShe is not aware nor has she been trained in the area of vinyl, particularly the backingsI myself am not sure what a "foam" back indicatesThe product that was sold to you through your
installer is manufactured by Mannington and was hand selected by your InstallerBecause it was sold at a discounted price, we were unable to refund any money, having said that I spent my personal money on a $gift card that was given to your installer (who we consider the customer) to give back to you as a jester of good faithFeel free to contact me if you have any further questions Thank you, Belinda S*** Market Manager Hillsdale Court Indianapolis, IN p: 317-842-c: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the statements in the response are not trueI went to the location because he builds mattressesI told him I wanted a mattress that would not sag in a yearHe informed me that he had a guaranteed bed in a box that would work for meHe raved about his delivery processI paid $for a mattress that failed in a year and when it is replaced it will no longer have a warrantyI never asked for a cheap inexpensive mattressI just wanted a heavy duty mattress that would hold up for meI went to this business for his professional opinion only to be sold a bed in a box
Sincerely,
*** ***